Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to share my experience so others dont go through the same frustration. EcoShield Pest Control uses high-pressure sales tactics, makes misleading claims, lies, solicits, and then traps customers in contracts that are (literally) impossible to cancel.They pressure you to sign up on the spot (they deliberately took advantage of my disabled husband). The satisfaction guarantee they advertise is not real. When I tried to cancel (over the phone) due to not being satisfied, they argued with me for 30 minutes, transferred me around several times, put me on long holds, and ultimately told me I would be penalized $250 for canceling. The representative would not provide their name, nor their supervisors name, and refused to let me speak with a manager. After I hung up the call, I already had an invoice in my email for a $250 cancellation feeeven though I was (and still am) COMPLETELY unsatisfied with their services.Instead of honoring their so-called guarantee, they fall back on hidden fine print. This is NOT how an honest business operates. If you are considering using EcoShield Pest Control, DONT! Companies that rely on lies, threats, and hidden fees to keep customers are not trustworthy. They should be ashamed of themselves. Im embarrassed to even know of this company.

  Business Response

  Date: 08/25/2025

  Dear ******,
  Thank you for taking the time to share your concerns. We value all customer feedback and take every complaint seriously.
  At EcoShield, we maintain strict standards to ensure our sales representatives and technicians conduct themselves professionally and respectfully at all times. We do not engage in high-pressure sales tactics or misleading practices. Our goal is to provide transparent communication and effective pest control services backed by a 100% satisfaction guarantee.
  To ensure clarity and consent, our enrollment process includes multiple verification steps:
  Verbal Agreement: Our representatives clearly explain the terms of service during the initial conversation.
  
  
  Written Confirmation: A copy of the signed agreement is sent to customers on the same day, along with a ***** cancellation window.
  
  
  Welcome Text: Customers receive a message summarizing the service plan and cancellation policy, including details about the Early Termination Fee, which requires confirmation.
  
  
  Our records show these procedures were followed, and confirmation was received from you acknowledging the terms.
  Regarding your request for a refund, please note that services were provided and products applied in accordance with the agreement, making the charges valid. Additionally, our 100% service guarantee offers free follow-up services should pest issues persist, but no such request was received.
  As a goodwill gesture, we have decided to waive the Early Termination Fee and have closed your account with no outstanding balance.
  We appreciate your feedback and remain committed to providing quality service and transparent business practices.
  If you have any further questions, please feel free to contact us directly.
  Sincerely,
  
  

• Initial Complaint

  Date:08/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT DO BUSINESS WITH THIS COMPANY!! The salesperson assured us we could cancel anytime without penalty. This is not the case!

  Business Response

  Date: 08/11/2025

  Hi *******, 
  Thank you for sharing your concerns with us, and we sincerely apologize for any inconvenience caused. 
  We strive to provide clear and transparent communication with our customers, as we understand how important transparency is to building a strong and trusting relationship. To ensure clarity, our sign-up process includes a three-step verification: 
  A representative verbally explains the service plan details. 
  A copy of the signed agreement is sent on the same day, along with a 3-day right-to-cancel window for your review. 
  A welcome text  is sent, summarizing the key points of your agreement including the service type, ****************** and cancellation policy. This message also clearly states that if you cancel after the 3-day window or before the end of the contract, an early termination fee will apply. 
  These steps are designed to ensure all terms are clearly communicated and understood. 
  Upon review, I see that you replied to the welcome text agreeing to the terms and conditions. I also confirmed that your account was closed as of August 8, 2025, which is why an early termination fee was applied. 
  We take your concerns seriously. If you can provide any proof or documentation indicating that our team member informed you that you could cancel at any time without incurring an early termination fee, we would be happy to review this further and take appropriate next steps. 
  Thank you for your understanding. 
  Best regards, 

  Customer Answer

  Date: 08/21/2025

  My apologies in my delay in responding. I must have overlooked the notification of business response. 
  Here are my issues:
  1. Salesperson stating you can cancel at anytime with no financial repercussions.
  2. No email of contract. This was only done through text, was sent to me while standing in front of the salesperson who is still saying #1.
  3. No ability to get into the contract to review after initial signing (in front of the salesperson who continues to say #1).
  4. Deceptive practices. 
  
