Complaints
This profile includes complaints for Americollect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 147 total complaints in the last 3 years.
- 60 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this **** with charter communications, I do not have contract with AMERICOLLECT, they did not provide me with the original contract as i requested.
Business Response
Date: 06/25/2024
Please see attachedInitial Complaint
Date:06/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not exactly sure of the dates but this collection agency has posted a collection for a medical bill for $2273 from sometime around 2013 or **************************************************** *************, **. At that time and for the past 18 years I have had health insurance with BCBS thru my work so this imaging bill should have been sent by the hospital billing for payment but was not. 3 or so years later this collection business put this bill on my credit report & I have been trying unsuccessfully to get it removed thru the credit service I use but nothing works. I called my health insurance & this hospital only had a certain amount of time to send in a bill for payment so after that many years they would not cover it after this much time. I will not & should not have to pay for something that would have been covered had it been turned in for payment in a timely fashion. I want this removed immediately from my credit report. Thank you.Business Response
Date: 06/25/2024
Please see attachedCustomer Answer
Date: 06/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:06/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Oklahoma emergency physicians I do not have a contract with Americollect **** They did not provide me with the original contract as I requested.Customer Answer
Date: 06/19/2024
This is a photo of the oirginal letter i sent out on 4/30/2024 , followed by a receipt of another letter that was sent on May 6th 2024Business Response
Date: 06/20/2024
Please see attachedCustomer Answer
Date: 06/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:06/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company have violated by rights with this alleged item, I am not liable for this item, I have no knowledge of this item. please provide me proof of the item, a contract with my signature, the original account payment history, proof of assignment and how the was validated and inserted on my credit report. if you fail to provide me with this information, you will pay $1000 fee or remove this from my credit report and closed right away. Im not liable at all or this debt.Business Response
Date: 06/13/2024
Please see attachedInitial Complaint
Date:05/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Americollect has been repetitively calling (about once a day) for a couple years. Their calls always come from different locations. The recording always states that I owe a debt, which I don't.Business Response
Date: 05/24/2024
Please see attachedInitial Complaint
Date:05/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a formal complaint against AmeriCollect **** for their persistent and unlawful harassment in attempting to collect a medical debt that is unverified, inaccurate, and not mine. Their actions constitute serious violations of consumer rights under various statutes, including the Fair Debt Collection Practices Act (*****) and the **************** Portability and Accountability Act (HIPAA). Despite numerous attempts to communicate with AmeriCollect **** and provide evidence that the medical debt they are attempting to collect is not mine, they continue to harass me by calling me, leaving threatening messages, and sending debt collection letters. Moreover, the debt in question is related to medical expenses, which are subject to additional protections under HIPAA. By attempting to collect this debt without proper verification and validation, AmeriCollect **** may have also violated HIPAA regulations by disclosing sensitive medical information without proper authorization. The relentless harassment and pursuit of this inaccurate and unverified debt has caused me a huge inconvenience, significant physical and mental distress and a decline in my mental health. I am deeply concerned about the disregard for consumer rights and privacy demonstrated by AmeriCollect **** Therefore, I request that the Better Business Bureau investigate this matter thoroughly and take appropriate action against AmeriCollect **** to ensure they cease all collection efforts related to this debt, rectify their violations of the ***** and HIPAA, and provide me with restitution for the harassment and emotional distress they have caused. Enclosed are copies of relevant documentation, including debt collection letters, communication records, and any other evidence pertinent to this complaint. Thank you for your prompt attention to this matter.Sincerely,***************************Business Response
Date: 05/24/2024
Please see attachedCustomer Answer
Date: 05/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was illegally called on 5/6/2024 at 7:39 am cst for a collection call. The law states that the legal time is 8:00am cst to 9:00pm cst. This is now becoming borderline harassment and looking for cease of communication or fines given to them for breaking the law for calling me within no contact times.Business Response
Date: 05/14/2024
Please see attachedInitial Complaint
Date:04/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am on disability and have ******** and ******** so no out of pocket expenses or copay. Im being told by American collect that I owe for X-rays done a year ago but Ive been covered way back beyond their date of treatmentBusiness Response
Date: 04/26/2024
Please see attachedInitial Complaint
Date:04/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The debt agency has continue to harass me, They are reporting $1,529 on my Equifax credit file three times. This same amount, and the agent has failed to provide me with the Purchase Agreement,, this is a not credit transaction with this particular company. Instead I receive a computer print out of alleged medical charges. They are in violation of HIPAA and I will not be pushing this issue under the rug. If this issue is not rectified, I will be filing legal actionsBusiness Response
Date: 04/25/2024
Please see attachedInitial Complaint
Date:04/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I still have yet to get any legal information regarding this invalid debt proven that it is mine. Or I have not been provided with the purchase agreement. There is no lawfully standing proof that this balance is mine or this balance is correct. I will be taking legal actions against this debt agency if I continue to be harassed and bullied.Business Response
Date: 04/25/2024
Please see attached
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