Reviews

This profile includes reviews for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ecoshield Pest Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

Review Details

• Review fromRobert Z

  Date: 07/14/2023

  1 star
  Wouldnt allow is to discontinue service without haggling for 45 mins. They batter you with alternative plans, passing you to other reps, until you have to be rude about it.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your experience. We regret that the cancellation process was so frustrating and that it took longer than it should have. Its important to us that our customers feel respected and that any requests, including cancellations, are handled efficiently and without unnecessary pressure.
  
  Wed like to ensure your account is properly addressed and look into the situation further. Please reach out to us at ************************************************ so we can investigate and work toward resolving this for you. Your feedback is valuable, and we appreciate the opportunity to improve.
  
  Sincerely,  
  Customer Feedback Team

• Review fromEmily T

  Date: 06/13/2023

  1 star
  This company does not comply with the law. A sales person came to my house to sell pest control services. I did not ask for them to come, and I was pressured into signing up. The sales agreement did not comply with the Federal Trade Commission's Cooling Off Rule (16 CFR 429). For example, it included an unlawful purported waiver of the Cooling Off Rule. I also did not receive a Notice of Cancellation as required by law.When I cancelled the service within the FTC's 3-day rule, the company made it very difficult to cancel. I had to talk to two different representatives who tried to convince me to keep the service. I was then told that I would be contacted by another customer service representative within 24 hours and could not cancel until I spoke to that person. Eventually they let me cancel when I was adamant I wanted to cancel.I then asked when I would receive my refund as required by 16 CFR 429.1(g), and I was told that I would not receive a refund because they already provided the service. However, I was pressured into the service and I was not given time to think about whether I wanted the service. The law requires all funds paid under a door-to-door agreement that is cancelled within 3 days to be refunded. The company has refused to provide a refund as required by law.Overall, a shady company that does not inform consumers of their rights under the law.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your experience, and we take your concerns very seriously. We understand the frustration you've faced, especially regarding the cancellation process and your rights under the FTC's Cooling-Off Rule. Its concerning to hear that the proper procedures werent followed and that you had difficulty canceling and obtaining a refund.
  
  Wed like to investigate your account and address the issues you've raised, including the compliance with legal obligations. Please reach out to us at ************************************************ so we can work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCATHERINE O

  Date: 05/24/2023

  1 star
  Super aggressive and pushy salesgirl. Ignored TWO no soliciting signs. ************* and immediately knocked very loudly. (One or the other would have been sufficient.) Claimed she was working at my neighbor's house but had the name wrong. I learned later that the neighbor canceled their service. Would never hire a company that encourages its employees to have such disregard for people's property.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *********,

  Thank you for sharing your experience, and we regret that you had such a negative interaction with our sales representative. We expect our team members to respect all "No Soliciting" signs and conduct themselves professionally, and it's clear that this was not the case during your encounter.
  
  Wed like to address this issue internally to ensure that it doesnt happen again. Please feel free to reach out to us at ************************************************ with any additional details. Your feedback is valuable, and we appreciate the opportunity to correct this behavior.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJim B

  Date: 05/15/2023

  1 star
  Rep came to my door in *********************** and said he was with EcoShield (wearing a green logoed EcoShield polo shirt) and that my neighbors were using him to spray dog friendly Chrysanthemum oils and Poinsettia oils on their properties to control fleas, ants and other pests. I asked if they were truly dog safe (they are not) and he insured me that they are. I then asked to see his *************************** issued door-to-door solicitor badge - he said he lost it but his company is licensed to go door-to-door in ******************* (I checked and they are not, per the online permitted solicitors list on the city web site). He then tried to hard-sell their services offering a one-time pest survey and spray for a couple hundred dollars cash - I said no again and asked him to leave. Stated I will report the door-to-door solicitation to the city - he said goo ahead - my word versus his. Called the company and they could care less and then tried to hard-sell me again for pest control. Beware!!!

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ***,

  Thank you for sharing your experience, and were very concerned to hear about this situation. The behavior you described, including misrepresentation of products, lack of proper licensing, and pushy sales tactics, is completely unacceptable and not in line with our standards. We take this matter seriously and will ensure it is addressed internally.
  
  Please reach out to us at ************************************************ with any additional details so we can further investigate this incident. We appreciate your feedback and the opportunity to take corrective action.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKen K

  Date: 05/09/2023

  1 star
  This company is ****** aggressive in its door-to-door sales solicitations. I have told them no less than 10 times over the years, that I have no interest in their service and stop contacting me. I have had as many as 3 contacts in the same week. My house is CLEARLY posted "no solicitations" as I am sometimes a day sleeper (not everyone works 8AM to 5PM) which they ignore. After ignoring my request to not be disturbed, then then expect me to use their business. What does it take to get this business to leave a person alone at home? Does a homeowner have the right to quiet and to be undisturbed? I dont know if this is at the level of a civil action or restraining order but it sure seems like this is what it takes as they refuse to honor the customers wishes. The low "star" ratings and plethora of complaints in the past 3 years is clearly justified.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ***,

  Thank you for sharing your experience, and we sincerely regret the repeated disturbances caused by our sales team. Your frustration is completely understandable, especially considering the clear "No Solicitation" signs and your repeated requests for no contact. Our goal is to respect homeowners' privacy, and its clear that we failed to do so in this case.
  
