Complaints
This profile includes complaints for Americollect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 147 total complaints in the last 3 years.
- 59 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The reported balance contains fees that were not part of the original agreement.
Business Response
Date: 09/16/2025
Please see attachedCustomer Answer
Date: 09/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ****Initial Complaint
Date:09/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The account is listed late during a period when I was under a documented payment extension.Business Response
Date: 09/16/2025
Please see attachedCustomer Answer
Date: 09/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ****Initial Complaint
Date:09/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10/31/2022 Amount $1000 The information provided is either incomplete, inaccurate, or unverifiable, and therefore should not remain on my file. Under the Fair Credit Reporting Act, I respectfully request that this account be investigatedBusiness Response
Date: 09/12/2025
Please see attachedInitial Complaint
Date:08/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been paying on this Emergency Physicians bill, thinking that it was not going to be on my credit report. When I called and confronted them, they said it would stay on my credit report until it was paid. I was also scammed by an employee saying that for $300 down and another $300 added to this, that he could correct all of the errors on my credit report. I paid the $300 , not realizing it was a scam until later. If I wanted a collection on my credit report then I would have not paid it! I am so mad and would like this off of my report and my 300$ back!Business Response
Date: 09/02/2025
**SEE ATTACHED DOCUMENT**Initial Complaint
Date:08/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is calling repeatedly claiming I have debt from *********. I called ProMedica and confirmed there is no such debt . They demanded my husbands personal information as well .Business Response
Date: 08/13/2025
Please see attachedInitial Complaint
Date:08/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not legally liable for this debt with AMERICOLLECT **** I do not have a contract with ************************* CLIN. They did not provide me with the original contract as requested. Please provide written confirmation of the removal, or full documentation validating the debt, including a signed contract and billing statements.Business Response
Date: 08/06/2025
Please see attachedInitial Complaint
Date:08/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this formal complaint against Americollect regarding the inaccurate and unverified reporting of a medical debt to the credit reporting agencies.Americollect has placed a collection account on my credit reports for a debt I do not owe. No original agreement bearing my signature has ever been provided to verify the validity of this alleged debt. Americollect has continued to report this unverified and inaccurate information to all three major credit bureaus, Experian, Equifax, and TransUnion, causing substantial and unjust harm to my credit standing.This reporting appears to be in violation of the Fair Debt Collection Practices Act (FDCPA), specifically 15 U.S. Code 1692g(a), which requires that a debt collector provide proper validation of a debt upon request. To date, Americollect has failed to comply with this requirement. As a result, my credit score has suffered, impacting my ability to obtain credit and other essential financial services.I am requesting that the BBB investigate this matter and assist in facilitating the following resolution:Immediate and permanent deletion of the Americollect collection account, Statement number *******, Reference code *******, amount $506, from Experian, Equifax, and ********** credit reports. Written confirmation from Americollect stating that the account has been removed and that no further collection activity will occur.Assurance that Americollect will not report or attempt to collect this invalid debt in the future.Thank you for your attention to this matter. I look forward to your assistance in reaching a fair and timely resolution.Business Response
Date: 08/06/2025
Please see attachedCustomer Answer
Date: 08/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for forwarding Americollect, LLCs response regarding my complaint (#********). I appreciate the opportunity to submit my rebuttal.
While I acknowledge Americollects decision to mark my account as "cease and desist" and their action to flag the accounts as disputed with the credit bureaus, this response is not sufficient or satisfactory.
I do not have any signed agreement or contract with Americollect, LLC, nor have I ever entered into any direct relationship with them that would justify their reporting of any collection account under my name. As such, I dispute the validity of these debts in their entirety. The reporting of these collection accounts to *******, **********, and Experian constitutes a harmful action that is negatively affecting my credit profile, causing me financial and reputational harm.
Further, under the Fair Credit Reporting Act (FCRA), any entity that furnishes information to the credit reporting agencies must ensure that the information is accurate and can be substantiated. Americollect has failed to provide a contract bearing my signature or any legally binding documentation demonstrating that I owe this debt to them. Simply providing an itemized statement is not sufficient proof of a legally enforceable obligation.
Therefore, I am formally demanding the immediate and permanent deletion of any and all collection accounts reported by ********************** from all three major credit bureaus. Until and unless Americollect can provide a valid signed agreement establishing a debtor-creditor relationship between myself and their company, their continued reporting of this alleged debt constitutes inaccurate, unverified, and potentially unlawful credit reporting.
I request that the BBB keep this case open until Americollect fully resolves this matter by removing the accounts from my credit reports, not merely flagging them as "disputed."Thank you for your continued attention to this matter.
Regards,
******* ****Initial Complaint
Date:07/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **************************, I do not have a contract with AMERICOLLECT, they did not provide me with the original contract as i ************** date:2/22/2023 Account ***************Business Response
Date: 08/04/2025
Please see attachedInitial Complaint
Date:07/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debt appeared on my report after a data breach involving my personal information.Business Response
Date: 08/01/2025
Please see attachedInitial Complaint
Date:07/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not liable for this debt with AMERICOLLECT **** I do not have a contract with the collection agency AMERICOLLECT *** , they did not provide me with the original contract as requested.Customer Answer
Date: 07/21/2025
I have reviewed the business' response and am rejecting it because: Im not liable to the debt AMERICOLLECT *** sold to a third party, I haven't signed any paperwork signing off debt to another party, I never received notice of transfer of debt nor had a new contract made in my name, sent to me, signed by me, any debt sold to a third party is now the third party's debt not any other customers. I demand a correction of report and the account to be removed from my credit report.
Sincerely, ******* JezakCustomer Answer
Date: 07/21/2025
Files attached with dates and informationBusiness Response
Date: 07/22/2025
Please see attachedCustomer Answer
Date: 07/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****
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