Reviews

This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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B C A A has 25 locations, listed below.

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  B C A A

  4567 Canada Way Burnaby, BC V5G 4T1

  
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  B C A A

  D1 15251 101 Ave Surrey, BC V3R 9V8

  
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  B C A A

  501 6 St New Westminster, BC V3L 3B9

  
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  B C A A

  1527 Lonsdale Ave North Vancouver, BC V7M 2J2

  
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  B C A A

  618 5300 No 3 Rd Richmond, BC V6X 2X9

  

Review Details

• Review fromChris E

  Date: 22/03/2023

  5 stars
  Our home insurance quote came in under ******* ***** for better coverage. The agent answered all of our questions and was very versed in the levels and types of insurance we needed. Wish all customer service was this good! was this good! We're moving everything over -- Thanks *****.
  

  B C A A

  Date: 23/03/2023

  Hi *****,Thank you for trusting BCAA to insure your home and taking the time to recognize the exemplary customer ********************** from our team member, *****, who is one of our Home Insurance Trusted Experts. We look forward to serving you for many years to come!Kind Regards,******************************** ************************ **********************

• Review fromCharles

  Date: 27/02/2023

  1 star
  This morning I called BCAA to point out that my home insurance was double-billed on my AMEX in the amount of $1,343.16. The BCAA rep confirmed the double billing while apologizing that it would take two weeks for the accountants to refund one of the payments. I wonder how many other clients have been double billed for the benefit of an "interest free loan" over two weeks . . . pretty slick operation to deprive clients of their money! *************************, ********, **
  

  B C A A

  Date: 28/02/2023

  Hi **************,Thank you for bringing this to our attention. I understand why this is concerning for you. I have forwarded your concern to our ************* team and asked that one of our team members reach out to you to look into what occurred and resolve your concern.Thank you,******************************** Manager, ************* - **********************

  Charles

  Date: 13/03/2023

  Following is an update/summary on disposition of outstanding BCAA re-imbursement:a) 21 Feb 2023, BCAA charged my AMEX account $1343.16 for home insurance policy b) 26 Feb 2023, BCAA charged my AMEX account $1343.16 for home insurance c) Approx 26 Feb 2023, notified BCAA rep by telephone of duplicate transaction which was acknowledged by the BCAA ********* also indicate it would take at least two weeks for adjustment to be realized in my account.d) Approx 27 Feb 2023, BBB was advised of outstanding issue.e) 28 Feb, received acknowledgement from ********************************, ******** ************** ********************** which also stated that my "concern" was forwarded to ************* team for ultimate resolution f) Received email 1 Mar from *************************** stating that file was reviewed and confirmed that BCAA did not hold onto funds and that a charge was credited back to account in an expedited manner. Notwithstanding funds not received.g) 3 Mar 2023, I dispatched an email in response to para (F), updating BCAA of nil receipt to date h) 6 Mar 2023, Issue acknowledged by BCAA Rep ***************************** with statement that pmt was authorized and that I should let BCAA know if pmt not received by Friday 10 ****** 10 Mar 2023, have dispatch an update to BCAA Rep advising nil receipt of pmt to date.j) I do check my AMEX/RBC accounts daily to verify transactions that *** have occurred over night and to scout for any potential fraudulent activity that needs addressing. It has now been at least 14 days since discrepancy was reported to BCAA and even by your own initial 14 day standard stated 26 Feb (Para c), pmt remains outstanding. IMHO, I suggest 14 days to remit over-payment is excessive and only allows ****************** to invest additional funds up to a point where in BCAA best interest to earn income. Of note, you can collect pmt for home insurance policy in a timely manner without difficulty. However, when the shoe is on the other foot, ****************** experience timely remittance challenges . . . go figure, eh! . . .Perhaps a cheque via *********** would be more expedient in light of BCAA Technological obstacles!

