Complaints
This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 288 total complaints in the last 3 years.
- 101 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just checked my credit report and CBV ****** has an amount owing from March 1 2017 of 3494.00. This is not my account I have never had a phone with ******. Can you please get them to remove it from my credit file. I was a victim of fraud in 2017-2018 see attached police report
Business Response
Date: 06/12/2022
Thank you for your communication.
As a data furnisher, CBV has no control over what individual credit bureau a debt is reported to. The complainant is encouraged to contact the credit bureau(s) directly with their concerns regarding possible identity theft to ensure their credit file is correct.
Initial Complaint
Date:23/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving calls from this number (company) based out of Windsor Ontario, although they have several locations, for several months now. They leave a voice mail but with no recording. Upon finally getting an opportunity to contact them back since * ***** ****** *** *** *** **** * **** * ***** I get asked if I was one of 3 people they claim is associated to my phone number. Upon asking them what this is about they are stating over due credit issues that do not exist. * **** ****** **** ****** *** ** ******* ****** ***** *** **** ****** **** **** **** ******* ** ***** **** ****** **** ** ********* * ***** ** ***** ** * ******* ****** * ******** **** **** **** ** *** * *** ***** *** * *** *** ** ** ****** ***** *** ********* **** *** ***** ********* **** **** **** ** **** ** ********** ****** ** ********* ***** ***** ******** ***** ** **** *** ******** *** *** ******* ***** ****** ********** ** ***** ******** ********** *** ****** ************* ********** ** ******* ** **** ** ***** *** **** ** ********* ** ** ********* ******* **** * **** **** *** ******** **** **** ***** ***** ***** **** ***** ** *** ****** ***** ********** ******* *** ********** **** ** *** ***** *** ******* ********* ******* ***** ******** ** ***** *** ******* ****** ********** ****** ********* ******* *** **** * *** *** **** ********* ** ******* ***** ** **** **** ******* **** ** ******** * ******** ****** ***** ** ********** *** **** ********* **** ***** ******** ****** ******* **** ****** ** ***** *** **** **** * **** *** *** *** ** ********* *** *** ********* **** ***** ** **** ********* ********* ********* *** ********* ***** *** ******* ******** ******* ** ** ****Business Response
Date: 25/11/2022
Thank you for your communication.
CBV is attempting to collect multiple accounts listed against the complainant. It is possible these debts no longer report to the complainant's personal credit file however that does not negate his obligation to repay his creditors.
All contact attempts have been made within legislated call times. The easiest resolution to the complainant's issue is to contact an agent at 1.855.528.5378 and make suitable arrangements to repay these debts. I can confirm that collection efforts will continue.
Customer Answer
Date: 25/11/2022
Complaint: ********
I am rejecting this response because:
Sincerely,
*** *******Initial Complaint
Date:21/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBV has called me every day multiple times daily for over 8 years. I block the calls and they just keep calling from different numbers - morning and night. Now they are calling my wife's business phone and hanging up on her or arguing. The account in question is NOT mine and after 8 years of enduring these ********* calls accusing me of not paying my bills and getting into arguing matches with me - this needs to stop. Speaking to Supervisors at CBV does NOTHING and they are just as rude. This is ********** and this must stop. It is interfering with my job.Business Response
Date: 21/11/2022
Thank you for your communication.
I can confirm that CBV is attempting to collect multiple debts owed by a Kevin Fisher. A third party vendor provided ************ as a contact point for the complainant. I note our agent has updated our files to reflect that this new number is not connected to the indebted party.
The is no prohibition on an agency attempting to collect aged debt. The complainant should contact an agent at 1-855-528-5378 to make suitable arrangements to repay these debts.
Customer Answer
Date: 21/11/2022
Complaint: ********
I am rejecting this response because: I have tried on numerous occasions to have a civilized conversation with this company and explain that this credit card was not mine. I received my first credit card just a few years ago. The agents belittle me and say “just pay your bills!” Calling someone this many times a day for this many years is **********. You have the wrong person!
Sincerely,
***** ******Business Response
Date: 22/11/2022
Thank you for your communication.
CBV believes in good faith we are contacting the correct party with respect to these outstanding accounts. Further, I can confirm that CBV is not attempting to collect on a defaulted credit card(s), so the complainant is apparently confusing our calls with another agency. Finally, the call recordings associated with these debts do not support the complainant's allegations.
I suggest the complainant contact an agent, toll free, at 1-855-528-5378 to make suitable arrangements to repay his accounts.
