Reviews

This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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B C A A has 25 locations, listed below.

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  B C A A

  4567 Canada Way Burnaby, BC V5G 4T1

  
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  B C A A

  7343 120 St Delta, BC V4C 6P5

  
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  B C A A

  103 5710 24 St Vernon, BC V1T 9T3

  
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  B C A A

  10 20190 Langley Bypass Langley, BC V3A 9J9

  
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  B C A A

  400 500 Notre Dame Dr Kamloops, BC V2C 6T6

  

Review Details

• Review fromMary L

  Date: 18/12/2024

  1 star
  My car was totalled while parked in front of my home; a service vehicle for a home across the street backed into my car, damaging the bumper and headlight (on video). I took my car to the BCAA authorized repair shop, which told me that the damage was minimal and easily fixed without any problem. A day later, they told me that as my car was old, although in excellent condition, they would not fix it as they could not find the parts and also they would not give it back to me. I sourced all the required parts for them, but they refused to use them. I contacted ****, who said they could not understand why BCAA would not use the parts I sourced. BCAA insisted I accept a cash total loss settlement payment by signing at first one form and then another by email. As the forms were inaccurate, I had to make changes to them for accuracy, but BCAA refused to accept them. For a year and a half, I still have not had my vehicle or payment. I had to buy another car to get around. On my email to try to resolve the matter, BCAA forwarded the matter to CAA, which forwarded the matter to the ********** BCAA location. They called me and left messages, saying that I could receive the settlement payment only by resigning other forms at their office in person and that it would take over an hour at the ************* to finalize the matter. I did not agree to attend as the goal-posts keep being moved by BCAA/CAA. I am in the process of filing a law suit against BCAA and *** for stealing and holding my vehicle hostage and for not duly sending me my settlement payment. Without my approval or authorization, my license plates were also wrenched off my vehicle by BCAA, damaging both the plates and my vehicle. I have not been allowed to attend my vehicle to obtain personal property, and my vehicle has been moved to an undisclosed location by BCAA.

• Review fromJocelyn M

  Date: 12/11/2024

  1 star
  BCAA does not care for or support it's customers. If you experience an issue, expect to have customer ********************** reach out - just don't expect them to have anything helpful or useful to say. Their standard line is "we care about you as a customer", which will be followed up with some excuse as to why your concern isn't ******** advice: if customer ********************** says they will do an "investigation" into your concern, don't bother. They have the money and power to override you in every way, and will never admit fault. You are on your own.

• Review fromTammi C

  Date: 23/10/2024

  1 star
  I purchased travel insurance from BCAA - ***** road in ******* like I always do - I had a torn retina in ***** and I have been given the run around by this company - they are so inadequate in helping anyone I cannot believe someone has not done something to let people know. I am trying to make a claim for expenses while I was in ***** but that is becoming exhausting having to fill out form after form and I have released all my medical information as well as all documentation from 5 hospital visits along with receipts - apparently if you send on-line they cannot read them - not legible everyone else I have sent same forms say they are legible . I have tried to reach the person who sold me the policy with no avail - now I have to drive 2 hours to show up at the door to talk to management and/or salesperson to find out why this is happening. I had surgery to correct the torn retina - still cannot see well out of one eye and Im dealing with these people who clearly like to take the money but dont live to pay out if there is a problem - please check these people out - I think its the underwriter *********************** who are the culprits of this scam however BCAA Im sure are aware of whats going on and if they dont - they should be ashamed of themselves - I have always used BCAA and never had problems until now when I put in a claim - Im tired of getting the run around and just want other people to be aware of this company - they need to be investigated!!!!
  

  B C A A

  Date: 01/11/2024

  Hi *****,We are very sorry to hear this. We have reviewed with our Travel Claims Team and advised that our Travel Claims Partner will be in touch with you shortly. We understand your frustration and are committed to working with our Claims Partner towards a resolution.

• Review fromKC L

  Date: 20/10/2024

  1 star
  The customer ********************** is fine, however the corporate policy that you can't cancel your membership for road service mid term is absurd. Even if you don't have a vehicle you have to continue to pay the membership until it expires, even though you are paying monthly. And of course you have to call in to do this, you can't cancel on your own account.
  

  B C A A

  Date: 22/10/2024

  Hi **,Thank you for your review. We are sorry to hear that you wish to cancel your membersihp mid-term. While you may not need 24/7 Roadside Assistance any longer, BCAA Members get exclusive benefits and savings to save all year including:-Saving over $1,000 per year on everyday essentials, experiences, travel, dining and more -Saving 3/L on fuel & 10% in-store at participating Shell stations (Over $138 in savings value per year!)-Savings up to 20% on BCAA Home, Car, Travel and Pet Insurance products -Getting discounts of up to 30% at hundreds of your favourite brands worldwide -Earning CAA Dollars throughout the year, to use towards Membership, BCAA Insurance, and more -Getting 10% off labour on select services, a 2-year extended warranty at BCAA Auto Service Centres, plus a free car wash with every service or repair -Getting a free Evo Membership, plus 60 free driving minutes and 10% off Evo driving rates -Saving up to 50% on passport photos (Premier Members get one FREE set of passport photos per year)-Saving 10% on the purchase of BCAA Auto Marketplace seller packages To learn more about the many ways Membership is rewarding and to sign up to receive Member Rewards emails, please visit *************************************************************** or email us directly at ******************************* and a member from our team will be happy to help.

• Review fromDieter C

  Date: 18/10/2024

  1 star
  BCAA seems to be getting out of the insurance business. After insuring my RV for years with them, they advised me they will no longer insure it.Their quote for Travel Insurance for when I'm snowbirding is higher than anyone else.Their quote for home insurance was rediculous, and the agent told me they were not interested in insuring homes out side of city limits anyway.The app for roadside assistance doesn't work. I tried to use it for a tow and waited for hours. When I called, nobody monitored the request and I had a tow within the hour of the phone call.Not sure why I even bother being a member anymore.
  

