Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,721 total complaints in the last 3 years.
21,213 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I have an issue with one of my refund.Order number 113-8960174-5474645 Set of 6 Martini Glasses - 8 oz Exquisite Stemless Martini Glass This item was returned Feb 23rd Did not receive my refund of amount $27.32 Help me get my refund Thanks,*****
Customer Answer
Date: 03/29/2024
Hello Amazon,
Any update on this?
when I contacted the seller he says they received the item I returned and they paid the refund to Amazon.
Why is Amazon harassing customers in not paying the customer their refund?
Sincerely
*****

Business Response
Date: 05/03/2024
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

$27.32 USD added to your Amazon Gift Card balance April 26, 2024.

You can view your balance and usage history in Your Account here:
*************************************************

We look forward to seeing you again soon.

Best regards,
*****
Amazon.com.
Initial Complaint
Date:03/24/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deceptive pricing/advertising. This is one example of many items. There are many items that Amazon does this deceptive pricing. Please see images where the images show of less price before clicking on the item and higher price shown after clicking on the item.Please contact only via email.
Business Response
Date: 03/25/2024
Hello ***********,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the pricing on our website for the item "SanDisk 128GB X2 (256GB) MicroSD HC Ultra Uhs-1 Memory Card".

Upon checking I see that this item is available with multiple sellers and each seller quotes their own price and if the item is sold & shipped by Amazon, that item is what Amazon puts up the price for and not for items which are sold & shipped by Amazon.

Coming to your issue for this item, the prices you are seeing are for different sellers, you can always check which seller has the lower price by selecting "Available at a lower price from other sellers that *** not offer free Prime shipping" under the item price mentioned on website.

For this case, I've provided the 2 prices with 2 different sellers in below links, one has put the price for $22.50 & other for $19.82 and these are both sold & shipped by a 3rd party seller and not Amazon and we do not handle the pricing on these items.

********************************************************************
**************************************************************************************************

We won't be able to provide any other information apart from this.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Customer Answer
Date: 03/25/2024

Complaint: 21480687

I am rejecting this response because:
If that is the case, then why Amazon does not display or use the price that the buyer clicks on, but, instead, Amazon algorithmically steer the customer to a higher price. It is obvious that Amazon wants the buyer to pay a higher price but click-bait with a lower price. With million of items using this scheme, Amazon is harvesting more fees on the high prices routed to the buyers, rather than the lower prices that the customers clicked on.

Sincerely,

***********
Initial Complaint
Date:03/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-8557954-7068234 (Order ID) 2/11/24 - ********************** repeatedly guaranteed refund paid by split use of gift balance ($94) and credit card ($96), then pushed date back repeatedly until denying and requesting ID to issue refund claiming unspecified 'suspicious activity' Amazon used same tactics for two other orders since ( approx -2/17 and 3/17) $24 credit card payment and $39 gift balance both guaranteed and delayed than denied in the same manor. *** confirmed company received refunds legit and fairly. Customers across multiple forums report this behavior by amazon as occuring since 12/2023 to possibly create artificial higher revenue streams to adjust for shrinkage and other business related losses being pushed unfairly and unjustly to legit customers. Refunds returned to original payment methods as agreed are required.
Business Response
Date: 03/25/2024
Hello ****,

I'm Praveen from Amazon.com.] I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that an incorrect item was returned back to Amazon instead of the correct item. I understand it might be accidental. We received a used item which was covered with dirt. Unfortunately we are unable to issue refund or authorize another return for correct item as the return time Expired on March 12, 2024.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 03/25/2024

Complaint: 21480547

I am rejecting this response because: no effort to notify me of the supposed wrong item being returned was made in a timely effort to give me the chance to correct the allegedly wrong return. This is obviously done to force a rejection of my claim wrongfully.

