Complaints
This profile includes complaints for Americollect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 148 total complaints in the last 3 years.
- 60 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************************ once again has sent an invalid past due bill alert to the credit agency. I have celled multiple times telling them that insurance paid the claim from Dr. ******************************* on 06/19/2023 and that there should be a 0 balance. I received notification that they reported the claim once again as unpaid to the credit agency which has caused by credit rating to reduce by 27 points. I have letter from my insurance company which shows the Dr billed for $992, there was a plan discount through insurance of $626.90 and ****** insurance paid the doctor $365.10
Business Response
Date: 12/26/2023
Please see attachedInitial Complaint
Date:12/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
hey are charging me 580 dollars which do not belong to me, it is a fraud and I would like them to please take away my collections and I send them a claim which they have not accepted.Business Response
Date: 12/11/2023
Please see attachedInitial Complaint
Date:12/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unaware of the amount due and your bill does not include a detailed breakdown of any fees.Furthermore, I am allowed under the ***** law **************** Portability and Accountability Act of ****) to protect my privacy and medical records from third parties. I do not recall giving permission to (Name Of Provider) for them to release my medical information to a third par-*** I understand that the ***** does allow for limited information about me but any details may only be revealed with the patients authorization, therefore my request is twofold and as fol-lows:Validation of Debt and ***** authorization ?Please provide a breakdown of fees including any and all collection costs and medical charges ?Please provide a copy of my signature with the provider of service to release my medical information to you ?Immediately cease any credit bureau reporting until debt has been validated by me Please send this information to my address listed above and accept this letter, sent certified mail, as my formal debt validation request.Please note that withholding the information you received from any medical provider in an attempt to be ***** compliant will be a violation of the ***** because you will be deceiving me after my written request. I am requesting full documentation of what you received from the provider of service in connection with this alleged debt.Furthermore, any reporting of this debt to the credit bureaus prior to allowing me to validate it may be a violation of the Fair Credit Reporting Act, which can allow me to seek damages from.Business Response
Date: 12/12/2023
Please see attachedInitial Complaint
Date:10/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Americollect, I do not have a contract with Americollect, Inc., they did not provide me with the original contract as I requested.Customer Answer
Date: 10/18/2023
I CALLED THE COMPANY 7/7/2023 AND ASK THEM TO SEND PROOF OR DOCUMENTS OR SIGNED CONTRACT OF THE **** I *** NEVER RECEIVED ANY DOCUMENTS FROM THE COMPANY BUT THEY KEEP CALLING ABOUT THE **** BUT REFUSE TO SEND ME ANY DOCUMENTATION OR CONTRACTBusiness Response
Date: 11/02/2023
Please see attached.Initial Complaint
Date:09/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep calling me regarding a "debt" that they claim I owe. But when I emailed the company asking for them to send me proof of what I owe they refuse to send me any documentation or proof. Their response to me was that they have no record of me or a debt. Yet they keep calling me to tell me I have a debt! This is harassment and needs to stop if they cannot provide me with information.Business Response
Date: 10/10/2023
Please see attached.Customer Answer
Date: 10/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
Date:09/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business has repeatedly called me for help to consolidate or pay off debt when I never contacted them for help on any outstanding debt I owe. I have repeatedly asked them to remove me off their call list. They call daily, at one point 2-3 times on auto dial after asking them to stop calling me. They never said they took ownership or are trying to collect debt I owe to anyone. They harass me everyday for not being involved in my business and call from random phone numbers which I continue to block to no avail.Business Response
Date: 10/06/2023
Please see attached.Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 2 collections from this company that I have no relationship with. It is affecting my credit in a negative way and I don't know what this bill is for. I never received any information and they haven't sent me any information. One account is in the amount of $514.00 (five hundred fourteen dollars and zero cents) and one for/$507.00 (five hundred seven dollars and zero cents).I demand that these be removed from my credit report.Thank youBusiness Response
Date: 09/26/2023
Please see the attached responseInitial Complaint
Date:09/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account #: ********* - I am not liable for this debt with ECU HEALTH MEDICAL CENTER. I do not have a contract with AMERICOLLECT **** They did not provide me with the original contract as I requested.Customer Answer
Date: 09/27/2023
AMERICOLLECT *** is attempting to collect on a $973 debt with ECU HEALTH MEDICAL CENTER that I do not owe.Customer Answer
Date: 09/29/2023
8/25/2023Business Response
Date: 10/06/2023
Please see attahced.Initial Complaint
Date:09/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company is inacurately reporting a medical bill on credit report. This bill should have been filed with Medicaide and paid by the state like the rest of my medical bills. I have been on medical assistance through the state from 1997-2023. This is the only medical bill that is reporting and I am not the resposible party.Business Response
Date: 10/03/2023
Please see attached.Initial Complaint
Date:09/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debit with ******************** Health SE. I do not have a contract with Americollect, Inc. They did not provide me with the original contract as requested.Customer Answer
Date: 09/21/2023
Customer Answer
Date: 09/26/2023
I mailed notices to Americollect and Experian in July 2023 when my credit was pulled for my vehicle and I noticed it on there. I mailed notices again in August 2023 when they were still on there while applying for a mortgage.Business Response
Date: 10/06/2023
Please see attached.
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