  B C A A

  Date: 28/10/2024

  Hi ******,

  Thank you for reaching out to us regarding your concerns. We take all feedback seriously and strive to improve our services.

  We regularly review our pricing and active policies to ensure they remain competitive while reflecting the unique risks associated with each policy.

  We value your BCAA membership with us and invite you to vist ************************************************************** to learn more about our member benefits and member savings partners to maximize your membership value. 

   

• Review fromTracy B

  Date: 10/10/2024

  1 star
  Bcaa have increased the price of roadside assistance membership ***** in 2 years absolutely unacceptable!!!Way to go NDP!! We are going elsewhere, have cancelled our membership of 18 years. In a time when people are financially having difficulties you raise your membership 40% in 2 years, again way to go NDP!!!
  

  B C A A

  Date: 11/10/2024

  Hi *****,

  Thank you for your feedback and we are sorry to hear that you cancelled your membership.

  We are increasing our prices to help offset the impacts of inflation and the higher costs of
  helping our Members at the side of the road. With this increase, we can continue providing the
  best Roadside Assistance to our Members while also supporting communities across British
  ********. Rest assured that as a not-for-profit service, all Membership dues always go back into
  providing the best products and services for our Members.

  To maximize member benefits, we encourage our members to familarize theirselves with our Member Partner Rewards as you can save up to $1,000 a year.

  BCAA Members get exclusive benefits and savings which include:
  -Saving over $1,000 per year on everyday essentials, experiences, travel, dining and more
  -Saving 3/L on fuel & 10% in-store at participating Shell stations (Over $138 in savings value per year!)
  -Savings up to 20% on BCAA Home, Car, Travel and Pet Insurance products
  -Getting discounts of up to 30% at hundreds of your favourite brands worldwide
  -Earning CAA Dollars throughout the year, to use towards Membership, BCAA Insurance, and more
  -Getting 10% off labour on select services, a 2-year extended warranty at BCAA Auto Service Centres, plus a free car wash with every service or repair
  -Getting a free Evo Membership, plus 60 free driving minutes and 10% off Evo driving rates
  -Saving up to 50% on passport photos (Premier Members get one FREE set of passport photos per year)
  -Saving 10% on the purchase of BCAA Auto Marketplace seller packages

  
  To learn more about the many ways Membership is rewarding, please visit ********************************************************************;

• Review fromalex m

  Date: 13/09/2024

  1 star
  Heres a more polished and concise version of your review:---**A Cautionary Tale:**I cancelled my BCAA membership back in January 2024 as I no longer needed insurance. To my surprise, I later found out that the membership is a contract for a full year. Fine, I accepted that. However, I kept receiving renewal notices, which seemed odd, so I called BCAA to confirm my membership was indeed cancelled. I was assured that it was, and that no renewal would occur. They also confirmed they didn't have my credit card on file.The next ***** the renewal dateI was shocked to see a charge from BCAA on my credit card! After checking my account, I discovered that while my membership was cancelled, my home insurance had renewed for another year! Furious, I called the same customer ********************** *** I had spoken to earlier and reminded them that I specifically requested no renewals. After some back-and-forth, I was transferred to a manager who told me I had cancelled the membership but not the renters insurance, which was a separate matter. I couldn't believe it! I didnt realize I had to be so explicit when saying cancel my membership to also mean cancel any other policies tied to the same account. The manager eventually refunded the charge and confirmed there would be no further payments.While Ive used BCAA for over 10 years for travel insurance, I will never use them again after this experience. When a customer asks to cancel their membership, it should be understood to include all policies attached to the account.
  

  B C A A

  Date: 17/09/2024

  Hi ****,Thank you for bringing this to our attention. While our membership and insurance policies are separate products, after looking at your account, I do see that there was some misunderstanding on our part. Please accept our apologies as we acknowledge your pain points and we do take these away for training purposes.

• Review fromBailey B

  Date: 12/07/2024

  1 star
  Terrible policies for BCAA home insurance! Wasn't informed of auto renewal and they make it very difficult to cancel policy. You can buy insurance easily online but to cancel, you sit on hold forever to talk to an agent. If you miss their timeline to cancel, you are surprised with a $61.73 cancellation charge! Complained about the charges and told the agent, I won't be doing business with them again and their response was, "well you can't win them all."
  

  B C A A

  Date: 15/07/2024

  Hi ******,We are sorry to hear this. We will have someone from our ************************ review your file and reach out to you.Thank you

• Review fromThomas F

  Date: 28/05/2024

  5 stars
  On May 19 I had a driver from BCAA attend metro town centre for a service call the drivers name is ***. I found this driver very professional and helpful,had my vehicle towed to my home as my tire fell off and was blocking traffic. Thank you so much ***.************************.
  

  B C A A

  Date: 28/05/2024

  Hi ********************,

  Thank you so much for taking the time to let us know about your recent Roadside Assistance call. It is great to hear that our driver did an excellent job and will be sure to pass this along. 

  We appreciate and value your membership with BCAA!

   

• Review fromMichael F

  Date: 27/05/2024

  5 stars
  I had a low tire pressure issue and **** of 102 towing unit in ******* helped me out in no time at all, and inflated the tire so I could take it to the shop to get fixed. Best service anywhere.
  

  B C A A

  Date: 28/05/2024

  Hi ********************** - thank you for being a long time member with BCAA - we appreciate you!We are sorry that you had a low tire pressure issue however glad to hear that we were able to take care of you. Thank you for your review and we will be sure to pass this along to **** and his team.