Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,797 total complaints in the last 3 years.
21,188 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/28/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com offers a prominent "Buy with one click" feature in their app and on their website. The purpose of this feature is to allow very fast, "frictionless" purchases. It is meant to be seamless: you find a product you want, you press the buy with one click button (instead of "add to cart") and the order is placed, automatically set to be delivered as soon as possible to your default delivery address. However, this buy with one click system allows for default delivery windows IN THE MIDDLE OF THE ****** I and my whole family have been woken up at 5am by my buzzer ringing endlessly by an Amazon delivery person, and it's because I had placed the order via one click. Amazon makes it impossible to remedy this situation in a transparent way. If there are settings or controls, they are hidden. If it displays the delivery time during the "one click" process, that's insufficient, as the whole point of the one click system is to not make you jump through a bunch of "checkout" decisions and menus. Amazon categorically should not allow the one click system to lead to a middle of the night delivery unless a customer specifically opts into that. Their cutomer service is impenetrable and there is no way to escalate this issue to anyone at the company. It is an unacceptable business practice.
Business Response
Date: 03/28/2024
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with Click to Buy feature on Amazon.com

We never expected this to happen and here in this case request you to update the 1 - Click settings to obtain deliveries as per your preference.

To update 1-Click settings for future orders, visit this Help page for instructions: *************************************************************************

Thank you for being a Prime member.

Regards,
*****************************.
Customer Answer
Date: 04/05/2024
The business responded erroneously: there is no setting in the 1-click setting that controls delivery window preferences. This is more gaslighting from Amazon. As I wrote originally, they do not offer any way to control delivery time defaults and they offer no recourse. They must address this sufficiently.
Business Response
Date: 04/09/2024
Hello ******,

Thank you for writing back to us.

I checked and I understand your concern about the 1 click settings or buy now option.

Here in this case, request you to add delivery instructions about preferred time of delivery on your default address which will be noted by drivers and followed accordingly.

Alternatively, to receive packages between 9 AM to 5 PM, you may set your default address as business location and packages will be delivered between 9 AM to 5 PM.

I hope this information helps.

Thank you for being a Prime member.

Regards,
*****************************.
Customer Answer
Date: 04/10/2024

Complaint: 21497668

I am rejecting this response because: Deliveries do not respect the request to deliver after 9am even when it is noted on the account. Im sorry but the problem runs deeper and needs to be fixed by Amazon in terms of its policies, procedures, and product design. Period.

