Complaints
This profile includes complaints for SWAT Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 67 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a radon system was installed that included a warranty and sample test of the system. I never received an answer on the sample test of the system test and no one returns my phone calls
Business Response
Date: 02/11/2025
You spoke to someone from our service team today and they informed you that the test kit was left for you after the installation of the system. We also offered to send you another test kit.Customer Answer
Date: 02/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Swat environmental did not stipulate when I would receive the replacement test kit and when I would receive another phone call to confirm
Regards,
**** *******Business Response
Date: 02/11/2025
The additional test kit was sent in the mail which you should receive within the next week or two. Once you complete the test kit you will be notified by the lab company of the results of the test.Initial Complaint
Date:02/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 14, 2025 I spoke with ***** from SWAT Environmental. After asking me several questions he quoted me a cost of $1377.00. He said that would be the price out the door including tax and everything included except final wiring of power to the outside fan which I will have to have done by an electrician. He will send possible electricians via email. I never got an email from him with possible electricians. We agreed on a date of January 30th between 8-10 am for the install. He said he would hold that spot and sent me the proposal. After I got it I sent a confirmation for that date via the link they provided.On January 30 at about 8:00 am, **** from SWAT Environmental came out but wanted another $225 because he said he had to drill through brick. No thanks I told him that wasnt in the $1377.00 quote. He could not explain why they didnt look up my address to easily see what my house is covered with or check any of the real-estate sites to see it in writing. I called their office the next day and spoke with ******* who said he was the sales manager. ******* said they did not consider they had to drill through brick in their original quote which he said was now $1577.00. He did not answer me when I asked why I was told $225 yesterday and now today it was $200. He would not honor the original quote but offered to "split the difference" suggesting he would have me pay $1477.00 adding that they already gave me a $100 discount. I told him this problem has nothing to do with the $100 discount which they offered to everyone but it was about a dishonest bait and switch. Further, I was not splitting the difference and would not haggle with them. I hung up when he refused to honor his original quote.Business Response
Date: 02/03/2025
Sorry you have a different understanding of how things went. There was no "bait and switch" as the final pricing was given to you after the Technician did a walkthrough of the home. Because of the additional work needed that was not realized on the estimate given to you over the phone it was a little higher. You chose not to move forward which is fine. We attempted to work with you on the price but you refused to and rather just threatened to leave a bad review and take us to court. We wish you the best of luck getting your radon mitigation system installed by someone else.Customer Answer
Date: 02/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is as I said.
When I spoke to your expert I was asked all kinds of questions before I was given a final price. I have that final price quote from January 30th, 2025.
You expert on the phone quoted the price and said it was the final price out-the-door taxes included.
Your quote says nothing about there will be an inspection and the final price may be adjusted or any language similar.
Your company failed to do minimal research by looking up the address to see the exterior construction of the house which is listed on almost every real-estate site as BRICK.
Your man on site quoted an addition $225 not $200 which also leaves a question as to why your additional amount differs from his.
Your quote also states Foundation inspected and cracks sealed as necessary to assure system efficiency. No inspection was done.
Regards,
****** ******Business Response
Date: 02/03/2025
Clearly you have concerns with how we do our business so I'm not sure why you still want us to do the work.Customer Answer
Date: 02/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Are you offering to do the job for the originally quoted price?
Regards,
****** ******Business Response
Date: 02/04/2025
Not at this point. I think it is best you find someone else to do the work for you.Customer Answer
Date: 02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Figures... you had no intention of honering your agreement.
Regards,
****** ******Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They installed a radon system in my house. The fan is no longer working and its still under warranty but they are saying it is a $250 service fee to come out and replace the fan. I asked if they could ship me a new one and Ill install it myself? They said no we wont do that because we have a technician in your area. None of my paperwork says there is a service fee for warranty work.Business Response
Date: 01/17/2025
The warranty is for the fan. We still have to pay our Technician for his time which is why there is a $250 service fee.Customer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appearOn my receipt in 2 spots it says lifetime warranty on workmanship. It says the fan is covered by a 5 yr warranty. No where does it say there will be an install fee to cover labor. I have offered to install it myself to the lady that I talked to on the phone if she would just ship one out to me. I had also asked to speak to a manager and have still yet to get a phone call. Ship me a fan Ill install it myself.
