Complaints

This profile includes complaints for SWAT Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SWAT Environmental

  16680 W Cleveland Ave Ste C New Berlin, WI 53151-3550

  
• 

  SWAT Environmental

  2000 S 4th St Milwaukee, WI 53204-4020

  
• 

  SWAT Environmental

  839 E High St Lexington, KY 40502

• 

  SWAT Environmental

  6546 Mercantile Way Ste 1 Lansing, MI 48911-5971

  
• 

  SWAT Environmental

  7325 S Revere Pkwy Ste 505 Centennial, CO 80112-4472

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previously SWAT environmental installed our Radon Mitifation System. Recently we have had strong winds in our area. The brackets on the outside of the house that hold the large venting pipe that goes up to the roof may not have been installed tightly enough. The screws holding the brackets became loose and a neighbor noticed that the large venting pipe was basically flapping in the wind. My husband is in his late seventies and can not safely get up on a high ladder, which we don't have anyway, to reattach the brackets.I have left detailed messages for the *********************** both by phone and using their online chat, and not received any response thus far. As I mentioned to them in my phone messages, I don't recall if the mitigatiom system installation is under our name or the realtor who arranged it, and I provided them with my address and contact information. In order to prevent the pipe from further flapping around and maybe breaking off, I attached it in a couple of places with duct tape as I didn't hear back from ****. This is definitely not strong enough to hold it for long though but all I could do on my own.I am just asking that they replace or repair the attaching brackets soon as possible.

  

  Business Response

  Date: 04/20/2025

  Apologize for the delay in getting back to you but someone from our Service team will be reaching out to you to get this taken care of. 

  Customer Answer

  Date: 04/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,
  
  ***** *******

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2018, we ordered a radon mitigation system installation from ****. ** it was a condition of the home purchase, we split the cost with the seller. Unfortunately, the system was incorrectly connected to a drain termination originating in the laundry room not a proper collection ****** a result, the system never worked. Over the years, I placed repeated service calls. Each time, the technician would leave and I would retest the levels. For continuous monitoring, I bought an Airthings Wave and an Airthings Corentium to monitor the levels, but the levels never dropped. These levels continued for years, but since it was primarily a seasonal place, I would place a service call and have a technician come out once per season. The seasonal cycle was due to the technicians often refusing to work when there was ************ on the ground around the unit, which is ***************** 2023, my son attended a local university and began living in the home full-time, making resolution more urgent. After renewed outreach, I got a technician scheduled for 4/29/2024 at least the 4th visit since install. I believe the technicians name was Al. He removed the original pump, confirmed it was incorrectly connected, and said, "The original guys were idiots the way they did the installation, and there was very little material removed from below the slab to make the collection effective." He then installed a new pump, a new hole through the slab, and a new collection pit.Weve now had a year with daily levels <3pCi/L, averaging 1pCi/L. Despite multiple technician visits, no one identified the original flaw until Al. ** a result of the work by the original technician, never discovered by the subsequent technicians, we lived for many years with unsafe radon levels.The final issue: I was charged $820 for Als fix, despite the system having never worked properly due to ***** initial error. Al suggested I seek a refund, but after months of monthly calls, Ive had no response.

  

  Business Response

  Date: 04/18/2025

  Each time our technicians came out there was services and materials provided. 

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I understand the business' position is that the technician's provided time for each visit. I do not think they provided additional materials at any of the return visits, but perhaps I'm mistaken. Regardless, that does not change the fact that the initial installation was flawed and none of the subsequent visits were able to address the issue. The original technician connected directly to a drain for my laundry room. There was almost no remediation provided, because the installation was sucking air from inside the basement and was not correctly sucking air from a pit below the building slab. 
  
  Regards,
  
  *****************

  

  Business Response

  Date: 04/24/2025

  Our Technician Manager will be following up with you. 

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I look forward to hearing from them! Thank you.]
  
  Regards,
  
  *****************

  

  Business Response

  Date: 04/29/2025

  Glad you were able to speak with our Technician Manager to get this resolved. 

