Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,809 total complaints in the last 3 years.
21,152 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 21 I placed an order on my Amazon account which I have always been doing and Amazon closed my account saying that it is linked to an account they closed before but I dont have any other account. In addition my account was charged $14.99 on the same day for Prime and I also have a $40 gift card balance on it. I provided all information that was requested I realize the issue may have arise because I accidentally selected the wrong address for billing at checkout but I can assure you that my account is legitimate. Please help me to get this resolved I would greatly appreciate it.
Business Response
Date: 04/02/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 4/3/2024 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 04/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Customer Answer
Date: 04/20/2024
Amazon previously placed my account on hold, they reinstated it on April 4, 2022 but they have placed it on hold again I have over $500 gift card balance on my account. Please help with getting it reopened
Business Response
Date: 05/04/2024
Hello ***********************************,

I hope this Email finds you well. Thank you for writing back to us.

$40 has been issued to your gift card balance.

You can view your balance and usage history in Your Account here:*************************************************
I hope this information helps.
Regards,

******
Amazon.com
*****************************
Customer Answer
Date: 05/09/2024

Complaint: 21493541

I am rejecting this response because: my account is still on hold

Sincerely,

***********************************
Business Response
Date: 05/25/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 05/12/2024.
Sincerely,
***
Amazon.com
Customer Answer
Date: 05/25/2024

Complaint: 21493541

I am rejecting this response because: I need to have my gift card balance refunded to me

Sincerely,

***********************************
Business Response
Date: 06/12/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Initial Complaint
Date:03/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 20th, 2024, in response to the Amazon Spring Sale, I purchased Sapphire ***22-02-20G ********* Radeon RX 7900 XTX Gaming Graphics Card with 24GB GDDR6, *** RDNA 3, Output: 2 x HDMI, 2 x DisplayPort. ORDER # ***-4617783-2305811. The Spring Sale purchase price paid for $599.00.Eight hours later I saw the email from Amazon stating that the order was cancelled about six hours after it was placed; no explanation was provided. The item with the exact same SKU number and URL was available, but the price was changed to $959.00, i.e. $360.99 more.I called Amazon customer care and spoke to CSR *********. She suggested that I reordered the item at the new price since it was still available, and that she will place a recommendation for the price adjustment on the order so that when it arrives the price would be adjusted and the difference of $360.99 + TAX refunded. I requested a confirmation of this recommendation, but she told me that [they] do not do that. She was also unable to provide me with a ticket number for future reference. She did provide me her name, *********, for reference.Immediately after the conversation, I sent an email to myself to document the details of the conversation: CSR ********* put the recommendation into the account to adjust the price. Suggested to reorder the item as it is still available and call back later to match the price.The item was delivered on March 25, 2024.On March 27th, I called Amazon customer service and referenced the previous conversation and the recommendation. I was transferred several times. In total I spoke to two CSRs and one Sellers specialist (named ***), having to explain my situation every time. Amazon refused to honor the promise made by CSR ********* and refused to issue a partial refund.
Business Response
Date: 03/28/2024
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed our previous correspondence with you, and I'm very sorry about the misunderstanding information you received.

I've researched and see the initial order was placed with a third party seller on our website. Your order was canceled due to lack of inventory. In this case, we won't be able to honor the same price if you place an order for the item which is shipped and sold by Amazon.com. In this case, you may return the item for a full refund.

Thanks for your understanding.

Customer Answer
Date: 03/28/2024

Complaint: 21493491

I am rejecting this response because: Regardless of the cited policy, or presently not disputing it, a specific representation was made by Amazon representative, ********, who instructed me to reorder the item with the explicit promise to adjust the price later. Amazon does not discriminate in its order history and communications between the first and third party sellers, readily taking credit for successes and blaming shortcomings on their third party sellers when the things do not go right, choosing not to hold its sellers or representatives accountable. Furthermore, such communications are one-sided, non-transparent and serve to advance the interests of Amazon at the expense of its customers. As such, my request for the proof of the conversation with ******** was rejected along with a request for a reference number, leaving Amazon the sole owner of that information and of its options. These and other unfair trade practices caused substantial harm, in lost opportunities for other similar deals, ceased negotiations and lost time. My sincerest hope is that you reconsider your decision as you have all the proof of that conversation.

