Complaints
This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 285 total complaints in the last 3 years.
- 94 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:23/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
account #*********** CBV collection services has refused to respond to my correspondences. I have been requesting them a debt validation letter for a account they claim I owe them. They refuse to answer to any email i have sent them in the past year.Kindly get back to my email and provide me with debt validation letter with my signature and the original contract, or i will file with ***************************. If you cannot validate the debt, please have it removed from both the credit bureaus.
Business Response
Date: 06/02/2023
Thank you for your communication.
Due to privacy concerns CBV can only release debt sensitive information to the consumer after we have confirmed the individual is indeed the indebted party. The complainant has not yet done so.
I suggest the consumer contact an agent, toll free, at ************** for assistance. The complainant can also request to be transferred to a manager or supervisor for assistance.
Initial Complaint
Date:23/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email saying I was sent to collections from my child’s school division with an amount to call and pay. The amount listed is inaccurate. I owe this year’s band rental which I was never contacted about, nor is it late. I’ve called the school about this *** ** ***** **** *** *********** ** ****** ** **** *** My balance for a band rental is $100 (which is the total owing on the account) for this year and the balance that CBV collections is asking for us $89.00 through an email link. **** *********** ********** **** ** ***** ***** ***** ** ****** ******* ** ** *****
They are also saying this will affect my credit if I do not pay, but I do not think this claim is legitimateBusiness Response
Date: 23/01/2023
Thank you for your communication.
I can confirm that CBV is acting on behalf of ********* **** School Division with respect to an outstanding debt. Our records indicate the debt dates back to November 2018.
We are unable to release further details to protect the indebted persons privacy. For details the complainant should contact an agent, toll free, at 1.866.687.0751. In the alternative, the complainant could contact the creditor directly.
Customer Answer
Date: 23/01/2023
Complaint: ********
I am rejecting this response because:
I attempted to call the number provided by CBV collections and it is not in service. In addition, I have all records of payments made and owing from all school years and there is no outstanding amount. I can provide this as proof that there is no amount outstanding.
Sincerely,
******* ******Business Response
Date: 25/01/2023
Thank you for your communication
We apologize for the typographical error in transcribing the CBV contact number from your supplied screenshot. The actual number is 1.866.887.0751. In the alternative, you can contact the creditor directly to initiate an investigation into the outstanding amount.
Customer Answer
Date: 25/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:20/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I changed my phone provider to **** Canada recently and receiving text messages from solicitors for person who previously had **** telephone service. Have contacted **** and gone to **** office in Duncan BC to get help block previous **** contacts from sending text messages to what is supposedly now my account but texts and phone calls continue to be sent to this phone for ******** ********. Many of these requests are from solicitors and this should be confidential information related to previous **** customer. I am requesting assistance in stopping another person’s confidential info from being sent to my phone. I am also receiving phone calls for this person from debt collection agencies.Business Response
Date: 23/01/2023
Thank you for your communication.
I have taken the opportunity to review all accounts associated with the complainant's telephone number. CBV is attempting to contact an indebted party for multiple accounts in our office. It would appear the indebted party was, or is still, using the complainant's number as a contact point with their creditors. This is the unfortunate event when a consumer accepts recycled telephone numbers from their telecommunications provider.
CBV has updated all accounts in our system today as "wrong party". It is possible new files will be received by CBV with the complainant's number attached, and dailing may resume. In this instance the complainant should simply notify the agent we are calling the wrong party, or ask to speak with a a manager or supervisor for assistance.
Customer Answer
Date: 24/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:13/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me and hang up right away, after I say "hello" a few times. I called them back and some woman screams over the phone, "Pay your bills and you don't have to get phone calls!" and immediately hangs up again. I called back again, so that I might actually speak to someone, but they just hang up immediately after picking up. I have no idea who they think they are contacting, about what "bills" it is that apparently needs to be paid, or anything else. **** *** ********** ********** ******** ******** ** *** ********** ***** ***** ******* ***** **** ** ********* *** * ******* **** **** ******* **** **** **** **** ** ******** ** ********** ***** **** *** *** ******** ** ******* ******** ** *** ******* ******** ***** **** *****Business Response
Date: 16/01/2023
Thank you for your communication.
CBV is attempting to collect multiple debts listed against a ****** *********. We believe in good faith we are contacting the correct number for the indebted party.Our call recordings do not support the allegations from the complainant on agent misbehavior.
The indebted party should contact an agent, toll free, at 1.855.528.5378 to make suitable arrangements to satisfy these accounts.
Initial Complaint
Date:13/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This collection agency emailed me offering me to pay half of what I owed **** cable and if I paid it by December 22nd my debit with **** would be finished. I paid the $125 and called in the reference number and they said that’s it, it’s done. I contacted **** and they said I still have money owing on that account. So I paid half and now **** wants the other half. ** **** ********** ****** ** **** **** ***** ****. Everyone I’ve talked to on the phone hasn’t been helpful and tells me when I talk to **** they are wrong, my debit is done. But if **** is telling me it’s not done who do I believe? I’m frustrated because paying $125 before Christmas really affects my family. I’m very upset about this.Business Response
Date: 16/01/2023
January 16, 2023
Better Business Bureau of Mainland B.C.