Regards,
***** ****Business Response
Date: 01/29/2025
There is a process that the technician needs to follow in order for the manufacturer to warranty the fan. We need to show the fan will no longer be used by cutting the wires and uploading a picture of that as well as a picture of the fan. If you would like us to replace the fan then let us know and we will come out and do that. Otherwise, if you want to replace the fan yourself then you may go online and purchase a fan yourself and install it yourself.Customer Answer
Date: 02/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Where in my receipt does it say there will be a service charge for warranty work? It says nothing about it being a part only warranty. The lady that I talked to on the phone said that if I was out of your service area that she would send me the fan. Clearly the cord being cut is NOT the reason why you want the technician to install it. I will be happy to install it myself and cut the cord so it cannot be used.
Regards,
***** ****Business Response
Date: 02/03/2025
Looks like we are going to agree to disagree on this.Customer Answer
Date: 02/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My receipt says nothing about the fan being covered by a limited warranty or part warranty, it says nothing about a service fee to install it. Please send me the fan and cord assembly. Im asking you to provide a warranty fan just like the receipt says.
Regards,
***** ****Business Response
Date: 02/04/2025
We will have a technician come out and replace the fan for you for $250. Let us know when you would like to get it scheduled.Customer Answer
Date: 02/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
***** ****Initial Complaint
Date:12/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Absolutely worst experience with the company. Almost always, There is no one to answer at the contact number provided. The technicians do not follow the requested headsup time. They keep rescheduling the service even after observing hazardous levels of Radon in the house. Whatever mitigation system they are installing is not removing radon as effectively as advertised.Business Response
Date: 12/16/2024
We spoke to you 4 times on 12/13/24 and have scheduled to come out on 12/18/24 to address your concerns.Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When SWAT arrived, I had a perfectly functioning radon suction pit and fan with about 50% the pull needed for the radon level in my home. I called to get my average levels below 8.4 (before the pit it was around 13). Today I had working electric- and now, immediately after **** replaced the fan to my radon pit with one that was supposed to double the pull- I suddenly not only does my electric to the basement and outlets for the radon fan isnt working (including the outlet to my freezer full of $2000 worth of food and my washing machine full of wet clothes) cannot get power. I called and left messages and asked to speak with supervisors and have had 0 help. I started with a working radon pit and now my family and our health is at even greater risk. Im beyond furious with the unprofessionalism of this company. **** was lovely and apologetic and promised the company would fix what was broken during my appointment. Now Im being told they dont know who Im supposed to talk to. Not only that- but they havent even communicated pricing with me. I was quoted for a new pit, and was given a completely different service. If they charge my card- I will be refuting the payment for lack of service provided. The electrical work could cost thousands depending on what was broken during the technicians install- and I want to be made whole from this ordeal.Business Response
Date: 12/10/2024
As the Technician explained we removed the 2nd collection point from the invoice and added the FanMax as that was what was needed to bring the radon levels down. When the new fan got switched on it may have tripped the **** and need to have electrician out to see where it is wired to.Initial Complaint
Date:11/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called ************************** 3 times and left voice messages that have never been returned concerning this issue. I called the **** 888 number and was told I would get a call that day - I did not get a return call. I sent an email to **** - that has not been replied to.I was charged by **** for a part that was not installed and not needed. The service call was very unprofessional - I had to direct the service technician on how to troubleshoot basic electrical issues.I am disputing the charge with my credit card company. I want **** to contact me to resolve this complaint/issue.*** ************* ************ **************************Business Response
Date: 11/18/2024
Sorry about your experience. We have given this to our VP of Operations, **** ******, to follow up with you.Customer Answer
Date: 11/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** *************Initial Complaint
