Reviews

This profile includes reviews for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

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  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

Review Details

• Review fromAndrew L

  Date: 09/06/2023

  1 star
  Extremely shady. Was lied to and told I was getting a massive discount because they have extra product on the truck and just happen to be in the neighborhood. Then was pushed to complete the first service at 9pm that day, which I later learned is a tactic to skirt laws that require business to let you out of a contract within a few days of signing ("cooling off period") if no service has been rendered. I was then overcharged and had to file a dispute with my credit card company because they refused to process the refund. And now I can't even get them to respond to my emails or return my phone calls (the phone number for the local office is rerouted to an offshore phone bank, who just say over and over again that they will "look into it" and do nothing). This company should be shut down immediately!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your experience. We sincerely regret that you encountered such troubling issues with both the sales process and follow-up communication. Its deeply concerning to hear about the overcharging, lack of responsiveness, and the tactics you described, which do not reflect the standards we strive for.
  
  We would like to address this matter urgently and ensure that your concerns are properly resolved. Please reach out to us at ************************************************ with your account details so we can investigate further and work toward a solution. We take your feedback seriously, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromElizabeth J

  Date: 08/29/2023

  1 star
  Salesmen came to my house and indicated that the Property Manager sent them, asked to enter my garage. When I refused they went to my neighbors and did the same. I confirmed with the property manager that their services were not requested. They refused to leave the property and continued knocking door to door. I reported them to the police. Absolutely unprofessional.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *********,

  Thank you for sharing your experience, and we deeply regret that you encountered such behavior from our representatives. This kind of misrepresentation and refusal to leave when asked is completely unacceptable and not aligned with the standards we expect from our team. We take these concerns very seriously.
  
  Please reach out to us at ************************************************ with any further details so we can investigate this incident thoroughly and ensure it is addressed internally. We appreciate your feedback and the opportunity to take corrective action.
  
  Sincerely,  
  Customer Feedback Team

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *********,

  Thank you for sharing your experience, and we deeply regret that you encountered such behavior from our representatives. This kind of misrepresentation and refusal to leave when asked is completely unacceptable and not aligned with the standards we expect from our team. We take these concerns very seriously.
  
  Please reach out to us at ************************************************ with any further details so we can investigate this incident thoroughly and ensure it is addressed internally. We appreciate your feedback and the opportunity to take corrective action.
  
  Sincerely,  
  Customer Feedback Team

• Review fromolga s

  Date: 08/28/2023

  1 star
  do not hire these people.there is a cancellation fee of 150 dollars.I will be contacting my bank to dispute this ridiculous charge.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your experience. We understand your frustration with the cancellation fee and regret any confusion surrounding it. We aim to provide transparency in our terms, and we apologize if this was not made clear upfront.
  
  Please reach out to us at ************************************************ so we can review your account and work toward a resolution. Your feedback is important, and we appreciate the opportunity to address your concerns.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMinhaj A

  Date: 08/27/2023

  1 star
  This company is a scam, do not use them. The sales agent came to my house in the evening hours and explained to me about the service. I asked that I just want to do one time no annual contact. The guy said yes that is not a problem we will do it just one time and you can cancel anytime you want. They did the initial service and after some time I received an email that your next service is scheduled on this date. I was out of county so I said to cancel the service then they sent me a bill of $150for contract cancellation fee. I spoke with billing agent and they said you already signed a agreement with us, when the sales guy came at that time I was leaving for somewhere so instead of reading the long agreement I just checked and then signed but I was not aware this guy is a scammer and lying to me.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi Minhaj,

  Thank you for sharing your experience, and were sorry to hear about the confusion surrounding your service and the unexpected cancellation fee. We understand your frustration, especially given the way the sales process was presented. Clear communication is key, and its disappointing that this wasnt your experience.
  
  Wed like the opportunity to review your account and address the situation. Please reach out to us at ************************************************ so we can investigate the matter further and work toward a resolution. Your feedback is valuable, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team
  

• Review fromNicholas B

  Date: 08/22/2023

  1 star
  *****, I got set up like every body else. Figured it out and text and emailed them before the treatment time."Wow. The reputation of this company online is horrible. Do not come to blah, blah, blah property address or proceed with any services between 4-6 today. If you do, clearly understand that you will not be paid and will be trespassing. The property owner will not be paying for it, or any cancelation fees. Please cancel any and all contracts with me regarding this property immediately and/or in the future. Have a great day."A couple hours later they claim they came anyway against my repeated requests not to and proceeded to send me an invioce that I will never ever in a million years pay.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for sharing your experience, and we sincerely regret that your cancellation request was not honored. Its concerning to hear that the service was still performed despite your clear instructions. We understand your frustration and take these matters very seriously.
  
  Please contact us at ************************************************ so we can investigate this issue immediately and ensure your account is reviewed. Your feedback is important, and we appreciate the opportunity to address this situation and make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCC M

  Date: 08/21/2023

  1 star
  Highly aggressive salesman. Very pushy. Wouldn't take "No" for an answer. Asked personal questions. Asks name, how many kids, etc. Then I saw on Nextdoor complaints from other people, too. Definitely wouldn't have anything to do with them. Tell them to scram if they come to your place.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi,

  Thank you for sharing your experience, and we sincerely regret the discomfort caused by the salespersons behavior. Our representatives are expected to be respectful and professional, and its unacceptable that this was not your experience. We take concerns about aggressive sales tactics seriously.
  
