Complaints

This profile includes complaints for SWAT Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SWAT Environmental

  16680 W Cleveland Ave Ste C New Berlin, WI 53151-3550

  
• 

  SWAT Environmental

  2000 S 4th St Milwaukee, WI 53204-4020

  
• 

  SWAT Environmental

  141 Parker St Ste 111 Maynard, MA 01754-2179

  
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  S.W.A.T. Environmental

  8020 Mine St Fogelsville, PA 18051-1622

  
• 

  SWAT Environmental

  839 E High St Lexington, KY 40502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to fix a defective seal that was spilling water. I called the company but no one responded until 4 days later. I had to call a ******* to fix the seal to stop the water from leaking, who charged me $265. I faxed a copy of the paid invoice for the ******* services to S.W.A.T Environmental and requested reimbursement. I called several times to ask if they would resolve this, and they do not return my calls nor answer by inquiry. This latest incident was the result of this company installing a radon mitigation system that was sucking up water instead of mitigation the gas below the surface of my home. The system was installed at the technician's choosing, and the company will not resolve the lack of radon mitigation for which I paid.

  

  Business Response

  Date: 03/08/2024

  Sorry about the experience. Please contact our Regional Director, ********************* directly at ************ for resolution. 

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-7-2024 SWAT Environmental ******************************************************************************************************** came to my home to install a Radon Mitigation System, the technician drilled into our wall and through the gas main. I had to call our LP provider and pay for an emergency service to turn off our LP and cap the damaged line. Invoice attached, paid by homeowner.The technician left without further instructions other than his supervisor ************************* would call me, When *** did not call I contacted the company and they had Dom call me.*** was both rude and did not offer any solution other than I had to take care of it. I explained to him that the repair would cost between 2k-3k. *** told me it was a 200 dollar repair and *** would not honor the verbal quote from ***** Oil and Gas.*** told me I have to get 3 quotes and I told him the property was a rental and we split our time between Md and NJ as we are caregivers to our elderly parents. My mom had a stroke and my wife's father died last Nov and we are the only caregiver for her elderly mother.At current we do not have a LP to cook and its been several days without the company reaching out to me for a solution. On Feb 9, I called SWAT corp and spoke ***** and he did not want to get involved and terminated the call without cause.SWAT has many BBB complaints and I fear they will not take care of damaging our home without legal action. By law this company has to "make me whole again" but thus far fail to act to repair the damage to our home.

  

  Business Response

  Date: 03/08/2024

  Sorry to hear about your experience. Please call our Regional Director ********************* directly at ************ to get resolved.  

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As part of purchasing our home we required the seller to install a radon mitigation system due to high radon levels. The sellers realtor accepted bids and purchased a system (with guarantee) from this company. The system is not working and now they refuse to make the repairs. Our levels are on average 16. They should be 4 or below.

  

  Business Response

  Date: 03/08/2024

  We came out on 2/3 to resolve issues. We left a message on 2/6/24 and have not heard back. Please give us a call if you still have concerns. 

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a radon mitigation system installed by Swat on my home shortly after purchasing my home. Come to find out, roughly a year and a half later, that they installed the system to close to the propane tanks outside my house which is a national electric code violation as well as a NFPA 58 code violation (both building codes the installer should be aware of). These issues made it so I could not get a propane company to fill my tanks. I contacted **** and tried to get them to fix the situation since it was entirely their fault. At first they said its not their responsibility to fix because the ** *** provides an exception for them to install their fan closer than the 10 foot distance required by the *** and NFPA. So I called the *** directly and was informed this is not the case. After arguing back and forth for an additional few weeks the service director for ** from Swat, *********************************, said all he would do is move the fan further up the vent stack to reach the 10 distance from propane tanks. I argued that I was assured when I bought this system the fan would be near the first floor not moved directly next to a bedroom that it vibrates the wall and makes it hard for my children to sleep. Unfortunately I was between a rock and hard place and agreed to let him move it up the vent stack since it was the only option he was giving me and without doing that I could not secure propane to heat my home. After I had that done I got call back from the *** and they said Swat was required to move the system the whole time or would face fines. I would like Swat to come move the fan to an appropriate location on the first floor level like I was explained the installation would be when I hired them at no cost to myself, as this entire issue is because they installed the system against national building codes. Also the service director *** was rude and unprofessional the entire time. I asked for a his superior many times w/ no response. Also he would call be rude on the phone

  

  Business Response

  Date: 02/05/2024

  Sorry to hear about your experience. Glad we were able to get the system moved. 

