Reviews
This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 50 Customer Reviews
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Review fromDale P
Date: 02/08/2023
5 starsI broke down in my old classic car on Tuesday August 1st and the towing service I received was amazing, the driver took great care and attention throughout the whole process. Greatly appreciated.
B C A A
Date: 03/08/2023
Hi ****,We appreciate you taking the time to let us know about your recent Roadside Assistance experience and are thrilled to know that our driver took great care of your classic car! Thank you for being a valued BCAA member and we look forward to seeing you again soon.Review fromarlene r
Date: 18/07/2023
1 starBCAA strikes again ... i attempted to cancel auto roadside assistance membership but was told i would have to await another 7 months even if i didn't have a car to drive ... "you can use your membership as a passenger in another person's car" they tell me ... they refused to cancel ...so theft from bcaa of $140 ... DO NOT TRUST THIS COMPANY .. I've been bitten twice by them... my badB C A A
Date: 19/07/2023
Hi ******,Thank you for taking the time to speak with me this evening and trust that you are satisfied with the resolution. For future reference, our membership terms and conditions are available on bcaa.com which outlines, in part, that memberships are offered on an annual basis. We appreciate your past membership and hope to see you again in the future. Thank you, Ruth-Anne F****** Manager, Customer Care BCAAReview fromPierre Coupey
Date: 28/06/2023
1 starA few days ago BCAA kept me waiting for approx 2 hours before a tow truck operator arrived to jump start my battery. Had I not kept calling BCAA every half hour or so (and being placed interminably on hold), my wait for a service truck might have been much much much longer due to their inattention. As they had no service trucks of their own in the area, they had to call two different towing companies before the second company actually dispatched a truck, which the first company failed to do, even after BCAA placed a red flag on my call. I'm beginning to wonder if BCAA is worth it. The next day, as my battery really was dead, I called the second towing company to come and give me a jump start instead of calling BCAA, as I couldn't afford another long wait for service. That company charged me close to $110 for the jump start. But at least I got my car to the dealership. Please improve your service BCAA.B C A A
Date: 29/06/2023
Hi ******,We are sorry to hear about your recent Roadside Assistance experience. We will have someone from our *********************************** reach out to you to hear more about this and work towards a resolution.Thank you,Customer Care, **********************Pierre Coupey
Date: 04/07/2023
Still have yet to hear from a BCAA representative.Review fromDebra L
Date: 17/06/2023
5 starsI needed a tow truck on Monday June 2nd 2023 and Mike arrived ahead of schedule .super nice guy with a great attitude and compassion.very helpful and thoughtful through my ordeal.a huge pat on the back to Mike.i am so happy I bought my bcaa package and would refer it to anyone.thank u for sending MikeB C A A
Date: 20/06/2023
Hi *****,Thank you so much for letting us know and for recognizing **** being there for you when you needed assistance! We appreciate you being a BCAA member and hope to provide you peace of mind for many years to come.Review fromL. L.
Date: 16/05/2023
1 star**** ** ********** ****** *********** This year, BCAA without notifying me, secretly changed a large number of the originally "no deduction" categories to $5000 deductible. In addition, it "secretly" increased my deductible for Earthquake by $50,000. Their response to my protest (after I DISCOVERED it myself) was "It applied to all customers". I bet no one has been informed of such change. Adding insult to injury, BCAA cancelled the tiny flood insurance I had with BCAA over the past 12 years, again, without notifying me (again, until I DISCOVERED it myself). Upon my inquiry, I was told that because they "reassessed" the location etc. etc. While I am stuck with this dishonest and deceptive people this year, I certainly will NOT deal with BCAA and its management ever again. In face, I find them despicable and deceptive.P.S. If there was an option of zero star, I would have given BCAA an Zero or even a minus starL. L.
Date: 19/05/2023
P.S.I have never made any claims. Therefore, these changes are not results of my claims. BCAA is simply deceptive and underhanded.B C A A
Date: 23/05/2023
Hi **********,
Thank you for review and are sorry to hear you are not happy with our recent changes. The changes you reference are outlined on page 3 in our renewal packages that are mailed out one month prior to the renewal date. We explain the changes and the reasons we made the changes so that our customers are advised prior to the renewal date of their policy. I reviewed your policy and do not see the $5000 deductibles you mention. I am wondering if you meant $500 deductibles. In your previous policy, you did have deductibles in the same category however, they were not displayed in each category as they are now. If you continue to have concerns regarding your policy, please reach out to ** at ************** and a team member will be happy to assist you.
Thank you,
Customer Care, **********************
Review fromHenrietta T
Date: 15/05/2023
5 starsI bought a BCAA membership because of their annual travel insurance a while back. My car never had any issues until today. I had to use the BCAA tow service that comes with the membership. The phone was a quick call back and the tow truck came in an hour. Everything went so smoothly. I have to say I am just thankful that I have a BCAA membership! Thank you!*********Review fromTim H
Date: 13/05/2023
1 starTerrible service. It took 4 hours for the tow truck contacted me. Don’t waste your money on BCAA.B C A A
Date: 23/05/2023
Hi **************,
We are sorry to hear about your recent Roadside Assistance experience. We will have someone from our ************************ Team look into this and connect with you.
Thank you-
Customer Care - **********************
Review fromToby H
Date: 01/05/2023
1 starI have been a long time BCAA member as was my late father and mother. Was looking to extend my daughter's coverage (22 year old top condition athlete) for a few days on her return from training in Japan for her return trip to Canada. Advised that she had seen a doctor while there (which I paid for and was not seeking any reimbursement). Refused to cover her because she went to get checked by a doctor - even with a subsequent medical report showing perfectly cleared from the check 6 weeks earlier (training 6 x a week 2x a day since that time). Pulling all my insurance dealings for BCAA - this is not a good company for long term customer loyalty (zero claims over many many years of buying the product). And I once was a big fan and proponent.B C A A
Date: 23/05/2023
Hi ****,
Thank you for your review and we can understand your disappointment in not being able to extend your daughter's travel insurance. When purchasing travel insurance, it is best to issue the policy for the entire trip as the policy is referred to our *********************** when seeking an extension after seeking medical care. The Underwriters then review the reason for the Dr visit, or medical care, to determine if we are able to issue an extension. Regrettably, we were unable to issue the extension in your daughter's case and understand that a ************* Advocate has been in touch with you.
Thank you,
*************, **********************
Review fromKim P
Date: 01/05/2023
1 starBCAA refused to extend my daughter’s health insurance while in Japan. Had to talk to numerous agents, was given the run around! I do not recommend. Brutal service. Go elsewhere for your optional health coverage.B C A A
Date: 23/05/2023
Hi ***,
Thank you for your review and we can understand your disappointment in not being able to extend your daughter's travel insurance. When purchasing travel insurance, it is best to issue the policy for the entire trip as the policy is referred to our *********************** when seeking an extension after seeking medical care. The Underwriters then review the reason for the Dr visit, or medical care, to determine if we are able to issue an extension. Regrettably, we were unable to issue the extension in your daughter's case and understand that a ************* Advocate has been in touch with your daughter.
Review fromGabriel C
Date: 06/04/2023
5 starsContractor recharged my car battery without guidance on future maintenance. Car failed to start the next day. BCAA employee ***** made correct diagnosis, gave helpful guidance, and provided a ride. Knowledgeable, professional, and kind. Prefer not to receive contractors in future services.1 Star for the Contractor and 5 stars for *****.
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