Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  1516 2nd Ave Seattle, WA 98101-1543

  
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  1465 Nitterhouse Drive Chambersburg, PA 17201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for almost $735. The order included (12) four pack of casters. The order arrived in different shipments. Out of all the casters ordered 1 set arrived and the item looked used. I contacted Amazon about the problem and i was waiting on the rest of the order to be delivered. I get an email stating the shipment was delayed and they refund all of my shipping cost. Shipping was only $6.99. So, I called again, and they said, "it looks like I have a refund already pending". I explained that I didn't initiate any refund that was something that was offered to me by Amazon. She asked what do you want to do? I said either you can discount the item or I could just return the item. She had to forward me to a different department cause she couldn't do it for some reason. When I spoke with the gentleman in that department. He was very rude! He said I have to return the item in order to get a refund. And then I received the instant email stating that I have to supply a government-issued ID. In that email it stated my refund could take up the 30 days once they approve it. Also, I had drop the item off at a certain location. I told the Amazon Rep its rather strange you can refund $6.99 shipping cost. But, I have to submit government ID to refund 1 set of casters i received that looked to be in used condition. I thought that was outrageous that to submit private information in order for me to get a refund of $25.99. Also, I would need to drop off the item at there location. It seems like Amazon either don't want to refund anyone or they feel everything is perfect in their world. If they had a way for me to upload photos so they can see what I was saying versus treating me as if I was a thief. I was so mad with Amazon Rep, I wanted to refund the total order. He said, that's fine. He will send a link. Which, I never received **************** is not worth a Damn! Please provide someone in customer service I can understand and not so RUDE! Beware of Amazon!!! *****

  Business Response

  Date: 03/28/2024

  Hello,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 112-6461438-3608206.
  
  After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  You can upload the ** using the link shared in email sent on Tuesday, March 26, 2024. We also request you to return the item for refund.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card were charge in the amount of $7.55 I contacted amazon customer service twice both time the representative refused to transfer me to and supervisor whom I requested to speak with since they werent able to resolve my problem nor give me and explanation as to why my card were charged for this amount. I did not purchase anything in that amount nor did I authorize Amazon to take this amount from my card.

  Business Response

  Date: 03/28/2024

  Hello,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to charge for $7.55.
  
  We request you to write us back with the charge ID, so that we can investigate on this further.
  
  Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription. You will be able to locate the charge ID in your card statement.
  
  For more information about identifying unknown charges on your statement, visit:
  
  ***********************************
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/24 I purchased an Amazon gift card for ***** at a local retail outlet. On 3/25/24, when opening the package, the card was VERY hard to remove. Part of the card and a piece of the tape covering the redemption code remained on the card envelope. I didn't think anything about it until I wasn't allowed to redeem the card due to "Gift card claim code Invalid"According to Amazons trouble shooting, contact customer service. I did. I got 8 different people It seemed like C/S was on different chats with different customers at the same time. It would take 5 min. for them to respond to an answer. I emailed the documents I uploaded in this complaint twice and gave them the serial number at the bottom of the card twice. First I was told they would get back to me in ***** hours. They didn't. When I contacted them again, the process started over. Even in the same chat, I would get a different person wanting me to tell them what my issue was. I will not put up with this run a round. My concern is the employees have the front and back of the card and the means to find the redemption code- and give it to someone else so I lose my money. I realize they are a BIG company. But for a big company, they are NOT efficient when it comes to issues that I have no doubt have happened before. This seemed to me a manufacturing/ product issue. But whatever the case, as much as I love Amazon, I am not happy with them at this moment.

  Business Response

  Date: 04/09/2024

  Hello ******,
  
  I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and checked with the concerned department in this matter.
  
  After reviewing, they've informed us that they can issue a gift card for the same amount to your account directly.
  
  Please let us know if you want to accept the gift card. Once confirmed we will issue the gift card right away.
  
  We look forward to seeing you again soon.
  
