Complaints
This profile includes complaints for Americollect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 147 total complaints in the last 3 years.
- 60 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not sure of the original date of this bill because no one has been able to confirm this information for me. Americollect showed up on my credit report and I have tried to dispute this account multiple times with no success. They are unable to verify any information unless I provide my personal information to them.I have asked for the original date and account t history for thr charges ad I am not sure if these details as well as the transfer of debt details. I do not have a copy traxt with Americollect to collect any of my personal information and still not details have been given. I am told I have to provide my personal information, which I am not willing to do. I'm they have a true debt wouldn't they already have this information. I would like this negative **** taken off my credit report. This is the only think showing and the disputing is getting old because we are going in circles getting no where.
Business Response
Date: 01/30/2024
Please see attachedInitial Complaint
Date:01/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A charity paid all my hospital bills so this should no longer be on my credit.the hospital contacted the carolinas medical services and gave them all necessary paperwork so they have been paid in full I need this removed from my account.thanksBusiness Response
Date: 01/22/2024
Please see attachedInitial Complaint
Date:01/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
your compant claims this has not been paid it was paid by insurrance remove it now AMERICOLLECT Last reported Jan 12, **** $1,677 Open balance RENOWN HEALTH Original creditor Report infoBusiness Response
Date: 01/15/2024
Please see attachedCustomer Answer
Date: 01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.] please bill new insurance
Regards,
***********************Business Response
Date: 01/16/2024
Please see attachedInitial Complaint
Date:01/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It's concerning a DEBT that my deceased husband had. I was told I had to pay that bill or else, they didn't care if he was dead or not, I was his spouse and had to pay it. They had our marriage date wrong saying it was 2022 , we were married Feb. 1st. ****.Business Response
Date: 01/08/2024
Please see attachedCustomer Answer
Date: 01/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has been consistently harassing me and reporting unverified information to my credit report. I requested verification months ago and they have been unable to provide information showing this debt belongs to me. Id like for this business to be held accountable for their bad business practices.Business Response
Date: 01/08/2024
Please see attachedInitial Complaint
Date:01/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am aware of my debt but never have permission to any entity company , creditor , or any party to disclose this information to my credit / consumer report . I am requesting removal ASAP . Legal action isnt that necessary .Business Response
Date: 01/02/2024
Please see attachedInitial Complaint
Date:12/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out to Americollect to Dispute a recent collection they had sent in the mail. I asked for the following on November 12, 2023:1. The Original Contract:*Please provide me with a copy of the original contract between **************** systems and myself. This contract should bear my original signature and should outline the terms and conditions of the debt. 2. Proof of Debt Assignment: I require written proof that this debt has been assigned or transferred to your agency. This documentation should demonstrate the chain of custody and confirm that you have legal authority to collect this debt. 3. Payment History: Kindly provide a detailed account of the payment history related to this debt with the original creditor. This should include all transactions, charges, and credits associated with the account. On November 24th, I received a letter that included only the payment history. I reached out to the company again requesting the missing information on December 8, 2023. I received a response back on December 28, 2023, that indicated that Americollect verified the information and that my claim was frivolous or irrelevant, but I didn't receive any of the information that I had previously requested. Which is why I am filing the claim.Business Response
Date: 01/02/2024
Please see attachedInitial Complaint
Date:12/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a call from this business today, 12/28/2023 from Jenn at Americollect ****, at my place of employment since allegedly it was the only contact number they had for me. When I requested that they forward me information regarding the alleged debt, the woman on the phone stated they had sent me notice twice previously and then wanted a bunch of personal information that if they are collecting alleged medical debt, they should already have. I noted that I wanted them to stop calling me at my place of employment and that I would not provide any additional personal information.Business Response
Date: 12/29/2023
Please see attachedInitial Complaint
Date:12/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against Americollect, Inc. regarding their handling of the debt associated with account number ************, which they reported to the credit bureaus without providing proper debt verification, as requested. On 07/13/2023 I sent a written request to Americollect, Inc. requesting verification of the debt pursuant to my rights under the Fair Debt Collection Practices Act (*****). Despite my request, I have not received any response or the requested verification letter. This failure to comply with my legal request raises serious concerns about the validity of the debt in question. Moreover, I want to highlight that I made a payment of the total outstanding amount of $1,321 to the original creditor, **************************** of ***** Bay, via check #***** on August 17, 2023. However, this payment was made without assuming any responsibility for the debt, as I had not received the requested verification from Americollect, Inc. Furthermore, I am deeply troubled by the fact that Americollect, Inc. has reported an amount of $1,260 to the credit bureaus, despite the original billed amount being $1,321. This discrepancy raises doubts about the accuracy and legitimacy of the reported information. I am formally requesting the following actions: 1. Immediate removal of the collection account #************ from my credit report. 2. Confirmation of the removal sent to my address or email as proof of compliance. 3. Proper adherence to the ***** regulations by Americollect, Inc. by providing the requested debt verification. I urge the ************************************ to investigate this matter promptly and take appropriate action against Americollect, Inc. for their failure to comply with the ***** regulations and their inaccurate reporting to the credit bureaus. I appreciate your attention to this matter and request a swift resolution to rectify this erroneous reporting on my credit file. Thank you for your assistance in this matter.Business Response
Date: 12/29/2023
Please see attachedInitial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Americollect sent me a letter/bill for something paid long ago. They say go to disputes@americollect, that is a lie. It just goes to the main website with NO option to dispute anything. Then I called 12-7-23, asked them to STOP Harassing me. Instead I get a call from **** ID **** at 9:56 Am on 12-8-23. ******** paid the remaining balance in April, period. This is the second debt collector trying to collect on this BOGUS debt. It is paid, leave me ALONE!Business Response
Date: 12/20/2023
Please see attached
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