Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CBV Collection Services Ltd. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:29/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Again CBV is continually harassing me regarding a debt that does not exist.Multiple calls a week. They call and hangup the moment I answer. I attempted contacting them only to continually be hung up on and ignored.CBV has been instructed to cease and desist by my lawyer. They have been instructed to only contact my lawyer.They have been instructed to file and go to court (if they would like to lose and pay me and my lawyers fees).They have been notified numerous times not to contact me They have been notified I do not acknowledge this debt or any other.They have been reported numerous times to the CDAC.2nd filing with the BBB

  

  Business Response

  Date: 06/04/2023

  Hi there,

   Kindly review our response attached.

   

• Initial Complaint

  Date:28/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a debt on my credit report for a ***** mobility account in the amount of $328.00. I have contacted ***** Mobility and they have confirmed the account was sold to CBV Collections in Burnaby. I have tried all the contact phone numbers I can find including the number given to me by ***** and cannot reach anyone. The answering service says the office is now closed. I have attempted to make contact to pay this debt but cannot get through to anyone. CBV calls but no number shows and my phone doesn’t even ring. I just get voice mails saying I need to contact them. I want this removed from my credit report asap

  

  Business Response

  Date: 28/03/2023

  Thank you for your communication.

  We apologize for the difficulties you have experienced in your attempts to reach a collection agent.  Please contact an agent, toll free, at 1.855.528.5378 for assistance.

  Customer Answer

  Date: 30/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Yes this matter has been resolved  I was able to contact the business with the number they provided in their response
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:08/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving numerous calls looking for a person who I don't know and I have no idea how or why they have my phone number on their file. I explained over and over again that I do not know the person and to remove my number. I was told my number has been removed this time but I've heard that same ******** before.
  If after 48hrs I still receive calls about this, my next call is to your legal department with my lawyer and I will be filing harassment charges. Enough is enough. *** * ** **** *** **** *** they are looking for a woman. I have had the cell number for 15 years and am currently living in Nova Scotia...something tells me this woman is in Montreal as its the ***** ****** ******* ** ***** ***** ***** calling me just because I kept my 514 area code when i moved.
  Employee I last spoke to was very rude and clearly hasn't been trained properly to do his job.
  The reference number they keep leaving is ***********. * **** **** ** *** **** ******* * **** ** **** **** **** ******** ****** *** * ********* ****** ********** ***********

  

  Business Response

  Date: 14/03/2023

  Thank you for your communication.

  I can confirm that CBV was provided the complainant's telephone number by a third party vendor as a contact for the actual indebted party.  It would appear this person was, or is still, using the complainant's telephone number as a contact point with their creditors.

  I note that the complainant notified our agent on March 8 that we were calling the incorrect party.  The agent correctly updated the account, and no calls have been launched to the complainant since that date.

   

  Customer Answer

  Date: 14/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:24/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2018 I had paid a bill with *****, it has already went to collection while I was making the payment. Therefore it still showed up as collection on my credit. They have not sent me a release letter since 2018, I have just noticed this on my credit and it is effecting it greatly. They do not answer emails, phone calls They always say there closed does anyone work here?? This has been cleared since 2018. I need this release letter now. And will be fighting this

  

  Business Response

  Date: 27/02/2023

  February 27, 2023
  
  Better Business Bureau of Mainland ****
  *****************************************
  
  Creditor:                       ***** ******
  Account:                       *********
  EDP#                           **************
  Case:                           ********
  
  Re:                               *************************************
  
  Dear ***************,
  
  Thank you for forwarding the above noted consumers concerns.  Please note that CBV Collection Services Ltd. (CBV) takes all such consumer inquires seriously.
  
  I can confirm that the above mentioned account was listed with CBV by ***** ****** on February 12, 2018.  Our records confirm that the file was paid in full by the complainant on February 20, 2018.
  
  We have confirmed with both ******* and ********** that CBV is not reporting this matter on Ms. ********** personal credit report.  ***** ****** may have reported this on Ms. ********** credit and she will need to contact them directly if there are any issues.  We have advised ***** ****** that this matter has been paid in full and no further action is required by CBV.  Furthermore, a release letter was sent to Ms. ********** email address that she provided as requested.
  
  I trust this meets with your satisfaction.  Should you have any questions or concerns, please do not hesitate to contact the writer directly.
  