  Best regards,
  Harasankar.M
  
  Amazon.com

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item on 03/24/2024 and it was supposed to be delivered according to their site advertisement overnight which would be on 03/25/2024. However there has been no tracking and it states item has been delayed with no future date. When I called to check the status 1 representative told me it would arrive today by 10pm and they would refund me 30% of the purchase for the delay and my account would be notated. So I waited till later in the afternoon to see the tracking status and it still showing as delayed so I called again. This time the representative told me there are no notes in the account and I would not be getting my package till later in the week which is unacceptable since this was ordered for a kid's birthday party tomorrow. After I requested a refund and told ******* how upset I was about it and I wanted a refund or I would contact the better business bureau ******* hung up the phone in my face.

  Business Response

  Date: 03/28/2024

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order 114-3646047-9446613. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.
  
  To help you with it, I've issued a refund on your order for $53.49 to your original payment mode. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************

  We appreciate your time and patience in these regards.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 19, 2024 I ordered Dryel Starter Kit from Amazon. I received it the next day. However, the item I ordered was not the one that was delivered. The item I received was called Dryel At Home Dry Cleaning. It came with refills for an actual starter kit which I was not sent. I contacted Amazon on March 20th and sent it back and they said the correct one would be sent.On March 21st I received what I thought would be the correct item. It wasn't. They sent the refill again not the Starter Kit. I was on a chat with them for over an hour. They said the 3rd party seller (which I was not aware was selling it) would be investigated and Amazon would make sure I received the correct item. I was told that I did not have to return the item.On March 26th I received what I believed to finally be the correct item. It wasn't. Again they sent me the refill pack for the 3rd time in a week. I contacted their corporate office, ************, who only transferred me to a calling center in a third world country to speak with someone with the name ******* I couldn't understand him most of the time. I constantly had to ask him what did you say, and please stop reading off of your script. After almost an hour this representative said that my money would be refunded, the item would be taken off of their website and the 3rd incorrect box I received I did not have to return. As of today, March 27 the item is still listed on Amazon's website and my money has yet to be refunded to my account. The refund was never placed by the so called representative. My bank account does not show any refund by Amazon. Two weeks prior to this I was sent the wrong sneakers twice. The item on their website was not what they kept sending. The sending of wrong items was becoming a trend and now I am very hesitant to purchase anything through Amazon

  Business Response

  Date: 03/28/2024

  Hello *****,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your order #***-2138802-3468237 and #***-6979534-0409816. It is certainly not what we expect our customers to go through.
  
  Upon reviewing, I can confirm that a refund of $27.22 was issued against order #***-6979534-0409816 on Tuesday, March 26, 2024.
  
  I have now issued a refund $26.40 to original payment method against order #***-2138802-3468237. Please allow your bank 3 to 5 business days to process the refund.
  
  Kindly return the incorrect item from order #***-6979534-0409816 using the WholeFoods return method.
  
  The error was reported to our listing team and I would like to assure you again that we're correcting.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21494550
  
  I am rejecting this response because:
  The so called representative did not review anything, was from a third world calling center and writing what was from a script they are told to use.  I was expecting a response from a representative from *****************.  All this is is a circle.  They did not check the "chats" I was on, which they keep for verification of what is discussed.   I was told three times the items sent did not need to be returned. If this so called "representative" had done his job and reviewed everything he would have seen that.  I will be contacting the corporate office.   I am so disgusted and angry right now.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Date of the Purchase was in March 3, 2024. The amount of the purchase total was $446.75.I returned the Item to Amazon ******* on March 6th.I was told Id receive my refund today March 27, 2024.Upon opening the app now they have delayed my refund until March 30th. I tried contacting them and now they blocked me from chatting with them and received an email from Amazon DEMANDING Private Information such as my government issued Identification Card. They are stating that if I do not provide them this information that I will never get a refund for this item or contest it in the future. Even though they have the item in their hands.