**********************
*** **** ********
******* **** ***
******* ** *************
***** ********
Dear
Mr. ******,
Thank
you for forwarding the above noted consumer’s concerns. Please note that CBV Collection Services Ltd.
(CBV) takes all such consumer inquires seriously.
I
have taken the opportunity to inquire with **** regarding Mr. ********’*
commentary. **** has confirmed that the
above mentioned account has now been closed accordingly as “settled in
full”.
Should
you require any further clarification the complainant may contact the creditor
or myself directly.
Yours
truly
Mike
D*****
Divisional
Manager
CBV Collection Services Ltd.Initial Complaint
Date:30/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This collection agency is purporting to reach my ******* *** father in respect of a debt. However, they are calling my number, not his, daily. This phone number has never been registered in my father’s name. I have told them this but they continue to make ********* calls daily. My father has never received any notification in respect of an outstanding debt. * ***** ******* ** ** * *****Business Response
Date: 03/01/2023
January 02, 2023
Better Business Bureau of Mainland B.C.
[email protected]
*** ****** ********
********** ************
***** ********
Dear
Mr. ******,
Thank
you for forwarding the above noted consumer’s concerns. Please note that CBV Collection Services Ltd.
(CBV) takes all such consumer inquires seriously.
I
have reviewed our database for all calls made to the above referenced telephone
number and can confirm that CBV is attempting to contact an ** ********
regarding a matter with ****. I note the
complainant’s telephone number was supplied to CBV by the original creditor as
a contact point for the indebted party. It appears that the indebted party was, or is still, using the complainant’s
with their creditor(s).
I
have updated our file to reflect that we were contacting the incorrect party.
I
trust this meets with your satisfaction. Should you have any questions or concerns, please do not hesitate to
contact the writer directly.
Sincerely,
Mike D*****
Divisional Manager
CBV Collection Services Ltd.Initial Complaint
Date:22/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please stop calling me.
You're on blocked list anyway, your calls are not going through. I am not paying you nothing as I ** *** ** ******* *** don't have enough money ** ***** ***** ***** *****. At this point, this is pure ********** because it serves no point.
CordiallyBusiness Response
Date: 28/12/2022
Good Morning!
I have reviewed the concerns from the consumer, however CBV is uncertain if we are contacting the correct party. I would recommend that the consumer speak with one of our representatives to complete the right party verification process. If the consumer is not the person we are trying to reach the number will be removed and no further calls will take place. If this is the correct consumer, the consumer will need to advise/provide why no further collection efforts can continue such as a dispute, hardship etc...
Regards,
Tanya C*******
****************************
Initial Complaint
Date:20/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid a supposed interest charge to CBV. Collections back in sept 2021 by mistake. They told me it was interest charges from a ****** cell bill. I actually paid the ****** ************** debt in April of 2016 to Collect. Corp in the amount of $901.14 .The amount paid did not get recognized until December 2016 and in the meantime ****** sold the account a second time to CBV collections in July 2016. CBV made negative reports on my credit and consumer disclosure upto Aug 2022. ****** has since acknowledge that they made a mistake and said I should contact CBV to get reimbursed money owed to me..I was told by customer service rep that I.need to talk to a manager To get my money back. She provided me the name Shaun B*****. I tried to reach out by email and phone and Mr. B***** has ***** ** not reply to my communication. CBV has told ****** that they agree to remove any negative reporting on my credit file. They was no agreement to have me reimbursed my $336 I paid at the request of their collector ***** ***** *******.Business Response
Date: 28/12/2022
Thank you for your communication.
CBV has reached out directly to the complainant. On a without prejudice basis, and in an effort to be conciliatory, CBV has agreed to refund the complainant and expunge the credit file.
I trust this meets the expectation of the complainant.
Initial Complaint
Date:07/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company calls me incessantly. Robo calls, text messages, emails, and I’m getting about three contacts a week. There is no information about why they are calling. And I refuse to contact them back. It seems like a scam. I want them to stop contacting me can you help?Business Response
Date: 07/12/2022
Thank you for your communication.
CBV is attempting to collect a debt from a ****** ******. The telephone number supplied by the complainant was supplied by the original creditor at the time the account was listed with us. We believe in good faith we are contacting the correct party.
The complainant should contact an agent, toll free, at 1.866.333.4559 to confirm if she is indeed the indebted party, and then to make suitable repayment arrangements.
Customer Answer
Date: 13/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:01/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just checked my credit report and CBV ****** has an amount owing from March 1 2017 of 3494.00. This is not my account I have never had a phone with ******. Can you please get them to remove it from my credit file. I was a victim of fraud in 2017-2018 see attached police reportBusiness Response
Date: 06/12/2022
Thank you for your communication.
As a data furnisher, CBV has no control over what individual credit bureau a debt is reported to. The complainant is encouraged to contact the credit bureau(s) directly with their concerns regarding possible identity theft to ensure their credit file is correct.
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