  Please reach out to us at ************************************************ with any further details so we can investigate this incident and ensure its addressed properly. Your feedback is important to us, and we appreciate the opportunity to correct this.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRichard R

  Date: 08/17/2023

  1 star
  **This company is a scam**I signed up for the quarterly visits. the first visit that day they sprayed my lawn for pests. at a price of 139.00.Barely two weeks later thay wanted to schedule another supposed quarterly appoinment and charge me 179.00.I called the (call center) that answered the phones and she said that she would have to transfer me to customer service.When they were unable to get through to customer service she informed me that since she was unable to get through she would go ahead and cancel the account.I asked for an email confirmation of the account cancellation and the following is a copy of the email that I recieved:Good day!Thank you so much for calling in today and discussing your services with us. We hope that we were able to provide you with a service experience during our conversation that shows you how much we appreciate your past business with us. This is written confirmation that your account is set to be cancelled.If you would ever like to resume services with us, please feel free to contact us at the phone number or email below and we would be happy to offer you a discounted initial service to show our appreciation for the opportunity to earn your business again. If theres anything else that we can do to take good care of you, please dont hesitate to let us know.Warm regards,Adi - ************* Specialist The ********************** ****************At no time was it mensioned that there was going to be a cancelation charge for the account.Now they have sent a ****** cancelation invoice for the account.That would put the acual price of the service call at a price of ****** for 45 minuts worth of work.Since there was no mention of the cancelation fee I feel that I do not owe them another dime.DO NOT DO BUSINESS WITH THESE PEOPLE - IF THEY COME TO YOUR DOOR THROW THEM OFF YOUR PROPERTY.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi,

  Thank you for sharing your experience, and we understand your frustration with both the cancellation process and the unexpected fee. Its important to us that all contract terms, including any potential cancellation fees, are communicated clearly, and we regret that this was not your experience.
  
  We would like to investigate your account further to address your concerns and ensure a fair resolution. Please contact us at ************************************************ so we can review this matter and work toward resolving it. Your feedback is valuable, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKatie S

  Date: 08/15/2023

  1 star
  DO NOT use this company. They are liars, thieves and will say anything to get you to sign a contract, then refuse to perform the services promised. The sales person who came to my door, *****, lied to me about multiple things to get my service. First he told me, by name, that a specific neighbor was using the service and was happy with it. I talked to her a few days later and she had never even heard of the company. Next, ***** told me that they could treat my crawlspace, which is where my pest issue is. They treated it on the first service, but after that refused and stated they are not allowed to go in the crawlspace. Lastly, ***** never told me that the second service was billable until after I signed the contract. He also told me that I was receiving a huge discount on service because I was the 12th and final home in their route. I would imagine this was a lie as well. When I spoke to the local Denver office manager, she was extremely rude and told me that there was nothing she could do except transfer me to customer support. When I talked to customer support, they stated the the crawlspace WAS part of my contract and he didn't understand why they were not performing services according to the contract. Since the local office was not performing the services in accordance with the contract, I asked to cancel and for them to waive the cancellation fee. After speaking to a supervisor, the customer support person said all he could do is discount my cancellation fee. Do not waist your time with these lying thieves.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your experience, and we sincerely regret the issues you've encountered with the service, communication, and contract terms. We understand your frustration with the discrepancies between what you were promised by the salesperson and what was actually delivered. Its important to us that our customers feel confident and satisfied with the service we provide, and it's clear that we fell short of those expectations in your case.
  
  Wed like to review your account and ensure that your concerns, particularly regarding the crawlspace treatment and the cancellation fee, are addressed. Please reach out to us at ************************************************ so we can investigate further and work toward a resolution. Your feedback is valuable, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGary M

  Date: 07/26/2023

  1 star
  This Company is a scam. They come to your door and make a bid to control pests but do not give you the full cost. You sing a tablet contract but they do not disclose that it is four four charges of ****** and if you want to cancel it will cost you ******. If you call to cancel you will spend an hour or more with the on-call "service" person that in the end will not do a thing but charge you ****** to cancel. DO NOT ALLOW THIS COMPANY ON YOU PROPERTY, IN YOUR HOME OR ANYWHERE NEAR YOU!!!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your experience, and we regret to hear about the confusion and frustration you encountered with the contract and cancellation process. Its important to us that all contract terms, including pricing and cancellation fees, are clearly communicated upfront, and we apologize if this was not your experience.
  
  Wed like to review your account and work toward resolving these concerns, including the cancellation fee and any misunderstandings about the service agreement. Please reach out to us at ************************************************ so we can investigate further. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDena A

  Date: 07/21/2023

  1 star
  I spoke with the salesman that came to my door. I was promised echo friendly products inside and out. I was told that after ***** days they would come back again because of the egg cycle and it was included in my services. I was billed for the first service at $189 and then charged again when they came back to spray during the ***** days from the first service. This is only supposed to be a quarterly charge and I was told they would come back from spot treatment 3 times during the quarter if I wanted. The 2nd time the guy came out, it was a different guy, and he used a horrible chemical in an aerosol can that I could get from Ace Hardware and he only sprayed the living room and dining room because we got an awful fog in the house and I was coughing and feeling sick from it. I reached out to the company and had to tell them I was going to report them to the BBB and/or get a lawyer if I needed because they didn't uphold their end of the contract therefore the contract if void and I am no longer responsible for the terms of the contract. He immediately waived the cancelation fee, canceled my account and removed the card on file as well as submitted a request of a refund for the second charge of $189 with a supervisor and if approved they will send me a check. I also received email confirmations of all of this while I was on the phone. They will call me back with the decision re: my refund within 5-7 business days.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your experience, and were sorry to hear about the issues you encountered with the service and the unexpected charges. Its concerning to hear that the treatment used didnt align with the eco-friendly products you were promised, and that the billing didnt reflect what was originally communicated to you.
  
  Were glad to hear that your cancellation fee was waived and that your refund is being reviewed. It sounds like progress is being made, but if you need any further assistance or follow-up, please feel free to contact us at ************************************************* We appreciate your patience and the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team