Sincerely,

********************************************
Initial Complaint
Date:03/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a pc case end of December for my build. When case showed up I inspected it to make ********** wasnt broke and no bent panels then put back into box until all my parts showed up. Put the pc together last weekend and I noticed my case doesnt have the cut out to show my power supply unit, dust filter for my power supply, sound dampening foam for back panel, and it doesnt have the same fans, which was the number one reason I bought the case. All of this was listed in the product description and shown in pictures. I contacted Amazon about this but they said they cant do anything because its been more than 30 days. Only thing they can do is give me a refund after I send the case back. They want me to take out all of my pc parts and risk damaging them due to static discharge with no where to put them safely, send the case back and wait for them to refund me then I would have to rebuy the same case and hope this time I get the item that was described in the listing. I refused to do that and risk damaging over $2,500 in pc parts. They said thats the only thing they can do, they shouldnt describe or show this item to have all these features for it to not have them once I buy it, to me thats false advertisement. Had I known the case wasnt gonna come with all the features or fans to describe and showed I wouldnt have bought it in the first place. Only bought it because of those items described in the listing. I cant even access my Amazon account and *** tried contacting them 6 times with help for it and they wont help me with anything.
Business Response
Date: 03/28/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know parts are missing from the **** MPG Velox 100R - Mid-Tower Gaming PC Case" ordered.
On checking, I see the order was placed on December 30, 2023 and return window expired on February 2, 2024, hence as already informed, we're unable to offer replacement as more than 30 days have passed and we can only replace within 30 days of delivery and we're unable to refund without receiving return. Hence, in this case, I'd suggest that you reach out to manufacturer directly for any assistance.
Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

For more information about the Amazon.com return policy, including those items which cannot be returned, please visit the following link to our Help Pages:

*****************************************************************************

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:03/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Morning,I would like to appeal a decision from Amazon, They closed my account and dont want pay a refund. I am confused as to which account my account was directly linked to in order to have my account be closed for no reason. I have used Amazon for years and have been a prime member, thank you for your time in this matter.
Business Response
Date: 04/21/2024
Hello,

We have reviewed the customers buying account and require more information to complete our review.

We have requested the necessary information from the internal team regarding customer's account closure.
We will respond to customer within 3-5 business days or as soon as there is an update on this issue.

Sincerely,

****
Amazon.ca
Initial Complaint
Date:03/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 27th, 1987, I made a purchase totaling $153.64. However, upon receiving the item, I realized it was too small and decided to return it. The return was processed on March 4th, 2024, but unfortunately, the company was unable to complete the process as the card I used for the purchase was no longer active. When I contacted customer service, they informed me that they could only offer me a refund by check or Amazon credit, since my card kept getting declined for the refund. They assured me that someone higher up would contact me within ***** hours to discuss my preference for a refund. However, I have yet to hear from them since March 4th. I am simply looking for my refund, whether it be in the form of a check or Amazon credit.Order number: 111-8579142-6165822
Business Response
Date: 03/28/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you've had with refund.
On checking, I see that refund was resubmitted to the payment method used on the order and it went through and you should see the refund posted to your statement in 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*******
Amazon.com
***********************************
Customer Answer
Date: 03/28/2024

Complaint: 21493097

I am rejecting this response because: I am unable to accept this response as it contains inaccurate information. The refund has not been sent back to my card due to it no longer being active, which was declined by the bank. I have already contacted my bank and they confirmed that no deposit has been made. In my previous conversation with a customer representative, I was advised that the refund can only be processed through a check or a credit. Could you please assist me with resolving this matter? Stop insisting that my refund was returned

Sincerely,

*******************
Business Response
Date: 03/29/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for writing back. However as already informed the resubmitted and it was successfully processed and it didn't decline. Due to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.
If your credit card account has been closed or canceled and you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit card. If you don't have an account with the bank anymore, they should issue you a refund check.
Hence, I'd suggest that you please reach out to the bank after 5 business days.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
We hope to see you again soon.
Customer Answer
Date: 03/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for taking care of the problem. My refund has finally been returned to me.

