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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    Customer Review Ratings

    1.13

    Average of 4,703 Customer Reviews

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    Review Details

    • John F

      Date: 05/16/2025

      I've ordered multiple things from multiple different times, most of the time The products are not showing up when they say or not Showing up at all. I've spoke to multiple different customer service agents and get told that they are create a free replacement. So the chat gets ended with them. Getting a good review right? When come to find out, there was no free replacement. Created, so I'm back on the phone again. With customer service agents trying to get stuff figured out, And I'm missing, build deadlines.
      And Amazon gives me such a hassle Trying to get a refund or a replacement, actually done
      And don't get me started on the non. Americans on their customer service agent line

    • Lisa M

      Date: 05/16/2025

      The process to file a claim against an Amazon driver who damaged our yard is absolutely absurd. Less than $400.00 of damage with photos to show all evidence of driver negligence. They want you to hire a company for estimates which in turn takes more of your time. They can see the damage that was caused in the photos and yet they do this hoping due to the hassle you will drop the claim. Because honestly it is a lot of hassle where we live plus additional destination charge for, they to service our area. It was their driver's error; we towed the guy out which next time we will just leave him there to figure out and pay for a tow. It was clearly their error, and we have to jump through hoops for a considerate reimbursement. They could very easily due an estimate based on photos sent or asked for simple additional info such as measurements to determine if cost for the disrespect the driver has caused us by driving on our yard when he had 100 ft driveway with a 40ft by 40ft area to turn around in but chose to back out into our yard get stuck and cause huge ruts in our yard right after days of rain. I was being reasonable to repair my yard. A professional contractor will charge much more! Plus are they going to reimburse us for our time we have to take off to have this done? Shame on AMAZON!

    • Ivy H

      Date: 05/15/2025

      The process to become a seller on Amazon is predatory. They advertise you can sell for 99 per sale as an independent/individual seller but when you sign up they give you no option to pick what kind of account you use. The only option is to subscribe to a professional account for $39.99/month. Then you have to contact customer service for a refund. You cant go into settings to change it yourself. $39.99 a month is the same price that is available for both corporations and individuals. $40 is not the same for the two.

    • Jeremy C

      Date: 05/15/2025

      I have a learning disability and have proof since the age of 5 and I tried to explain to them that I accidentally closed my account and I had 20.11 there Amazon needs to be like Apple and other companies and let you know you can’t close until you spend it So I’m filing 2 complaints along with this review

    • Michael A

      Date: 05/15/2025

      They build Amazon unlimited ebooks as unlimited but it not you pay 12 bucks a month to keep the books you have return the books you have at max to get new one it not really kindle unlimited take as e books as you want you take buffet unlimited that should the same that my complaint

    • Shirley C

      Date: 05/15/2025

      I placed an order at nighttime on May 14, 2025. During the checkout process, a menu popped up stating that I could TRY PRIME FOR 30 DAYS FREE AND GET FREE SHIPPING. That's all it stated. I clicked on okay. Then I got an email stating that I have signed up and will be charged 14.99 plus tax and it will automatically renew on June 14 if I don't cancel. What happened to FREE!. I called today and Maria explained that since I used the free trial in 2023 I am no longer eligible. NOWHERE WAS THAT EXPLAINED IN THE OFFER. WHAT A SCAM! She told me that when the item arrives, I can call and get a partial refund since I have already used the free shipping. AND if I watch a video that will be deducted from my refund also. AMAZON is the WORST when it comes to FRAUD and SCAMS.

    • Gary J U

      Date: 05/15/2025

      I bought a sleeper sofa with a shipping fee before I bought tint called Amazon an was told buy it when you get it call them back an they will refund the shipping I've done this several times.Well I called when it was shipped have an email telling I will receive the shipping refund an now being told I can't get a refund

    • Michelle D

      Date: 05/14/2025

      Amazon is the worst in refunds I returned and item that was not opened or used. May 3, 2025 sent back through *****. May 7 , ************************************************ ********. Why are they telling me that I have to wait until June 4, 2025 for them to release my refund???? So disappointing, the item is in the state destination but yet its a delay in processing my refund!!!! What a bunch of crooks! May consumers should boycott Amazon like we did ******

    • Lauren C

      Date: 05/14/2025

      ******** and Amazon had a promo for 40inch fire tv w 60 days of ********. Code they provided didnt work. I asked ******** for a code. Im referred to Amazon. They say buy the tv and promise refund per my email. I contact them today and they say no miscommunication on our agent contact ********. ******** c told me to contact YOU. Neither of you will give me a code and theres proof in email from YOUR agent Im promised the tv. Why do you guys lie? Why are you backtracking and saying I cant have something promise in words in email and something no one will give a code for? Ridiculous.

    • Winston R

      Date: 05/14/2025

      I've ordered a laptop computer thru Amazon and paid the full price for it. The manufacturer is *******. Since the computer arrived it was glitchy with ore issues than the main problem at the time. It has a problem called "pinching" because of an oversensitive touch pad. The widown screen gets too large and goes off the edges so I can't control the other controls which are off the edges. The only fix for this is to open another tab and start over. Sometime resulting in lost time of an hour or more per project. This is beyond frustrating.I immediately wrote the review and the manufacturer promised to make it right. The only thing they finally offered though was a partial refund of $80 which of course I rejected. Then the camera stopped working and it won't work for any application. This is a problem for meetings and also to use the computer camera to produce on screen videos for work.I contacted Amazon finally and they refused to help because they said the "window' of returns had passed, even though the date they gave was well after I started reporting the problem with the manufacturer.I want my money back or a replacement computer. This won't compensate me for the inconvenience and I'll still have to deal with issues such as lost data, etc. But at least I hope to get a working model.

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