Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting cancellation of my pest control contract with EcoShield Pest Solutions. Despite multiple attempts, they are demanding a cancellation fee that was not clearly disclosed at the time of signing. Their contract refers to an Annual Commitment Discount but does not clearly authorize this fee. I believe this is deceptive and potentially a violation of consumer protection laws. Im seeking cancellation without penalty and written confirmation that no charges will be assessed.

  Business Response

  Date: 06/30/2025

  Hi Shafi,

  Thank you for reaching out through the BBB and sharing your concerns.
  
  We have reviewed your account and can confirm that it was officially closed on June 27, 2025. As an act of good faith, we waived the early termination fee typically associated with your agreements Annual Commitment Discount. No further charges will be assessed, and your balance is resolved in full.
  
  
  

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE CANCELLATION FEES - DO NOT CONTRACT WITH THIS COMPANY - IF YOU DO, MAKE SURE YOU READ THE FINE PRINT OF THE AGREEMENT - DO NOT JUST LISTEN TO WHAT THE SALESMAN HAS TO SAY The day after I had major oral surgery, a representative of Eco Shield came to my door and told me all these horror stories about the poisonous insects around my house that could harm my children. Of course, being in recovery and taking heavy pain medication, I was more open than I usually would be to buying this young man's services. HOWEVER, he failed to inform me that there was a $250 cancellation fee if I decided I did not want the services before the 2 year contract was up. After recovering fully from my surgery, I decided it was a mistake to contract with them (I just didn't have the budget for it) and when I called today I was informed of the $250 cancellation fee. There seems to be no way out of paying it, so of course I paid it, but am not happy about having to wait until I decided to cancel to learn about the fee.

  Business Response

  Date: 06/23/2025

  Dear Metro Atlanta BBB,

  This person has a Colorado state address. Please transfer this complaint to the correct business location. Thank you

  Business Response

  Date: 07/07/2025

  Hi *******,

  Thank you for bringing this to our attention. We understand how frustrating this experience must have felt, especially during a time of recovery. We want to clarify that our sign-up process includes multiple safeguards to ensure transparency and informed consent. Our records confirm that the customer completed the full three-step enrollment process: they reviewed the agreement in person with a representative, received and signed an electronic copy of the agreement, and replied 1 via text message to verify their understanding and consent. The agreement also included a clear disclosure of the early termination fee, and the customer acknowledged this at the time of signing.
  Additionally, the customer was provided with a copy of the agreement and had the standard three-day right to cancel, as required by law. We understand that circumstances can change, and while we regret that the service was ultimately not a fit, the cancellation fee was applied in accordance with the signed agreement. We appreciate the opportunity to clarify.

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company tricked me into using them for pest control services in a risk-free manner. I used them for several months, but when I sold my house I decided to cancel my services. This is where the trouble began. They were saying that I was in a contact agreement and requested $200 for a cancellation fee to pay back discounts I received on my services. I never agreed to any contract. When I requested to see a signed contract, they refused. They are now saying that they are sending me to collections.

  Business Response

  Date: 06/24/2025

  Hi ******,
  Thank you for sharing your feedback and allowing us the opportunity to respond.
  We understand your concerns and sincerely regret any frustration this experience may have caused. At EcoShield, we aim to provide full transparency throughout the sign-up process. To ensure this, we follow a three-step verification procedure:
  Verbal Explanation Our representatives discuss the service agreement in detail during enrollment.
  Document Delivery On the same day the agreement is signed, a copy is sent to the customer for review, including a three-day right-to-cancel period.
  Welcome Text Message We send a confirmation text summarizing the key points of the service plan, including the contract type, the follow-up egg-cycle service, and details regarding the Annual Commitment Discount Program (****), which notes that early cancellation may result in a charge to recoup discounts applied to the initial service.
  These steps are in place to ensure clarity and transparency regarding the terms of service.
  After reviewing your account, we found that a balance was assessed under the **** due to cancellation before the end of the agreement. However, as a gesture of goodwill, weve waived this remaining balance. Your account is now closed with no amount due, and no further action will be taken.
  We respect your decision to discontinue service and wish you the very best moving forward. Should your pest control needs change in the future, we would be happy to assist again.
  Sincerely,

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Representatives of the company were knocking on doors in our neighborhood, ignoring no soliciting signs. The City of ******** prohibits solicitations when there are "no soliciting" signs at the residence. This occurred at multiple homes in my neighborhood.

