Complaints
This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 286 total complaints in the last 3 years.
- 100 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:27/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have been calling me every day, leaving voicemails for a man named **** ***** ********** I am not this man. No matter how many times I pick up the call or even try to call them back to tell them they have the wrong number they STILL call me. I have had this cell number for over a decade now, this is ridiculous.
Business Response
Date: 27/09/2022
Thank you for your communication.
It appears the indebted party was, or is still, using the complainant's number as a contact with his creditors. CBV has updated all associated accounts in our system to reflect that we were calling a wrong party.
Customer Answer
Date: 27/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:27/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get non-stop calls from a random array of numbers. I'm not who you are looking for. This is a recycled phone number. I'm not wasting my time trying to speak to someone on the phone in this matter.Business Response
Date: 27/09/2022
Thank you for your communication.
We have updated our records to show we were contacting a wrong party. It appears that the complainant's number was, or is still, being used by the indebted party. This happens when consumers accept recycled numbers from their providers. We cannot control if a new account is listed in the future with the complainant's number attached. Should the complainant receive a call from CBV in the future it would be most expedient to simply speak to an agent and inform us we are calling the wrong party.
Customer Answer
Date: 27/09/2022
I will accept the response, but via phone I only got peace for a few months and then the calls came again. Once a day, business hours. I just want no more calls. Not ever.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:15/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'd like to report CBV Collections *** **********. They have been calling numerous times throughout the day and week. Sometimes calling more than once a day, sometimes calling at 8:00am and 7:30pm.I have told them that I am in the process of returning an old modem to my old internet provider, and once received, any remaining balance will be paid to them directly, however they do not listen and continue to call. The same person, Elapia (?) has called me herself personally from this company every single day for over a month, and sometimes more than once a day. Every time she calls she wants my information, then continues to tell me about my debt, which I know about and inform her about---daily. She also informed me that I cannot pay my bill to my internet provider, and only to them, which is a lie as I found out after calling them.The last time I spoke to her I informed her about her **********, and she did not care and has still continued to call everyday since.NOW, I get calls from 3 different numbers! They call me and then hang up after I pick up and they've blocked my number so I cannot get back to them!This is definitely ********* to me, and I am at a loss to get them to leave me alone.**** ******* ***** ** ** ************Business Response
Date: 26/09/2022
Thank you for your communication
CBV is under no obligation to cease collection efforts based on the consumer's commentary. The consumer should contact an agent, toll free, at 1.855.528.5378 to make suitable arrangements to resolve the account(s) in question.
Customer Answer
Date: 26/09/2022
Complaint: ********
I am rejecting this response because:Their business tactics are *********. I have told them numerous times that I have and am dealing with the matter with my internet provider regarding an old modem. It has been sent, and I'm awaiting confirmation. Despite my telling CBV and returning their calls at the number given every time they call, they still continue to call. When I do talk to them they insist upon getting my personal information, which they don't need. Calling every day, at inappropriate times, sometimes more than once a day is ********* especially when it's the same person calling every time. I feel like a broken record every time I'm talking to them, explaining that I am not paying them any money and I'm awaiting confirmation for my returned modem.
Their reply is a tactless, **** one that still insists that they call me despite what ********* methods they use and no matter what you and BBB say AND despite me having calling them back numerous times to no avail and STILL being asked for money when they should know a hundred times by now that I am dealing with my old internet provider directly, is just ridiculous.
**** ****** *** ******** ** ********* **** ***** * ******* *** ***** **** *** ******* ** ******* ********** **** **** *** ****** ****** ****** *** ******* * *** *****, so I guess there is absolutely NOTHING to be done about this but continue to be ******** by them until they receive my modem etc.
Fantastic! Thanks for stepping up!
Sincerely,
**** ******Business Response
Date: 27/09/2022
Thank you for your communication.
All CBV efforts are within governing legislation. If the complainant could forward verifiable documentation to support his claim regarding equipment return CBV would initiate an investigation with the original creditor. In the interim, collection efforts will continue.
Initial Complaint
Date:07/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I KEEP getting calls at RIDICULOUS hours of the day with voice-mails for ******** ******. I am not this person and have tried to leave messages/return calls to explain this but can never get through to an actual person. Take my number off of your records, as I am fed up of the ridiculous volume of calls despite my efforts to contact you. Please and thank you.Business Response
Date: 07/09/2022
Thank you for your communication.
We have updated our records to reflect that the complainant's telephone number is not connected to the indebted party.
Customer Answer
Date: 07/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:01/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started receiving calls from this company stating I owe money to ****** ******. I have NEVER received any correspondence via mail, phone or email from the company I supposedly have a debt with. I have had the same phone, email and mailing address for more than 10 years with no other secondary address or phone number ever used. I always pay my bills and do not have anything relating to missed payment or unpaid debts on my credit report. I switched service providers in nov of 2020 and the debt apparently happened after I switched. The account number they are saying I owe the money to was not even the account number I had when I did have services with them. I have no idea what is happening here but I know for a fact I don’t owe any money. This is absolutely ridiculous and I am tired of getting calls from this company saying I have a debt and that it is now in collections.Business Response
Date: 08/09/2022
September
8, 2022
****** ******** ****** ** ******** ****
**********************
Creditor: ****** ******
Account: ************
EDP# **************
Balance: $95.74
Case: 17810397
Re: ****** ********
Dear Mr* ****
Thank you for forwarding the above noted
consumer’s concern. CBV Collection
Services Ltd. (CBV) was the duly authorized agent on behalf of the creditor
after accepting assignment of the above referenced debt.