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/7, SWAT Environmental showed up to complete a Radon Mitigation system being installed. The individual arrived and accessed the basement to go over information about the sump pump lid being installed and determine the best location for the system. He asked if I knew where I wanted the system and I am not familiar enough to know what is best so I had asked him to use his best judgement. He said its normally by other outdoor appliances. I explained what wall the air conditioner was on and also showed him where the most recent furnace pipe had been routed to the side of the home. Since he was indicating it would normally go by the air conditioner, I told him I would be happy to move the bed on that wall. He said not to worry and he would check the outside. He never circled back to me to tell me where he was putting it and he ended up installing it on the side of the house where the furnace pipe was vented. Now, remember I asked him to use his professional opinion. I didn't know how big and awful it would look and this should certainly be something installed on the back of a house and not where you can see from the road. He installed a plexiglass cover over the sump pump but it is not sealed properly with silicone. We currently have water splashing up on the underneath side of the plexiglass and leaking outside it. This water is stagnantly sitting because it cannot drain. The installer also did not wear booties and tracked mud all over the basement floor. We have called to speak with several people about this issue and no one is willing to help. A gentleman by the name of ***** is the service supervisor. He has been extremely rude to us stating there is no one else to talk to above him and he can pass along a message to someone and they "might" give us a call back. No one has called. Another gentleman told us there is no one higher than ***** and they are owned by a private equity firm so there is nothing they can do.

  

  Business Response

  Date: 01/02/2024

  Technician Manager has called and left message to resolve concerns. 

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago I filed a complaint with the BBB about damage done while **** installed radon mitigation equipment in my home. At that time, ******************************* from the company called me to discuss the situation and subsequently I sent him photographs of the damage and a copy of the plumber's bill that I incurred as a result. He agreed that **** should reimburse me for that repair bill in the amount of $254.66. I agreed that that was a reasonable resolution and stated that on the BBB website.After a long delay and several emails to him, I did receive a check but it was made out with the wrong name and I can't cash it. After sending ******************** a photo of the check and asking for a correct one twice, I have received no communication. ******************** and the **** company have not honored the agreement made pursuant to the first complaint I filed with the BBB.I will refrain from stating my opinion of this company and in particular their customer service. I feel that it's important to pursue this matter and to make it known how they deal with customer issues.

  

  Business Response

  Date: 10/27/2023

  We apologize for the delay in the replacement check. We have confirmed with **************** that the replacement check will be printed on Monday 10/30/23 and sent out. Thank you for your patience. 

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I setup the appt with **** if was after much research on my part. I emailed the MI Radon **** ****************** and he sent me info about the **** which provided me with list of **** Radon Certified Mitigation Specialists. I called 2 companies- **** and ******************* (who is also a Certified Mitigation Specialist) who owns *********** Radon in Livonia. The **** company Rep that I spoke with assured me they had many *************** Specialists and as we talked I saw about 6 names of Specialists who were in their employ listed on the **** website, as well as was ******************* from *********** Radon. The **** Rep told me it would be the luck of the draw as to who would be coming out to my house to do the job. So based on that, and satisfied that I was getting a Radon Mitigation Specialist, I chose **** over the other company because they were a little cheaper. Then on Monday Oct. 2, the day of the job, the service man called me to say he was on his way. The name showed "***************". I looked up on the **** website and didn't see his name on the list as being a Mitigation Specialist. So I called the main company ************** and spoke with ******, explained my concerns and he said he would reach out to his supervisor and call me back. No one ever called me back. Then **** showed up to do the job. I asked to see a certificate showing he was certified and he told me that he was not. He then called his supervisor putting the call on speakerphone, and the Supervisor kept telling me how qualified **** was, etc. But I told him I was expecting one of their *************** Mitigation Specialists, & would not allow the job to be done by anyone other that a Specialist. The fellow on the phone told me I would be liable for a cancellation fee, but I said I would NOT pay it, because they had done an illegal **************** **** never told me, that while they had *************** Mitigation Specialists on staff, they would be sending out an uncertified technician to do the job.

  

  Business Response

  Date: 10/04/2023

  We removed the cancellation fee. However, this was not a "bait and switch". The customer admitted to ************** Manager that she never specifically asked for a certified Technician but thought it was implied. She hung up on ************** Manager and told ************** to leave. ************** was more than capable of doing this installation. It's unfortunate that a customer would have to exaggerate a story in order to get out of a cancellation fee. 