  Business Response

  Date: 06/13/2025

  Thank you for your message regarding recent concerns in your neighborhood.
  We understand your frustration with uninvited visits and take all community feedback seriously. While door-to-door outreach is a lawful part of our marketing strategy, we respect the preferences of residents who do not wish to be contacted. Accordingly, we have added your address at ***********************************, to our internal Do Not Contact list to help prevent future visits.
  We appreciate you bringing this to our attention and are committed to being responsive and cooperative with all community standards. If you have any additional concerns, we welcome the opportunity to discuss

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a no soliciting neighborhood and I have a sign on my front also. They have knocked loudly and then ring the doorbell multiple times 3 times in the last 3 days. I found the person that had spoken to my wife and told him about the neighborhood sign and my sign. He gave me a bs excuse. My wife walked our dog an hour later and he was still knocking on doors. He was lucky I didn't punch his lights out.

  Business Response

  Date: 06/13/2025

  Thank you for bringing this to our attention. We understand your concerns regarding door-to-door visits, particularly in areas where solicitation is discouraged or unwelcome.
  EcoShield Pest Solutions takes privacy and local preferences seriously. We have now added your address at ************************************************************ to our internal do-not-contact list to prevent further outreach attempts by our team. While we strive to ensure our representatives operate within company guidelines and applicable local standards, we appreciate being informed when expectations differ.
  If you experience any future contact or have additional concerns, please do not hesitate to let us know. We are committed to addressing such matters promptly and professionally.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 31st. ecoshield did an exclusion service which included replacing the black strip at the bottom of my garage door. after they completed the service, the garage door now allows water in when closed and they screwed metal straps into the door which are already coming loose. I paid 650$ for this service. I have sent 2 text messages, 2 emails, and 7 phone calls with no response to date.

  Business Response

  Date: 06/03/2025

  Dear Mr. ********************** you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced regarding the exclusion service completed on March 31st.
  
  While we are unable to confirm the specific communications referenced, we take your concerns seriously. In response to your request, we have processed a refund in the amount of $650. This refund was issued on May 30, 2025. Please allow 5 to 10 business days for the funds to reflect on your financial institutions records, depending on your banks processing timelines.
  
  We appreciate your patience and the opportunity to address this issue. Should you have any further concerns or questions, please dont hesitate to contact our team directly.

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesmen clearly ignore our no soliciting sign. Second time they came by it was 8:30pm and they woke up my sleeping baby. Please do not come by again.

  Business Response

  Date: 05/14/2025

  Dear *******,

  Thank you for bringing this matter to our attention. We understand how important it is to respect the peace and privacy of your home, especially during evening hours.
  While our outreach efforts are intended to inform local residents about our services, we recognize the impact that uninvited visits may have. We have added your address to our internal Do Not Contact list to prevent any future visits from our team.
  We appreciate your feedback and the opportunity to improve our practices.

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, I paid EcoShield Pest Solutions approximately $3,900, with an additional $300 annual renewal, for exclusion treatment to prevent pigeons from nesting under my solar panels. The services included sealing roof openings, applying bird spikes, and pigeon caulking, with a 12-month guarantee as outlined in our service agreement.The agreement clearly states that if any part of the exclusion treatment fails due to defective workmanship, EcoShield will inspect the issue and, if necessary, repair or replace the failed components at no cost to the customer.However, over the past several weeks, I have made multiple attempts to contact the company to address serious concerns with the service:The bird spikes installed are of poor quality, are falling off, and have even ripped shingles off our roof. **************** agents claim to be unaware that the company handles bird or wildlife-related services. I have repeatedly requested to speak with a manager at the ********* office, but have only been told that someone would get back to me which has never happened.EcoShield previously came out in response to similar concerns, but they failed to resolve the problem. Independent roofing professionals have since inspected the damage and warned that the adhesive used may further ruin the roof, and that removing the spikes could cause additional shingle loss.This service has been a complete failure and has caused damage to my property. I am seeking the following resolution:A full refund of $4,200 for the failed and damaging ************ and professional removal of all bird spikes from the roof without further ************* of roof shingles already torn off due to the installation.Immediate contact from a manager at the ********* location to resolve this matter directly.If this issue is not resolved promptly, I am prepared to pursue further legal action, including filing in small claims court.

  Business Response

  Date: 04/28/2025

  Hi there, 
  
  Thank you for reaching out with this information. I want to sincerely apologize for any failed installments for your exclusion service. I have sent this complaint to upper management and will have someone reach out to you immediately. Please let me know if there is anything I can do for you in the meantime. 
  

  Best,

  Customer Answer

  Date: 05/03/2025

   
  Complaint: 23241584
  
  I am rejecting this response because it has been over a week since the business response and we have not receiving a single phone call or message from the company. 
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 05/13/2025

  Hi *****,
  
  Thank you for reaching out again. I reviewed your account and I am seeing notes from May 6th stating management has been in contact with you about the exclusion work and there was an appointment on 5/9. How did the appointment go? If there are more changes that need to happen, please let me know so I can get you back on the schedule. 
  
