Complaints
This profile includes complaints for Americollect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 148 total complaints in the last 3 years.
- 60 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with SSM HEALTH **** MEDICAL GROUP and do not have a contract with AMERICOLLECT **** They did not provide me with the original application as I asked.In accordance with the Fair Credit Reporting act. AMERICOLLECT **** has violated my federally protected consumer rights based on sections:15 ********** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It states a consumer reporting agency cannot furnish an account without my written instructions.I demand accounts #*********,12843****,15711****,15711****,15714****,15714****(Equifax), accounts #*********,12843****,15711****,15711****,15714****,15714**** (Experian), and accounts #*********,15714****,15714****(TransUnion) be deleted from my credit reports!Customer Answer
Date: 02/25/2023
I have never received any documentation from amerricollect. I have not signed a contract nor have any documentation from them other than the credit report.
Business Response
Date: 03/07/2023
Please see attached.Customer Answer
Date: 03/08/2023
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed belowI reject the unsatisfactory response. Due to the fact that they have not provided me with the original application I have asked for. In addition, it still does not address the fact I have a right to privacy. (15U.S.C **** section 602A) (15U.S.C **** section 604A section2) stating cusumer reporting agency cannot furnish an account without my written permission.
I demand all accounts be deleted from my credit report.Regards,*****************************Business Response
Date: 03/15/2023
Please see the attached response.Customer Answer
Date: 03/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Americollect is the company on my credit report. They continually refer me to another company but yet this is the company violating my rights. They have not and will not furnish me with the original contract, nor have I signed anything with this company.
With that being said again this situation is not resolved. No original contract nor documents. I have a right to privacy and the consumer reporting agency cannot furnish an account without my written permission.
Regards,
*****************************Initial Complaint
Date:02/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a victim of identity theft. I recently learned that my personal information was used to open an account at your company. I did not open or authorize this account, and I therefore request that it be closed immediately. I also request that AMERICOLLECT *** absolve me of all charges on the account, and that you take all appropriate steps to remove information about this account from my credit files.Business Response
Date: 02/10/2023
Please see attached.Initial Complaint
Date:01/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You are not licensed to collect in *******.Business Response
Date: 02/06/2023
Please see attached.Customer Answer
Date: 02/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
***************************Initial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do NOT owe this company any money. As the federally protected consumer I am not validating any alleged debt. This company shall CEASE all communication with and of me. A part of ceasing communication is deleting this alleged debt off of my consumer report because that is a form of communication. This company must make notice that this debt is being disputed. I did not give this company permission to contact me nor did I give them access to my nonpublic personal information. This company is committing aggravated identity theft. It is also required by law that a debt collector cannot use a symbol because this is an invasion of privacy. As a consumer I have the right to privacy. They have yet to provide me any evidence or validation of a contract with my original signature on it. Once again, I do NOT owe this company any money. With that being said this needs to be deleted off my credit file. Cease and desist. Thank you.Business Response
Date: 12/19/2022
Please see attached.Initial Complaint
Date:11/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this is my response to your frivolous and deceptive response through CFPB portal. even though you have completely ignored my original letter stating you're in violation for reporting a account based of payment transactions for medical products or services under 15 USC 1681a(3), in your response you have committed multiple violations under the ****** you have used a logo/symbol which indicates that you are in the debt collection business which is a violation of law under 15 USC ****b(5) which is infringement of my right to privacy. you have also presented a false and misleading representation as you have only stated that the communication was from a debt collector but not the remaining part of 15 USC ****e(11) which requires you to state that you are attempting to collect a debt and any information will be used for that purpose in each SUBSEQUENT communication. I am also aware on my consumer report you are reporting as my creditor in regard to this account but according to the definition of a creditor pursuant 15 USC ****a(4) any person to the extent that receives an assignment or transfer of a debt in default solely for the purpose of facilitating collection of such debt for another is NOT a creditor. making you in violation for furnishing a deceptive form under 15 USC ****j. You are a third-party collection company and lawfully cannot validate any of my debts therefore you are reporting a invalidated account on my consumer report & have not provided proper documents to validate this debt under 15 USC ****g, therefore you are not only using unfair and deceptive practices under the ***** which i have proof of and am including in this complaint. you are also reporting a debt which is invalidated. I demand you delete this tradeline across all consumer reporting agencies immediately and no further action shall be taken on my end. failure to comply i intend to take action immediately to get justice due to the inequity you have caused me by your unfair collecting methodsBusiness Response
Date: 11/17/2022
Please see attached.Business Response