Sincerely,

*******************
Initial Complaint
Date:03/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product from Amazon. com for a friend on her account using my debit card. I then started receiving charges for her audible account on my debit card. Is this legal? Just because I used my debit card to purchase something for her doesnt give audible/ amazon the right to start charging my debit card for her bill. This seems to be fraudulent activity as I never authorized them to bill my debit card for anything other than my original purchase.
Business Response
Date: 03/28/2024
Hello *******,

I'm ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry to know the about the Audible charges you're seeing on your card.

To help you with this issue, I've raised the issue with our concerned team and they will investigate and provide a response.

I'll be following up with them and once they respond, I'll reply to you with the details. I'd request you to please wait meanwhile.

I hope this helps!

Regards,
*******.

Customer Answer
Date: 03/28/2024

Complaint: 21493087

I am rejecting this response because:
I appreciate the response and that Amazon is looking into the issue but there is no clear resolution provided. The charges remain on my account.
Sincerely,

*****************************
Business Response
Date: 04/01/2024
Hello *******,

I'm ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've been informed by Audible team that they're working with you and would assist you further with your issue.
I hope this helps. Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.

Regards,
*******
Amazon.com
***********************************
Customer Answer
Date: 04/01/2024

Complaint: 21493087

I am rejecting this response because:
There is still no resolution. I was told that audible would contact me and insure that I would not be charged again. I have heard nothing from them.
Sincerely,

*****************************
Business Response
Date: 04/08/2024
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for writing back to let us know that you haven't heard from them. For your convenience, I'm including the response sent:
-------------------
I received your communication regarding your refund request for Audible charges related to another customer account. When the designated card for your Audible account expires or is declined, an alternative credit card on file in your Amazon account is used in its place to avoid a disruption in your service. This may include any cards added on Amazon that you have used to make purchases.

We are happy to return any charges that processed on a payment method other than your default credit card. Please allow up to 7-10 business days for these charges to be refunded from the time a refund is generated in our systems. To assist with the refund request please have the Audible customer with the related membership charges contact us directly to verify the account. For security reasons we are unable to make changes to an unverified account.

We also suggest that the payment method is removed from the customer account it was placed on to avoid any potential future Audible or Amazon charges. You can update the designated card for Audible billing by going to your Account Details page on the Audible website (www.audible.com/billing) to ensure your preferred card is used in the future.

For information on updating your method of payment, please visit our ************ **************************************************************************************.

We apologize for any inconvenience. If you need any additional information please let me know and I'll be happy to follow up. Be well!
----------------
Please reply to the email sent or you can reply to this email.
Looking forward to hearing from you.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:03/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Apple car play 03/06/24, marked as delivered 03/09/2024. My apartment complex uses a service Fetch for the last two years.I picked up my package, opened it and noticed only the candles in the box. I went into the shipping center asked if I had a second package & was told there was only the one. I emptied the box totally to verify only the three candles were there. I called customer service. I found out through ********************** customer service that this item was sent inside of my package that contained three candles from a different order. I was initially told it was the fault of the freight company. I went back inside of Fetch and was telling them what the representative was saying- they disagreed stating the package was not tampered with & this was on amazon. I also acknowledged that the package was not tampered with when I picked it up. It was a back & forth. I did not think the rep was understanding my message. I was then told by a manager nothing can be done. I called back & was told the same thing. I again asked for a replacement item to be sent. I told all the representatives that I do not believe the Apple car play was ever packed in the box with the candles. I repeatedly told them I just wanted the item & if they couldnt send a replacement then I wanted my money back. My apartment makes us use this. We are not allowed to send items to our apartment unless we plan on being home to let the driver in and deliver. I work nights and 12 hour shifts which makes this difficult. I just need some assistance with this. It is very frustrating to have paid on an item that I do not believe was sent to me in the first place. At this point I want my money back because I have purchased this elsewhere I was told to email details. I have, no one responded. I called yesterday for a follow up & was told to dispute the charge with my bank stating being unaware. I told them this was fraud. They said this is all I can do or loose the money.
Business Response
Date: 03/28/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry your item was missing.
Since this item was sent to a freight forwarder, I'm not able to replace or refund the item. I recommend contacting your freight forwarder for more details. We don't have any more insight or information about this.
For more information about freight forwarders visit:

*****************************************************************************

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*******
Amazon.com
***********************************
Customer Answer
Date: 03/28/2024