Customer Answer
Date: 22/11/2022
Complaint: ********
I am rejecting this response because:clearly this collection agency is trying to paint a picture of someone who defaults on payments by suggesting I’m getting confused with “another agency” There are no other collection agencies that call me because I have never defaulted on a payment. When I speak to the agent I am told this is for an outstanding ***** I have never had a **** issued to me or applied for one. I have a very good credit history with a good score. I will not be calling the number you keep listing anymore because it ends in an arguing match with your extremely rude agents insulting me and asking too many personal questions. This is very unprofessional and clearly this will not be resolved through this platform. You have the wrong person and the ********* calls should stop.
Sincerely,
***** ******Initial Complaint
Date:16/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a collections agency ********* me yet cannot provide any information on what they are trying to collect from me as they refuse to speak with me. I get a call 2 times a day from them every time I answer they hang up right away when I call back they hang up they are rude ************** *** ********Business Response
Date: 16/11/2022
Thank you for your communication.
CBV is attempting to collect from a "******* *****". We believe our attempts are to the correct party, but the complainant refuses to verify her identity with our agents. As a result, we are not certain we are speaking with the indebted person and are unable to release debt details.
To determine if we are contacting the correct party, the complainant should cooperate with the agent and release unique identifiers ***** ** ****** ******* ****** **** upon request so me may move forward.
Customer Answer
Date: 16/11/2022
Complaint: ********
I am rejecting this response because: I’ve spoken to one agent who I asked to speak directly to a supervisor and the only thing said agent did was place me on a 20 min long hold. I’d like proof they’ve spoken to me and gotten to the part where they ask my name since these calls are all recorded and by having caller id they should be able to give access to the logs when I have called and they’ve disconnected immediately.
Sincerely,
**** *****Business Response
Date: 16/11/2022
Thank you for your communication.
The complainant is adding no new information, or nuance to the original inquiry. When contacted in the future, we encourage the complainant to cooperate with the agent to determine next best steps.
Should the complainant wish to initiate contact, she can call 1.855.528.5378 and ask to speak with an available supervisor for assistance.
Customer Answer
Date: 16/11/2022
Complaint: ********
I am rejecting this response because: that’s not the number provided by there website. Therefore I won’t calling and I won’t be answering or returning phone calls
Sincerely,
**** *****Initial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid ***** **** directly. I have been getting call from cbv collection about same debt. I already told them i can provide them with proof of payment or they can contact ***** **** directly. They have been refusing to give me my account number or contact ***** **** directly or even accept proof that I paid ***** **** directly.Business Response
Date: 10/11/2022
Thank you for your communication.
The call recordings do not support the complainant statements that agents refused to cooperate or request proof of payment. The complainant has, on different dates, claimed the account was paid directly to the creditor, claimed the debt was (or will be) included in a Consumer Proposal, and made a promise to pay the debt to CBV.
Regardless, if the complainant has verifiable proof the account was paid please provide same to assist in an investigation. Proof will be forwarded to the original creditor for verification.
Customer Answer
Date: 10/11/2022
Complaint: ********
I am rejecting this response because: Your agent did verify date aswell as amount and It was paid to the original creditor. Also I am not sure why credit consoling is mentioned as I paid debt oct 2021 and I just filed for credit consoling last month. I never promised to pay debt directly to you guys . I even have proof of payment made to ***** ****.
Sincerely,
********** ****Business Response
Date: 10/11/2022
Thank you for your communication.
If the complainant has any verifiable proof of payment they should forward same for investigation. Otherwise, collection efforts will continue, and the debt will remain reporting as unpaid on the consumer credit bureau.
Customer Answer
Date: 10/11/2022
Complaint: ********
I am rejecting this response because: i have attached proof of payment. Its taken directly from cash money website with loan contract number and date its paid on as well as transaction number.
Sincerely,
********** ****Business Response
Date: 14/11/2022
Thank you for your communication
We have forwarded your screenshot to the original creditor for investigation.
Customer Answer
Date: 14/11/2022
Complaint: ********
I am rejecting this response because:
Thank you so much. Please keep me updated.
Sincerely,
********** ****Initial Complaint
Date:28/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBV has been texting and emailing me between 6AM and 7:30AM everyday despite the fact that it is illegal to contact residents of Saskatchewan between the hours of 9PM and 8AM CST regarding debt collection. I have given them a date when the debt will be resolved, and I also told them I would be dealing only with the provider the debt came from. I am incredibly angry that this is ruining my sleep schedule and that they refuse to send out correspondence later in the day. I have rights as a consumer, and they are infringing on those rights with the mindset that I am unaware of this.Business Response
Date: 31/10/2022
Thank you for your communication.