Sincerely,

*****************
Initial Complaint
Date:03/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Summary: Account Closed and Inappropriate Information Asked for Recovery -Transaction Date: March 13 -Amount Paid: $53.83 -Order Placed with Two Items (See "Amazon Order Confirmation.jpg")-Order Shipped to *************************** in *********, ******** (and Successfully Delivered)-Order Billed to Myself, ***** ***************************, in ****, ** (See: Credit Card Statement.jpg)-After placing the order, Amazon shut down my account and requested sensitive information on *************************** to proceed (see Amazon Compliance Email.jpg), that I do not have and would be inappropriate for me to have -I do not have this information. I was only able to submit my own.-After submitting my own, Amazon informed me that The information you provided is insufficient to verify your payment ownership. Any pending orders have been canceled. If you believe this is a mistake, please contact Amazon ***************** (See: "********************** error message.jpg")-I owned the payment and it was billed to my card, so I do not see how it is insufficient. Instead they are asking for ******** information, who did not do the payment.-I called ***************** but **************** does not have access to the email that was sent and insists that its strange that they are asking for ******** information, but they are unable to help further -Compliance is not responding to my emails and my account has been shut down for over a week
Business Response
Date: 04/02/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Initial Complaint
Date:03/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing the recent experience with the unprofessional customer service with the ******************** sellers' program. For the past six days I have been hung up on by customer service reps who refuse to assist me with my account. I am paying for an account, and they have been notorious of putting my on hold and stop responding after some time - to only hang up in your face. They do not call back and they say, 'called dropped" in an email send to follow up. It has been h*** trying to talk to a real agent. At this point FBA is a joke and it is not fair that I cannot get my issue resolved related to my seller's account. I am beyond disappointed.
Business Response
Date: 03/25/2024
Hello from Amazon,

I am unable to locate any seller accounts using the email address provided within the complaint, ********************* For security reasons, I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please provide the email address that was used when registering the seller account.
Customer Answer
Date: 03/25/2024
That is the only email ******************** (please attached photo) how about you call me ? ************
Customer Answer
Date: 03/25/2024

Complaint: 21480292

I am rejecting this response because: that is the correct email address please see attached photo to this message confirming email address - hoe about you all give me a call ************

Sincerely,

********************
Business Response
Date: 03/26/2024
Hello from Amazon.com,

I see the Selling Partner has closed their account on March 26, 2024.

I am sorry to hear about the calls being disconnected. This is not how we want our Selling Partner experience to be. It seems like some technical issues were causing the calls to disconnect.

I have listened to the calls and it seems the Selling Partner is inquiring on how to obtain inventory on a Kindle Published book so the Selling Partner can sell the inventory on FBA and Shopify. We are not able to assist with obtaining inventory. We can only assist with how to create a Shipment to our Fulfillment Centers once the Selling Partner has the inventory they wish to send

If the Selling Partner wishes to reopen their Seller Central account, they can contact us within the next 30 days.
Customer Answer
Date: 03/26/2024

Complaint: 21480292

I am rejecting this response because: OK WEL CAN YOU PLEASE REFUND MY MONEY *****- I want a refund. when i created the seller central account! Please- I went through h*** and I see you all are blaming be in which you told me the information I was initially inquiring about with customer service for a whole entire week.

Sincerely,

********************
Customer Answer
Date: 03/26/2024

Complaint: 21480292

I am rejecting this response because: OK WEL CAN YOU PLEASE REFUND MY MONEY *****- I want a refund. when i created the seller central account! Please- I went through h*** and I see you all are blaming be in which you told me the information I was initially inquiring about with customer service for a whole entire week.
Business Response
Date: 03/27/2024
Greetings from Amazon,
We understand that seller has requested the refund of the fees charged for professional selling account they had created with Amazon.

