Complaints
This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 286 total complaints in the last 3 years.
- 100 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repeated recorded phone calls to contact ***. I have no past debts, and have made a consumer disclosure in the past to this effect.I want CBV to cease and desist all phone contact.
Business Response
Date: 22/07/2025
Thank you for contacting our office.
I have removed this number from the account and no further calls should be received.
Regards,
CBV Collection Services
Customer Answer
Date: 22/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:03/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CBV Collection Services. I do not have a contract with ***. They didnt provide me with any contract or details of any as requestedBusiness Response
Date: 14/07/2025
Thank you for contacting our office with your concern.
To proceed with providing the necessary backup for this account as requested, we must ensure we are speaking to the correct individual on the account. CBV's right party verification process allows us to confirm you are the right party and protects the privacy of our consumers.
Once we receive this information we will proceed with requesting the backup from the original creditor.
Regards,
CBV Collection Services.
Initial Complaint
Date:30/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *** PURCHASE ****************, I do not have a contract with *** PURCHASE **************** they did not provide me with the original contract as requested.Business Response
Date: 11/07/2025
Thank you for contacting our office.
We are trying to reach ******* ******* as the named individual on this account. To verify we are contacting the wrong party or to send you any backup documentation we need to verify we are speaking to the correct consumer. It's imperative to protect all consumer information so completing CBV's Right Party Verification Process is beneficial. To do this, we will require your date of birth, you can provide it through here or contact our office directly and speak to one of our agents.
If you have any additional questions please let us know.
Regards,
CBV Collection Services
Initial Complaint
Date:17/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this dates for cbv collection service I dont have a contract with collections agency they didnt provide me with the original contract as I requestedBusiness Response
Date: 27/06/2025
Thank you for contacting our office.
I have had the opportunity to review the account referenced by the consumer. I can confirm that I see a note on the account that this consumer's phone number has been flagged as a wrong party. This consumer should not receive any further calls regarding this account.
In regards to the credit reporting, it should be removed in a few days, however if it is still showing after a week, please let us know.
Regards,
CBV Collections.
Initial Complaint
Date:16/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
.Beginning in March, I started receiving phone calls from CBV Collections claiming that I owe ****** $262. Knowing with certainty that I do not owe ****** any money, I initially assumed these calls were part of a scam and ignored them. However, the calls quickly increased in frequencyat times reaching up to 12 calls within a 24-hour period.Initially, *** representatives were either unable or unwilling to tell me what the alleged balance was for. Eventually, one representative provided me with an account number that supposedly carried the balance. This account number corresponded to my old ****** internet account, which I had paid in full and closed in 2019.I contacted ****** directly, and they confirmed that I do not owe any money. Despite this confirmation, I have gone back and forth multiple times with both ****** and *** to reiterate this fact. I have formally informed *** that there is no outstanding debt and have requested, on numerous occasions, that they cease contacting me. Unfortunately, they continue to callsometimes just once a day, but often multiple times (3, 6, or even 12 times) in a single day.The calls often begin at 7 AM and continue throughout the day. If I don't answer, they keep calling. The representatives are rude, refuse to listen, and ignore my repeated requests to stop the harassment.I have asked ****** multiple times to resolve this with *** and to send confirmation that I owe nothing. They have not helped, despite my continued pleas. This ongoing situation is causing severe stress and affecting my mental ********* this point, I am considering filing a formal complaint with the Better Business Bureau against ******, as they have failed to take responsibility or intervene meaningfully.This situation must be resolved immediately. I demand that *** stop calling me and that ****** take accountability for this issue.Business Response
Date: 27/06/2025
Thank you for contacting our office. I apologize for any stress this may have caused. I have reviewed your account and it is now showing closed in our system.
CBV won't be calling you any further regarding this account.
Regards,
CBV Collections
Initial Complaint
Date:16/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt TOWN OF CALEDON AR, I donot have a contract with *** COLL SVCS, they did not provide me with original contract as I requested.Business Response
Date: 27/06/2025
Thank you for contacting our office. In order to assist, we require you to complete CBV's Right Party Verification process. The purpose of this is to ensure we are speaking to the correct individual regarding this account. Please provide your date of birth to verify your identity. Please provide further details on the reason for this dispute and we will pass this along to our client for review.
Regards,
CBV Collection Services
Customer Answer
Date: 01/07/2025
Complaint: 23469678
my date of birth is *****************
Sincerely,
********* *****Business Response
Date: 15/07/2025
I have contacted the client referenced and received the backup for this account. See attached.