  Thank you for letting me state this. 
  ******* ********
  

  
  

• Initial Complaint

  Date:08/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July, 2025, a Pest Person came to the house. He stated that a neighbor had cancelled their service that day and he had extra product if we wanted help getting rid of pests around our home. He checked the outside, even in the backyard and found several wasp nests, spiders, and ants. While the spiders and ants are of no interest, my son had just been bitten by wasps a week or so earlier. We really wanted the wasp and their nests gone. He stated that he would spray for the adults, remove the nests and spray something else to get rid of their smell so wasps did not return. He left stating he was going to get his products after I gave him $150. When the doorbell rang, a different person (******* ********) was there to "service" the yard. What he did NOT do was take care of the wasps - still flying around and the nests were still there. Honestly do not know what he did do.We called the next day and was told someone would be out to complete the job as promised. Nobody showed, called again in about a week, couldn't get anyone to answer the phone. Finally reached them at the beginning of August in which I requested a refund, however, I was told they do not do refunds and were "educating" me on how their services work. It was brought to my attention that we had signed an annual contract and in order to cancel our service, we had to pay a $200 cancellation fee. This entire transaction was based on lies: saying he would take care of the wasps, a different guy coming, nothing being done when called the next day, etc. They were deceitful in their presentation, promising things that were never delivered. Attitude with the gentleman on the phone trying to "educate" me and insisting there was absolutely NO refunds nor the ability to cancel without fees. I thought he was getting a supervisor to visit with but he just hung up on me instead.

  Business Response

  Date: 08/07/2025

  Dear ********,

  Thank you for sharing your experience. Were sorry for the frustration and miscommunication surrounding your initial service, especially regarding the wasp issue and the follow-up expectations. We appreciate the opportunity to clarify our process and address your concerns.

  Our services are structured around a recurring treatment plan designed to break the pest egg cycle. The first two services, known as ******************* are scheduled 3045 days apart. The initial visit is intended to flush out adult pests from nesting and breeding areas, while the second targets newly hatched or persistent pests. Following these, ongoing services help maintain a protective barrier around the home. While wasps are included in our coverage, complete resolution can sometimes require multiple visits, and we encourage customers to contact us between services if they continue to see elevated pest activity. We offer free touch-*** as part of the plan.

  We regret that your experience didnt reflect this process and that you had difficulty reaching our team. Although our agreement includes a cancellation fee due to the upfront discounts provided, were waiving that fee in this case as an act of goodwill. However, the initial service charge remains valid, as the first treatment was completed.

  We hope this resolution shows our commitment to doing right by our customers, and wed welcome the chance to regain your trust should you need pest control services in the future.

  Regards,

   

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached in my yard when I was outside by a salesman who spent a significant amount of time walking around my house pulling down spider webs and explaining their eco-serrvice. I was explained the annual plan and I did not provide a credit card at time of initial service. I signed an agreement but it was not explained that there would be a $250 termination fee if you cancel before 5 month. I was told there is a significant discount initially, and that they would come back any time there needed to be respray between services. I cancelled after 3 months due to the significant amount of spider webs, wasps nests (both more than the treatment began) and it felt like a waste of money. I was called a half dozen times saying they needed to talk to me in person. When I finally got on the phone, they put me on a 3 min hold while reviewing then asked multiple questions to try to keep me as a customer. I continued to say that I was simply unhappy and wanted to cancel. Then I was told there would be the $250 termination fee per my signed contract, which the sent to me 6 times. I feel this is an exorbitant amount to simply end a service that you are unhappy with.

  Business Response

  Date: 08/06/2025

  Dear *****,

  Thank you for taking the time to share your experience. We're sorry to hear that the service didnt meet your expectations, especially with the concerns about spider webs and wasp nests. While your initial feedback on June 17 described the visit as amazing, we understand your satisfaction changed over time, and we genuinely regret that the results werent what you hoped for.
  
  We want to help clarify both the service and the billing structure. Our pest control program begins with two initial ******************* performed about 3045 days apart. The first service is designed to flush out adult pests from nesting and breeding sites, while the second targets newly hatched and persistent pests. These two services work together to interrupt the reproductive cycle of pests, and subsequent quarterly services maintain a protective barrier around your home. If pest activity increases between those visits, we offer free follow-up treatments as part of our guarantee. We understand you declined that offer, but it is always available under our ongoing service commitment.

  As for the $250 early termination fee, this is clearly outlined in the signed service agreement. It states:
  "While you may cancel this agreement at any time... if you cancel after three business days from signing this agreement, but before the end of the subscription period, you will be required to pay an early termination fee of $250." This fee is not a penalty, but rather a recapture of the significant discount applied to your first service, which was provided at a reduced rate in exchange for your commitment to a full subscription term. You signed up on May 31, 2025, received two services, and requested cancellation in early August, before the end of the subscription period.