  Charles

  Date: 15/03/2023

  Am pleased to report that Home Insurance adjustment received to my **************** account this a.m. Thank you

• Review fromJon H

  Date: 03/02/2023

  1 star
  "Good Luck on a Refund"** I'll give the BCAA rep I spoke to credit for at least apologizing for their system - not critiquing the customer **********************, she tried 4 different ways of cancelling my account - its BCAA itself that has a bad policy and system here. **My wife and I just got married and finally got a better car that isn't on the verge of giving me an anxiety attack constantly.So I called to cancel my membership and request a refund. Save on the $400/year membership.Up until today, I would have said I was a pretty happy customer of **********************. ** year member on my current account, but actually started several years before that on my parents membership. I've had travel insurance with them, and was looking at bundling in our home insurance this year. I've used a tow a year, maybe two calls maximum per year, never for any serious length of tow. I've been an easy client for you guys and I hoped for better treatment.I'm not a happy customer. Because of predatory refund polices.I was advised by the rep, that accounts can only be cancelled with 45 days of renewal and I'm at 60 days. Excuse me? Every single subscription service of which I or my wife are involved with is well familiar with the very basic concept of "Pro-Rating" a bill. Why isn't BCAA? I'm happy to be charged for the 60 days of coverage which I've used, though I haven't made a call to BCAA since my renewal, so you can't claim I've used your service... Its the following 300 days of the year that I won't need your service any more that I resent being charged for.I'm a tree guy, and I work with hundreds of clients a year, and I'll tell you if I took $400 to take down a small tree, and I only took 10% of the tree down, I would be refunding my client the other 90% of their $400...Its disappointing. I'll be advising folks to stay away from BCAA moving forward. What a distasteful and retro-grade billing practice.
  

  B C A A

  Date: 09/02/2023

  Hi Mr. *********,
  We are so sorry to hear about your recent experience and the extra frustration it has caused you. We have taken a look at your account and see that the cancellation has been processed and a refund cheque has been ordered. Kindly allow for 10-14 business days to receive your cheque.
  Thank you,
  Ruth-Anne F******
  Manager, Customer Care - BCAA

• Review fromKaren H

  Date: 28/01/2023

  1 star
  Horrible customer service! Spoke with a rep. for 22 minutes without resolving my issue. BCAA cancelled my membership 5-1/2 months before my expiry date and did not advise me. Stated I had $87.50 outstanding on my account I informed them I paid that via e-transfer which they stated was reversed the next day (do not know why) which here we are 9 days later and it is not back in my bank account. Beware, according to my requests to the rep I spoke to there is no one to assist with problems.

• Review fromB. E.

  Date: 23/01/2023

  1 star
  Terrible. My payment information needed updating. I have made four attempts, have updated it, and still the payment hasn’t gone through. Every time I contact them it involves long periods of waiting etc.. Not impressed. I feel like cancelling the whole thing.
  

  B C A A

  Date: 25/01/2023

  Hi *******,
  It was a pleasure speaking with you this afternoon and I am very sorry that you were not able to renew your membership this year without the added frustration. As discussed, I have added goodwill to your account which you can use towards your next membership or home renewal and I have sent you an email with my direct contact information if you need anything in the future.
  Thank you,
  Ruth-Anne F******
  Manager, Customer Care - BCAA

  B. E.

  Date: 25/01/2023

  A wonderful customer service representative phoned me, and I was pleased with her kindness and understanding. The matter has been satisfactorily resolved.

• Review fromK. P.

  Date: 12/01/2023

  1 star
  AVOID AVOID AVOID. All BCAA does is send you a higher home insurance premium year after year without explanation. Their whole business model is basically to prey on the elderly by promising "discounts" based on being a member. I was almost 20 years in CLAIM FREE until I realized that I was paying nearly 3X more than every other local insurer had quoted for the same policy. They *** without any due diligence and certainly DO NOT represent their members. I am all for making a profit or offering premium services at higher prices, but this is just plain unethical. No wonder they exited the travel business, I am sure that they won't last much longer in insurance as their customer base ages out. Even when you try to cancel they nail you with a $250 fee and make you jump through hoops to try to back out after being a loyal customer. Put a stop payment on the account and never look back!
  

