Complaints
This profile includes complaints for SWAT Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 67 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Oct 2021. SWAT installed a Radon mitigation system at my home at a cost of $1,844.Starting in early 2022, this fan began to fail and has stopped working completely since June 2021.I have contacted SWAT 5 times via phone and twice via email and I have not received a reply or callback or even email. I would like to have this warranty work done. It is dangerous to have a failed Radon system in CT.I am attaching:- original invoice from SWAT - my final email to SWAT (after mulitple calls and emails) on Nov 2022
Business Response
Date: 12/15/2022
We spoke to the customer on 8/18/22. He was going to power the system off and then back on and call is if he had further issues. Customer called us on 11/12/22 in which we called him on 11/14/22 and 11/16/22 and left a message. We reached out to the customer again on 12/15/22 based on this complaint.Initial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a digital radon detector and noticed our finished basement levels were at 9 (4 is bad) so I hired **** to install a radon mitigation system on October 1. After two weeks of the system running, the **** radon test result came back at 11. It is VERY difficult to speak to anyone when you call. It takes days. The system has been running for 7 weeks now and the radon levels fluctuate between 38 and 90. And **** says they can return for $200 plus the cost to drill another hole in our basement ... which they already broke through a vapor barrier and would that increase the levels even more! And the piping is gurgling water so apparently another issue. I paid $1300 to have our finished basement radon levels increase and **** wont help without more money. Something isnt fair here. Its been a nightmare.Business Response
Date: 12/02/2022
Since completing this installation we have spoken to the customer multiple times. Spoke to on 10/18/22, called on 11/4/22, called on 11/8/22, called on 11/9/22, spoke to on 11/10, called on 11/16/22, and spoke to on 11/17/22. Customer has ******************* walls which makes mitigating very difficult. We advised the customer prior to installation that we do not guarantee reduced radon levels due to the Superior walls. When we spoke to the customer on 11/17/2 we gave her some options and she stated she would talk over with her husband. We have not received a return call to address her concerns.Customer Answer
Date: 12/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept the response from ****. And yet I want nothing from them - its a matter of morals and principle. When I FINALLY was able to speak to a human, she was rude and refused to help me without another cost of $200 to have someone come out and correct what was installed incorrectly in the first place.My husband and I had a local radon mitigator come out and he fixed their system. The **** system was sucking radon INTO our home levels were climbing. As I told **** woman on our last call, I gave **** $1300 to **** radon into our home ... not nice.
Regards,
***************************Initial Complaint
Date:11/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 13th 2022, I had a Radon Mitigation System installed by this company. I was charged and paid $1473 to have the system installed.After the system was installed. The radon levels were tested with a test kit provided by this company.Our radon level before this system was installed was 2.0pci/l. After the installation, it was measured at 2.3pci/l. The radon levels increased after the installation of the mitigation system. In addition, the fan of the unit makes a loud intermittent humming noise that can be heard in several rooms.I have called and emailed this company several times, and am unable to get anyone to contact me back so I can explain the issue, or arrange to have someone to come back and look at the unit.Business Response
Date: 11/21/2022
We had communicated with the customer on 11/7/22 and arranged for a service visit on 11/29/22 to resolve the issue.Initial Complaint
Date:10/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made an appointment for radon mitigation in our new home for 10/13/22 ****pm. When scheduling, gave details about our home. Proposal was similar to the one from our home inspection company. Technician arrived a few hours early,which was challenging as I had to rush home and coordinate with movers. Unprofessional demeanor. He said to do the proposed plan would be $300+ the proposed price sent to us so he wanted to cut our basement window and take down dryer vent and we would have to find someone else to repair our window/dryer on our own. This was not an ******* and I sent him away because we needed to coordinate either cost or schedules to find a window repair/live without laundry. THen few days later got an invoice from SWAT for cancellation and fuel. Called and was directed to ****** who said this was a new technician and the window destruction was not standard. The 200$ would be waived if we rescheduled and they would send someone more experienced. otherwise,"per manager", cancellation fee still holds. Declined to reschedule as now have 0 trust in this service who would send an "inexperienced" technician in the first place who wanted to leave us with no laundry or window, or charge extra with no documentation. not a cancellation as I declined to have a service that wasVERY different than the proposal. No invoice date on the invoice and no cancellation fee amount on the original document. terrible communication. this should have been explained more clearly in the documents sent and by the technician. We cannot take more time from work to reschedule and hope that this company doesn't destroy our basement. manager was supposed to call me to discuss but it has been 4 days with no response.Business Response
Date: 11/03/2022
************** Manager has made several attempts to reach the customer to discuss with no response from the customer.Customer Answer
Date: 11/11/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We did get in touch and were refunded. Issue resolved completely.
Regards,
*************************Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Radon mitigation system stopped working, I first called SWAT on 9/26 to schedule an appointment to have the issue fixed. I was told the technician in our area quit and they have to find someone else to come here and it will take a week to get a call back to schedule an appointment. No call back since, Ive called multiple times. Most of the time no one answers, no one replies to voicemails. I work from the basement and am very concerned about it not working. If the issue is the fan (which we believe is the issue) it should be covered by warranty.Business Response
Date: 10/12/2022
We spoke to the customer on 10/11/22 and scheduled a service visit for 10/18/22 to resolve the issue.Customer Answer
Date: 10/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************Initial Complaint
Date:10/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about 10/2021 SWAT Environmental was contracted to mitigate Radon from *************************************************************. SWAT Environmental guaranteed results of less than 4.0 pCi/L and we were given a warranty that was good for 5 years. The system was tested post completion and failed to mitigate promised results. I contacted the company to check their product and then was told to have several test done at different lengths of time as suggested by ****. Those test results were completed by different laboratories and all rendered results over 4.0 pCi/L. SWAT received results direct from these laboratories and was fully aware of increasing level. I have had numerous conversations with the technicians who fail to mitigate, check or evaluate their equipment. SWAT has willfully and intentionally exposed my family to unsafe levels of deadly Radon.Business Response
Date: 10/20/2022
We have attempted to mitigate the radon in this house on at least four occasions with multiple techniques and equipment. The home sits directly on bedrock which it makes very difficult to move air. It also is difficult to find the entry points that the radon may be leaking through because majority of the basement is finished. We have already spoken to the PA ********** of Environmental Protection, and they understand the situation. We are in the process of issuing a full refund to the customer.
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