  We know this may not be the outcome you were hoping for, but we genuinely appreciate the opportunity we had to serve your home. Your feedback has been shared with our service team to help us continue improving. We truly appreciate the opportunity to have served your home, and if you ever decide to give us another chance in the future, wed love to provide the level of care and effectiveness you deserve. In the meantime, please dont hesitate to reach out to us directly at ************************************************ if you have any questions or would like further support.

  Regards,

  Customer Answer

  Date: 08/06/2025

   
  Complaint: 23706023
  
  I am rejecting this response because: 

  The discount presented to me was not $150 (vs $180 which is the subsequent service charges); although the contract states $400; this contract was on a cell phone and not easy to review. I didn't read this closely as the technician assured me the price would only be $150; the subsequent services would be $179 and there was no mention of a $250 cancellation fee. I feel this fee is a penalty and the business plan is flawed or there should be a clear presentation of the contract before requiring a customer to sign it. I understand it is my responsibility to read what I sign, I also feel it is a business's responsibility to allow someone to cancel a service if they are no longer interested in receiving it for any reason. The spraying done initially was no different than the next spraying so why is it so much more expensive? I have a small ranch 1/2 duplex and the time and product to service it is minimal.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The person who came to the door would not go away even after I said there is a sign posted no solicitation. He said he wasnt selling anything just giving information. Followed by a long presentation and lies. Like your neighbor ***** is a client. LIE I found out later. We signed up, I know stupid! They came out and did the 1st treatment. The next day we had 3 new ant colonies and most likely over ***** ants on our sidewalk as well as several wasps on our deck. I sent pictures of these issues and a complaint. Didnt hear back from them. A few days later a customer service person called wanting to know how the treatment worked. I explained that it hadnt and that I had sent a complaint and pictures. He said he would check it out and call me back. 3 or 4 days later I called and again registered a complaint. They sent someone out for another treatment. We had 3 new ant hills and a continued presence of wasps. I then called to cancel my account. I then received a bill for $150 for early cancellation, which we were not made away of when we signed up. On the phone again, I again complained over and over again. They finally greatly reduced our final 3 treatments so that it was almost less than $150. Do not do business with this company. Theres a reason Ecoshield is not a member of BBB.

  Business Response

  Date: 08/06/2025

  Hi *****,
  Thank you for sharing your experience with us. We understand how frustrating this situation must feel, and we appreciate the opportunity to assist. Our goal is to provide every customer with a pest-free home and a service experience built on transparency and trust. Please know that your account is covered by our 100% service guarantee, which means youre eligible for complimentary follow-up treatments if pests persist or if you're not fully satisfied.
  Regarding the early termination fee, our records show that the standard three-step onboarding process was completed, including verbal explanation, written agreement, and a welcome text outlining the cancellation terms. We also confirmed that you responded 1 to the welcome text, indicating agreement. Additionally, we see that you accepted a price adjustment, reducing your recurring service from $172 to $132, and received an $86 discount on your Egg Cycle visit, bringing that charge down to $46. Were glad this resolution was satisfactory, and were here if you have any further questions or concerns.
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Type: Problem with a Service Desired Resolution: Refund and/or cancellation of unjustified fee I am filing a complaint against EcoShield Pest Solutions Denver, LLC regarding a cancellation fee they are attempting to charge me after failing to fulfill their 100% satisfaction guarantee.Spiders and spider eggs were visibly present in my home within days initial treatment. I submitted a written request for re-service as outlined in their guarantee and received no response. I followed up multiple times in writing and clearly stated I wanted to cancel due to the service failure.Instead of honoring their guarantee and acknowledging my cancellation, they sent repeated requests for a phone call (which I declined in favor of written documentation) and ultimately issued a cancellation invoice. They have not responded to any of my emails disputing the charge. Most recently, they sent a payment notice while continuing to ignore all of my documented concerns.I am requesting that this invoice be voided and confirmation sent that:**** account has been ***************** further services or charges will occur,**** cancellation fee will be applied.If this is not resolved promptly, I will consider additional steps. This behavior is unacceptable and unfair under Colorado consumer protections.

