Complaints

This profile includes complaints for Americollect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Americollect, LLC

  1851 S Alverno Rd Manitowoc, WI 54220-9208

  
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  Americollect, LLC

  PO Box 1566 Manitowoc, WI 54221-1566

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account: ********, Date: 10/01/201915 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C. **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. 15 *********** Without the prior consent if the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt 15 U.S. Code ****b (2) not state that such consumer owes any debt;15 U.S. Code ****b (5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt 15 U.S. Code ****g (B)If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or a copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. Collection activities and communications that do not otherwise violate this subchapter may continue during the 30-day period referred to in subsection (a) unless the consumer has notified the debt collector in writing that the debt, or any portion of the debt, is disputed or that the consumer requests the name and address of the original creditor. Collection activities and communication during the 30-day period may not overshadow or be inconsistent with the disclosure of the consumers right to dispute

  

  Business Response

  Date: 10/10/2022

  Please see attached. 

  Customer Answer

  Date: 10/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C. **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. 15 *********** Without the prior consent if the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt 15 U.S. Code 1692b (2) not state that such consumer owes any debt; 15 U.S. Code 1692b (5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt! You never sent me any proof of verification either you ignored my letter, I sent it on 9/9/2022, you received it on September 13th,that was my second letter you ignored, this qualifies for an automatic deletion! 

  1ZF625Y10385911470, that's the tracking number!  
  Regards,
  
  *****************************

  

  Business Response

  Date: 10/20/2022

  Please see the attached. Americollect has received, investigated, and responded to the consumer's concerns to the best of our abilities and has provided the requested documentation. Without a material change in information provided, we will not respond to further complaints.