Sincerely,

***************************
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Below is what I wrote to Amazon several times--they just ignored my emails and refunded the defrauding buyer out of my account, also sent him a return label out of my account without my approvals. I filed a SAFE-T claim with Amazon and they denied my claim to refund me my lost money claiming what I told them, is not sufficient evidence for me to get my money back. Once again, they sided with the buyers false claim and now accused me indirectly of making a false claim and that is why my refund request/case has been denied."YOU TOTALLY IGNORED the fact that cassettes are not returnable--YOU ISSUED A REFUND TO BUYER AND HIS CLAIM WAS *****. WHEN DO YOU EVER TAKE THE SELLERS SIDE? THE **** CAME BACK TODAY AND IT HAS BEEN LOOSENED OFF THE SPINDLES, IS LOOSE, NO LONGER THE PEREFECT CONDITION I SENT IT IN. I received a damaged tape, the jewel case shows imperfections too. GIVE ME MY MONEY BACK, ALSO REFUND THE RETURN LABEL."Below is what I sent Amazon at least 10 times..."Buyer is trying to defraud me. The tape was in perfect condition--the problem is with his tape player--perhaps he needs to clean his tape player heads. Also, there are no returns on music media-many people will take a tape such as this, record it on a blank tape and claim the original is no good. PLEASE NOTE I WILL NOT TAKE BACK THIS RETURN."seller ********************** "REMOVE REFUND TO BE ISSUED/ISSUED-- THIS IS ILLICIT BEHAVIOR. I SENT A PERFECTLY GOOD **** AND REFUSE TO TAKE BACK A PERFECTLY GOOD PRODUCT DUE TO FALSE CLAIMS BY THE ****** PLEASE RESOLVE THIS IN MY FAVOR OR I SHALL HAVE TO GO TO A HIGHER POWER WITH THIS COMPLAINT. SELLERS HAVE RIGHTS TOO-- PLEASE UNDERSTAND THAT MANY BUYERS ARE OUT THERE DEFRAUDING SELLERS AND YOU NEED TO TAKE OUR SIDE ONCE IN A WHILE! Order ID is ******************* for Moonflower cassette by *******. Order ID: *******************"
Business Response
Date: 04/08/2024
We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.
Customer Answer
Date: 04/08/2024
I am still waiting to hear from Amazon-- they have escalated the case to a higher *********** do not know how this will be resolved, if at all.
**********************
Business Response
Date: 05/02/2024
Greetings from Amazon,
We have already investigated the issue in the Case ID: ***********. The seller was provided reimbursement of the restock fees which is $3.99. They can verify the same by visiting this link: ************************************************************************** (login required).Request for full reimbursement has been denied as the refund was granted as per our Amazon's policies.
Customer Answer
Date: 05/02/2024
I don't like the answer-- a restocking fee of $3.99 does not address this entire complaint. The buyer, who is a liar claimed the tape did not work when I sent it in perfect condition. Amazon sides with the buyer who is always correct, the seller is left holding the bag. Now I am out a perfectly good tape because the liar buyer sent it back in damaged condition with the tape loosened off the spool, the jewel case was scratched. amazon also made me pay the postage for the liar buyer to send the cassette tape back, now I am out that money plus the tape which I cannot resell because the liar buyer damaged it. MY POICY WITH AMAZON CLEARLY STATES "NO RETURNS ACCEPTED" BUT THAT POLICY IS IGNORED--AMAZON CLAIMED TO YOU PER THEIR POLICY THEY ARE SIDING WITH THE ****** I ASK "IS THE SELLER EVER CORRECT AND WILL AMAZON EVER BY ON THE SELLER'S SIDE"????????????????????
Very disappointed, seller **********************
**************************
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Representative I am writing to complain about the deceptive behavior of an Amazon seller and to urge Amazon to take appropriate steps to remove his fraudulent postings in order to maintain fairness in the marketplace.The seller, named temptess, sells intimacy items with a product link of ********************************************. However, the seller fabricated numerous fake reviews to mislead consumers. Upon investigation, their review system was plagiarized from another seller selling blankets at **************************************************************************************************, falsifying over ****** positive reviews.I have reported this fraudulent behavior to Amazon on several occasions, but unfortunately, they have not taken any meaningful action to address the issue so far. As a globally recognized e-commerce platform, Amazon should maintain a fair and equitable business environment by firmly removing listings that violate their policies through deceptive behavior. This is essential to protect the legal rights of consumers.An honest marketplace requires all stakeholders to work together to enforce standards. I sincerely urge your organization to investigate this matter and force Amazon to remove the offending ******************************************** on to maintain a fair marketplace. We must stand together and say no to deceptive behavior.Thank you for your attention to this important marketplace integrity issue.Sincerely
Business Response
Date: 03/29/2024
Hello,
We have taken action on the reported ASIN B0CT11898Y.

Thank you,
Amazon.com
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 26th I purchased a pocket knife, order # (114-6230872-7106633). When the item was received it was damaged. I called customer service on March 3rd and was told I could throw the item away or keep it. It was useless to me so it was thrown away, I was then told my refund would be returned soon. Then after not receiving it and many calls, emails and texts later i get this email...Due to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.A refund was issued to your on **************** March 26, 2024 for $307.44 .In most cases, once a refund has been submitted, the issuing bank will post it to your account within CC or ***** combo: 3-5 business days.You can view details of the completed refund on your Amazon.com account: ******************* ********************************************************************************** If you don't see the **************** refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at charge-*********************************** Please include:- the order number if available - the last 2 digits of the payment method - the amount of the refund - the date of the transaction - any other information you find pertinent If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.We look forward to seeing you again soon.Best regards,**** Amazon.com Well **** was lying... that never happened what did happen I strongly suspect is fraud. They faked returns/refunds and sent $107.44 to my personal **** card instead of the **** used for business (knife was a gift for an employee i have purchased several before). Here is where they got creative and likely cost Amazon a business customer (see attachment) . I would like your feedback regarding this. Thank you for your time *************************** Cell# ************
Customer Answer
Date: 03/28/2024
Thease are fake returns/refunds. Not for the item requested. Over half of the refund sent to my personal card.
Business Response
Date: 03/29/2024
Hello,