  Business Response

  Date: 07/29/2025

  Hi Caylee,
  Thank you for reaching out, and we sincerely apologize for any inconvenience this situation may have caused. We understand your concerns and appreciate the opportunity to clarify.
  After reviewing your account, I can confirm that the service performed on June 20, 2025, was your initial treatment. Its not uncommon to observe increased pest activity following this first visit. This is because the initial treatment targets pests in their hiding spots, which can temporarily disrupt their environment and increase visibility.
  To address this, we schedule an ***************** 3045 days after the initial treatment. This follow-up targets newly hatched pests and marks the beginning of your 100% service guarantee. In your case, the ***************** was scheduled for July 22, 2025. However, since your account was canceled on July 8, 2025, per your request, this service was not completed.
  Additionally, I reviewed our records and found no prior complaints or reports of ongoing issues following your initial service. Without this feedback, we were unaware of any concerns.
  Regarding the early termination fee, it remains valid. Our sign-up process includes a three-step verification to ensure transparency:
  A representative verbally explains the service plan details.
  A copy of the signed agreement is sent the same day, along with a 3-day right-to-cancel window for your review.
  A welcome text is also sent on the same day, highlighting key points of your agreement, including the service type, *****************, and cancellation policy. This message clearly states that cancellations made after the 3-day window are subject to an early termination fee.
  We understand this may not be the outcome you were hoping for, but we hope this explanation provides clarity. If you have any further questions or would like to discuss this in more detail, please dont hesitate to reach out.
  Warm regards,
  

  Customer Answer

  Date: 08/12/2025

  BBB Rebuttal to EcoShield Response
  I appreciate EcoShield's response, but it is factually incomplete and does not address the central issues in my complaint.
  1. Service Failure Within the Guarantee Period
  My cancellation request was not based on "increased pest activity" from the treatment, but on the presence of visible spiders and eggs inside my home within 9 days of the June 20, 2025, service.
  I submitted a written request for re-treatment under your advertised 100% satisfaction guarantee well before July 8, 2025. This was ignored. Their records may not show this because they did not respond to my emails a point I've raised repeatedly.
  2. The ***************** Argument Is Irrelevant
  The guarantee you advertise is not conditional on customers completing multiple visits before service quality is evaluated.
  Customers who experience pest activity immediately after service are entitled to a prompt re-treatment; they should not be told to wait over a month for relief.
  3. Failure to Respond to My Written Communications
  I have email documentation showing multiple attempts to resolve this issue in writing before and after July 8, all of which have gone unanswered.
  Instead, I received repeated automated payment demands and collection threats without any acknowledgment of my dispute.
  4. The Early Termination Fee Is Unenforceable in This Case
  A cancellation fee cannot be justified when the company breaches its own service guarantee and fails to address service issues in a timely manner.
  I canceled only after being ignored regarding the unresolved pest activity.
  Requested Resolution:
  I am asking the BBB to assist in having this cancellation fee waived and my account closed with a zero balance. The fee is not valid due to EcoShield's failure to fulfill the guarantee and their non-responsiveness to my documented concerns.
  I've attached all copies of my emails, photos of the pest activity after service, and the timeline of events to support this rebuttal.
  

  
  

  Customer Answer

  Date: 08/21/2025

  Thank you for your update and for reopening my complaint. I appreciate the Better Business Bureaus review process.

  I want to emphasize that EcoShield has not responded to any of my direct emails regarding this matter. Their BBB response does not address the fact that I submitted multiple written requests for re-treatment and cancellation under their 100% satisfaction guarantee, which went unanswered. Instead, they issued a cancellation invoice and completely ignored my dispute.

  For this reason, I respectfully request that my complaint remain open until EcoShield directly addresses these points:

  1. Their failure to fulfill their own service guarantee after visible spiders and eggs.
  2. Their failure to respond to multiple written communications prior to issuing a cancellation invoice.
  3. Why they continue to pursue a cancellation fee despite the above service failures.

  Thank you for your time and for ensuring my concerns are fully reviewed.

  
  

• Initial Complaint

  Date:07/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disregarded obvious no solicitation sign and knocked on door multiple times. Don't train your sales **** to disregard signs and bang on the door. I'll be calling the police next time. I have door cam footage.

  Business Response

  Date: 08/04/2025

  Thank you for bringing this to our attention, ****. We understand your frustration and sincerely regret the inconvenience caused by this interaction. Our team is expected to uphold the highest standards of professionalism and to respect all posted signage, including No Soliciting notices. We take your feedback seriously and will review this matter internally to ensure it is addressed appropriately.
  
  To help us prevent any future visits, weve added your address to our Do Not Contact list. If you have any additional details or concerns, please dont hesitate to reach out. We appreciate the opportunity to assist you and thank you for your patience as we work to improve.