Pursuant to the Town of Caledon Fees Bylaw, where fire and emergency responds to motor vehicle occurrence/incident/collision anywhere within the Town of *******, non-resident owners involved in the fore mentioned occurrences are issued an invoice for the fire and emergency response regardless of fault. As noted in the correspondence attached (which would have been provided to the individual), the recipient of the invoice remains solely responsible for payment and are advised to contact their insurance provider as most standard policys will cover these costs. Additionally, if the individual was not involved in the incident and was issued an invoice in error they should reach out to the Town of ***********************, however all consumer details match the clients records.
Regards,
CBV Collection Services.
Initial Complaint
Date:12/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting constant phone calls day and night , plus letters regarding an issue that is not on my credit file - they claim I owe something from 2015 - 10 years ago!! For a drivers infraction when I didnt even have a drivers ***************************** are not supposed to occur after 7 years , I didnt do this infraction- as I didnt have a drivers license.This company is harassing me , it is unethical, inaccurate , this debt is NOT mine it could not be , this is FRAUD.Why would a company try to collect something beyond 7 years? After 7 years it is dead debt and it is not mine!! This is not my debt , I didnt have a drivers license- not my debtBusiness Response
Date: 23/06/2025
Thank you for contacting our office. *** takes all consumer inquiries seriously. CBV received your number as a possible contact number for the account placed with our office. In order to verify that we are attempting to contact the right party we need to complete the right party verification, which means we need your date of birth and last 2 addresses. This ensures we are speaking to the correct party before providing any additional information regarding the account. In regards to 7 years, collections can continue indefinitely, however there is a statute of limitations on pursuing a debt legally.
We are requesting the above information, and once received we can validate if we have been contacting the consumer in error.
Regards,
CBV Collections
Initial Complaint
Date:28/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have recently closed my account with ************* and switched to *****. I paid two payments to settle the account, the first on Feb 28th for $500 (conf#******), & the second was the remaining balance for ****** on Mar 14th (conf#******). I have confirmed the account settled, however in the recent week I have been contacted by a CBV collection service that has bee aggressively hounding me to pay $253.14. I have submitted a screen shot of my account number and specifed the account number that the ********************** agency is not my account number, they are providing an invoice they say is from ************* for account number ************ (this is no where in my account documentation with ************* nor have I recieved any documentation from ************* regarding this acct#. I have raised this point to *** and confirme with ************* last week that my acount number was settled. *** will not provide me with any information regarding a contact at Direct for any person handling my file nor do they seem to respond to the fact that the account number they are referencing is not mine. Yet when I called ************* the account was closed. I have responded to *** that I will be in contact via a formal letter with ************* via the office of ombudsman or office of the Vice President. I would also request these threats against my credit profile be recinded until further clarification can be provided as to this mysterious acct # and any balances they feel are owed.Business Response
Date: 09/06/2025
I have had the opportunity to review the consumer's concerns and the referenced account.
Please be advised this account is showing as paid in full and closed with our office.
If you have any additional questions please let me know.
Regards,
CBV Collection Services.
Initial Complaint
Date:26/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Collection agency is constantly calling this business about a former employee by the name of ****** or ********* ******. They do not give us the option to tell them that we are an former employer and when we call them to tell them that we are a former employer of this person, they ignore our request to stop calling us.Customer Answer
Date: 27/05/2025
My name is ******* *******, President of ****************.Business Response
Date: 09/06/2025
I have reviewed the concern from the consumer, as well as reviewing the associated accounts.
The number associated to this consumer has been noted on the accounts as a wrong party. Please be advised that there is a possibility that another account could be assigned to our office for this individual with this number. If calls should start again, please contact our office and we will remove it.
Regards,
CBV Collection Services.
Initial Complaint
Date:22/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the last couple days Ive been receiving calls and text messages from cbv collections services about a debt they say Ive incurred through the city of orillia for an unpaid parking ticket. Ive contacted city of ******* as well as service Ontario and they both said Ive never had an outstanding balance through them. *** has reported this debt to the credit bureau and it has dropped my credit score, they have tons of the same reviews happening online of them trying to falsify debt and harassing people to give them money.Business Response
Date: 28/05/2025
Thank you for contacting our office.
In an effort to confirm the details provided by the consumer with our client, we need to complete our Right Party Verification process to submit the request to the client for validation. We will require the consumer's address and date of birth to move forward with this inquiry.
Regards,
CBV Collection Services Ltd.
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