  Business Response

  Date: 03/28/2024

  Hello *******,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your order #***-6305809-4717011. It is certainly not what we expect our customers to go through.
  
  Upon reviewing, I see that the return authorisation was created on Tuesday, March 5, 2024. Once an item is returned, it can take upto 30 days to process the return and issue a refund.
  
  As soon as return is verified and processed, a full refund will be issued against the order.
  
  For more information on Return policies, you can view our website Help page using this link:
  
  **********************************************************************************************************************************************
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by you, is handled according to our Privacy policy.
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to place an order for a dog kennel and it showed a $50.00 dollar off coupon however when u added it and went to the cart to checkout it didnt apply. I contacted chat support spoke with a supervisor under the name May she assured me if I placed the order and waited for the item to be delivered Amazon would refund me $50.00 dollars after it arrived since the app was not applying the coupon. She walked me through ordering and assured me she would contact me once delivered and refund $50. I never got a callback and have argued 3 days with Amazon they wont honor what their advisor promised me after she talked me into ordering this and assured me Id get the $50 dollars back. I run an animal rescue returning this is not an option I should get the money back that was promised as well as compensation for the hours Ive spent working with support and being treated so badly. I am attaching screenshots of the message between myself and the advisor who promised this would be refunded and assured me Id have no issue getting it done. Amazon should stand behind their employees and what they promise a customer period. I want compensation for my time that Ive wasted in this whole ordeal as well.

  Business Response

  Date: 03/28/2024

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm extremely sorry about the misunderstanding and incorrect information provided about refund after placing the order and delivered. The correspondence doesnt correctly reflect our current procedures, at this time we are unable to issue any partial refunds on the order.
  
  Coupon discounts are offered for a specific period and they are subjected to change, we do not make adjustments post purchase.
  
  We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21494111
  
  I am rejecting this response because:

  I clearly stated with the agent this was because a coupon was not wiring it is not my fault that your agents are not better trained and know how to do their job properly. She was a supervisor supposedly and she coaxed me into buying this product and assuring me I would get the $50 dollars once the item was delivered to me. If the agent provided me false information that is on your company, not me. The way I see this is you all talked me into buying this product paying more for it because your site was not working properly, made false promises, and treated me like c*** No matter if this is not standard procedure your advisor promised it therefore your company should be standing behind it and the agent answering for it not me. I want what was guaranteed to me, I want compensation for the way that I have been treated as a consumer through this whole entire process. I do plan to consult with an attorney because I know that I am absolutely in the right here your employee guaranteed this and the company should be standing behind it. *** also wrote to the legal department as well. If you cant refund $50 then you could credit my account for the $50 and the time that I have spent on this and the abuse that I have taken as a customer. I never made the mistake your agent made the mistake and cost me money that I did not have. Your advisor should be the one feeling like she has done something wrong not me and that is exactly how I feel. Dont promise a consumer something just so you can sell a item and then not stand behind the guarantee that you made to them. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 03/28/2024

  How can a business persuade you into placing an order and promising they will refund $50.00 dollars of the amount back to you and not do it? I work in this same field and if I did this my company would absolutely stand behind whatever an agent told a customer no matter if its a mistake or not by the agent then the agent would be fired for giving such false information. These are the messages between myself and the agent who clearly talked me into placing this order promised me the $50 dollars and now its my fault my loss. Poor service at its worst. 

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14th 2024 purchase of one large Mystery Box with 30 items.Amazon Electronics Premium Mystery Box?? - 100% High Value??Large Mystery Box,BUY 1 $49.98 On March 25th I received one small bag, with one item worth of 12$.There response below. It was not a large Box small bag with 3"x3"x1" box Sincerely sorry for your dissatisfaction.First of all, thank you very much for your interest in our store and for having purchased the product, and I am also very sorry that you received an unsatisfactory product this time. I would like to explain that the rules of the game of mystery pallets are uncertain, *********************** have said :"life is like a box of chocolate , you never know what you are going to get ". So what product you will eventually receive is probabilistic. If the package is successfully delivered , it means that our transaction has been successfully completed, but as you are our valuable customer, we applied for a 5% refund for your unsatisfied product claim and hope that you will get the product you want in your next purchase.

