Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,721 total complaints in the last 3 years.
21,212 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The item:SONY X800 UHD 2K/4K - 2D/3D - Wi-Fi 2.4/5.0 Ghz - Clear Audio - Multi System Region Free Blu Ray **** DVD Player - PAL/NTSC - USB - *******V 50/60Hz for World-Wide Use & 6 Feet HDMI Cable $660.45 purchased on October 5, 2022 the amazon seller was ****** Electronics but it is now OREI Direct CA through Amazon. The product stopped working a while ago and I have exhausted my efforts to find a solution. This item had a 30 day warranty, which I noted, but it also said the item was supported by ***** My player broke after the warranty and when I contacted **** they responded that the product was not supported and could not be repaired. My local repair shop explained that parts are not available for some **** electronics including this one. The item I bought says product support is included even though it is not, inside or outside of the 30-day warranty window.It was a deliberately misleading product description.
Customer Answer
Date: 03/26/2024
The purchase was 701-3886617-1601844
Invoice # CA26HE9QY36I
Sold by ********* Inc
Business Response
Date: 03/27/2024
Hello,

I'm Himaja from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 03/27/2024

Complaint: 21481290

I am rejecting this response because: I have submitted an invoice of my purchase to the BBB and Amazon. I will submit it again with this response.

Sincerely,

*****************************
Customer Answer
Date: 03/27/2024
I just want to make complaint understood. I saw the 30 day warranty but also saw the player was supported by ***** When the player broke I approached **** and they said they did not do repairs for my player. **** simply acknowledged my player was broken. Even if my player had broken in the 30 day warranty window **** was not going to do repairs or a replace it. The support claim by Amazon was not truthful.

Business Response
Date: 03/28/2024
Hello *******,

I'm Himaja from Amazon.com. Thank you for writing back to us - I've provided the BBB with a copy of this message.

I understand your concern regarding the warranty offered by the manufacturer for your ***** X800 UHD 2K/4K - 2D/3D - Wi-Fi 2.4/5.0 Ghz - Clear Audio - Multi System Region Free Blu Ray Disc DVD Player'.

Upon reviewing, I see that since the return window of the order has expired on November 5, 2022, we can no longer ***** any kind of refunds or replacements on this order.

Further, regarding the manufacturer, they shall ***** the warranty on certain issues and not all issues are covered under the warranty. In this case, contacting the manufacturer to know more details is the best option that we can suggest you.

So, please contact the manufacturer and check about the warranty terms to see if any of the issues you mentioned about the product could be covered under it.

I hope this information helps.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 03/28/2024

Complaint: 21481290

I am rejecting this response because: **** does not support/repair this model of player.
I contacted **** when my player broke and they explained that repairs are handled by a contracted company *************************** When I contacted the repair service they explained that there are no parts available for my model of player and it cannot be repaired. When I purchased the player I noted that it was supported by ****. This was and is false advertising.

Sincerely,

*****************************
Initial Complaint
Date:03/25/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/************** account was locked after my first order placed. I have uploaded all required documents according to one-screen instructios. But it is still locked. May you please help me to unlock it? Thank you very much. Best regards, *****
Business Response
Date: 04/10/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
****
Amazon.com
Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a 100 Dollar Amazon gift card from my brother, ********************************** of ******, *******, for Christmas 2023. The gift card is applicable to my account on ***********************. I was able to use the gift card once for a purchase, after much ado. Now it appears that I am locked out of my amazon.de account. I expect you to remedy the situation within 3 working days.
Business Response
Date: 03/26/2024
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know about the issue with your Amazon.de account.
As our international websites operate independently, you'll need to contact our partner site, Amazon.de. You can contact them directly at:
*****************************************************************************
Amazon.de offers English-language Help pages and also provides customer service in English via e-mail.
***************************************************************************
I hope this helps. We look forward to seeing you again soon.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 03/29/2024

Complaint: 21481195

I am rejecting this response because:
The link to amazon.de provided was of no help whatsoever. I am still inable to use the gift certificate, or, for that matter, any other method of payment.
I herefore demand a refund of ***** Euros to my brother:
****************************** of *********************************************************************************
via PayPal within 10 working days.
The Amazon gift card that I am unable to use was a gift from him, and, therefore, a problem that amazon.com needs to resolve.