Thanks for reaching out to us. We have reviewed the issue filed for the Order 114-6230872-7106633 and have addressed the customer's concern by refunding $150.00 to the original payment method used for this order. The refund may take a few days to appear on the customer's credit/debit card statement.

Sincerely,
********
Amazon.com
Customer Answer
Date: 03/29/2024

Complaint: 21497588

I am rejecting this response because: On the 26th of March I received this email from Amazon...
Hello ******,

Due to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.

A refund was issued to your on American express March 26, 2024 for $307.44 .
In most cases, once a refund has been submitted, the issuing bank will post it to your account within CC or ***** combo: 3-5 business days.

You can view details of the completed refund on your Amazon.com account: *******************

**********************************************************************************

If you don't see the American express refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:

- the order number if available

- the last 2 digits of the payment method

- the amount of the refund

- the date of the transaction

- any other information you find pertinent

If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

We look forward to seeing you again soon.

Best regards,
****

Amazon.com
The refund amount is $307.44 tha needs to be sent to my AMAX card this is less then half!

Sincerely,

*************************
Business Response
Date: 04/03/2024
Hello,

Thank you for reaching out to us. We have reviewed the issue filed for Order 114-6230872-7106633 and would like to rectify our previous response by providing further clarification on the resolution provided.

As initially promised, the customer was processed a total refund of $307.44 and notified on March 26, 2024. The breakdown of the refund is provided below:
$150.00 processed to the original payment method used for this order (AMEX card).
$150.00 & $7.44 processed to the customer's alternate payment method ***** card) used on a different order.
Now, per the customer's complaint and the proofs submitted, $157.44 was incorrectly credited to a different payment method, which the customer did not use for this order and is not satisfied with. To fix this error, we processed an additional refund of $157.44 on March 29, 2024, to the original payment method used for this order and notified of the issued refund.

In summary, the customer has received a total refund of $307.44 to their original payment method used for the order, 114-6230872-7106633, in installments of $150.00 issued on March 26, 2024, and $157.44 issued on March 29, 2024.

Sincerely,

Amazon.com
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have requested two refunds for two items that I have returned to Amazon and they have in their possession. The first item was purchased on February 4, 2024 for a ***** **** Helmet, Size Medium and costed me $87.00 (Order Number 111-1464925-4277016). I requested a refund for this item and returned this item to *** (*** Tracking Number: 1Z9758VX9050298823) on February 25, 2024. The item was delivered to Amazon's ************* on February 28, 2024. It has been a month since the item was delivered to Amazon, but Amazon refuses to refund me my money for the order even though they have the item in their possession. The second item was purchased on February 25, 2024 for a "Women's Black High Waisted Bikini Set Size Small" and costed me $25.22 (Order Number 111-2713803-0502617). I requested a refund for this item and returned this item to *** (*** Tracking Number: 1Z6E56759004600792) on March 8, 2024, along with other items in the same package. I received a refund for every other item in this package, except this bikini set. Even though everything else in this package was refunded except this one bikini, Amazon refuses to refund me my money for the bikini even though they have the item in their possession. They stated in order to receive my refund for both items I must verify my identity by sending them a "valid government-issued identity document". With most of the tech support agents being from another country, I very much do not feel safe sending my ID to them as I would like to protect my personal data, especially a sensitive identification document like my state issued ID. They also stated that I would not receive my refund unless I send them my ID. I read online that this may also be a potential scam. I would like the BBB to please help reach an solution to this problem, as Amazon is not working with me to provide an alternative, ethical, and safe solution. Please help me get my money back. Thank you,*******************
Business Response
Date: 04/25/2024
Hello,

