Reviews

This profile includes reviews for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ecoshield Pest Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

Review Details

• Review fromS. R.

  Date: 02/28/2024

  1 star
  First the corporate billing office is horrible to deal with nothing but rude people they don't care about anything you have to say they want money. But yet they say we signed a contract and they have yet to still email us the contract we supposedly signed. I have asked for a manager or higher up personal to call me back they say they will but then they don't I have sent multiple emails text messages as am done talking with the customer agents as they hang up on you and are rude. Also we were told we can cancel anytime with no penalties that's not the case we also told them we do t want them to come out and they still did and ended up placing my dad into the hospital we told them why and they still can out. The other reason they said they can't spray out side but yet we are still to pay full price they have a lot of clouded and inaccurate information left out. They need to have better sourced communication and managers on duty that are willing to talk with customer service when they agents are being unreasonable and there hands are tied as they say. and all they want is you to pay up and keep paying, after we told them to cancel! Never ever will use them again and we definitely have left our entire block friends and family know as well. Do not use them they cheat you and lie and customer service is horrible! Also there product does not work.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for sharing your detailed experience. We sincerely regret the frustration you've faced with our billing department and the challenges in reaching a resolution. We take issues like this very seriously, especially when it involves miscommunication about contracts, cancellation terms, and the impact on your familys well-being. This is not the level of service we strive to provide, and we want to address these concerns directly.
  
  Please contact us at ************************************************ with more information so we can review your account and ensure that your concerns are properly addressed. We are committed to working toward a resolution and improving your experience. Thank you for your patience, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDiane W

  Date: 01/25/2024

  1 star
  They go door to door and take advantage of the elderly. The contract that was supposedly signed by my elderly mother does not even look like her signature. She believed the salesman was only going to charge her one time for one spraying. Instead she was charged multiple times. In order to cancel, they required a cancelation fee. Please beware! This is a company all should stay away from!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing this experience, and were deeply concerned by the situation youve described. We take allegations like this very seriously, especially when it involves elderly customers feeling misled. Its important to us that all agreements are clearly communicated and that our customers understand the terms of service.
  
  Please contact us at ************************************************ with the details so we can investigate this matter thoroughly. We want to ensure that your mothers account is reviewed and that any issues are resolved properly. We appreciate the opportunity to address this and prevent it from happening again.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMike A

  Date: 12/02/2023

  1 star
  Horrible experience in predatory practices. I agree with all the reviews here against this company. Do not sign up no matter what the sales people tell you. And the cancellation fee they try to from me is $200. I send them emails and proves that I'm moving and they still want that cancellation fee. So my lawyer it will take from here on. Just chased them off your property for trespassing.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your experience, and were sorry to hear about the challenges you've faced, especially with the cancellation process and the fee. We understand how frustrating this must be, particularly when youve provided proof of moving. We take feedback like this very seriously and want to ensure your concerns are addressed properly.
  
  Please reach out to us at ************************************************ so we can investigate your account and work toward resolving this issue. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDaniel G

  Date: 11/02/2023

  1 star
  I just quit my service for EcoShiel Pest Solutions - ****** North. They charge me $150 to quit my service. When I signed up for the sevice the person I talked to that came my front door did not tell me that there wa as fee associated with quitting the service. The guy that signed me up kept tell to push buttons on his phone to start the service. ****** learned. He told me that I could quit any time. When I did call to quit my service the guy kept on giving the run around about quitting the service. I had to tell him at lest 5 or 6 times that I wanted to qit the service.Beware of the buttons your pushing.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your experience, and were sorry to hear about the confusion surrounding your cancellation and the associated fee. We understand how frustrating it can be when the details provided during sign-up dont align with your expectations. Clear communication is essential, and we regret that this was not your experience.
  
  We would like to review your account and address the cancellation fee and the concerns you raised. Please reach out to us at ************************************************ so we can investigate further and work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMichael N

  Date: 10/30/2023

  1 star
  Same story as all the rest. I was signing up for a service the salesman said was $180/year and the contract actually said per quarter. Guess I didnt read that. After I heard Denver 7 news report I called them and the run around started. Cancelled and got the $150 stupid tax for trusting what people say. Dont be like me, dont get involved with them!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We understand your frustration regarding the confusion over the pricing and the challenges you faced when trying to cancel the service. Clear and accurate communication is essential, and we regret that this was not your experience. We also understand how frustrating the cancellation fee can be in these circumstances.
  
  We would like the opportunity to review your account and ensure your concerns are addressed. Please reach out to us at ************************************************ so we can investigate this matter further and work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromStephen B

  Date: 10/25/2023

  1 star
  DO NOT USE THIS COMPANY...COMPLETE SCAM. They first lock you in to a "discounted rate" which keeps recurring until you cancel only when you try to cancel they then tell you, you have to pay them an additional $150 to cancel your account and when you do they don't send you a confirmation email then you have to repeat the process and they tell you that you have to pay More money to cancel. Don't ever pay these guys they are absolute crooks!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We understand your frustration with the cancellation process and the unexpected fees, and we regret that the communication about your account wasnt clear. Its important to us that customers are fully informed about any charges, including the cancellation fee, and we apologize that this was not your experience.
  
