Complaints

This profile includes complaints for SWAT Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SWAT Environmental

  16680 W Cleveland Ave Ste C New Berlin, WI 53151-3550

  
• 

  SWAT Environmental

  839 E High St Lexington, KY 40502

• 

  SWAT Environmental

  2000 S 4th St Milwaukee, WI 53204-4020

  
• 

  SWAT Environmental

  141 Parker St Ste 111 Maynard, MA 01754-2179

  
• 

  S.W.A.T. Environmental

  8020 Mine St Fogelsville, PA 18051-1622

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted **** in September as we had been noticing an increase in our Radon levels. When we moved into our home in 2022, our radon levels were at 0.5pCi/L. This past summer, we noticed what sounded like a pebble in our radon fan was swirling around. We had the same inspector come take a look at our home in July and the levels were up to 3.8. Following that test, we had purchased an electronic tester and noticed our levels were reaching +12. We did two charcoal tests (in addition to daily monitoring) and the results were 12 and 8. Upon checking our system, we saw that **** had installed it years ago. We were told someone could come and take a look to see if everything was in working order. On September 30th, an employee from **** showed up and we explained our situation and showed him the basement (which is now finished). He seemed inexperienced as he said he "never saw an issue like ours" and couldn't offer any solutions, unless we offered them. We told him about our fan and he took a look at it, saying it sounded off so he replaced it. He also covered our sub pump with a piece of plastic, which was done so poorly, with duct tape and a mess of silicone to seal it up. He explained we also needed our electric to be up to code so proceeded to cut through the side of our house and left a mess of debris/insulation in our basement. He explained we should retest again about a week later to make sure the levels went down. We now have 3 different electronic testers, recommended by our inspector. A few weeks later, our downstairs levels are still above 10. We decided to check our upstairs levels, all of which are at a 4, minimum. We have a newborn in the house and have been trying to fix this issue promptly and unfortunately, after contacting the company, they explained that they need another charcoal test in order to come out. We were charged $1000 for their services, $350 of which were just for them to "show up" at our home. The radon still remains a problem for us.

  

  Business Response

  Date: 10/24/2024

  The last conversation we had was on 10/16/24 in which you were going to retest and let us know what the results come back at. Once that retest is completed then we can discuss further steps. 

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We have 3 electronic tests in our home, all of which had equally high readings. **** stated we had to retest using one of their tests which would have required us to stay in our home, windows closed, exposed to high levels of radon. As we stated we have a newborn and have been dealing with high levels for possibly months. We have proof via each electronic app that our levels are still high. SWAT states that the only way to perform an accurate reading is using a charcoal test however our tests are sufficient (our radon inspector recommended the electronic testers) and show our levels are still high. We can provide  via the apps weve been using.
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 10/25/2024

  Please give us a call and speak to our Service team so that we can get the updated information from you and take next steps. 

  Customer Answer

  Date: 10/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Tried calling all day (at least 5 times throughout the day) Friday 10/25 and left a voice message and never heard back. No one answered the phone.
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 10/28/2024

  Looks like our Service team spoke to you today and we have someone scheduled to come out on 10/31/24.

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  SWAT did send another tech out to finish fixing our fan unit (the previous tech did not notice/fix the broken rubber cufflink around the fan unit) but our levels are still reading higher than normal levels in our basement via our electric testers. We currently have a charcoal test provided by **** that we are using and will send it in in a few days and circle back with the results.

  
  Regards,
  
  ******* ********

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Test was sent in today. Should be receiving results in a few days. 
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 11/12/2024

  Thanks for the update. We look forward to seeing the results and taking next steps if necessary. 