We have denied the customers request for a refund of USD ***** on order 111-1464925-4277016 as customer has not returned the purchased item under this order.
However, customer raised a chargeback dispute on this order with their card issuer and the dispute is settled in customer's favor by their card issuer. Customer's card issuer has debited ********************** for the disputed amount of USD ***** and credited customer with the same.
Kindly request customer to reach out to their card issuer for more information with regards to this refund.
Sincerely,
******
Amazon.com
Initial Complaint
Date:03/27/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I oredered boots from Amazon and instead of them being delivered to my Home. they were delivered to a location unknown to me. After being notified by email that my order was ready for pick up, I phoned Amazon and asked why my order was sent to this place and was told that I requested the boots be delivered to this location. I insisted that I did not. I asked that the boots be delivered to my Home . I was told that the boots would be sent back to Amazon if i did not pick them up. I refused to pick the boots up . A few days later I recieved an email Thanking me for picking up my order. I called Amazon right away and told them that I did not pick up anything ! I was then promised that the boots would be resent to my Home address. I never received the boots. I called Amazon and was promised a 2nd. that the boots would be delivered to my Home. Again, I never received the boots. When I tried to reorder the boots myself, the boots were out of stock. I have requested (on more than one occasion) that Amazon remove from my account that I picked up the boots. Around this same time my Credit Card was fraudulently used. There was no Amazon charge to my knowledge, howerver "someone" picked up the boots in my name and a code was sent to me about the pickup. Please assist. Thank you.
Business Response
Date: 03/28/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-6988775-6713824.

Upon review, we see a refund has been issued on your order for $36.29 to your original payment mode. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************
You can place a new order using the below link, once it is available

***********************************************************

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/28/2024

Complaint: 21497458

I am rejecting this response because the Fraudulent information on my account saying I picked up the order on March 2, 2024 should be removed.

Sincerely,

*******************************
Business Response
Date: 03/29/2024
Hello,

I'm ********* from Amazon.com.

Thank you for writing back to us.

Unfortunately, we do not have an option to remove the status, once updated. However, you can ignore the scan as refund has been issued on the order.

Thank you for your patience and understanding in this regard.
Regards,
*********
Customer Answer
Date: 03/29/2024

Complaint: 21497458

I am rejecting this response because:Someone has not only gotten into my account and collected an item in my name and you have been made aware of it and Not Investigating the Fraud but leaving it under my account claiming that ********************** can't. do anything about it ! I don't think so.

Sincerely,

*******************************
Initial Complaint
Date:03/27/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bottle of make up foundation, and when the order was delivered, the product was used and the bottle was empty. I contacted Amazon through their chat service, and during the chat, received an email stating that due to abnormal activity on my account they had to verify my identity and in order for me to receive a refund I had to upload a picture of my government issue **. I replied to the email, asking them what the abnormal activity was on my account. They just kept responding telling me that in order for me to receive a refund I had to send them my **. So I called and spoke to a representative. I asked her what is the abnormal activity on my account and she could not answer. She told me that I could continue to use my account but unless I sent the ** I would not receive a refund. She then started to get rude with me when I kept questioning about the activity so I asked to speak to a supervisor. I asked the supervisor to tell me what the abnormal activity was on my account, and she also could not tell me. We went back-and-forth with her never answering my questions. So I asked its OK for you to take my money and send me a used empty product And then not refund my money and she then told me that I could continue to use my account but unless I did this, I would not receive a refund. This is basically stealing I told her I would not send my ** Im not going to give them my personal information and theyre not going to sell my information and that this is how fraud happens. All I wanted was a credit on my account to use again to purchase a different item. There are many complaints on Reddit of customers stating they have gone through the same thing. How is this legal? Amazon is basically stealing from their customers.
Business Response
Date: 03/29/2024
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your order - "wet n wild Bare Focus Niacinamide Skin Tint" that was purchased on our website.

I understand that you haven't received this item despite being marked as 'delivered' and wish to get refund on the same.