  B C A A

  Date: 18/01/2023

  Hi Mr. *******,
  I am sorry to hear that you remain unsatisfied with the support provided by one of our Customer Care team members. As he stated, based upon your length of membership and your service experience, we were happy to cancel your policy on a pro rate basis, which is not industry standard, and waive the $250 fee. In order to cancel the policy, we do have legal signature requirements and, regrettably, we have not received the documents at this time. If you would like to proceed with the cancellation, please reach out to our Customer Care Team member you spoke with and he will be happy to assist.

  K. P.

  Date: 18/01/2023

  The amusing thing is that you had no issue using ******** to complete the very same documents for my other policy with you. Why wasn't this remote signing option ever presented in the case we are referencing here? I have already offered to send a PDF of an official certificate from Victoria yet you insist on me making arrangements across town with other members of my family to obtain some signature that is totally irrelevant. I have gone through your complaints process with the Ombudsperson email address and are continually stonewalled by your customer service people. Sorry, but I don't have the hours it takes to play your games after losing many thousands of dollars in trusting you over the course of 20 years. What is NOT industry standard is how you deal with your customers ** ********* ** **** *** ******* **** *** ******** ** ****  **** **** **** * ******

• Review fromCatherine R

  Date: 23/12/2022

  1 star
  Bcaa has the worst customer service. They have cancelled my tow twice. Once because I have to wait 12 hours so I upgraded my membership to avoid paying $100 for the tow and second time they said they would change my tire which I don't have a spare for then the tow truck guy ********* I got the wrong number and when I called back they said they can't tow my car because I don't have me plate number. My car is in North Vancouver and I live in Surrey. They're horrible **** people giving me the run around trying me I asked for a tire change not a tow. They're **** and unprofessional and clearly only do what benefits them.
  ********* **

• Review fromJoseph K

  Date: 26/11/2022

  1 star
  The service at BCAA has deteriorated to the point that the descriptor, “unreliable” is has become a gigantic understatement. I have called three times and have been waiting months to talk to a manager about my account. I’m beginning to wonder if BCAA managers even exist. One star is more than generous considering the unavailability of customer service and support.
  

  B C A A

  Date: 30/11/2022

  Hi *** **************,
  I am so sorry to hear about your wait to speak with one of our Managers. I have forwarded your concern to our Customer Care Automotive Team over in Road Assist to reach out to you.
  Thank you,
  Ruth-Anne F******
  Manager, Customer Care - BCAA

• Review fromMark G

  Date: 08/10/2022

  1 star
  BCAA charged me for this year without my permission with their automatic renewal. No warning at all. I had health issues and was not even thinking about it as I was hospitalized. I have been with them going on three years and have never used any of their services. I think their basic membership is useless, only a measly 5 kilometer tow, and their terms and conditions are too harsh. I tried to cancel the membership after 2.5 months and they refuse to give me a pro-rated refund. They are also very difficult to get a hold of. I finally got through and agent did cancel my renewal for next year. Now I have 9 months to go with something that is essentially useless to me. What a waste of money , A very callous business. I advise everyone to shop elsewhere.
  

  B C A A

  Date: 13/10/2022

  Hi ****,
  Thank you for reaching out and I can certainly understand your frustration. Normally, our memberships are non refundable however, given your extenuating circumstances, I am happy to refund the amount of premium you paid this year as a gesture of goodwill. By refunding, rather than cancelling, your Basic membership will be valid until renewal date. Please allow 10-14 business days for the cheque to arrive at your address on file.
  Thank you,
  Ruth-Anne F******
  Manager, Customer Care - BCAA

• Review fromMario V

  Date: 27/09/2022

  1 star
  In 2019 I received a renewal notice for my truck insurance and assumed I was covered. To my shock, I was in an accident and the renewal did not include basic car insurance and I
  was for all intentions not insured. This insurance company does not put client first and I will never deal with this sham outfit ever again. They auto renew everything without contacting client to inform the if they missing anything to ensure they fully covered.