Complaints
This profile includes complaints for Americollect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 148 total complaints in the last 3 years.
- 60 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never received any invoices from Americollect *** regarding my owed debt, my insurance should have covered this, and now its reflecting on my credit report.
Business Response
Date: 12/30/2024
Please see attachedInitial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
According to my credit report, an account was placed in collection from this company. I have not had any correspondence from this business and this has negativity effected my credit score. This was placed on my report on or around August 12th of this year.Business Response
Date: 12/20/2024
Please see attachedInitial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with AMERICOLLECT, I do not have a contract with AMERICOLLECT, they did not provide me with the original contract as I requested.Customer Answer
Date: 12/18/2024
I don't have proof of the exact dates
I've spoken to the company's representatives, although I did inform them that I was totally unaware of this debt, and never gave consent of their contract on my behalf. I asked for proof as of today 12/08/24 and I was told I can be sent an itemized bill which is not showing where Ive signed anything owning this.Business Response
Date: 12/19/2024
Please see attachedInitial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Americollect contacted me today over a debt that I Do not owe an the supposed original debt belongs to a minor (12 years old) my son I told them to not contact me again an I would like this to be disputed an removed from both of us. ****** is only 12 and I have no knowledge nor did I sign an agreement with them to buy nor the original creditor to sell our information. Plz review and delete they have information wrong that account such as phone number an other items questionable. I didn't even receive a validation letterBusiness Response
Date: 12/09/2024
Please see attachedInitial Complaint
Date:11/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with INDEPENDENT EMERGENCY PHYSICIA. I do not have a contract with AMERICOLLECT **** they did not provide me with the original contract as requested.Customer Answer
Date: 12/02/2024
To Whom It May Concern,
Thank you for your inquiry regarding my complaint against Americollect, Inc. I appreciate the opportunity to provide additional details and documentation to support my claim.
I have previously communicated with Americollect regarding the erroneous collection they are reporting on my credit file.Specifically:
September 2024: Americollect called me to discuss the debt. During this call, I explicitly informed them that I do not owe any liability to the original creditor, INDEPENDENT EMERGENCY PHYSICIA.
November 28, 2024: I sent a formal dispute via email to Americollect, attaching proof that the original debt was resolved.
Despite these communications and the evidence provided, Americollect continues to report this inaccurate collection account. Most concerningly, they updated the status of this account on December 1, 2024, further perpetuating the error and negatively impacting my credit report.Attachments Provided:
To support my claim, I have included the following documents:
Proof of Payment: Demonstrating that the original debt with INDEPENDENT EMERGENCY PHYSICIA was paid in full prior to being sent to collections.
Communication Log: Detailing my previous interactions with Americollect, email sent on November 28, 2024.Statement of Facts:
I have no transactions, agreements, or engagements with Americollect, as I have not entered into any contract with them nor do I owe them any money.
This is not my debt, as proven by the attached documentation showing the original balance was satisfied directly with INDEPENDENT EMERGENCY PHYSICIA.Request for Resolution:
I respectfully request that the BBB assist in resolving this matter by ensuring that Americollect:
Immediately removes the erroneous collection account from my credit report.
Ceases all reporting of this account to the credit bureaus.This situation has caused undue stress and damage to my creditworthiness. I hope this matter can be resolved swiftly and fairly with the assistance of the BBB.
Thank you for your attention to this issue. Please do not hesitate to contact me if additional information is needed.
Sincerely,******* ******-******
Business Response
Date: 12/09/2024
Please see attachedCustomer Answer
Date: 12/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
I appreciate the response; however, I must reject this response as it remains insufficient. It does not fully address my concerns regarding proper validation of the alleged debt as required under the Fair Debt Collection Practices Act (FDCPA), Specifically the lack of written notice following our initial communication and as I have not yet received proper documentation. Please find my detailed response letter addressed to Americollect attached, which outlines my position and requests in full. I kindly request that this matter be addressed appropriately and in compliance with the federal law.
Regards,
******* ******-******Business Response
Date: 12/10/2024
Please see attachedCustomer Answer
Date: 12/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
Americollect has failed to fully acknowledge or address the specific requests outlined in my previous correspondence. Additionally, they have not ceased collection activities, including reporting to credit bureaus, despite my clear dispute. They also did not address the lack of written notice following our initial communication, as mandated under federal law.A more detailed response outlining my concerns and requests is enclosed for your review.