  Best, 

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a total scam--Buyer Beware! Paid for ONE year of service and company continued to bill me and send "technicians" after the one year period. Refused to admit that service was cancelled after a year, spent HOURS on the phone with multiple **** trying to clear this up and got nowhere. Now trying to get a $150 cancellation fee when all I wanted is written confirmation that one year contract is complete and I not longer have to deal with them. Most correspondence is AI generated and unintelligible, they never respond to texts, and call center is NO HELP. You'd be better off with a handyman and a trip to ********** for bug spray--total rip off

  Business Response

  Date: 04/11/2025

  Hi ******,
  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. We understand your concerns regarding the service agreement, and wed like to take the opportunity to clarify the details for you.
  You are currently under a 12-month contract, which includes quarterly services. This contract requires a total of five billable services to be completed. Heres the schedule for your services:
  1st service: 6/20/24
  2nd service (Eggcycle): 7/31/24 (typically ***** days after the initial service)
  3rd service: 10/22/24
  4th service: 1/27/25
  Final service: 4/15/25 (canceled)
  You have the option to cancel the service at any time. However, if you decide to cancel before completing all five services, you would be responsible for paying the $150 annual commitment discount that was applied to your initial service.
  As our customer, we are committed to providing the best possible service to ensure your home remains pest-free. Additionally, you are covered by our 100% service guarantee, which includes free touch-up services. If youre ever dissatisfied with a service, wed be happy to schedule a complimentary touch-up to ensure your satisfaction.
  Weve reviewed your account, and it appears that you have already canceled your service. While were sorry to see you go, we truly appreciate the opportunity to have served you and wish you all the best moving forward.
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 12/24 I called EcoSheild to update my CC info. They told me they had updated with my new info. On 2/4, my scheduled service was performed and should have been billed to the new card. I received a call stating my card was declined. I gave the caller my updated card information figuring it was a mistake. I was told that my transaction was complete and all was fixed. Since then, I am receiving MULTIPLE collection calls every day threatening lawsuits. One one of the calls, I AGAIN updated my credit card information and was told it was processed.On 3/7, I called EcoShield to try a remedy this. Because I had already spent well over an hour dealing with this issue, I asked to speak with a manager. 45 minutes later, they tell me there are no managers available but one would call me back that day. On 3/10 I received a voicemail from ****** stating to call back and ask for her and she would answer. On March 11th, I called back and asked for ******. After 30 min. on the phone, she came back and said that ****** was not there but she could transfer me to another manager. I was transferred to *****. ***** proceeded to tell me she was not authorized to do anything to fix it. I asked her why a manager was not authorized and she then admitted she is not a manager but does work in the solutions dept.I then insisted on speaking with an actual manager or supervisor. I was transferred to *****.I stated I wanted my account credited in the amount of the balance owed and to cancel my account. He responded what do you mean?. I explained and he then told me that he was not authorized to do that. I asked who was authorized and was told no one. He told me that I could ****** the owners name but they have no phone access.***** said he could give me a credit on my acct for the inconvenience. I was placed on hold and he came back offering $25.00. ***** continued to be rude and snarky, I saidI wanted my account cancelled immediately. He laughed and said he would cancel it.

  Business Response

  Date: 03/13/2025

  Dear *****,

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration this situation has caused. Our goal is always to provide seamless service, and we regret any inconvenience experienced during your attempts to resolve this issue.
  After reviewing your account, I can see that multiple attempts were made to update the payment method, but unfortunately, the card on file remained unchanged until recently. We acknowledge that you reached out to resolve this, and we appreciate your patience during the process. Our records show that a partial credit of $25 was applied to your February 4, 2025, service, leaving a remaining balance of $120.
  We understand that you sought further assistance, and we regret any miscommunication regarding your request to speak with a supervisor. We appreciate the time you spent working toward a resolution, and we want to assure you that we take your concerns seriously. If you have any remaining questions or require further assistance, we would be happy to work with you to ensure clarity and resolution.
  Please let us know how you would like to proceed regarding the outstanding balance, and we will do our best to assist you. We appreciate your time and the opportunity to address this matter.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23051507
  
  I am rejecting this response because:  You are not offering any resolution to this matter.  I missed 3 hours of work due to this matter and there was no fault of my own.  I provided my new payment information three times and not one EcoShield employee was able to process it correctly.  I was told that the payment was processed multiple times when it was not.

  I should not have to pay (and lose there hours of wages) due to your poor customer service and unprofessionalism.

  
  Sincerely,
  
  ***** *****