  Business Response

  Date: 03/28/2024

  Hello *******,
  
  I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We are sorry to hear about unsatisfactory experience with your Order delivery.
  
  I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  We look forward to seeing you again soon.
  
  Regards,
  *****
  *****************************

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction was March 6th 2024 The tracking number for the return was **************** Hello,I returned a ******* Galaxy Tab S9, Beige, Snapdragon 8 Gen 2 (Gaming), 11" dynamic AMOLED 2x(vision booster), 8 GB RAM, Android Tablet, ****************** ****** IP68 rating (CAD version and Warranty)On March 17th 2024 that's when I took the tablet to *********** to have it delivered to you Amazon.ca The tablet was placed inside its original packaging then placed inside a ****** hair dryer box.The correct documentation was on the package for the return.It now says that I've returned a hair dryer by ****** that I bought back in January 2024 that I couldn't possibly return cuz it's past it's 30 days instead of my tablet being returned which was returned to Amazon.ca It is worth noting that I didn't even have return slips for a ****** hair dryer so how could I possibly returned a hair dryer.The tablet was very expensive $1,244.40 I've been waiting a while now for the refund.And when I look on my previous orders from amazon.ca it shows the tablet being delivered not returned and the hair dryer being returned.But I did send back the tablet and not a hair dryer.I have proper documentation as proof that I did send the tablet back , I also have a picture of the hair dryer that they said I returned. The hair dryer is still in my possession as I didn't return that Thank you ***********************

  Business Response

  Date: 03/28/2024

  Hello,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  I'm sorry for the trouble you've had with refund for the return of " Samsung Galaxy Tab S9, Beige, Snapdragon 8 Gen 2 (Gaming), 11" dynamic AMOLED 2x(vision booster), 8 GB RAM, Android Tablet, ****************** ****** IP68 rating (CAD version and Warranty)."

  I've now refunded you for the Tablet and you should see the refund of CDN$ ******* posted to your bank statement in 3-5 business days.

  Further, I'd request that you please reach out to customer service so we can charge you for the Revlon hair dryer.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *******
  Amazon.com
  ***********************************
  

  
  

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a suspended Amazon selling account (Merchant Token: A2KSEPSP6B3SD) and have been patiently waiting for Amazon to confirm and attend my virtual identity verification appointment that I scheduled in January. Several times now, Amazon misses the appointments, so I reschedule them, and they continue to miss them. Since my account is currently suspended for failing my last virtual verification appointment, you can understand why this review is paramount to regaining my selling privileges. When my account was suspended, Amazon accused me of engaging in deceptive, fraudulent, or illegal activity. I admit I have made several mistakes since acquiring this account, but I am prepared to set things straight if Amazon would only ***** me another opportunity. I purchased this account in November of 2022 with the assistance of a broker. After I acquired the account, I updated the deposit method and later the business address, but I did not update credit card, tax information, or legal entity. As a new seller, I was not very Amazon savvy and didnt realize Id need to keep all information current and representative of my business to have long-term success. I sought help from a service provider who assured me they could successfully complete the verification process. I allowed them to handle the call from that point. I suspect they found another person to pretend to be the original account owner. I have no idea what information they asked or what documents they presented. The person answering questions on my behalf couldnt have known the relevant details of my account no wonder they failed! I realize the mess Ive made by not keeping my account information current, hiring someone to misrepresent me and my business on the call, and not coming clean earlier. This is why I have begged Amazon to reconduct this appointment, but they continue to disregard me. Can you help?

  Business Response

  Date: 04/16/2024

  Seller failed IPI and has been notified about it