I have reviewed the complainant's file with respect to our contacts. All telephone contacts have been made within the allowable limits as set in legislation.
With reference to text messages, I refer the complainant to The Collection Agents Act, section 29(1)(h). A collection agent is prohibited from making telephone calls or personal calls to a consumer outside the hours of 8am and 9pm. Text messages are not covered in legislation.
I note further that the consumer is simply promising to pay the account months in the future. The debt is due and payable in full immediately. CBV is under no obligation to cease collection attempts based solely on a promise to pay an account months away.
Customer Answer
Date: 31/10/2022
Complaint: ********
I am rejecting this response because:text messages and emails are ABSOLUTELY part of the legislation. The act says they cannot contact me outside of the hours of 9pm & 8am. Text messaging is also a new act, and they are not allowed to continue texting me after I have asked them to stop. If they do not like the payment date I have given **** *** **** ** ****
Sincerely,
**** *******Business Response
Date: 31/10/2022
Thank you for the communication.
Please review the below actual copy of the relevant legislation. We are unsure how the legislation could speak to text messaging, as the legislation was originally drafted in 1978 nearly 40 years prior to widespread text usage.
CBV considers the matter closed.
The Collection Agents Act being Chapter C-15 of the Revised Statutes of Saskatchewan, 1978 (effective February 26, 1979) as amended by the Revised Statutes of Saskatchewan, 1978 (Supp.) c.6; and as amended by the Statutes of Saskatchewan,
Unlawful practices
29(1) No collection agent or collector shall:
(h) make telephone calls or personal calls for the purpose of demanding payment of a debt:
(iii) on any other day except between the hours of eight o’clock in the forenoon and nine o’clock in the afternoon
Initial Complaint
Date:27/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had received no communication from CBV that I was being taken to collections. I have never had collections. The collection was for a matter in Winnipeg, Manitoba on a traffic ticket. I had appealed the traffic ticket and was waiting for a response from Manitoba Justice. I had not heard from them so I did not assume there was a court date yet. I was very shocked to learn that the credit collection company without notification just put it on my credit. The credit bureau said that they should not have done that. They should have officially sent me a letter and tried to make contact. I would like to file a formal complaint. I would like this removed off of my credit report.Business Response
Date: 28/10/2022
Thank you for your communication.
I have taken the time to review the file in question. For reference, in Alberta, a collection agency is not required under legislation to provide consumers with a written notice prior to collection. The debt in question is due and payable in full. The credit reporting is correct.
The consumer should contact an agent, toll free, at 1.866.887.0749 to make suitable arrangements to repay the debt.
Customer Answer
Date: 04/11/2022
I am rejecting the reponse. this person did not even take the time to look at my file, if he had he would of known that it was paid within 20 min of me being aware. This file was not acctive for 30 days as it is supposed to be as per law. I phoned the justice and they are aware that there auto mative system has defeccts and ackowleges that i was thinking i was waiting for a court date.
They system CBV uses is like space and phone providers put then them in spam.
i am asking that this be removed from my credit and that cbv be away that other supervisor wrote letter saying this was all cleared up there is no reason to reamin. i have impeciable credit and would not of allowed this to go unturned if i would of known that the court had forgotton to send me my court date.
Complaint: ********
I am rejecting this response because:
Sincerely,
****** *******Business Response
Date: 04/11/2022
Thank you for your communication.
CBV acknowledges the complainant account was paid in full on October 27, 2022. CBV has instructed the credit reporting agency to update the record to reflect the account is paid.
CBV will not expunge the complainant's credit record with respect to this debt.
Customer Answer
Date: 09/11/2022
Complaint: ********
I am rejecting this response because:I actually spoke to the Manitoba Justice. There is no judgment from them. They instructed me that CBV had no right to put that on my credit bureau that they buy debt and it's their obligation to make sure that I am contacted. A formal judgment has to be provided before it can go to credit bureau. I am reporting them to ******* and to ******** ******* since b and better business bureau doesn't seem to want to do anything about this matter. I have asked them to remove this from my credit. And I will be taking this with legal action and consumer affairs. I have the statement from the Manitoba courts. And I will get an order for them to remove this.
Sincerely,
****** *******Initial Complaint
Date:26/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am constantly being ******** by this company.
They have the wrong number and are calling the wrong person every single day with multiple different numbers.
I have called and asked them to leave me alone and all they have done is told me too bad we're going to call you tomorrow and you better pay your bill.