  Best

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses door to door solicitation; where a salesperson promises pest control services with a guaranteed customer satisfaction and a promise of cancellation at anytime should satisfactory service not be achieved. I live in an HOA no soliciting covenant. I have now paid two service charges of $199 and had two **********s out for initial pest control treatments. Both techs damaged property during these services as they sprayed pesticides on my barbecue grill and my patio furniture. I had to have a third ********** out as I still had pest activity 2 days later. That more senior ********** told me the patio furniture could not be touched as it could cause pesticide poisoning if it came into contact with skin. He told me it could not be washed off as it was water resistant for 8 months to be effective in the elements and that if we did touch any of the furniture to wash our hands immediately and to ensure we avoided contact with eyes and face. I told *** the grill had also been sprayed he said absolutely do not use it. I contacted the company immediately and their solution was to send a manager to wash the property. I told them what the ********** had told me and they said the manager told them it was solved. I have requested to cancel services as I am dissatisfied and have lost thousands of dollars in property and still have pests so the service is not working as promised. They refuse to cancel without a high fee and only want to offer a small credit and a continued shorter contract. They refuse to allow me to talk to a supervisor stating I am talking with the supervisor and they will not provide a refund for the fraudulent services promised, a reimbursement for the property damaged/lost, or a cancellation of the contract at no cost. This is a scam, fraud and false promise/advertising.

  Business Response

  Date: 07/28/2025

  Dear ********,
  Thank you for taking the time to share your concerns. Im truly sorry to hear about your experience and understand how frustrating and upsetting this situation has been for you.
  At **************************, we are committed to delivering safe, effective pest control services while prioritizing the well-being of your family and the protection of your property. Id like to walk you through each of the issues you raised and the steps weve taken to address them.
  First, regarding the damage to your grill and patio furniture, we take all reports of property damage very seriously. On June 13, 2025, we sent both a technician and a supervisor to your property to inspect and clean the affected areas. These team members are trained in the safe handling of pesticide treatments and were instructed to ensure the areas were properly addressed.
  Safety is our top priority, and any miscommunication or inconsistency in guidance is unacceptable. I sincerely apologize for any distress this has caused and want to assure you that we are addressing this matter internally.
  As for the continued pest activity, while our treatments are designed to be effective, some pests may remain active shortly after the initial service due to their life cycles and nesting patterns. This is why our service includes a follow-up egg cycle treatment 30 to 45 days after the first visitto fully disrupt the cycle. I understand your disappointment in still seeing activity and the need for additional visits.
  Please know that your account is covered by our 100% Service Guarantee. This means you are entitled to complimentary re-service between regular visits if issues persist. We are committed to ensuring you see the results you expect.
  Regarding the early termination fee, we strive to be transparent with all our customers. Upon sign-up, you received a verbal explanation of the service and contract terms, an emailed service agreement with a 3-day cancellation window, and a welcome text summarizing key element of the planincluding the type of service (quarterly), the early termination policy, and the timing of the egg cycle visit. Our records show that you confirmed agreement to these terms by replying 1 to the welcome text.
  In response to your concerns, our team has offered to shorten your contract to 12 months, reduce your per-service rate to $130. These solutions were offered in good faith, with the goal of continuing to support you while addressing your concerns.
  Lastly, Ive reached out to our internal team for further assessment and will follow up with you as soon as I receive their feedback. Please know that your feedback is not being taken lightly, and we appreciate the opportunity to make things right.
  Thank you again for bringing this to our attention.
  Sincerely,
  

  Customer Answer

  Date: 08/02/2025

   
  Complaint: 23644027
  
  I am rejecting this response because: I will not continue to pay a company who has cost me thousands in damages and put my family at risk! Your inexperienced staff caused damaged to my property that should be replaced, as your own technician reported to me that cleaning it would not solve the issue. Your solution does not make me feel safe or resolve the broken trust in your company, your product, or your false promises. I should be given a full refund for the lies, fraud and incompetence. Ive had thousands in damages and paid hundreds for services that didnt work and only caused me more trouble, risk and broken property. I do not want you to EVER come out to my property again and I will not continue paying when Ive already lost so much! This is not an acceptable solution by any means! Your company is at fault as it has broken any contractual agreement by violating any and all promises of integrity and guaranteed services. Safety risks to my kids, damaged property, customer complete dissatisfaction AND no customer service whatsoever. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman approached my door and after I refused service numberous times, they offered the first round would be on them as a trail run to try it. I gave them my card which was a mistake. The following day I cancelled. The salesman did not cancel the appointment tho. I was then charged $193.10. I fought with this company getting hung up on 1 time even. Trying to get a refund. I reported this to the police and even reported the charge as fraudulent to my credit company. This company has no respect and is a scam. The treatment they did was for pest and it did absolutely nothing. Total scam. All I have for proof i canceled the following day is screenshot of my chat.

