Complaints
This profile includes complaints for Americollect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 148 total complaints in the last 3 years.
- 60 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a formal complaint against Americollect, located at ***************************************************************************, regarding their illegal reporting of a medical debt on my credit report in violation of federal regulations.Complaint ************************** Americollect Original Creditor: Emergency Resources Group Account Balance: $952 Date Opened: July 8, 2024 Date Reported: February 6, 2025 Nature of the Complaint:1.Illegal Credit Reporting ************ Rules Violation)This debt was reported to credit bureaus before the required 1-year waiting period, violating the ***** updated rules on medical debt reporting.2.Failure to Provide Proper Debt Validation (FDCPA Violation 15 U.S.C. 1692g(b))I formally requested validation of this debt, including an itemized statement, a signed contract, and proof of their legal authority to collect. Americollect has failed to provide any verification, yet they continue to report this debt, which is a violation of my consumer rights.3.Potential Violation of the No Surprises Act If this debt resulted from an out-of-network emergency provider, it may be illegal for Americollect to report it under federal law. They have not provided proof that this debt is not protected under the No Surprises Act.Requested Resolution:I am demanding the immediate removal of this account from my credit reports due to its improper and unlawful reporting. If Americollect cannot provide complete validation of the debt, they are required by law to cease all collection efforts and delete the account from all credit bureaus.If this matter is not resolved promptly, I will escalate my complaint to:The ************************************ (****)The ************************ (***)The State ************************ I expect a written response within 30 days confirming that this account has been removed from my credit reports.
Business Response
Date: 03/03/2025
Please see attachedInitial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* ****** ****** ********************************** February 21, 2025 Americollect, *** ********************************** Subject: Debt Validation Request To Whom It May Concern,I am writing in response to your collection notice regarding an alleged debt. Under the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. 1692g, I am requesting written validation of this debt, including:1. The name and address of the original creditor.2. A copy of any agreement showing I have a legal obligation to pay.3. A complete breakdown of the amount you claim I owe, including interest, fees, or other charges.4. Proof that your agency is authorized to collect this debt.Until you provide this information, I request that you cease all collection efforts and do not report this debt to credit bureaus. If you have already reported it, I request that you notify them of a dispute.This letter serves as notice that I dispute the validity of this debt. Please provide all requested information via mail at the address listed above.Sincerely,********* ****** ******Business Response
Date: 02/25/2025
Please see attachedInitial Complaint
Date:02/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** Cambridge ** ******************************************************* *********************** ********** 02/19/2025 AmeriCollect **************************************************************************************************** Subject: Debt Validation Request Under 15 U.S.C. 1692g Dear AmeriCollect INC,I am writing in response to your recent communication regarding the alleged debt referenced in your letter. Pursuant to 15 U.S.C. 1692g, I am exercising my right to request verification of the debt and your authority to collect it.Please provide the following information as required under the Fair Debt Collection Practices Act:The amount of the debt.The name of the creditor to whom the debt is currently owed.A copy of the original contract or agreement creating the debt, or any other document evidencing the validity of the debt.A detailed statement of account showing the amounts being claimed and any interest, fees, or charges applied to the debt.Proof of your authorization to collect this debt, including the name and contact information of the original creditor, and any documents verifying that you are authorized to collect this debt on their behalf.Under the *****, you are required to cease collection activities until this debt is validated. Please provide the requested information within 30 days of receiving this letter. If you are unable to provide the requested validation, I ask that you immediately cease further collection efforts and remove any reference to this debt from my credit report.Please note that failure to respond appropriately to this request may constitute a violation of the ****** and I reserve my right to take further action if necessary.Thank you for your prompt attention to this matter.Sincerely,****** Cambridge **Business Response
Date: 02/20/2025
Please see attachedCustomer Answer
Date: 02/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** CambridgeInitial Complaint