  Wed like to review your account and work toward resolving the issues youve encountered. Please reach out to us at ************************************************ so we can investigate further and ensure this situation is properly addressed. Your feedback is valuable, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAmberleigh H

  Date: 10/23/2023

  1 star
  Horrible experience in predatory practices. A sales person called me (asked my renter for my number) while standing at my front door, and said that they had just serviced my neighbors homes and looked around the property several black widow webs, wasp nests, and ant hills. They said they could perform a treatment if I signed a contract RIGHT NOW and that I could cancel anytime. No mention while on the phone several times of a coupon being added or the cancellation fee. He RUSHED me thru the process so he could be deform the treatment right then and there. I did my follow-up visit and noticed several webs that were never removed and were definitely more than a few weeks old, a huge wasps nest that was never removed and a few huge active ants nests/mounds AFTER two visits. I called and they sent someone out to do a follow up treatment. I watched what he did, and it was so pathetic that I practically had to hold his hand while I asked him to remove the nests/webs and watch him spray inside and out. I paid for those first two services, and then chose to cancel my subscription because it was so pathetic and it nothing had changed or actually been done by this company for getting rid of pests. Now they are claiming I owe a cancellation fee and are trying to take me to collections (all bills were paid in full but they are trying to get me to pay a cancellation fee now).Ive left reviews on ****** and on ******** and Im now filing a claim with the Better Business Bureau.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi **********,

  Thank you for sharing your experience, and were truly sorry to hear about the issues you encountered with both the service and the cancellation process. We understand how frustrating it must be to feel rushed into a contract and then be disappointed by the service you received. Clear communication, transparency, and effective service are essential, and we regret that this was not your experience.
  
  Wed like to review your account and work toward resolving these issues, including the concerns about the cancellation fee. Please contact us at ************************************************ so we can investigate the matter further and ensure this is addressed appropriately. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSTEPHEN D

  Date: 10/18/2023

  1 star
  Had a very bad experience with this company. A door to door salesperson rang my door bell selling pest solutions. I was having an ant problem at the time that was the only reason for taking the time to listen to the salesperson. He described a solution to the problem that sounded good but was very pricey. Said they were doing a special and provided a discount that was acceptable for a two application program. An initial application and a follow up application to deal with any "eggs" that were in the ground and not taken care of by initial application. There was absolutely NO discussion that this would be a two year contract and I was provided nothing in writing at the time.After the initial application, I paid for the service call with my **** Credit Card. Sighed for the payment on his electronic note pad. They contacted me later for the second follow-up application and I agreed to it. After it was done I asked how was I going to pay for it. The technician said they would use my credit card information they had on file. News to me, never authorized them to retain my credit card information. Anyway, the bill was paid on the card. That's when I became concerned. When I indicated I wouldn't be doing any addition applications I was informed that I had a contract in place for quarterly application for two years. News to me again. I called the customer service line I said I didn't want further service and wanted to cancel the contract I didn't know I had. They told me I was have to pay a cancellation charge of $150. I unloaded on the customer service rep and told them that their sales complain was both predatory (I'm 75 yrs old) and deceptive. I received two email bills for the $150 cancellation charge and and written bill yesterday. I will pay the bill under protest to avoid a blemish on my spotless credit history. Don't due business with this company.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience, and we deeply regret the frustration and confusion you faced regarding the service and the contract. We take concerns about transparency very seriously, especially when it involves the retention of credit card information and undisclosed contract terms. It's also troubling to hear that the sales process felt predatory and deceptive, and we understand how frustrating this situation must be.
  
  We would like to investigate this matter further to ensure your concerns are fully addressed. Please contact us at ************************************************ so we can review your account and work toward a resolution. Your feedback is valuable to us, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPatricia W

  Date: 10/15/2023

  1 star
  Awful and terrible company. They have ignored my requests to cease any and all further communications from them. I have asked them numerous times and they simply do not take my request into consideration. Would not recommend doing business with them as they are unprofessional.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for sharing your experience. We sincerely apologize for the frustration caused by the unwanted communications and for not respecting your repeated requests. This is certainly not the level of professionalism we aim to maintain.
  
  We would like to address this matter immediately and ensure that all communications from us are stopped. Please reach out to us at ************************************************ with your details so we can resolve this issue as quickly as possible. Your feedback is important, and we appreciate the opportunity to correct this.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSandra B

  Date: 10/10/2023

  1 star
  This is totally a scam and it looks like they're operating around the country. I agree with everything said in the previous reviews. Highly aggressive but convincing salesman and I fell for it. I can't believe I fell for it! I just canceled and paid the $150 charge, which is ridiculous, but I want to be rid of this company. Don't sign up for the service with them!

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Sandra,

  Thank you for sharing your experience. We’re sorry to hear that the sales process and cancellation left you feeling this way, and we understand your frustration. At Ecoshield, we strive for transparency and ethical practices, and we regret that your experience did not reflect these values.
  
  We’d like to look into your account and ensure everything has been properly handled following your cancellation. If there are any remaining concerns or unresolved issues, please feel free to reach out to us at [email protected].
  
  Your feedback is important to us, and we appreciate the opportunity to address your concerns.
  
  Sincerely,  
  Customer Feedback Team