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Results of radon test were still extremely high. All windows and doors were close during the text and the weather was normal. We are extremely dissatisfied with SWAT. In addition to the radon levels still being so high, we wanted to reiterate that the first tech that was sent out left a mess of insulation and debris in our basement that we had to clean up from installing our new electrical wires (picture attached). In addition to that, the seal around the sub pump was extremely sloppy, currently being held together by some duct tape and a mess of silicone. In addition to this, we had to call SWAT back after the first tech came because the tech failed to see the broken rubber cufflink around our fan system, a fan system that we're not sure actually needed to be replaced due to the radon still being high in our basement. We expected much better service after spending $1,000.00 on a job that did not result in any changes in our radon. We are going to move forward with another company that will actually look into the radon problem, not offer random "solutions" before looking into every possible scenario first. SWAT was quick to jump on the opportunity to replace our fan without doing any other initial ground tests to test our radon. We are requesting a refund from **** due to their subpar efforts in fixing our radon issues.
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 11/18/2024

  Someone from our Service Team will be reaching out to you. 

  Customer Answer

  Date: 11/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** gave us a refund due to not being able to fix our radon issue.
  
  Regards,
  
  ******* ********
  

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jan 22 radon levels were elevated (30.3). I contacted SWAT Environmental who proposed a mitigation system (create collection pit in the basement, run *** up through the roof with a fan on the outside). On 4/18/22 tech found that an existing passive pipe running to the roof. He decided to cut that pipe and place the fan on that pipe IN THE BASEMENT. I paid full price of the quote $850 even though he didn't do everything. I retested twice (5.2 and 4.6). A different tech came on 6/13/22 and replaced the fan with a larger fan ($100). Retesting showed 5.2. Another tech came on 7/18/22 said the installation was not correct, fan shouldnt be in the basement. He used existing collection pit and made a second tap, ran the *** outside correctly and put the fan outside ($499). The next retest was 2.7 but a subsequent **************** 11/2023 was 4.4. ANOTHER tech came out caulked a 4 ft crack in the floor ($199). Retest was 6.1. ANOTHER tech came Dec 23, dug out the original collection pit and put larger fan outside (**). Retest Jan 24 was 6.4. I finally got to speak to the service manager who said I had to do a yearlong test. He said our yearlong average of tests was below 4 which was not correct. Out of 7 radon tests only one result was below 4 (2.7). I calculated the yearlong average at 5.19. He sent me a test to do the year long but it expired in 90 days. I contacted the lab who said "Alpha Tracks are calibrated to produce accurate results for tests between 90 and 365 days, so testing for the full 365 days is not necessary." So I did the 90 day test and it was 6.9. Called the service manager again and he said there was nothing he could do for me unless I did the ******************************************* off. At this point I had paid a total of $1648 to SWAT.I got a second opinion. They were very knowledgeable and tested my entire basement. Also they told me the **** installed fan was not correct for the soil type. (proposal attached)

  

  Business Response

  Date: 10/24/2024

  Sorry about your experience. As our Service Manager explained to you we need the longer test to determine the effectiveness of the system. We came out to the home numerous times to address your concerns. If you don't want to follow the Service Manager's request then there is nothing further we can do at this point to assist you.  

  Customer Answer

  Date: 10/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It is true that you came out to the home 6 times but it is also true that none of those visits were effective in solving the problem (AND the first two visits were not installed correctly!)  I did 8 tests over two years including several 90 day tests.  Only one of the 8 was below 3 (2.7).  The average of all the tests was 5.19 and the most recent ****************** May 24 was 6.9.  I installed a continuous monitor which never read below 4 until I had the other company fix it correctly.  After the new installation in June, the level was 0.5!! It has been below 2 ever since.  To do a yearlong test I would have to be exposed to high levels for another year.  I request a refund of my payments to your company.
  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 10/25/2024

  Give us a call and contact the Service Manager you previously spoke with and explain what was done to resolve the issue. 