  Customer Answer

  Date: 05/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  While I have not yet received the reimbursement, as it was likely mailed to the installation address, which is not on a **** delivery route, I am confident they are attempting to make this right. Once the check is returned to sender, I hope they reach out for the correct address. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was quoted $816 for a job. Was misinformed by the installer on several occasions which has resulted in my having to pay additional costs to electricians and roofers. Upon completion of the work I was told that my bill would be $300 more than originally quoted. Asked to speak to a manager, however, I have not been called back. Work was completed on April 10, 2025.

  

  Business Response

  Date: 04/18/2025

  You have spoken to the technician manager. The roof penetration charge was removed from invoice, and we have agreed to pay the invoice for a roofer. 

  Customer Answer

  Date: 04/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disappointed with the installation quality and outcome. While the installer was courteous, the radon levels in our home remain high. After consulting a friend whos an experienced radon mitigation professional, I learned the system was installed incorrectly. We already had a passive radon system in place, but instead of activating it with a fan, the installer added a completely new system on the back of the house. This not only overlooks the existing infrastructure but may actually worsen airflow by causing the active system to draw from the passive one, reducing effectiveness.Additionally, the exterior pipe is poorly presenteddirty, with visible lettering facing outwardand, concerningly, what looks like dried blood on it. Overall, I wouldnt recommend this service unless there are major improvements in both technical knowledge and attention to detail.

  

  Business Response

  Date: 04/13/2025

  Your concerns are noted. Someone from our service team will be reaching out to you.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a S.W.A.T. radon mitigation system installed and it included a 5-year warranty on the fan and parts. After just over a year the fan is failing. I called and was told that it would be a ****** service call to come and replace the fan. This is a scam. It was never stated that this was the case when I purchased the fan

  

  Business Response

  Date: 04/10/2025

  As you requested with our team member, we are sending you a fan replacement. 

  Customer Answer

  Date: 04/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 20, the day before my 75th trip to celebrate my birthday in ********** they came to do an estimate and said they could put the system in immediately. I thought it strange they didn't take any readings of the radon level present in the house. The installation seemed to go well and I was happy to be leaving the dog sitter with a system eliminating radon. I came back 9 days later and my radon tester didn't show any improvement. In fact it was higher. They came back and did a bait and switch (Illegal) and said they were putting in a better fan and I was to pay an additional $249, not included in the 5 yr warranty. I chose them even though their warranty was only 5 years when the other company offered 10 years and all inclusive because a neighbor recommended them. The next radon test is worse. My radon levels keep going up. They have done nothing to make it better. Seems they aren't interested. They are clear they are going to charge more making them extremely expensive. Ripping off a disabled senior citizen. I want my money back. I have asked the other company to come and make the situation better. The guy who came to put the bigger fan in blamed my radon tester even though their professional radon test came back bad.

  

  Business Response

  Date: 04/10/2025

  Give us a call and select option 3 for Billing to coordinate a refund. 

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They are as dishonest to you as I have found them to be. I spent all Friday trying to get a person to set up the refund. The only person that answers is Option 1 ( for new installs) Her name is ******* and she told me no refund can be given until they do a full inspection of the system that doesn't work with the upgrade and would have to be through **** ******* the manager ************ He doesn't answer his phone or return voicemails. No appointments for an inspection were given. They are aware the levels of radon are much higher than before their system was installed and unwilling to pay for a hotel for health reasons.
  
  Regards,
  
  ***** ********

  

  Business Response

  Date: 04/15/2025

  ****, the Technician Manager for the area, left you a message on 4/15/25 to set up a date when he can come out and look at the system to find a resolution. Please return his call. 

  Customer Answer

  Date: 04/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home in September 2024 with very high radon levels (>20 pCi/L), so we hired SWAT for mitigation. Given my husband is a cancer survivor, we requested a robust system. The sales and customer service teams were initially responsive.After the first install, radon levels remained high (7.6 pCi/L). Despite follow-up visits in October and Novemberwhere cracks were sealed and a second collection point was addedlevels only dropped to 6.0 pCi/L. I repeatedly asked for a thorough resolution and supervisor ************** January, a new technician assessed the system and found both the original install and second collection point were poorly done. He resealed everything, but those post mitigation results were still 4.9pCi/L. We have a continuous monitor installed as well, and our current 90 day average is 7.8pCi/L, which is well above the *** recommended levels.Since then, Ive spent 56 weeks trying to contact a supervisorcalling, emailing, and leaving voicemailswith no response. Im extremely frustrated with ***** post-installation service and will likely need to hire another company to resolve the issue.I left a ****** review as well, and its interesting to me that my review is no longer viewable on ******, which leads me to believe that they paid to suppress my review.