Sincerely,

*********************************
Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 20 when I was shopping on Amazon.ca and saw an item I was looking to purchase. The item was a left handed putter that I wanted. There was a same item that was just Right handed instead of left handed. The price for the right handed putter was significantly cheaper in price. But the putters were exact same just hand orientation was different.I decided to call Amazon support to see why the price was significantly different and if there's anything they could do to help me get the putter I want at that cheaper price.I spoke to a representative named *****. informing her about the situation and my request, she spoke to someone else and after returning back to me on the call she informed me Amazon will give me the price difference. The only condition ***** mentioned to me was to purchase the item I wanted and call back after I receive the item and Amazon will honor her word and REFUND me the difference of $148.67.***** sent me an email, writing and confirming what she told me on the phone and said she left notes on my account.Being very skeptical of this whole ordeal and having the fear if Amazon would really fulfill their promise made to me, I called 2 more times on march 21 and even spoke to a Supervisor who reassured me that once I place the order and receive my item, that I will get a refund for the difference. So I placed my order and received my item on Saturday March 23.On Sunday March 24th after receiving my item, I called Amazon as I was told to, and spoke to an agent and advised them to review the notes on my account and would like to get my refund as documented and promise.Shockingly I was told I wasn't able to get my refund, cause Amazon doesn't offer this. So as normal I requested the first rep to escalate the call to the supervisor.I was directed to a Supervisor named ************ I informed **** of the situation and he responded by saying no he's not going to honour this request. And that it's against Amazon's policy.
Customer Answer
Date: 03/25/2024
Hey BBB,
I appreciate you guys taking time and effort and taking my escalation to the company.
However, earlier today. After I had filed my complaint with BBB. Someone from the corporate office reached out to me and address my issue. And they went ahead and resolved my concern.
So if it's not too much to ask this case could be closed. I am satisfied with Amazon resolving my issue.

Thanks
Initial Complaint
Date:03/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Amazon.com, **** regarding unauthorized charges on my credit card totaling $1,707.21 over the past two years. Despite not completing my enrollment to sell items on Amazon's platform (because I canceled it mid thru the application process) the company continued to deduct funds from my credit card. The reason I did not complete the application was because I could not finish it, I had questions and problems and could not speak with a human being. Upon discovering these unauthorized charges, I attempted to log into my account only to find that I am unable to proceed without completing the enrollment process. As a result of health issues including three eye surgeries and worked as a travel nurse during the pandemic, I was unable to closely monitor my credit card statements. It was only recently that I became aware of these deductions which have caused me significant financial distress. I am appalled by Amazon's disregard for my rights as a consumer and their unethical practices in deducting funds for a service that I did not fully utilize nor consent to. Furthermore, the fact that these charges were made without my explicit authorization is deeply concerning. My credit card company confirmed that the charges originated from Amazon, but they were unable to provide detailed information about the specific nature of the charges. As a result, the matter is currently under appeal with the correction of the $1,707.21 reversed. I request that Amazon refund the deducted amount of $1,707.21 immediately and cease any further unauthorized charges to my credit card. Additionally, I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate actions to hold Amazon accountable for their actions Thank you for your attention to this matter I look forward to a prompt resolution.
Business Response
Date: 03/26/2024
Hello ********,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry to know that you found some unauthorized charges on your account.

I understand that you wish to get refund on the unknown charges.

In this case, kindly help us with the charge IDs of the transactions so that we can check the details and help you with the refund if eligible.

For further assistance, please feel free to contact our customer support team. To do so, go to "********************** Customer Service":
*****************************************

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used my prepaid debit card to add $400 USD to my amazon gift wallet. Amazon wrongful decided to close my account and they insist that I cannot retrieve the money from my wallet. I need a full reimbursement or a reinstatement of my account.
Business Response
Date: 04/10/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email.
Sincerely,
****
Amazon.com
Customer Answer
Date: 04/10/2024

Complaint: 21480972

I am rejecting this response because I am entitled to the unused money that is in my Amazon wallet. I want my money back.

