Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CBV Collection Services Ltd. has 3 locations, listed below.

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  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a credit report from CBV collections about a reliance home services that was opened Jan 07, 2025.This is false and I have no contract with Home reliance, I have never signed anything with Home reliance. Please explain how I am oweing $1004

  

  Business Response

  Date: 26/08/2025

  Thank you for contacting our office regarding your concern.  

  In order to assist further, I will require additional details.  Is the name provided your full name?  Also we will need your address and previous address.  This assists us in locating your account.

  Regards,

  CBV Collection Services

  Customer Answer

  Date: 26/08/2025

   
  Complaint: 23765422
  
  I am rejecting this response because: you clearly have the wrong person, I dont have any contract with the company and you cannot locate a name or address, why would you add as a collection to me. Please address this and figure who the really costumer you are looking for. As for me this is false and a scam, I have no contract with reliance.
  
  Sincerely,
  
  Funmi Obe

  

  Business Response

  Date: 02/09/2025

  We understand your frustration, however we ask for this information to determine if you are the wrong party on the account.  I have an account with a similar name, but without an address or confirmation if you provided your full legal name there isn't much I can do. If you are confirmed to be the wrong party and I remove the reporting it would end up being added back as *** doesn't know what algorithms are used at the credit reporting agencies when matching accounts to consumers.  I would recommend contacting Equifax and Transunion regarding the matter and have the item removed.

  Regards,

  CBV Collection Services.

• Initial Complaint

  Date:15/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting this complaint regarding CBVCollections, a collections agency, for unprofessional and potentially unlawful practices in attempting to collect a debt from me.On August 14 at 2:35, CBV Collections contacted my mother regarding an alleged debt before making any attempt to contact me directly. I had no prior knowledge of this collection action, and at no time did I authorize them to discuss my personal financial matters with any third party.This action caused unnecessary distress to my family and violated my reasonable expectation of privacy. Debt collection laws in ******, and specifically in ******* under the Collection and Debt Settlement Services Act, limit when and how a collector may contact third parties. In my opinion, CBV Collectionss actions were outside those limits.I am requesting that the BBB:1.Investigate CBV Collections practices regarding third-party contact.2.Ensure that this company is held accountable for contacting a third party before me, the account ****************** that they implement procedures to comply with privacy and debt collection regulations.Sincerely ***** ********* ************ **************************

  

  Business Response

  Date: 15/08/2025

  I have investigated the concerns brought forth by the consumer, and additionally had my QA Team review all calls.  CBV records 100% of all calls so we are able to review and listen to past calls when necessary.

  I can confirm that the number associated to the 3rd party was a number we had on file from the original creditor to reach the consumer.  This was not an attempt to contact an alternate party from the consumer, it was an attempt to reach the consumer regarding this account.  Our agent did not disclose they were calling from a collection agency, or reference collections in any manner.  The 3rd party asked if this was in reference to Bell Mobility, and the agent simply responded with "previous services with bell."

  I have advised the team to not even answer those questions and only use the term "private business matter" moving forward.

  Please let me know if there are any further questions.

  Regards,

  CBV Collection Services.

• Initial Complaint

  Date:08/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt I did not sign contract with them they did not provide me with original contract

  

  Business Response

  Date: 14/08/2025

  In an effort to assist, I will require more information to locate an account for this consumer.

  I need the creditor name, and account number.  The consumer references an account on their credit report, I require the details of that.

  Regards,

  CBV Collection Services

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a victim of fraud. I have worked with *******, ********** and my police department to remove a fraudulent collections from my account. Both Equifax and my police department have cleared me, however, ********** has not been able to and has directed me to file a complaint with Better Business to raise this concern and help remove the collections item from my account.

  

  Business Response

  Date: 12/08/2025

  I have had the opportunity to review the account in question.  

  Based on the documentation provided I will note the file and close it as fraud.

  Regards,

  CBV Collection Services

  Customer Answer

  Date: 12/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Mo

• Initial Complaint

  Date:29/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Calls 6 or more times a day from a fake phone number.I don't know what it is about and I have not used a credit card for more than 7 years and all my bills are paid on time

  

  Business Response

  Date: 12/08/2025

  I have taken the opportunity to review the consumers concerns.  I have located an account within our system that matches to the consumers name, address, and phone number.  This account has been in our office since 2015, and attempts to reach this consumer to the provided phone number have occurred since that time.  Without having the consumers date of birth to complete CBV's Right Party Verification process, I'm unable to provide specific details of the account.  I would recommend that the consumer contact our office and speak to one of our representatives to get all the account details.