  

  Business Response

  Date: 04/07/2025

  Sorry to hear about your experience. Someone from our company will be reaching out to you for resolution. 

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not willing to close this complaint out and accept the generic response of someone reaching out until someone from **** has actually contacted me to discuss the issue and my request for a refund. I have been told in the past by this company that someone will reach out, and then no one ever reaches out. I request that a supervisor from my region reaches out to me to discuss these issues and the refund request prior to their next response to the BBB. Until that occurs, I will continue to reject any responses made from SWAT.
  
  Regards,
  
  ****** ****

  Customer Answer

  Date: 04/30/2025

  I am reaching out regarding BBB case 23163330. I received a message from you in the portal stating that you have not heard back from the company to date. I received a call from them on 17Apr2025, but I was travelling and unable to respond. I called the representative back on 21Apr and left a message but never got a call back. I called again today and also was unable to reach him, where I left another message. 

  
  

  Therefore, I responded to his email as you can see below. I am not satisfied with this, as I have still not been able to discuss my issues with anyone at the company who can do anything about them, nor been able to discuss the refund.

  

  Business Response

  Date: 04/30/2025

  You just responded to our email today 4/30/25 from the one we sent on 4/17/25. We will get back to you. 

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/5/25 & 3/28/25 SWAT was hired to install a radon mitigation system. The tech did a poor job communicating the job and on 3/5 installed the fan far past my home, due to the fact that he drilled near an exterior outlet without checking. When they were called to come back, I was still unhappy with the aesthetics of the system. When I asked him to drill a new hole, rather than just charging for additional labor, they told me they would have to charge me double (despite voicing time and time again how unhappy I was with the location/work done). I refused to have that happen and told the tech that I no longer needed his services, that I would need the system eventually removed.The system is still installed, and I brought in another ************* and home inspector to review the work. Both first noticed that the system was installed on a slant, which would allow for rain water issues. The biggest problem was that the pipe was not properly sealed-- letting air escape through the floor (you can hear it) and essentially making the entire system useless. Despite the vent not being installed due to my frustration, a radon test was taken with all the windows closed for the three day period--- the results came back at the same levels as when I originally tested (9-10). Along with terrible customer service by both their tech and service manager, Dom, the system was installed incorrectly and was the wrong system for my age home. They made sure to install as quickly and as easily as possible for them, but with no regard for my family's health. It seems that only Dom, who essentially in so few words told me to "deal with it", is the only one with a phone at this huge company. I cannot seem to get a call back or an answer from anyone else at the company regarding picking up the system and coming to a conclusion on the bill. Overall, they are reckless to their customer's home, health and pocketbook. To back up my claims, I have added the official radon report and letter.

  

  Business Response

  Date: 03/29/2025

  As we discussed with you, we knew we had to come back to finish the system due to the weather on the initial installation. When our technician came back out to finish you made him leave because you didn't like the location of the system which you approved originally. You refuse to pay for the work and materials used. 

  Customer Answer

  Date: 03/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ********* **********

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SWAT Environmental of Lansing, ** installed a Radon Detector for us in **** in 2023 with a five year warranty on parts. The fan broke after 1.5 years. They are charging a $250 service fee to fix it which is more than the fan costs. They wont ship a new fan without coming and charging that fee. If you look online, you will see many people with the same issue. Another company stated that this company uses subpar fans and overcharges service on purpose.

  

  Business Response

  Date: 03/10/2025

  We charge for the service of the fan replacement so our technicians can be paid for their time. The fan replacement is covered by the warranty. If you would rather purchase a fan yourself and replace yourself, you can certainly do that. 

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [If the fan replacement is covered by the warranty as youve just stated, there should not be a $250 charge. For all intents and purposes, the fan replacement is not covered by the warranty. If you charge us for labor, fine, but $250 is absurd, especially when the fan stopped working so soon after installation. If the fan itself is covered, why would we need to purchase it in order to install it ourselves? You should just provide it. Or is that not actually covered either? Bottom line, a warranty that requires you to pay $250 for a simple repair is not a warranty. Nowhere in our contract does it state that we will need to pay that amount for a repair. If it had, we would not have agreed to it.]
  