Complaint: 21493012

I am rejecting this response because: I spoke to the freight/shipping warehouse. The box was never tampered with. It had one opening that was from me when I opened the box. Also if Amazon would look back they can verify that I have been using this address for almost two year without issues. Also Amazon is not investigating this to see if someone checked and noted that the item was packed by them. The item wasnt received. I am made to use Fetch by my apartment complex.
I was attempting to add photos of the box but my pictures will not be accepted and I do not know how to edit them

Sincerely,

Akenke *******
Initial Complaint
Date:03/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm trying to get money from my suspended Amazon account. The procedure on amazon allows me to do this, but I've run into a problem that I can't solve myself. Amazon requested video verification to withdraw the funds. The first date was set for January 22. Since then, two months have passed. Amazon still hasn't contacted me. Every time the call date approached, they just ignored me. March 26 was the last available date. Now I have to make dates again. And I'm not sure if this is the fourth time they will hold it at all. I am asking for your help. Contact amazon and notify them of my problem so they can finally talk to me and make a decision on withdrawing money from my account!
Business Response
Date: 04/02/2024
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Initial Complaint
Date:03/27/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Spoke with a customer service representative from ********************** yesterday about my order not being delivered I had a code that the driver needed from me to assure proper delivery. The driver stated delivery was made and handed to a resident unfortunately no one was home at the time of said delivery and no code was given to the Amazon delivery driver no picture of that particular package just one picture 2 other items I had ordered that were delivered without issue.After speaking with **************** Rep I was told a replacement Comforter would be shipped without delay. Then I was told no replacement would be offered Order #***-8013411-5430642 Puredown Goose Down Comforter Ordered on March 21 2024
Business Response
Date: 03/28/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know about the delivery of the Order#***-8013411-5430642.
On reviewing, I see that concerned team has already responded and are not able to take additional actions, including overriding their decisions for next steps. Ive pasted their response below for your convenience:

----------
Hello,
I'm so sorry to hear you didn't receive this shipment.

After checking your order, it was sent using a one-time password. We sent you this one-time password in your order confirmation and your dispatch confirmation email. We were able to verify that the Delivery Associate delivered the package, as the one-time password we sent to you was entered in their device. We're unable to issue you a replacement or refund for this order.

If you haven't received your package, please check with any other members of your household who may have accepted your order on your behalf.

Thank you for your understanding.
------------
Hence, in this case, we won't be able to provide any further information apart from this.

Thank you for your understanding and hope to seeing you soon.

Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 04/04/2024
Please keep this case open because Amazon refuses to help resolve this issue. I have followed all there requests including filling a missing package complaint with local police department
When I inform there customer service they ask for they original complaint over and over
This cutis Totally frustrated with Amazons treatment of a long time customer
Initial Complaint
Date:03/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a customer of ********************** and I usually pay $6.99 for Amazon prime but this month Amazon took ***** off my card and refused to give it back or give me credit for the remaining balance I have spoken with a manager and supervisor and no one is trying to help me with this issue please help me resolve this issue! And the manager is saying they didnt take my money I have proof of this and its showing on my Amazon account also this isnt the first time Amazon has over charged my account and Im just tired of them taking money out my account for ********************** then telling me I owe them more money for this subscription! This issue getting frustrating trying to get it resolved with people at Amazon whose claiming to be management and supervisors but isnt knowledgeable about how to resolve issues like this I submitted proof that the money went to Amazon but they are telling me they dont know why and whats going on!
Business Response
Date: 03/29/2024
Hello *******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the experience you've had with your Prime subscription fee.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

I understand that you are concerned about the hike in the Prime subscription fee in the month of March.

Upon reviewing, I found that you've been availing the Discounted Prime membership until March 10, 2024 for having EBT card on your account. However, since the discounted plan has lapsed, you've been charged full amount toward Prime membership which is $14.99.

In this case, please follow the steps from the below link to activate your discounted Prime again:
***************************************************************************

Further, I see that a full refund worth $14.99 has been issued on the cancellation of your Prime membership on March 27, 2024. Please allow your bank 5 to 7 business days to process the same.

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 03/29/2024

Complaint: 21492397

I am rejecting this response because: throughout this ordeal no one has tried apologize or offer any kind of credit to my account I only received the runaround!

Sincerely,

***********************

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