Date: 11/29/2022
Please see attached.Customer Answer
Date: 11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
you have only submitted to me one sheet of paper, which does not validate a debt. you are completely ignoring the base of my complaints and using frivolous response methods. what you have provided is not sufficient information to validate this debt, as you are a 3rd party agency and without personal knowledge you lawfully cannot validate any of my debts. you have failed to provide an original contract between me and the alleged original creditor, documentary evidence in accordance with book of account public and private with inclusion of balance sheet items pursuant 12 USC 1831N. You have failed to provide a contract between me and your agency which would induce me to owing your company anything, and you have failed to provide any documents you have submitted to CRA's to make it seem like i owe your company a debt when in fact i do not. therefore, you shall be held liable under 15 USC ****j for furnishing a deceptive form with whatever false and altered documents you have submitted to the consumer reporting agencies. Failure to respond with validation documents along with certified mail tracking number which proof of delivery of a ******* letter within 5 days of furnishing this account on my credit report, then you silence shall equate to agreement that this debt remains invalidated and in violation of law under 15 USC ****g. In your response of this compliant you have violated my rights once again under 15 USC ****b(5) for using symbol in the contents of your last communication which indicates that you are in the debt collection business that constitutes to abusive debt collection practices and infringement of my right to privacy.i demand you delete this tradeline across all consumer reporting agencies and no adverse action shall be taken against your company, failure to comply i have verified proof of your violations and intend to use them against you immediately due to the inequity i have received from your unfair and deceptive collection practices.
Regards,
*********************************Business Response
Date: 12/07/2022
Please see attached.Customer Answer
Date: 12/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************Initial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I checked my credit report recently and was surprised to see that I was in collections from a previous healthcare provider who I had thought I had a $0 balance with. Nobody reached out to me to warn me I had a balance or would get sent to collections. Even the collection agency who I just learned the name of has not tried to contact me via mail/email/or phone. This impacted my credit score and I feel like I had no chance to even make sure it didnt get to collections or pay it as soon as it got there.Business Response
Date: 11/21/2022
Please see attached.Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
n accordance with Fair Credit Reporting act Convergent account#*********H,*********B,*********D,*********C,*********E,2448188538 Americollect **** has violated my rights. They did not provide me with the original application like I asked 15 U.S.C **** section 602 a States I have a right to privacy.15 U.S.C **** section 604 a Section 2: It also states a consumer reporting agency can't furnish a account without my written instruction.Business Response
Date: 11/17/2022
Please see attached.Initial Complaint
Date:11/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with SSM ******************** and do not have a contract with Americollect **** They have not provided me with the orginial application like I asked (Acct #*********)Customer Answer
Date: 11/03/2022
Hello ***********
Thank your quick response! I see you are asking for copies of documentation verifying my transaction with Americollect.
I haven't done any business with them, but it's a collection agency that has reported allegedly my debt to all three bureaus.
They have failed to provide me a contract with my signature or any type of documentation showing that this debt belongs to me.
On top of that name and last name on the bills is not mine, it's misspelled so I do not know how they got these details.
I was able to get these collections removed from TransUnion and Equifax, however it's still being shown on Experian.
Is it something that you can help me out with?
All best.
Pawel StryszawskiBusiness Response
Date: 11/10/2022
Please see attached.Customer Answer
Date: 11/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello ***********Thank you for helping me out with this case. I have chosen to not to accept the response from the business because it's not only about the name being misspelled. I am not liable for these debts and I have requested the business multiple times to provide me a proof like a contract with my signature showing that these debts belongs to me. They have sent me some bills with incorrect information, but has completely ignored my requests. They haven't provided ANY documents showing that these debts belongs to me. Based on their answer it looks like they are totally aware that these information on bills are inaccurate (it's not my name) but still decided to report it to all credit bureaus. Isn't it against the Fair Credit Report Act?Regards,
**********************Business Response
Date: 11/21/2022
Please see the attached response. Americollect has investigated with our client and provided as much information as we have been able to obtain, to date, and has answered the concerns to the best of our abilities. Unless the consumer provides the additional information requested after receiving the statements we are mailing, we will not respond to further complaints containing the same information.Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps on harassing me. They chase me for debts not owed and it needs stop.Business Response
Date: 11/10/2022
Please see attached.Initial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been requesting for this company to provide me with validation of this alleged debt for clarification but I have not yet gotten any information as yet. Also, My rights as a consumer might have been violated especially my right to privacy.Business Response
Date: 10/31/2022
Please see attached.
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