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I spoke with the service manager yesterday.  He was not interested in hearing anything about what was done to resolve the issue.  He started off and maintained there is nothing he can do because I did not do the year long test.  He said I had multiple test results under 4 and required the year long test (this is NOT true, I only had ONE test under 4 (2.7) and the 4 tests after that were: 4.4,6.1, 6.4 and the most recent 6.9.  I had already lived for two years with higher than recommended levels which were not mitigated by their multiple interventions and I did not want to live another year with the high levels.  He did not care that their first two installations were not correct (according to their own technician on the third visit).  He did not care that the new installer said the fan they used was not the correct type for our soil.  He did not care that the level went to 0.5 after the correct fan was put in.  This was not a discussion but rather I wont do anything for you in spite of what you say.  EXTREMELY dissatisfied with this company.  Shoddy installation work and poor customer service. 
  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 10/29/2024

  Sorry about your experience. Glad you now have the results you were looking for. 

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  That is an interesting response.  I do NOT have the results I am looking for.  I am looking for restitution from you company which failed to solve my radon problem because of inadequate installation procedures.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/26/23 SWAT was contracted to install a Radon Mitigation System and encapsulate a 144 square foot crawl space. The technician who responded placed a plastic seal over the opening and informed us this was encapsulated, which we later found out was not. In June of 2023 we reached out to the offices asking why the proper encapsulation was not complete and were informed the money was reallocated to sealing the entryway with plastic and no refund would be issued. She also advised, via email, to encapsulate the crawlspace would be an additional $344. In June of 2024 we reached out to another company to properly encapsulate it and were quoted $500. He reached out to **** on our behalf and informed them to finish the job. They agreed and scheduled to complete the crawlspace on 7/29. On 7/29 they canceled 15 minutes prior to the appointment advising they would comeback on 8/21. On 7/31 they rescheduled to 9/19 then changed it again to 9/5. On 9/5 after the appointment time, we received a call and they changed it to 9/6 at which point he showed up. On 9/6 the technician advised the crawlspace was able to be encapsulated, however he would not fit in the area and he would refund us $144 plus another $106 for the trouble. This is approximately half of the cost to go with another company, and less than the $344 even they said it would cost. The regional director said that the original technician noted it was inaccessible, but this was never communicated to us in the over a year long process, and was deemed accessible by the other company. SWAT has lied to us multiple times and still not completed the job leaving us with a higher cost to contract elsewhere after having our money for well over 1 year. The emails have been saved for further record.

  

  Business Response

  Date: 09/09/2024

  As we have explained we are unable to seal the crawl space. The radon levels went from 9.6 down to 0.5. We have cut a check back to you for $250 which is more than what was owed back. 

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have contacted SWAT environmental numerous times without any call backs or help. I was told one radon system would remove the radon from my home. i went forward and purchased an entire system. it cut my radon down but was still at dangerous levels. i purchased a second radon system as i was told the second system would eliminate the radon gas from my home. the second system cut it down but my levels are still at dangerous levels. after several calls and emails, i have received no refund, no compensation, and no response. i was told they could come and rectify the problem, but they took my money and ran instead.

  

  Business Response

  Date: 08/09/2024

  As we have discussed with you the primary issues are the cobblestone walls and sump pit. We wanted to seal the sump pit but you did not allow us. We will have someone from our service team reach out to see if you would like to move forward with that option now.

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I did not reject any offers from SWAT and have been trying to get SWAT to contact me and rectify this. If that is an option, I was not presented with it and no one has made any effort to rectify anything. I do not wish to continue waiting for a response and would like a refund or a definite date of service to lower the radon levels  

  Regards,
  
  *****************************

  

  Business Response

  Date: 08/12/2024

  Glad our Service team was able to connect with you and get an appointment set up for 8/13/24.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a mitigation system installed on 6/7. I retested and the levels came back 4.9, so still above the recommendation. I reached out to **** and they scheduled me for another service to fix it or possibly install another system. My original appointment was on 7/18. They never showed up. I called and was rescheduled again for 7/22. They never showed up. I called once more and was told someone would reach out to me to help figure out what was happening. No one called me back. I finally call one last time and ** told that I never had an appointment set for 7/22, despite receiving a text confirmation and confirming it online. As of now I am rescheduled for 7/24 but Im doubtful they will show up. This has been incredibly frustrating especially as a new homeowner. Im trying to move my family in but this has been causing delay after delay, and forgive me if Im not comfortable moving into a home with known cancer causing gas while my mother is still recovering from breast cancer. At this point I feel like its not unreasonable to ask for a discount as Ive been waiting for service for almost a week now and my appointments keep getting canceled through no fault of mine.