Date:11/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pipe was put into empty sump pump pit and lid was sealed. Pit is filling with water. Pit before always dry as a bone-we have no sump pump. Installer for the system was extremely rude- installed September 24. He left without explaining the system and left all of his trash. Had the company come back to fix the water in the pit- the same guy came. They wanted to drill holes in the pit. He was extremely rude again- slammed the door and was saying some words in the driveway. I told him to leave. We need the issue fixed by ****. However, we do not want the same rude technician.Business Response
Date: 11/13/2024
We came out to the house on 11/12/24 to address your concerns. We gave you a solution and you determined you didn't want it. Nothing more we can do if you won't let us fix the issue.Initial Complaint
Date:11/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Installer was fine, however, they neglected to tell me when walking around outside that the house and asking where to install that the pipes, that it would be making noise constantly, and they put it right outside the bedroom window, not suggesting the end of the house were we didn't all sleep! Maybe near where the other services come in.I called and they said I was basically sol in a nice way that I had to pay a fee to relocate it and a full install charge again!Business Response
Date: 11/07/2024
As you mentioned the technician walks around the property with you to determine the best placement of the system. The technician is not going to know the location of the bedrooms and that the minimal noise would impact you. As it was explained we are able to relocate the fan for you at a cost.Customer Answer
Date: 11/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was offered a smaller fan. Which defeats the purpose of the Radon protection.At this time, not sure they can offer me anything else.
Regards,
****** ******Business Response
Date: 11/11/2024
We've offered a smaller fan that would quieter, and we have offered to relocate the fan for a cost. I understand either of those options may not be to your liking but that is what we can do.Initial Complaint
Date:10/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They installed the radon mitigation system into the basement ejection pit (below grade waste water pit) rather than the sump pump. It was blowing ***** smelling air outside over our patio. It was also sucking the water out of our basement toilet bowl. And the only air it was moving was from our plumbing studor valves. Surely this was not mitigating radon. After I recognized what had happened, they came out about 3-4 weeks later to move the system to the actual sump pit. Their tech would not change the ejection pit lid which now had a 4 inch hole in it because he was not a plumber but told me it needed to be replaced and I agreed. The ejection pit has to be air tight to prevent sewer odors from entering the finished basement. He temporarily patched it with material and silicone he had on the truck. I was instructed by their lead tech, after multiple attempts to speak to someone who could help me, and he instructed me to get quotes for repair and they would cover the damages. After several quotes ranging from $500 to around $900 we agreed upon the amount I would be reimbursed. It has now been 8 weeks and I have yet to be reimbursed. Around 6 months after installation we still have not been compensated for damages they did. I understand mistakes can happen and techs have bad days, but all I asked is that the problem is fixed and repaired in a timely manner. They have terrible customer service. If the product is installed correctly Im sure they are fine but dont expect anything if they totally mess it ***** the attached picture you can see the radon system installed into the ejection pit which clearly has a sewer line coming out of it. This was pre patch job.Business Response
Date: 10/23/2024
Glad you got connected with our Technician Manager on 10/22/24 and agreed on a settlement for the repairs. Apologize for the disconnect along the way.Initial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a radon gas remediation system in November 2023 to correct the high radon gas emissions at our home. We paid $1,723.00 for this system. Although it has helped, it has NOT corrected our problem. I have a high quality radon gas measuring device in my home and it is registering ******* and "Red" for unsafe levels of radon gas emissions. I have contacted **** several times to come out and modify or adjust the system so that it brings the radon emissions level down to a safe level. The company refuses to do that. All they do is send these flimsy paper devices that are intended to measure "averages" of gas emissions. They only care about averages. For the past several weeks in a row, we have had unsafe levels consistently. Obviously, their system is not doing what I assume it was intended to do. I want someone to come out and adjust/modify this system to do the job I expect of it. If they cannot do that, then refund the money I paid them.Business Response
Date: 10/23/2024
Your radon level was 8 and we got it down to 2.8. Please give us a call and speak with someone in our ****************** to have someone come out and evaluate for additional radon mitigation options.
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