Sincerely,

***********************
Business Response
Date: 04/25/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
================
Initial Complaint
Date:03/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought some things sent them back the money was spose to sent to my Amazon balance the next day about was closed n still have not been able to get in it I call alot and all I get is someone will get. A hold of u with in 48 hr and still nothing this is been going on since Feb of 2024 I asked where my money was and thay say that it's gone and nothing that can do about it any that theft
Business Response
Date: 04/18/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Customer Answer
Date: 04/18/2024

Complaint: 21480945

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:03/25/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Repeatedly Amazon misrepresented the sales transaction by providing a next day delivery & taking money (on hold) at my bank then not even shipping by date I should be receiving product. I can only talk to people in *************** regarding my orders and they state they changed delivery date because it is an estimate. This is not stated at time of transaction. Furthermore they refuse to cancel a transaction 30 minutes after order placement even though item has not shipped
Business Response
Date: 03/26/2024
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the delivery issues with your order.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. For us to understand and work on this issue better, we request you to please help us with the following-

1. Clarification of your issue in brief.
2. Relevant order ID(s) related to the purchase you would like to report to us.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Customer Answer
Date: 03/27/2024
I was contacted by BBB.Amazon an apparent direct contact. I was wondering why when contacting BBB about my orders not shipping, the response to ship was immediate. If you see my pics of the one order that was late. The following order that had not shipped, immediately shipped when I filed with BBB. Are you joined at the hip? Possibly Amazon would cease sitting on my orders when placed if I contact BBB more often. When I place an order I simply expect to receive it on day specified at the time of transaction. If they say 2 days or next day, adhere to that
Customer Answer
Date: 03/27/2024
It was in the pics order #***-2076150-332820
Business Response
Date: 03/28/2024
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the delay in delivery of your order "Impact Grade Socket Adapter Set - 3 Packs Drill Bit Adapter with Bit Holder, Sizes 1/4", 3/8", 1/2", 1/4-Inch Hex ****************-V, for Cordless Drill & Screwdriver".

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

I've issued a refund of $4.32 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Regards,
Pratap
Customer Answer
Date: 03/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had order a set of Midwest tin snips and it was to be delivered on Monday the 11 then I got a notification it was going to be later. I should contact them on Wednesday if I didnt receive it So it didnt come and on the websites it says its lost and to contact for a refund So I did but the say I need to fill out a form for a refund but will not give me the form saying I dont have a email contact to the account or nor will they help me add my email, and refuse to let me talk to a supervisor
Business Response
Date: 03/25/2024
Hello *****************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the refund for the item "Midwest Tools and Cutlery MWT-6510C Midwest Snips Forged ********************* Snips Set (Pack of 2)" which was not delivered to you.

Upon checking I see that our internal team has requested you to provide the incident report for the refund, I understand that you do not have an email on that account but you would need to either contact them via phone and provide the requested information or add an email to the account and provide the details via email.

They have requested the below information:

Please reply to the email you received on this issue with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

You're able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be submitted on or before 9-June-2024 to be considered for review. Send one set of responses for each package that you didn't receive. Please allow us 48 hours to respond, if you have not heard back this time, please contact us back.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Name of the items you didn't receive:_______________.

4. Is it your first Amazon package at this address that you didn't receive?_______________

5. If no, how many times it has happened? _______________

We won't be able to provide any further information apart from this.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Initial Complaint
Date:03/25/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number 114-1489485-2590659 Apple AirPods Pro I recieved the item, wasnt connecting to my phone, I returned the item in same ************* return keeps getting delayed. Amazon wants me to upload my identification, I will not have my information uploaded into the internet. No other shopping networks request you do this.
Business Response
Date: 03/25/2024
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that we have received an incorrect item in return. You might have mistakenly returned Apple Airpods Pro (1st Generation) Earbuds] instead of the expected model Apple AirPods Pro (2nd Generation) Wireless Ear Buds.

Unfortunately its now too late to return the correct item. We are unable to take any further action on this order.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

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