Regards,
******* ******-******Business Response
Date: 12/27/2024
Please see attachedCustomer Answer
Date: 01/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******-******Initial Complaint
Date:11/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company was hired to collect a debt ($1,982.00 which has been paid via my health insurance and I do not owe) for Tulsa Hospital Medicine Physicians for services between June *****, 2024. My work health insurance paid for those services the very next month on July 15, 2024. I have never received a bill directly from Tulsa Hospital Medicine Physicians and Americollect has not been forthcoming in due diligence in checking with who their collecting for that I DO NOT HAVE ANY OUTSTANDING DEBTS with Tulsa Hospital Medicine Physicians. I shouldn't have to do Americollect's job to confirm that information and I'm suspicious about their calls (that shouldn't be occurring) and the collection statement I received. Also, if Tulsa Hospital Medicine Physicians misapplied my health insurance payments to someone else's bill, they need to correct their records and the misinformation given to Americollect. That's not my responsibility. Thanks in advance for your assistance, it's greatly appreciated.Business Response
Date: 12/04/2024
Please see attachedCustomer Answer
Date: 12/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Dear Ms. ******* good evening,
Thank you so much for forwarding Americollect's response to my complaint to me. I disagree with their request and feel that their response is just a
canned response and didn't provide any concrete answers whatsoever. Their request for my insurance information isn't something that I trust since
I have record from my insurance that all medical debts for the time period in question, to all debtors, were paid several months ago. If the creditor
they supposedly represent (Tulsa Hospital Medical Physicians) isn't willing to talk with me face to face concerning a debt that they know they have
been paid for (in July) then there's a greater issue going on. As stated in my complaint when I originally filed it, I'm not to do their job in communicating
with whom they represent (who should be providing them with accurate or corrected information). If the next response they (or whom they represent)
doesn't resolve the matter to my satisfaction then I will submit my complaint to the state. Thanks so much for your continued assistance with this matter
as it's greatly appreciated.
Sincerely,
******* *******
Regards,
******* *******Business Response
Date: 12/09/2024
Please see attachedInitial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I consistently get calls from AmeriCollect for a debt I have no record of. They leave these long drawn out messages with no real explanation about why they are bothering me on a daily basis. I am requesting that AmeriCollect cease all communication with me.Business Response
Date: 10/17/2024
Please see attachedInitial Complaint
Date:09/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******************** *************************************** 312-774-0663 08/30/2024 Americollect *********************************************** Account #********** Subject: Cease and Desist Notice To Whom It May Concern,Iam writing to formally request that Americollect **** cease and desist al communications regarding an alleged debt related to me, ********************. Your company is in violation of several consumer protection laws while attempting to collect this debt ni the State of Illinois, where you donot possess the required licensing to operate as a debt collector.The following violations have been identified under the Fair Debt Collection Practices Act (FDCPA):1. 15 U.S.C. 1692c: Communication with the Consumer. You are not permitted to communicate with me regarding this debt without my prior consent or the express permission of a court of competent jurisdiction.2. 15 U.S.C. 1692e: False, Deceptive, or Misleading Representation. Your company is prohibited from utilizing any false, deceptive, or misleading means in connection with the collection of any debt.Business Response
Date: 09/10/2024
Please see attachedInitial Complaint
Date:09/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am not responsible for a debt placed on my experian and equifax report with ****************************. Nor did I agree to any reporting or collection contract with ****************** I also believe this account is violating my privacy and is a HIPPA violation.Customer Answer
Date: 09/09/2024
Letter attachedBusiness Response
Date: 09/11/2024
Please see attachedInitial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a phone from **** and received it via mail. I could not get the phone to activate so I took my phone in store to see what the issue was and why i couldnt active it. I was told that my credit score was not high enough to have an account with them that I should have never received the phone, and they had no clue how I would get sent one. When I tried to return in store i was informed I had to ship it back due to it being sent in the mail, and that there would be no charge since I was not keeping the phone. So the next day I got a return label and sent the phone back. A few months later I received a bill stating I owed them $945 that I have been trying to dispute since and multiple times I have been told it was being taken off and handled but it still continues to stay on my accounts defacing my credit. They have not i my one but two debt collection agencies hanging debt over my credit the second business is **************************** and the changed the charge price to $829 trying to lower the payment on a phone I sent back and should not be paying for and now both of the debts they added to my account have ruined my credit. When I explained the issue to one of my family members they referred me to the BBB I had no clue that you guys could help I have been trying for almost three years to have this disputed to no evail.Business Response
Date: 08/20/2024
Please see attached
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