To review their request, kindly ask them to provide the below information:
Account coding:
Payee Name:
Seller's email:
Seller's address in below format:
Address line1:
Address line2:
City:
State:
Postal Code:
Country:
Thanks
Customer Answer
Date: 03/28/2024

Complaint: 21480292

I am rejecting this response because:

Please see the following requested information needed to get my refund back of:
To review their request, kindly ask them to provide the below information:
Account coding:
Payee Name: ********************
Seller's email: ******************** or *********************************
Seller's address in below format: ***************************************
Address line1: *******************
Address line2:
City: addis
****************
Postal Code: 70710
***********
YOU CHARGED MY CREDIT CARD ON FILE ENDING IN 4219. PLEASE REFUND ME MY MONEY SO I CAN MOVE ON FROM THIS EXHAUSTING MATTER.
Customer Answer
Date: 03/28/2024

Please see the following requested information needed to get my refund back of:
To review their request, kindly ask them to provide the below information:
Account coding:
Payee Name: ********************
Seller's email: ******************** or *********************************
Seller's address in below format: ***************************************
Address line1: *******************
Address line2:
City: addis
****************
Postal Code: 70710
***********

YOU CHARGED MY CREDIT CARD ON FILE ENDING IN 4219. PLEASE REFUND ME MY MONEY SO I CAN MOVE ON FROM THIS EXHAUSTING MATTER.
Business Response
Date: 03/29/2024
Hello from Amazon,
I understand the seller's concern with regard to reimbursement of the subscription fees.
Please be informed that Seller do not qualify for the subscription fee refund as seller have used the professional services.
I apologize for the inconvenience and frustration this may have caused. I recognize that this is not the result that seller was hoping for, however I have shared the correct information based on our current policies.

Customer Answer
Date: 03/29/2024

Complaint: 21480292

I am rejecting this response because:
Can I see a copy of the policy
Sincerely,

********************
Initial Complaint
Date:03/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ********************* ***** Eau So Fresh from Amazon 3/5/24. The product arrived jn oerfect condition except that it's not authentic **************'s perfume. I reached out to return the item and was denied a return.I am not looking for a refund, I am looking to return the item for a refund Order: 113-6749766-7049801 Amazon account email: ********************
Business Response
Date: 03/27/2024
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that the item "**************'s perfume" is not as expected.

I've issued a refund of $86.18 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:03/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 21, 2024, Amazon Prime Membership unlawfully deducted $139.00 from a credit/debit card that clearly shows I am not the owner, since my name doesn't appear as the owner. Furthermore, the attachment "AB Evidence 1" also shows under my Prime Membership account, the annual membership fee should have been deducted from my Prime Credit Card. Additionally, this attachment shows the last four digits as "0092" and the credit/debit card owner's name. Additionally, attachment "AB Evidence 2" shows the amount of $139.00 being deducted from this credit/debit card ending in "0092". Amazon should stop this practice of searching for credit cards and used credit cards as they are assigned by the member.
Business Response
Date: 03/26/2024
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've received your complaint and upon reviewing the details of your Prime charge, I see we received a decline from your bank when we tried to authorize your preferred payment method for the Prime charge. After which, the system defaulted to the next available payment method on your account.

The system tried authorize a total of 6 other credit/debit cards on your account apart from the preferred payment method, but received a decline for all 6. Since the card that was charged for Prime, was the only remaining card on your account and the only one that didn't receive a decline, it was successfully authorized and charged.

As stated in the 'Your Account' section in our 'Conditions of Use', if there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account.

I've included the link to our 'Conditions of Use' page below for review:
************************************************************************************

Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 03/27/2024

Complaint: 21480168

I am rejecting this response because Amazons Terms and Conditions, it does not clearly state (and perhaps Amazon can reference this section for me.) the business can deduct funds from a credit card that does not belong to and is not in the name of the Primary (Prime) account holder, nor did Amazon make any effort to make contact with nor notify me of this matter.
Sincerely,