  Regards,
  
  ******* ****

  

  Business Response

  Date: 03/12/2025

  Directly from the warranty: "SWAT Environmental warrants the radon fan for five years following the date of installation. During the five-year fan warranty there is a service fee for labor to replace the radon during the warranty period. Client must allow SWAT Environmental or its representative a right to entry to repair or replace such defective product or material. Failure to provide SWAT Environmental entry will void warranty in full." 

   

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The contract does not state that we will be charged $250 (an insane amount) if our fan gives out much sooner than it should. You know thats an insane amount and thats why you dont tell people upfront. You have tons of complaints about this exact issue because people feel cheated due to your lack of transparency. No one explained this to us, just its covered by the warranty! and then when if inevitably breaks because its garbage (confirmed by other radon mitigation companies), you say its in the contract. You know this is wrong based on the number of complaints youve received but its obvious from your responses here that you dont care about the customer once youve gotten their money.]
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2, 2024: Initial appointment and installation of the radon mitigation system. Early November 2024: The system began making strange noises, indicating a loose component in the fan. November 11, 2024: A technician attempted repairs but failed to fix the fan. November 15, 2024: Another technician visited, instructed us to contact him directly, and revisited twice more. He reinstalled the system but pushed the tubing too far into the foundation, causing water to be sucked up and creating a gurgling noise, an issue we had never experienced before. This technician claimed our homes water level was too high and suggested installing a sump pump. However, a subsequent technician reshaped the piping and confirmed we did not have a high-water table. December 5, 2024: A confirmed appointment was missed without notice. December 12, 2024: Rescheduled appointment was canceled without communication, resulting in additional time lost from work. January 2025 (Multiple Dates): Appointments on January 15, 17, and 22 failed to resolve issues, leaving the system ineffective. The fan remains non-functional and continues to short cycle, with loose components causing further operational failure. Residual water remains in the rerouted system due to improper installation, compounded by a poorly angled tube allowing water to enter. Radon levels in our home remain alarmingly high. Before installation, levels were 17 pCi/L; they have since risen to 34.2 pCi/L, posing serious health risks to my family. Long-term testing shows daily levels exceeding 7 pCi/L, far above acceptable limits. Communication has been abysmal, with missed appointments, lack of follow-up, and failure to provide actionable solutions.Fix the fan and ensure it functions consistently. Resolve the residual water issues and reroute the system correctly. Ensure the system effectively mitigates radon levels as promised during installation.

  

  Business Response

  Date: 03/07/2025

  We resolved all concerns on 1/22/25 appointment. Last tested level was at 2.7 which is well below the *** recommended level of 4.0. 

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
  1. The fan remains non-functional and continues to short cycle, with loose components causing further operational failure. 
  2. Residual water remains in the rerouted system due to improper installation, compounded by a poorly angled tube allowing water to enter. 
  3. Radon levels in our home remain alarmingly high. Before installation, levels were 17 pCi/L; they have since risen to 34.2 pCi/L, posing serious health risks to my family. Long-term testing shows daily levels exceeding 7 pCi/L, far above acceptable limits. 
  4. Communication has been abysmal, with missed appointments, lack of follow-up, and failure to provide actionable solutions. 

  
  Fix the fan and ensure it functions consistently. 
  Resolve the residual water issues and reroute the system correctly. 
  Ensure the system effectively mitigates radon levels as promised during installation. 
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 03/07/2025

  Based on our last visit everything is functioning as it should. Please give us a call to schedule another service visit if there are still issues. 

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was offered a full refund via an email. I will copy and paste the email. I think because of the lack of appropriate communication this is the best option going forward.
  "Okay it sounds like we are not going to come to an understanding of what is wrong with the system, a refund would be the best route for you going forward
  Thank you 
  *** *********
  Mid-Atlantic Field Manager
  SWAT Environmental
  *************************************
  1800-NO-RADON
  Mobile: **************
  ******************"
  Regards,
  
  ******* ********

  

  Business Response

  Date: 03/10/2025

  Looks like you have already been made aware of the resolution.  

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  How do we get the refund?
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 03/12/2025

  Billing team will determine if we can apply back to the credit card used or if we need to cut a check.