  

  Business Response

  Date: 07/24/2024

  Sorry about the confusion. We did come out on 7/18/24 and swapped out the fan. Next step is to re-test which we have sent you another test kit and communicated with you about. 

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5, 2024 I had SWAT Environmental install a radon mitigation system in my home in ******, **. After getting the system connected to electricity we let it run for a week and did the follow up test. My Radon level was still above the *** level of 4.0. I just ran a second test from 5/28 to 6/4/24 and the level was reported at 11, higher than before the **** system was installed.I've tried repeatedly calling **** and leaving voice mails asking for a call back with no response. I even had the Realtor who recommended them to me attempt to call them, with no response.My job # is 978385.I would like additional work done to resolve the Radon issue or a full refund.

  

  Business Response

  Date: 06/12/2024

  Going to the home on 6/14 to inspect system and update fan if necessary. 

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Radon level was 3.1 and I wanted to drop it below 2 and reached out to swat and they said their system would drop it to below 1 ! Paid them $1300 and their system was installed and the technician even gave me a test kit to check level saying they would fix the system if it doesnt drop the level. When I rechecked it it was 2.9 (margin of plus minus 1 ) so essentially the same level. Reached out to them and they said they didnt guarantee anything and my level was below 4 so nothing was needed to start with! Said I would have to pay for a new system drilled in a different place if I was interested in further reduction!

  

  Business Response

  Date: 04/24/2024

  Sorry about your experience. We guarantee to reduce levels below the Environmental ***************** recommendation of 4.0. Radon levels can vary for a variety reasons, some of which include weather, ventilation, and where testing was conducted. This doesn't mean the system isn't working to prevent radon. We offer additional steps that can be taken to reduce radon levels. Please reach out if you would still like to consider any of those options.  

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business agreed to install a system knowing that the level was below 4 to start with. When you call them they encourage you to install their system for level >2 . They list EPA number and WHO number of >2.7 as high radon level on multiple articles on their site. Their warranty lists that too and no where it says we only work and install if rado level >4 . Their warranty guarantees reduction of radon as low as reasonably possible. Since their system failed to drop radon in my house it is reasonable to agree it is a failed system. Again the system fails to drop radon level by even a single 1/10 of a point! Company is trying to get out of its responsibility like any other irresponsible and unprofessional company with no regards to its customers! 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 04/25/2024

  We installed a radon mitigation system for you which is what you paid for. We don't guarantee a specific level of decrease from our systems but rather only that we will get it below the *** recommended level of 4.0. Your home is below the *** recommended level of 4.0. As we have stated before, there are additional things we can do to try and get it even lower but those would come with a cost.  

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Seems this unprofessional business has problem with simple understanding! As stated in the previous reply the Radon level was below 4 to start with, the company agreed to install a system after I talked to them and they recommended it apparently just to charge money. The system failed to bring the Radon down even a tiny bit from previous pre installation level so it is a complete failure and a ripoff job!

   

  the best part for the reader here is they still reply saying we can add more stuff or drill more  to bring down the level but it will come with an extra charge but we dont guarantee anything and we already failed you with the first system and you should trust us with new installation and pay us more money! This shows how very careless, dishonest and unprofessional this business is by treating their customers in this ridiculous way! 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 04/26/2024

  Looks like we can agree to disagree on this since we clearly feel differently about it. If you would like to have a constructive conversation, please give us a call and speak with our Technician Manager or Regional Director. 