*************************
Initial Complaint
Date:03/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item on January 6 for $110.22 from Amazon. I returned the item on January 21 and Amazon received the item on January 26. As of March 24, 2024, Amazon has failed to refund me for the item, which I returned over two months ago. Amazon has proof that it was returned, and I have contacted Amazon multiple times via chat, email, and phone providing shipment information and proof from Amazon's website showing they received the return. Each time I contacted Amazon, Amazon said they would fix this issue after I ended the chat or hung up. They have not fixed the issue. I initiated a dispute of the charge as a result of Amazon's inaction and Amazon lied to my credit card company saying that no item was returned. I called Amazon and they confirmed the item was returned and told me they tried to refund me, but my credit card company must be blocking the refund. I then called my credit card company which said no refund was issued from Amazon.Order Number: 114-9306799-7257066 Tracking Number: 1ZR9Y4170399876432 Description of item: Tatami Fightwear Nova Absolute BJJ Gi, ****** **** A1, Quantity 1
Business Response
Date: 04/04/2024
Hello,

We have denied the customers request for a refund of USD ****** on order 114-9306799-7257066 as customer failed to return the item purchased. To avail a refund customer needs to return the purchased item in the same condition as purchased.

Customer raised a chargeback dispute on this order with their card issuer and the dispute is settled in customer's favor by their card issuer.
Kindly request customer to reach out to their card issuer for more information with regards to this refund.

Sincerely,
******
Amazon.com
Customer Answer
Date: 04/04/2024

Complaint: 21480146

I am rejecting this response because:
As of April 4, 2024, Amazon has failed to refund me for an item, which I returned over two months ago. I purchased the item on January 6 for $110.22 from Amazon. I returned the item on January 21 and Amazon received the item on January 26. Amazon has proof that it was returned, and I have contacted Amazon multiple times via chat, email, and phone providing shipment information and proof from Amazon's website showing they received the return. Each time I contacted Amazon, Amazon said they would fix this issue after I ended the chat or hung up. I initiated a dispute of the charge as a result of Amazon's inaction and Amazon lied to my credit card company saying that no item was returned. Trying to resolve the matter, I called Amazon again and they confirmed the item was returned and told me they tried to refund me, but my credit card company must be blocking the refund. I then called my credit card company which said no refund was issued from Amazon.

Order Number: 114-9306799-7257066
Tracking Number: 1ZR9Y4170399876432
Item: Tatami Fightwear Nova Absolute BJJ Gi, ****** **** A1
Sincerely,

*******************************
Initial Complaint
Date:03/24/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A PNC Business Credit Card popped up in my profile in my fathers name. My father has never had a PNC account.I received email confirmation that an order was placed with this PNC business card in my fathers name and to be delivered to his address.My father nor myself placed an order for the following items:TV Flip Mount Dual Monitor for Laptops I called PNC and filed a complaint and the rep informed me that Amazon was having issues with credit cards with names/addresses in saved contacts were being created.When I called Amazon, they gave me the run around, but told me it was a priority case and wouldnt provide any additional details other than I should receive and email within the next 24 to 48 hours.
Business Response
Date: 04/02/2024
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 4/3/2024.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com
Customer Answer
Date: 04/03/2024
Good Evening,
Amazon made it look as if it was just a password reset email that was sent. I went into panic mode since Amazon mentioned someone unauthorized went into my account, but ********************** admitted to going in to remove the unauthorized card on file.
At no time did I receive an email letting me know that Amazon was going to remove the unauthorized card that I didnt put in my account. No warning and I was ill prepared for what I had to do. None of the passwords were accepted; I made about 13 password changes because I kept recording an error message and couldnt log into my Amazon account at all.
The purchase that was made was unexplained as well. No explanation as to what happened and how it will be prevented in the future.
When I called PNC Bank to open a fraud case, they mentioned that several individuals have called to complain the same thing happening to me happened to them. PNC knew about it, but Amazon failed to inform consumers in an appropriate manner. No explanation offered either.
Im not satisfied with Amazons message and the steps their leadership chose to take to resolve this matter.
I am being stalked and I thought all of this was that animals doing. I have been in a fight/flight/freeze state since this happened weeks ago. This whole ordeal caused additional trauma on top of what I have been trying to process already.
This was the email I received;
Hello,

We believe that an unauthorized party *** have accessed your account. To protect your information, we have done the following:
-- Disabled the password to your account.
-- Reversed any modifications made by this party.
-- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.
-- Restored any gift card balance that *** have been used. It *** take 2 to 3 days for the gift card balance to be available in your account.
-- Disabled the Two Step Verification in your account. Please reactivate it if appropriate.