****** ****** has now recalled this
account from CBV. Please have Ms.
******** contact ****** ****** directly if she has any other concerns. Ms. ******** will no longer receive any calls
in regards to the above-mentioned account from CBV.
I trust this meets with your
satisfaction. Should you have any
questions or concerns, please do not hesitate to contact the writer directly.
Yours
truly,
Mike
D*****
Divisional
Manager
CBV
Collection Services Ltd.Customer Answer
Date: 12/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. They should be paying me for the wasted time and efforts I have made in order to prove that I did not and would not sign up for services for a few days. Common sense should of been applied the first time I had explained myself to ****** ****** and the collection agency. Very annoying.
Sincerely,
****** ********Initial Complaint
Date:30/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being ******** by this company. Calling my phone at all times of the day and night. I have NOTHING in collections, no outstanding debt. I want these calls stopped and a file opened for **********.Business Response
Date: 31/08/2022
Thank you for our communication.
I have reviewed all calls made to ************ and can confirm that all attempts have been launched within allowable legislated times. Further, CBV believes in good faith our calls are to the correct party.
The complainant should contact an agent, toll free, at 1.855.528.5378 to determine next steps.
Customer Answer
Date: 31/08/2022
Complaint: ********
I am rejecting this response because:This business does not have the right person, I do not have any strikes on my credit report. This business is ********* me and if it doesn’t stop I will be pursuing legal action. The continued and relentless ********** by this “business” is extremely poor practice and needs to stop immediately. I would like to file an official complaint with the bbb and will be contacting not only my ***, but will be filing ***** charges against this company.
Business Response
Date: 01/09/2022
Thank you for your communication.
CBV is attempting to contact the complainant with reference to an outstanding matter in our office. It is possible these efforts have been directed to the incorrect party, or the complainant is a victim of identity theft. Further, not all outstanding consumer debt is reported to either credit reporting agency and it would be unwise for consumers to rely only on their credit report for information.
I would suggest the complainant contact an agent, toll free, at 1.855.528.5378 for assistance.
Initial Complaint
Date:25/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Daily calls from random phone numbers claiming to be from CBV collections saying I owe money to *****, with whom I have an active and up to date account. If the calls and claims do not cease soon, * **** ** ********** *** **** ** ****** *** ***********Business Response
Date: 29/08/2022
Thank you for your communication.
CBV was attempting to contact a *** **** with respect to an outstanding account. it is possible our attempts were to the wrong party, however when our agents spoke with the complainant he refused to cooperate to determine if the account was associated with him.
We have removed the complainant's telephone number from the account in question.
Initial Complaint
Date:25/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls my house all hours of the day and night when I answer no one talks then they hang up ..I work shift work and don't want to be called in the wee hours of the morning just for NOTHING!!! I CALL THE NUMBER BACK and it's these guys....**** * **** *******Business Response
Date: 29/08/2022
Thank you for your communication.
I can confirm CBV is attempting to contact the complainant with respect to an outstanding matter associated with her name and telephone number. I have reviewed the calls, and can confirm all contact attempts have been made within the allowable legislated time frames.
The complainant should contact an agent, toll free, at 1.855.528.5378 to make suitable arrangements to resolve her account.
Initial Complaint
Date:24/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Receiving daily robo calls from cvb. I am under protection registered with the ********** ** *******. All claims have been submitted and notified and proposal was accepted August 2022. Therefore it is ******* for this company to call my phone number from the 20 plus numbers they use. If it continues legal action will be taken against this company at their expense for disobeying the ********** ***** *** **** *** ********** ** ***********. I have no idea who or what they are calling about.Business Response
Date: 25/08/2022
Thank you for your communication.
I have taken the opportunity to review our call attempts to ************. I do not show any attempts associated with a "******* *********.
Can the complainant share any details about the conversations with our agents to assist our investigation?
Customer Answer
Date: 30/08/2022
They have all been robo calls, no one is on the other end. They call daily from many different numbers. when i do the search, it always come up CVB. * **** *** * ****** ** ******* ** *** **** ********** ***** ******** **** **** *** ***** **** **** **** **** ** **** **** ** ***** **** CVB needs to update their records before calling people. Not sure if they are asking for me or my son ho is also on a ******** ******** or if they are for old debts that have been resolved over 10 years ago. Just want to to tell them to take my phone number off their calling list as they are not allowed to call my number any more. ** ** ********** ******* ********** ***. Thank youBusiness Response
Date: 31/08/2022
Thank you for your communication.
We are unclear how CBV would know the complainant, or her son, is under a Consumer Proposal if there has been no contact at the telephone number. CBV agents are unable to progress accounts responsibly with no information.
The complainant should contact an agent, toll free, at 1.855.528.5378 and be prepared to provide details regarding the Consumer Proposal(s). Without this information calls will continue.
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