  Business Response

  Date: 07/24/2025

  
  Hi *****,
  
  Thank you for bringing your concern to our attention. We truly appreciate the opportunity to assist and clarify.
  
  At our company, we strive to maintain transparent and consistent communication with our customers, as we believe it is the foundation of trust and a strong working relationship. During the sign-up process, we follow a three-step verification procedure to ensure full transparency:
  
  1. A verbal explanation of the service and associated charges.
  2. A copy of the service agreement sent on the same day for your review, which includes a 3-day right-to-cancel period should any part of the agreement not have been clearly discussed.
  3. A welcome text message outlining three key points: the type of service agreement, the **************** scheduled 3045 days after the initial treatment, and the cancellation process.
  
  Regarding your concern about the initial service, its not uncommon to observe increased pest activity shortly after treatment. This is due to the disruption of pest hiding spots, which is why the **************** is essentialit targets the pest life cycle and typically results in a noticeable reduction in activity.
  
  As for your request for a refund and your claim that the sales representative assured you she would cover the cost of the first service, I have submitted a request to our refund team for internal review. Ive also attached the proof you provided to support your claim. Once I receive an update from them, I will reach out to you immediately.
  
  Thank you again for your patience and understanding. Please feel free to contact me if you have any further questions or need additional assistance.
  
  Warm regards,  

  Customer Answer

  Date: 08/06/2025

  Hello, my case with ecoshield has not been resolved. My credit card company stood up for me after I filed for dispute on the charge. They agreed I had cancelled the suppose to be free application before they did it. So my credit card company gave me credit. However, I have not heard back from the s*** scam company that is ecoshield and the horrible rep ***** They have not refunded my card or given the money to my credit company. They deserve to be fined. I reported the incident to the police as well. Not much they can do tho. I just hope justice comes to them. 

   

  But no this has not been resolved. My credit card company deserves their money back.

  Business Response

  Date: 08/14/2025

  Hi *****,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration this situation has caused.
  
  Upon reviewing your account, we confirm that your refund request was approved and processed on July 25, 2025, with the amount credited back to your card. Additionally, as a goodwill gesture, we credited the initial service fee and waived the early termination fee. Your account is now closed with no outstanding balance.
  
  We regret that you feel the issue has not been resolved to your satisfaction. Please know that we take all customer concerns seriously and strive to address them promptly and fairly. We apologize if you did not receive timely communication from our team following your complaint.
  
  If there has been any issue with the refund reflecting on your credit card or with your credit card company, please contact us directly so we can assist in resolving it.
  
  We appreciate your feedback and invite you to complete a brief survey regarding your experience with our Incident Resolution Team. Your input helps us improve.
  
  [Survey Link]
  **************************************
  
  Thank you for your understanding.
  
  Best regards,

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June of last year I signed up for quarterly pest control from Ecoshield. I was unaware that I had signed a 2 year agreement. Thinking my contract period was over after a year of service, I signed up with a less expensive pest control service company. When I went to cancel Ecoshield, they gave me the runaround and told me I had to call them. Spent 30 minutes with someone on the phone trying to sell me other options and said that I couldnt cancel but offered me 18 months and a discount. Apparently on the last page of the agreement (not a signature page) they list that the initial agreement term is 24 months. I feel that I was misled by the sales associate when I signed up I had no idea I was signing up for 2 years. The schedule on the 1st page only shows service for 1 year. This is not the way to run a business and get new customers. I will post as much negative comments I can about Ecoshield and I can see that theres a pending class-action lawsuit for misleading customers into these shady agreements.

  Business Response

  Date: 07/16/2025

  Dear *****,
  
  Thank you for sharing your concerns. Its never our intention to make any customer feel misled or unheard, and we regret that your interaction with our team left you feeling this way.
  
  As an act of goodwill and in the spirit of making things right, Ive gone ahead and canceled your account without any further obligation. While our agreement terms are outlined in the contract, we recognize that expectations and communication at the point of sale can greatly impact your overall experience. Your feedback about the sales process and cancellation experience is being shared internally so we can better serve our customers moving forward.
  
  We hope this resolution demonstrates that we care about doing right by our customers, and we appreciate you giving us the opportunity to address this directly.
   
  Thank you,