  We would like to ensure that your request is fully honored moving forward. Please contact us at ************************************************ with your details so we can ensure that your address is added to our do-not-contact list and prevent any further disturbances. We appreciate your feedback and the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCarl C

  Date: 03/13/2023

  3 stars
  The business model for this company can best be described as **************** and ************. The technicians are wonderful, the web customer portal is good, however, after 8 treatments (approximately 8 quarters) I needed to cancel my subscription/service. I sent an email request for cancellation. The email was immediately replied to with information that I would receive a contact within 24 - 48 hours; that communication never came. I just received a call stating my next treatment was coming up in three days. I called to get the account closed since my first request was not fulfilled. I was transferred to a call center where a hard sell approach was implemented to get me to keep the next appointment with a "discounted" rate. If they truly wanted me to leave as a happy customer who might request the services again, they would have just thanked me for my past patronage and closed the account. Now I'm so upset about having to say over and over that I don't want the service and I don't want a technician setting foot on my property that I'll never recommend their services no matter how good it was nor how great their technicians were.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your experience, and we sincerely regret the frustration youve faced during the cancellation process. While we're glad to hear that you had positive interactions with our technicians, its disappointing that your request to cancel wasnt handled promptly and that you felt pressured by our call center. This is not the kind of customer experience we strive for.
  
  Wed like to resolve this issue immediately and ensure that your account is properly closed. Please reach out to us at ************************************************ with your details so we can take care of this for you. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMaria R

  Date: 12/29/2022

  1 star
  My experience with EcoShield was the worst absolute experience I have ever had with a business. I started with ***** and should have stayed with them. I opened an account with Ecoshield in July and four months later they are still struggling to get it right. All this company cares about is making a profit. Even after speaking with customer care to cancel my services the representative continued to disregard my complaints and request to cancel. Communication and customer service are terrible. Twice, they came to my home and twice they failed to treat the actual problem. I explicitly told the company what I needed and not to come out unless I was home so they could come inside to treat my property. Twice they came to my home, and twice I paid $200. Neither visit, treated the inside of my home. I spoke to multiple customer care representatives with none of them offering to come to my home to treat the actual problem I had at no additional cost. As penalty for canceling with them I am now paying a $150 cancellation fee. I explained to a manager that since I paid for services they provided but was not given the services I actually needed, they could simply waive the cancellation fee and we could call it good. They refused to do so citing that I signed a contract. As it is, I spent $550 and never received the services I needed. THIS COMPANY IS ABSOLUTELY TERRIBLE. I DO NOT RECOMMEND THEM! If I could give them a zero star rating I would.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your detailed experience. We sincerely regret the frustration and poor service you've encountered with Ecoshield. Its concerning that your requests werent honored, particularly regarding the treatment of your property, and that your attempts to cancel the service were not handled as they should have been.
  
  We would like to investigate your account and work toward a resolution, including addressing the cancellation fee given the challenges youve faced. Please reach out to us at ************************************************ so we can review this further and ensure your concerns are properly addressed. Your feedback is valuable, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAshley O

  Date: 11/16/2022

  1 star
  This company is MISLEADING and their call center has zero regard to owning up to their mistakes. An EcoShield sales rep named ******* came to my door to sell me a 2 day pest control service that was $159.00 per service. He explained to me that the first service was to rid my exterior of spiders and that the next service call would be to remove the eggs etc. After to agreeing to these 2 services, he handed me the tablet to sign for my credit card payment. Unbeknownst to me, he had just misled me to signing a 12-month contract with EcoShild. After I was prompted about my 3rd service call (that I never agreed to) I called the company to cancel any further service calls. At this time, this is when I was made aware that their service rep had lied to me, mislead me, and unprofessionally knew that I was unaware of what I was signing. The call center would not remove me from my contract and they zero empathy to my situation. I spoke to a customer service supervisor named **** and she continued to try and sell me products instead of actively listening to my complaint. There was no resolution and **** and EcoShield as a whole said Sorry about the miscommunication, however, we will not be terminating your contract. Be a better organization BE HONEST Be Transparent and actually be there for your customer.

  Ecoshield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your experience, and we sincerely regret the frustration and confusion caused by your interactions with both the sales representative and our customer service team. Clear communication and transparency are essential, and its disappointing to hear that this was not your experience. We understand how upsetting it must have been to realize you were signed into a contract you did not agree to and then have your concerns dismissed when trying to resolve the issue.
  
  We would like to investigate this matter further and address the concerns regarding the contract and the sales process. Please reach out to us at ************************************************ so we can review your account and work toward a resolution. Your feedback is valuable, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team