  Regards,

  CBV Collection Services

  Customer Answer

  Date: 12/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:28/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing this company taking my money out of my account without my knowledge. I understand I owe but I made a payment arrangement and paid twice in June. Then said I would pay 200 at the end of every month. I have tried to call this lady over and over since Friday as she left me a message. I always get put on hold for hours at a time and no answer from anyone.then this morning 300 gone from my account. I am a senior and right now going through lung cancer. I have to travel from ********************* to the *********************** next week. I will be undergoing radiation in a couple of weeks. I also drive there and its a 7 hour drive this is not right now. Also right now been on hold for 2 hours with this company getting no where. Hoping you can help. Thankyou for your time

  

  Business Response

  Date: 14/08/2025

  I have had the opportunity to review the consumer's concerns regarding her account.

  I do see a request to have a portion of the consumer's offset returned to her.  CBV's ************** team submitted this request to the bank.  CBV does not do the offsets directly, they are done by the original creditor.

  There is a response from the bank advising the payment arrangement has to be at least 2% of the balance to avoid offsets from occurring. The bank advised that the offset would not be returned, and to continue with payment arrangement, as $200 would not be enough to cover the interest on the account.

  I recommend that the consumer contact the bank directly on this matter, as we have already tried to have the offset amount returned.

  Regards,

  CBV Collection Services.

• Initial Complaint

  Date:24/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with CBV COLLection Services LTD. I do not have a contract with CBV COLLection Services LTD, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 28/07/2025

  Thank you for contacting our office with your concern.

  To be able to assist you we will require additional information, we will require the account information such as the creditor name, as you mentioned you have requested a copy of the contract.  If you prefer you are more than welcome to contact our office and speak to one of our representatives.

  Regards,

  CBV Collection Services

• Initial Complaint

  Date:22/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call me like 4-6 times a day and I don't answer and when my answering machine picks it up they never leave a message and it is very annoying and it is harrassment. I want this to stop, because all these blank messages fill up my voicemail and I have 10 available and I have to delete them everyday.

  

  Business Response

  Date: 28/07/2025

  Thank you for contacting us regarding your concern.

  CBV Collection Services has multiple accounts within our system with this consumers name and address.  The contact attempts would be for each account, which means regulatory requirements are still being met and adhered to.  I would recommend contacting our office and speaking to one of our representatives regarding the accounts and making necessary arrangements.

  Regards,

  CBV Collection Services.

  Customer Answer

  Date: 28/07/2025

   
  Complaint: 23635639
  
  I am rejecting this response because:
  

  You are harrassing me, I have 10 voicemail messages and you guys fill them up constently with nothing but dead air. I don't know in what world it is ok to leave message after message after message and not say anything without it being harrassment, I could understand if you left maybe 1 or 2 and said what the call was regarding but no I get nothing but air in every single message.

  
  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 31/07/2025

  I understand your frustration and I will look into the number of call attempts that have occurred, however my recommendation remains the same, to contact our office and speak to one of our representatives regarding these accounts.

  Regards,

  CBV Collection Services Ltd.

• Initial Complaint

  Date:15/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable to this debt with city of brampton. I dont have any contract with the *** collection agency to report this debt on my credit report. They didnt provide me with the original contract as requested

  

  Business Response

  Date: 29/07/2025

  Thank you for contacting us regarding your concern.

  In reviewing the accounts, I see there have been communications with you regarding your dispute. Our client, the City of ******** has already provided a response to your inquiry.  They have indicated to reach out to the court house directly to request a copy of the ticket and for any dispute options. Additionally, the City of ******** has advised you can contact the office directly at ************ to discuss the matter further.

  Regards,

  CBV Collection Services

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated recorded phone calls to contact ***. I have no past debts, and have made a consumer disclosure in the past to this effect.I want CBV to cease and desist all phone contact.

  

  Business Response

  Date: 22/07/2025

  Thank you for contacting our office.

  I have removed this number from the account and no further calls should be received.

  Regards,

  CBV Collection Services

  Customer Answer

  Date: 22/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******