Date:02/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This cease and desist was sent to them on 8/16/25 and all collections have been removed from my credit history. They called again on 2/12/25, at this point it is harassment.Business Response
Date: 02/14/2025
Please see attachedCustomer Answer
Date: 02/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******-******Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for this debt. I have no contractual agreement with Americollect and have no knowledge of the origin of this collection account.Business Response
Date: 02/14/2025
Please see attachedInitial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with AMERICOLLECT plus they did not provide me with the original application like I asked.Account No: ******* Amount Disputed: $1667Business Response
Date: 02/11/2025
Please see attachedInitial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ophthalmology associates. I do not have a contract with Americollect **** they did not provide me with the original contract as I requestedCustomer Answer
Date: 02/13/2025
I reach out to the original creditor "OPHTHALMOLOGY ASSOCIATES" and I'm attaching the receipt from the original creditor. Also I'm attaching the email from which the receipt came from as proof of origination.Business Response
Date: 02/14/2025
Please see attachedInitial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company keeps calling asking for money with no proof of such. I've asked them repeatedly to stop calling (4 times) stop emailing and send such proof. They will not respond to a written request and have past 42 days since a proof of said **** was requested and have refused to send one but keep calling nonstop after being asked to stop and provide proofBusiness Response
Date: 01/16/2025
Please see attachedCustomer Answer
Date: 01/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appearonce again this pos of a company is chasing after money that I don't owe. Wonder how many people get this and are harassed by this business. The pos company sent a letter with false info. They couldn't prove anything but asked me to pay regardless. I asked for the proof and they sent me a receipt dated from a long time before said bills.there agents are jerks and don't care that they harass you constantly.I asked them to stop calling and prove such debt but they can't so they keep calling and calling and calling and calling and calling some more to get you to pay. I asked them to stop calling but where up to 16 calls this past week alone after I filed the bbb complaint
You're the worst of the worst and I wish nothing but the worst upon you.
Regards,
**** ******Business Response
Date: 01/27/2025
Please see attachedCustomer Answer
Date: 01/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
This is unacceptable, yes you did send some info in regards to the baseless claim you're making. All of the records you sent do not have any sign off of me for those dates. You did send one letter with a e filed signed spot that was for a completely different matter on a completely different date then any of the bills. It goes to show the route you or the docs office seem to be taking with this.
all of the bills sent are not filled correctly with insurance as stated to the docs office. Some of the dates provided are not the days of service or close to any date of service even though I was told they are.
In your letter it claimed you would assume the sum was due if not contested after 30 days. I wish I was given the same rights since it took over 30 to get any info after asking several times to me and a bbb complaint as well.
Regards,
**** ******Customer Answer
Date: 02/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response he.]I'm not going to give you people any info for your claim to try and use against me. You have to be kidding yourself.
prove I owe and stop the harassmentI've Given you more then 30 days, if you can't prove the dates,can't prove the claims then I'm not paying you or those pos hacks anything.
prove the amount due or leave me alone. One week from today( 2/06/2025) is more then fair since I'm been rejecting your claim for more then 60 days without proof of anything you've shown
**** ******Business Response
Date: 02/10/2025
Please see attachedCustomer Answer
Date: 02/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewedonce again you provided nothing to show I owed said debt. That's a e signature you have, not an actual one. Anyone can do that.
you have not provided any new or proven any info to validate the amount owed.please provide such paperwork if you have it or I'm considering this a false matter and will no longer respond to you.
just to be clear, I need proof of this. Not some response saying you did something to prove it, actual proof.you taken over 60 days now and have proven nothing other than you can harass someone without proof.
**** ******Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Debt collectors saying I owe 1052 but i have a bill showing my balance is $0. They are saying i owe money when my balance is $0.Business Response
Date: 01/16/2025
Please see attachedInitial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with RADIOLOGY IMAGING CONSULTANT and I do not have a contract with AMERICOLLECT *** plus they did not provide me with the original application like I asked.Account No: ***** Amount Disputed: $630Business Response
Date: 01/06/2025
Please see attached
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.