  Customer Answer

  Date: 10/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I strongly disagree with what you claim was my response.  I never told the Tech Supervisor that I had not requested an actual Certified Mitigation Specialist, as when I spoke with the phone Rep from the very beginning that was my only concern.  The phone Rep said your company had many qualified *************** Mitigation Specialists, but he never told me that I might not get one for doing my job.  He implied that I would get one, but said they didn't know which one I would get until the day of the job. The phone Rep also NEVER told me that I could possibly be assigned just a Technician who was NOT certified!  That was all on the phone **** ****** who I spoke with.  Then on the day of the appt, it was the Tech who called his Supervisor on his cell phone, and while the Tech had his phone on speaker so that I could talk to the Supervisor, the Tech was in control of it the whole time. I  explained that I was expecting a Certified Mitigation Specialist to do my job, but he just kept touting all the Tech's experience, and quality work, etc. When I told him I wanted a CMS to do the just and not just a Tech, he then mentioned the cancellation fee, to which I objected.  I then apologized to the Tech, **************** for having wasted his time coming out, and then closed my garage door.  I never hung up on the supervisor because I never had control of ****'s phone.  And for that you can ask the Tech, **************** for his side of the story which should match up with mine.  I thank you for the waiving of the cancellation fee, but wanted to set the record straight about the events and the misleading info that I got from the **** phone Rep.   
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:08/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a radon mitigation system installed on 11/9/22. This was installed in a house we were purchasing. As recommended, we completed a post-install radon test which showed the level was still at 4.0. The report is attached. We also installed a continuous monitoring device which, since installed, has shown an average level of 4.0 and an average for the last month of 4.6.When contacting **** again for additional mitigation, we were told they can't accept the continuous device readings and we need to do additional testing from their lab. So we did... that test showed a radon level of 4.1. Still above what is recommended.I have since contacted **** multiple times to try and have additional mitigation completed. I have only twice actually been able to speak with someone. The first time, I was told that a note was being sent to the "local service provider" to contact me and arrange to have the issue fixed. That has been a month ago and no contact. I phoned again today, 8/22. I was being told that I was being transferred to the rep who was assigned to the case... only to be put directly into someone's voicemail box. We are entitled to additional services per the **** warranty document... but it seems nearly impossible to actually receive those services. We would simply like to have the radon reduced to acceptable levels.

  

  Business Response

  Date: 08/23/2023

  Sorry about the experience. Glad we were able to speak with you today and get scheduled to come out on 9/1/23 to resolve your concerns. 

  Customer Answer

  Date: 08/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1, ****************************************************************** my home. He did not speak to me about any mishaps during the installation, however there was damage done during the installation to the *** pipe to our Sump Pump. It appears that he accidentally cut a hole in that pipe with what may have been a power saw. When it rained and the sump pump turned on water sprayed forcefully out of that hole. I had a plumber come to repair the sump pump, which had been installed only about 10 days earlier. This was the company, *********************, that had just installed it. I have that pipe, which the plumber had to replace, in my possession. In addition, the plexiglass cover to the sump pump and radon pipe had been sealed with some kind of caulking used by painters, which was a white gooey mass and did not seal anything. The plumber had to remove all of that ineffective material and replace it with the proper silicon caulking.The installer from SWAT was a very pleasant young man and we got on very well. He did not communicate to me any problem except that it was a more difficult installation than usual. When I spoke to a woman from SWAT about the situation, she was not helpful at all. In fact, she first said that the technician noted a "Problem with the Sump Pump", then told me to forget that she said that. The problem with the sump pump was the damage caused during the installation of the Radon device. The new sump pump was working perfectly before SWAT installed their equipment.

  

  Business Response

  Date: 08/13/2023

  Sorry about the experience *****. Our Regional Manager called and spoke to you about the situation. We offered to pay for the repairs after seeing invoice and picture of the pipe. 

  Customer Answer

  Date: 08/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Radon Mitigation System was installed by SWAT Environmental on July 6th, 2023. The process of obtaining a quote for the work and scheduling the appointment was *****************! The technician who installed the system was very nice. Shortly after the technician left, we noticed a gap in the roof/ceiling between where the piping runs outside of the home. I called SWAT to have someone come seal the gap. It's large enough that a rain storm could cause flooding in the basement.The customer service person I spoke with was rude, short, and incredibly unhelpful. The tried to schedule a repair 21 days in the future. When I was discussing the issue of pests, weather, etc. because of a HOLE in the roof, the representative cut me off as I was speaking and raised her voice to speak over me. She didn't offer any helpful solutions for this problem. I simply asked SWAT to stand by their work and and was met with animosity and rudeness.

  

  Business Response

  Date: 07/11/2023

  Sorry to hear about your experience. I believe there is a misunderstanding as we did not penetrate the roof in any way. Our system runs to the outside using the side of the house to exit. We can see from the pictures ************** takes at every job that there are no gaps and caulking running all around the system. Many times customers are confused by light coming through because we use a white caulk that can allow light to shine through but doesn't mean there is a gap. As our customer service rep explained we will still have someone come out to double check and have that scheduled for 7/31/23. We will try and pull forward sooner as our schedule is constantly moving.