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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

    Customer Review Ratings

    1.13

    Average of 4,724 Customer Reviews

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    Review Details

    • Iosif P

      Date: 06/07/2025

      Everything was a mess with this order of oat milk. (1) This time, amazon did not email me the delivery notification and the order was standing outside for 7 hours. (2) Tracking said the order was delivered to the front door, where I never saw it, since it was delivered to the garage. (3) The order was packaged poorly, put into an inappropriate box with another order. (4) Therefore, 3 of the 6 carton came damaged. (5) The amazon agent made me provide photo proof of the damaged items. (6) After that, the agent also refused to replace the damaged cartons.

    • Ismael H

      Date: 06/07/2025

      On 5 June 2025 I topped up my amazon balance to make purchases and to my great surprise my account was suspended and then closed with no way of getting it back. **************** was no help at all.

    • Lauren B

      Date: 06/07/2025

      I order from Amazon regularly to get things I can't get locally which is nice when my order gets here when I paid extra for it to get here. I almost always get the earliest delivery option even if I have to pay more and almost every single one of my orders since just after the new year has been delayed at least once. One item, I never even got and they wanted me to return the replacement item after I asked for a refund for the original item. Amazon is making promises to customers that they can't keep. I have had a package delivered with baby items in it and when I opened the box it wreaked of cigarette smoke and made my house smell like smoke. I ordered reading glasses and it looked like someone stomped on the box (luckily my glasses were fine but still). I have no idea how Amazon can continue to do this to customers but they dominate the industry for items that most stores don't carry.

    • Christina M

      Date: 06/07/2025

      They send me a defective pair of boots, then when I returned them they charged me a $21.05 "damaged item/restocking fee". When I spoke to customer service they were unwilling to help, and when I spoke to a supervisor they told me they were the highest supervisor available. They refused me information on how to contact corporate or their supervisor.

    • Kimberly D

      Date: 06/07/2025

      Pretty upset with Amazon at this time. Theyve implemented Amazon Delivery in my area and it has been a mess!!! The drivers dont follow my instructions about how/where i want my items delivered. *** had a driver forge my signature and say they left the package with me, but it was left at my apartment office. As of today, after spending countless amounts of money with them, theyve blocked me from making purchases. Im livid!!! Where is the old Amazon? Smh they really have fallen off!

    • Melinda C

      Date: 06/06/2025

      Amazon.com are thieves, I returned an item on May 28th, they credited it as a gift card and not back to my bank account. No big deal but then I made another purchase and Amazon, without consent, used the gift card balance towards that purchase. They took it upon themselves to use my gift card without my knowledge

    • Matthew J

      Date: 06/06/2025

      So very frustrated. Second time this has happened. In an online chat i was promised a refund for a defective item however when I didnt not receive the refund I contacted customer service and spoke with a supervisor. I was told by her as well as the. Previous agent who transferred me that even though they could see the chat history and I was promised a refund that was misinformation and they couldnt do anything. When I asked to speak to a manager I was told they are in offices far far away and couldnt take calls. The agent abruptly said I have to end the call now and HUNG UP I have screen shots of the empty promises and I hope Amazon will do the right thing by me a loyal customer. This is unacceptable and very upsetting

    • Martin B

      Date: 06/05/2025

      Everytime I make a order on Amazon the next day they charge me something extra and my card isn't supposed to be saved to Amazon. They are going back into a supposedly not saved account and taking money that's not owed.

    • Tyshondra B

      Date: 06/05/2025

      I being an Amazon.com customer for years and kt has changed in addition, Being in there since 2018. I NOTICED THE COMPANY IN WASHINGTON DC HAS LACK LATELY MY PACKAGES COMING LATE AND MOT SHOWING UP ON TME. I ORDERED TWO. CANS OIL OLIVE OIL SHERN YET I HAVE RECIEVED. CANT GET A REGUND OF MONEY YET MY LAPTOP SYSTEM IS DOWN YET WHICH I EXPLAINED THEN ONLINE. I ORDERED A PACK OF BARS AS WELL YET SO ONE RETURN MY CALL. I HAVE NO TEXT MESSAGE.

    • Jen A

      Date: 06/04/2025

      Amazon is getting worse and worse. The review are not accurate as there are many fake positive reviews on products. But worse than that... item descriptions are inaccurate - for instance... I looked up Nylon Webbing to fix my backpack... I haven't found a product yet that is actually Nylon... the reviews and customer answered questions are saying that it is polypropylene or polyester NOT nylon as the product title and description say. This is more and more the case on the website. You can't trust what you're purchasing is actually what it will be when it arrives.

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