Please allow 2 hours for these actions to take effect.

After 2 hours, you will be able to reset your password and regain access to your account. On the Sign In page, select "Forgot your password?" and follow the instructions. If you do not have a phone number in your account, we recommend adding it by clicking "Account Settings" on our Help page:
**********************************

In the meantime, we recommend that you do the following:
-- Make sure you do not use the same password that you use on other sites, including your email provider.
-- Actively monitor all your accounts, including your email, and any unauthorized change to auto forwarding or deletion rules of your email setting.
-- Review all recent activity in your payment methods, and report any unauthorized charges to your bank or financial institution. As the refund will not be issued by Amazon, your financial institution will send you forms to formally dispute the unauthorized charges. The applicable merchants will be notified and charged back, and your account will be credited.
-- Do not click on unknown URLs with suspicious hyphens or symbols in the domain.
-- Clear cookies on the browser and avoid using public networks to access your account.
-- Run antimalware scans on your frequently used devices.
-- Review and end any active remote access session on your devices.
-- Keep your operating systems up to date.
-- Reset the password of your personal email address to prevent any further unauthorized activity to your account.

Once you regain access to your account, you *** need to do the following:
-- Re-enter your complete payment method information the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You *** need to update them.

To ensure the safety of your account, please enable Two-Step Verification on your account by going to "Your Account", then choosing "Login & Security" from the menu, and then clicking on "2SV Settings".

We also recommend you to add your mobile phone number in your account. If you had already added it, please review it is updated.

To learn more about Two-Step Verification and what you can do to secure your account, please visit our "Security & Privacy" page.
*****************************************************************************

If after 2 hours you have any trouble accessing your account, contact our Customer Service.
Customers in the *************: 1-800-388-5512Customers in ******: **************
International customers: **************

To help us improve your experience, click the link below to take a quick survey:
***************************************************************************

How can I verify if this email is from Amazon?
-- Amazon emails are always sent from @amazon.com.
-- Genuine Amazon links include amazon.com.

Account Specialist
Amazon.com
************************************

Please let me know if you need anything else from me.
Thank you.
Respectfully,
*******************************;
Customer Answer
Date: 04/03/2024

Complaint: 21479993

I am rejecting this response because:
Separate message was sent explaining why I rejected this response.

Sincerely,

***********************************
Business Response
Date: 04/17/2024
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked with the account specialists and they have cleared the unauthorized activity in your account.

From the screenshots provided by you, it looks like the order is canceled as well.

If you have any other concerns about your account, please let us know I will be happy to help you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:03/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Account Specialist Team,First of all, why are you keeping my account closed? It's pointless, I didn't do anything against your policies. I was respectful to customer representatives.I have carefully reviewed Amazon policies many times.I just want my right and please activate my account. Please reconsider your decision.Best regards, *****************
Customer Answer
Date: 03/28/2024
Hello,

Your decision is meaningless. Because I don't have another account. I don't understand how you can say that I already have an account. On what grounds did you associate my account with other accounts? Because this is my only account.

Please reconsider your decision. And please reinstate my account.

Conditions of Use:
************************************************************************************************************

Sincerely,

****** OKAY
Business Response
Date: 04/18/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 09 April, 2024.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 04/18/2024
Hello Amazon Authorized,

Please review my account carefully.

This statement is meaningless because I placed only 3 orders shortly after opening my account, and my account was immediately closed after these 3 orders. I did not contact customer service in any way and did not make a request regarding shipping and delivery as you said. And the rate of something that doesn't exist cannot be high, it's just 0%.

I have full faith that you will carefully examine my account and restore it to its previous state.

Kind regards,

*****************

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