  Yours truly,
  
  
  
  *********************
  Divisional Manager
  CBV Collection Services Ltd.

• Initial Complaint

  Date:22/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted company two(2) times by telephone. Both times agent on phone was incredibly rude. I am trying repay a debt from Money mart.Total debt is $1,124.00 (original loan was $1,000.00.)Other recovery companies offered settlements up to 40%. I explained my situation and that I have very limited funds. offered a settlement of $675.00 (40%) Reduction.Rep on phone will not consider anything less than $900.00 asked to speak to supervisor, will not transfer and will not consider any less amount. Representative wants to see sensitive data i.e. pay stubs, bank accounts etc. I will not share my private information with a collection agency and should not be asked to do so.Agent offered a high interest loan in order to pay back $900.00 (Paying a debt with a debt should not be legal or allowed, this is how people end up in collections in the first place.)Agent will not help, will not transfer and is openly rude and offensive. Last call was today 21 Feb 2023.

  

  Business Response

  Date: 27/02/2023

  Please see a response attached 

• Initial Complaint

  Date:15/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cbv collections calls me 3 plus times a day from different numbers and hangs up at all hours of the day. They dont leave messages and have sent me nothing the mail. I have nothing in collections according to my credit report from both ******* and **********. I want the harassment from this company to stop. * ** ** * ****** ****** ****** ******* *** ** *** **** *** ***** ****** **** **** * *** *** **** **** * ***** **** I went through bankruptcy since then and they still do not respect that. These ppl are awful humans that will stop at nothing to ***** someone.

  

  Business Response

  Date: 15/02/2023

  Thank you for your communication.

  I can confirm that CBV Collection Services Ltd. (CBV) is attempting to collect multiple accounts associated with a "*************************" at the complainant's telephone number.  It is possible we are contacting the incorrect party.  to determine if the complainant and the indebted party are the same person, i urge the complainant to contact a collection agent, toll free, at ************** for assistance.

  I note that all communication attempts have been made in accordance with provincial regulations.  Further, there is no limitation on collection agencies attempting to collect aged debt in ****************.  

  Please note collection efforts will continue.

   

   

• Initial Complaint

  Date:07/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** has faxed **** ***** ********* about so called amount owing. We do not owe the amount. We did not even have an account with them at that time. The landlord told us that the company was paying it and then fast forward to 4 years later and now they are trying to collect. We now have CBV collections calling non stop for account number ***********

  

  Business Response

  Date: 08/02/2023

  Thank you for your communication.

  CBV is attempting to contact a *********************** with respect to an outstanding matter.  The complainant's telephone number was supplied by the creditor as a contact point for this person.

  Further, CBV does not have a client "**** ***** *********" and has no idea about the debt referenced in the inquiry.  

  The complainant's number has been updated.

• Initial Complaint

  Date:02/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CVB collections is continuing to contact my employer and place of work Sometimes 7-8 times a day.They have been asked repeatedly to not contact the number as it is a place of work and they still continue to do so.CVB refuses to mail any details in regards to any alleged debt and furthermore the alleged debt is over 20 years old . I wish for them to stop contacting my employer

  

  Business Response

  Date: 08/02/2023

  February 8, 2023
  
  Better Business Bureau of Mainland **
  ***********************************************
  **************************** ***
  
  
  Via Email: *****************************************
  
  Attn:    Better Business Bureau
  
  Re                    *****************************
  Phone              ************
  
  Dear ****************,
  
  Thank you for your email of February 2, 2023 with respect to the above noted consumer.  Please note that CBV Collection Services Ltd. (CBV) takes all consumer inquires seriously.  I note you have assigned complaint number ******** to this inquiry.
  
  I have taken the opportunity to review the file notes and call recordings associated with CBVs contact attempts to the above referenced number. CBV is attempting to collect a debt listed.   The complainants telephone number was supplied to CBV by a third party vendor as a possible contact point for the indebted party.  We have updated our records and flagged the number as cease and desist as requested.
  
  We have mailed statement letters twice to ******************** with the debt info.  We have also requested a copy of the ticket from our client and will mail to ******************** as well so he has all the details.
  
  I trust this meets with your satisfaction but should you have any questions or further concerns, please do not hesitate to contact the writer directly.
  
  Regards,
  
  
  *********************
  Divisional Manager
  CBV Collections Services ****

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBC Collection service, contact P.S***** tel. **** *******.
  This agency was pursuing me for more than a year for payment of $234.64 I allegedly owe to ****, I paid my last bill to **** in Nov. 2021 for $71.15 after which I travelled outside. I informed my decision and they accepted. As you can see from claim letter the address used ******** ***** I have never lived in *********. Whenever I try to explain they will hung the phone and then call me back with a different number each time. Nowadays they just call and hung up without uttering a word. ***** ********* ** **** *** ***** *** ***** ********* *** *** ******* ** ** ***** ****. I asked them to send me the actual bill and the service provided, for answer they will ask my date of birth or some similar query. I have attached pictures of financial statement as proof of payment. Besides, CBV collection has filed this spurious claim with the credit bureau. Thanks for reading.