I work overnight and they call me while I'm sleeping for my next shift.
I keep logging the number since it's not for me and I keep using new numbers to ****** me.
********* ***** ** ** **** ***** **** ******* **** ** ********* ********* ** ****** **** *** ********** *** *********Business Response
Date: 26/10/2022
Thank you for your communication.
I can confirm that CBV was provided the complainant's telephone number by a third party vendor as a contact for the indebted person. It would appear the indebted person was, or is still, using the complainant's number as a contact point with their creditors.
CBV has updated the file in question to reflect we were calling a wrong party.
Customer Answer
Date: 27/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
Date:24/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has called my phone number in the past and is now texting me with reference to a debt owing by ****** ******! I AM NOT ****** ****** and my phone number has never had anything to do with a ****** ******! ****** ****** has never resided here, nor has my number EVER been connected with that name or anyone else for that matter. * **** ** ******* *** **** ******* **** *** ** ****** *****
In fact, I have had this same phone number since I was 18 years old *** *** ****** *** Enough is enough!
No matter how many times I call your number, to inform you that you have the wrong person and the wrong contact number, you obviously refuse to update your files, because you STILL insist ** ********* **!
*** **** *** **** ***** ****** *** **** ** ***** *** ** ** ************** **** *** ***** ******* ** ****** ** **** ******* **** ** *** *** ** *** ********** ***.
I have asked your company to desist with this ridiculous behaviour and to remove my information from your books or anything else associated with this person ... AND still, months later, you start bothering me again. Someone please 'handle and fix' this situation once and for all.Business Response
Date: 25/10/2022
Hi there,
Thank you for your email. We have taken the opportunity to review our text messages associated with your telephone number. These accounts in question have been
updated to reflect “wrong number”. However, text messages were not reflected.
We have now reflected your phone number as "wrong number" from text messages.
Should you receive calls or texts in the future
please do not hesitate to contact our office and we will initiate another
investigation.
Thank youInitial Complaint
Date:29/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have been getting phone calls at home and at work by this company cbv collections. I was dealing with another collections account that was fraudulent and just got resolved and these both happened at the same time but this one is for ****** ******** which I haven’t had a phone with them for at least 15 years and I have not report on my credit about it but I just received a letter about an application for bankruptcy order where I have never heard or had an issue with ******. Also like I said it seems strange I started getting calls for this the same time as the other collections started calling me. Please help me figure this out.Business Response
Date: 07/10/2022
October 7, 2022
Better Business Bureau of Mainland B.C.
**********************
*** ******* *****
********** ************
***** ********
Dear
Mr. ***,
Thank
you for forwarding the above noted consumer’s concerns. Please note that CBV Collection Services Ltd.
(CBV) takes all such consumer inquires seriously.
I
have reviewed our database for all calls made to the above referenced telephone
number and can confirm that CBV is attempting to contact a ******* *****
regarding a matter with ************ ********** ********* ***** in our office. It is possible our attempts are to the
incorrect party. I urge Ms. ***** to
contact our office at ************** to determine if she is the correct party,
and to make suitable arrangements thereafter.
CBV
is not launching calls with reference to the ****** matter as that account has
been assigned to a law firm to resolve. Ms. ***** should contact the law firm for assistance.
I
trust this meets with your satisfaction. Should you have any questions or concerns, please do not hesitate to
contact the writer directly.
Sincerely,
Mike D*****
Divisional Manager
CBV Collection Services Ltd.Customer Answer
Date: 07/10/2022
Complaint: ********
I am rejecting this response because: you still have put the ****** account to the legal team thru your business and on the letter that I sent with this complaint states they are representatives of cbv so you should be able to find out about this issue. The *** thing I’m not sure what that is but I’ll look into that but I’m talking about the ****** one which you filed so I want you to work on this issue. I haven’t had a ****** account for over 15-20 years and never had it on my credit report and now are threatening for an application of bankruptcy order. **** **** **** ******* ** **** *** * **** ** * *** ****** ******** **** *** **** **** *** **** *** **** *** ***** ****** ** ****** *** ** ** **** ***** I wish them to stop the calls at work. It’s disrespectful and they don’t even talk they just send an automated thing with my name and a claim number so please stop
*** ***** ****** ** ********* ** *** ***** I want this issue dealt with.
Sincerely,
******* *****. (*****)Business Response
Date: 07/10/2022
Thank you for your communication.
The ****** matter has escalated to the law firm. The complainant must contact them for assistance.
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