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had someone come out to assess the work needed on our new house we just bought and he made a very big mistake and did a sloppy job so our quote ended up being much lower than what the actual cost was. Then, a technician came out and did some of the work but wasn't able to complete the full job. We scheduled a follow up visit and the technician was a no-show. We scheduled another follow up visit and the technician never showed again. At this point we gave up. We are now going to have to hire a new company to re-do the work that was already done and will cost us thousands of dollars. We paid SWAT Environmental about $1400 to do half the job that we're now going to have to re-do. It was a terrible experience all around.

  

  Business Response

  Date: 04/11/2024

  Sorry about the experience ****. I think there is a misunderstanding on what was and wasn't done. We came out to the home and sealed your crawl space which is what you paid for. You were going to retest before adding a mitigation system as some excavation work would be needed in order for us to install a system. We were waiting to hear from you until after the excavation work was completed.

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SWAT Environmental installed a radon mitigation system at our house in January 2022. It stopped running in Spring 2023. We called them out to take a look for repairs, and the individual who came out from SWAT told us that it couldn't be repaired as it was because it had been installed improperly by someone who no longer worked at the company because that individual had apparently done improper work for other customers as well. In the process of looking at it, he disconnected/took it apart on the exterior. We were told that SWAT would make it right, but no one ever contacted us to come out and fix it. We gave them plenty of time to do this. In the Fall 2023, we contacted SWAT again. Another individual came out and confirmed that the system had been installed improperly and SWAT would make it right. Again, no one ever contacted us and SWAT stopped responding to our calls. We would appreciate it if SWAT would either come out and repair the existing system to code and proper function either for free or for a discounted price or at least provide a partial refund since the system was not properly installed in the first place.

  

  Business Response

  Date: 03/18/2024

  Called and left message. Waiting for response back. 

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put an offer on a house and the inspection done on 11/23/22 showed radon level of 13.1. I hired SWAT Environmental Radon Mitigation Specialists to do an on-site consult on 12/19/22. During this consult, it was determined by the technician that a brand new system would have to be installed. ( The house came with a running radon mitigation system, but it was apparently not doing it's job as the level during home inspection was 13.1). I mentioned that I was not certain I wanted to do that. He then said " then you owe me $250 for the call". I felt threatened and gave permission to install a new system that was finally installed in January 2023. The post installation reading on 2/21/23 was 11.7. I advised SWAT on 3/7/23 that the new mitigation system did not work. The level was still too high. SWAT sent a different tech out on 3/8/23 who decided a "second tap" was necessary. He smelled like beer and his eyes were bloodshot and again I felt threatened. He installed another pump and now my basement looks like h*** with two pumps running outside my house making an awful noise for my neighbors who are only a driveway away. The reading after the second tap was installed was 13.4, worse than before they installed it. I called several times to discuss this issue, but they would not call me back. I would like a full refund of The money I gave to SWAT. The final reading was worse that the initial reading during inspection. They do not know what they are doing, sending intimidation workers to install pumps that are not necessary. They then disappear and will not return calls.

  

  Business Response

  Date: 03/08/2024

  Sorry about your experience. Please reach out to the Regional Director directly for this area, ********************* at ************. He will be able to resolve your concerns. 

  Customer Answer

  Date: 03/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Swat was made aware of their failure to mitigate radon to an acceptable level despite adding a second pump and then an additional tap. I asked them to call me re: this failure and they ignored my requests, therefore I have no reason to believe they can fix this situation. Anything short of a full refund is an unacceptable resolution. Without the refund my family and I remain exposed to high levels of radon daily.  SWAT has taken almost 1500$ and the radon level is higher than when I moved in. 
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 03/08/2024

  Please reach out to the Regional Director directly for this area, ********************* at ************. He will be able to resolve your concerns.