  

  Business Response

  Date: 08/02/2023

  ******** *** ****
  
  Better Business Bureau of Mainland B.C.
  **********************
  
  
  Re:                             ******* *****
  Telephone:                  ************
  Case:                          ********
  
  
  Dear
  Mr. ******,
  
  Thank
  you for forwarding the above noted consumer’s concerns.  Please note that CBV Collection Services Ltd.
  (CBV) takes all such consumer inquires seriously.
  
  

  I
  have reviewed our database for all calls made to the above referenced telephone
  number and can confirm that CBV is attempting to contact a “******* *****”
  regarding multiple matters in our office.
  
  We
  spoke to Mr. ***** on July 27, 2022 in regards to a **** matter and the date of
  birth he provided did not match our records so our agent was unable to divulge
  any information.  We removed Mr. *****’s
  phone number from this **** matter and no further attempts have made
  since.  This matter is now closed in our
  office and is not reporting on Mr. *****’s credit bureau. 
  
  However,
  CBV has other matters with Mr. *****’s phone number and matching name with a
  different date of birth than the **** matter.   I would urge Mr. ***** to contact our office, toll free, at
  ************** to complete the right party verification process to determine if
  he is the indebted party for these matters. 
  
  I
  trust this meets with your satisfaction.  Should you have any questions or concerns, please do not hesitate to
  contact the writer directly.
  
  
  Sincerely,
  
  
  Mike
  D*****   
  Divisional Manager
  CBV Collection Services Ltd.

  Customer Answer

  Date: 13/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The collection agency was unable to provide proof of amount owing to **** for phone number listed. It is proof enough they were engaged in extortion effort over one year. They have sent the ***** claim file to credit reporting agencies, especially *******.  I have a copy of the credit report.  Also, they haven't stopped calling altogether, but this time more restrained.  * **** **** **** **** ** ** ******* ** ********* from **** and ****** communications inc. **** can write to ******* to withdraw the ***** claims of debt I owe to them.  *** *** ******** **** **** ***** ******** ***** ****** *** ********** **** ***** ** *****. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 13/02/2023

  The consumer has supplied no new information with reference to the original inquiry.

  CBV considers the matter closed.  The consumer should contact an agent, toll free, at ************** to make suitable arrangements on the other accounts we have associated to his name.

  Customer Answer

  Date: 14/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *****

  The account I had with **** is **********. I never had any other account with ****. ****** **** ***** ** **** ***** ***** ** **** ** ** ** ** ** ********. I have your name and number, and if you don't stop making ********** claims against me I will escalate this matter to the court; and this is not an idle threat.  You have sent a ***** claim file to credit reporting agencies ruining my credit ******* ***** ** **** **** ** *** **** *** ********* ******

• Initial Complaint

  Date:02/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV **************** calls us - EVERY DAY -. We do not owe any money. We do our taxes timely every year and get money back. We had nothing owing when we checked with equifax. Her credit score is fine. We keep telling them that her name is not - **** -. They keep telling us - **** - ***** owes money. My Wife first name is NOT ****. I asked info about the phone numbers that they call from and they would hang up. I found their phone number and called them. They mentioned that this **** has two files with my phone number. Sometime before I got their number, they called when I was half asleep. I made the mistake of telling CBV my wifes birth date, because they asked me whats her DOB, in which they're not supposed to ask me that. Only - MY WIFE - should give them that info. They do not talk to you in a nice manor. One lady mentioned maybe you should pay your bills ** * **** * ***** * *** * ********* * *** . I ansewered what if this is an identity issue or something like that. I realy did not like the comment, especially if you don't know if its an identity problem or some other issue. I asked someone whats your name who are you. ******* ** ***** * ******* ** *** * ***** In a SARCASTIC way, he answerd who are you and they - HUNG UP - the phone on me. Now when they call us they - HANG UP - When we got our car back in 2018, there was a ******************* with same date of birth that came up which lived up north from us. We mentioned to them its not her, weve been at the same address for over 20 years. Plus her name is not ****. I still think that maybe someone has part of her identity, and couldn't match our address with our phone. Also why CBV didnt send any notice to our address?

  

  Business Response

  Date: 08/02/2023

  Thank you for your communication.

  We have taken the opportunity to review the call recordings associated with the complainant's telephone number.  I can confirm that CBV is attempting to contact a ******************* with respect to multiple outstanding accounts in our system.  It would appear that our efforts in this scenario were directed to the incorrect party.

  We have since updated our records accordingly.