Complaints
This profile includes complaints for Americollect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 148 total complaints in the last 3 years.
- 60 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is ******* ***************************, I filed for Bankruptcy on September 14, 2023. Im receiving harassment telephone calls from Americollect. Im requesting this company to cease & stop contacting me about a debt I dont owe. In the court case or arbitration meeting all matters will be resolved and addressed by my attorney. An automatic stay has been ordered by the petition filing of my bankruptcy. If Americollect continues to contact me I will file harassment charges and a lawsuit against this company.
Business Response
Date: 09/22/2023
Please see attached.Initial Complaint
Date:09/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A few months ago, this company contacted me regarding a debt of $ *****, which I do not owe. I am exercising my right under the Fair Credit Reporting Act, Section 609, to request information regarding an item listed on my consumer credit report. Per section 609, I am *********** see the source of the information, which is the original contract.Business Response
Date: 09/27/2023
Please see the attached responseCustomer Answer
Date: 10/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The collection agency has responded by stating that the provider would provide the requested information, however, the agency should not have engaged in any collection activity without evidence from the provider. Also, the provider did not provide the patient with any services and only referred the patient to another facility.]
Regards,
***************************Business Response
Date: 10/12/2023
Please see attached,Initial Complaint
Date:08/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am not liable for the debt, i do not have a contract with americollect. i did not sign any documentation that suggest that i need to pay them or owe them moneyCustomer Answer
Date: 08/08/2023
hi, this is the document you requestedBusiness Response
Date: 08/09/2023
Please see the attachedInitial Complaint
Date:07/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** with Americollect calls my phone daily. I have explained for the last time that I am not the person she is calling. Nor do I have a debt with the collection extortionists she is employed by. I feel sorry for **** for even having a medical debt in this country but I am NOT her! I just want them to stop calling my phone every day!!!!! I block every number and yet *** with Americollect still calls!Business Response
Date: 07/25/2023
Please see the attachedCustomer Answer
Date: 07/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
Date:07/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt ******************** Health. I do not have a contract with Americollection **** They have not provided me with the original contract as requested.Business Response
Date: 07/21/2023
Please see the attachedInitial Complaint
Date:07/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with AMERICOLLECT INC.I do not have a contract with AMERICOLLECT INC.They did not provide me with the original contract as requested.This collection was reported to my account without my ********** U.S. Code ****b - Permissible purposes of consumer reportsBusiness Response
Date: 07/24/2023
Please see the attachedInitial Complaint
Date:07/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am not liable for this debt with ***********************************, i do not have a contract with americollect, they did not provide me with the original contract as requested.Business Response
Date: 07/14/2023
Please see the attachedInitial Complaint
Date:06/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9/16/22 seen for a medical exam and xray. bills were turned over to Americollect. Supplied the information that the bill was inaccurate since I own ***** and ***** vs. ***** and *****. Copies of medical EOB, bill from *********, financial assistance letter. They sent me a letter saying that the charges stand. Called ********* and they were never contacted by Americollect to follow up on the dispute. Still no resolution on the discrepancy in being overcharged by ********* per Americollect.I am not paying the bill until the adjustments are made and the are less than helpful. Waiting billing adjustment and correction to the credit report.Business Response
Date: 06/09/2023
Please see attached.Initial Complaint
Date:05/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see the attached email communication as it explains everything and has dates included. Thank you so much, *******************Business Response
Date: 06/14/2023
Please see the attachedCustomer Answer
Date: 06/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Americollect has been reporting on my credit report and has no proof of ownership of debt. They refuse to provide me with original documentation stating I owe them. I wish for them to cease and desist all reporting until proof of debt between me and them is provided. If it can not be provided I want the account removed from my credit report.Business Response
Date: 06/01/2023
Please see the attachedCustomer Answer
Date: 06/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
That is just a letter from the bbb to americollect. I see no response from them here at all. Just your letter to them
Regards,
***********************Business Response
Date: 06/02/2023
Please see the attachedCustomer Answer
Date: 06/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to americollects statement I disagree. They are required to verify the debt under the fair credit reporting act. I am not required to contact the original creditor. I have sent americollect a cease and desist email until original signed documents are produced. Without verification of the debt owed they acting unlawfully. Working on their behalf means they must have documentation of said debt. If they have documentation of said debt they can easily send it. Sending a statement saying i owe them is no documentation. I can easily send them a statement saying they owed me, the difference being I wouldn't be able to report to a credit agency. They must and are required by law to verify that I even signed any agreement with the original creditor or verify proof they are allowed to report said debt. None of which have they done.
Regards,
***********************Business Response
Date: 06/12/2023
Please see the attached
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