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on March 27, 2024 at 12:41 PM (PDT)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:03/27/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
With All my Amazon delivery s, they should of been signed. Then you will see that the person that signed stole from me and through me out on the street, when I was dba **** by ****** *******************. My car was parked in the front. I do not believe your driver reported any thing suspicious. I was being robbed and my computer laptop was being hacked. I was attending school ******************************. I remember I felt it necessary to order online every day and to put my property in at Extra Space Storage on ************** near ******************.
Business Response
Date: 04/24/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:03/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attached is the whole process I had to go through with Amazon. I pay a monthly fee for the Amazon prime membership which means you get free and faster deliveries. So I recently purchased two items from Amazon and it was set for a delivery date of March 25th. Then it was pushed back to March 27th and now its Wednesday March 27th and I still have not received my order. And now they are saying March 28th for delivery but I requested a refund along with the completed delivery for my orders but they refused. I spoke with 3 customer service associates from **********************, ********, ************************************ And no one could help me, and one person said they would refund my orders plus deliver them as well for the inconvenience but no one else could find that information in the system. So Im glad I screenshotted all the convos. I would like a refund and the deliveries of my orders for the inconvenience. And I recently canceled my Amazon prime because I felt like I was not a valued member.
Business Response
Date: 03/29/2024
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry to hear about the issue you faced with some of your Prime deliveries.

I understand that you wish to get your orders delivered along with the refund.

Upon reviewing, I see that your orders for 'neuroSONIC | Superfruit Infusion | Functional Beverage' and *************************** Pulling with 7 Essential Oils' have received request to stop the delivery and return to our fulfillment centers and hence they can no longer be delivered to you.

However, I see a full refund worth $26.38 and $15.08 have been issued on both the orders respectively on March 27, 2024 and your bank would take up to 5 to 7 business days to process the same.

Regarding your order for 'Nature Made Extra Strength Vitamin D3 supplements', I see that the item is currently out of stock and hence we are unable to provide you an estimated delivery date. However, once the item is back to stock you shall receive an update on the order.

In this case, if you no longer wish to wait for the order, please proceed with the cancellation of the order.

I shall forward your feedback to our internal teams about your experience.

For further assistance, please feel free to contact our customer support team. To do so, go to "********************** Customer Service":
*****************************************

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 03/29/2024
Complaint: 21497013

I am rejecting this response because:
On March 25th your employee ********, told me that I would be refunded and the items I ordered would still be delivered.
Attached is proof that your employee said I would receive refund, plus delivery.
If my items wont be delivered, then that means your company lied to me and I would also like a REFUND for my recent monthly charge of my Amazon prime membership which is $16.16 last charged to me on 03/05/24. Since Im not getting the service I paid for with Amazon prime, I have recently canceled my membership due to poor customer service from your company.

Sincerely,

*******************************
Business Response
Date: 04/03/2024
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us. I hope this emails finds you well.

It was concerning to hear about the experience you've had with the delivery of your Amazon order.

I understand that you wish to get your refunded orders delivered as promised by one of the agents.

Upon reviewing, I see that these orders received stop and return request and hence the items were delivered back to our fulfillment centers and hence they weren't delivered to you.

I shall forward your feedback about the agent for the miscommunication provided to coach them properly.

In this case, I am afraid that since the order has been returned to us, we can no longer send it to you.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 04/03/2024

Complaint: 21497013

I am rejecting this response because:
It is not my fault that your agent told me the incorrect information so I would still like my delivery ASAP since thats what I was informed. Its your companys job, not mine, to make sure they are trained better so they can tell the customers what your policies are. I already canceled my Amazon prime membership because of your company lying to me. And I will be telling social media about my experience with Amazon, through ********* Instagram, *************** Yelp & any other platform I can access.

Sincerely,

*******************************
Initial Complaint
Date:03/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, this is in regards to Order #***-5906728-9534663 placed on March 25, ****************************** 4201 by *************************, email: ************************* I cancelled the other two days ago now and have not received the refund to my debit card for the pin-less charge for the order. I received the initial cancellation email stating it was successful, and that pin-less debit card charges, if applicable would be refunded within 1-2 business days. Under my Amazon account with the Transactions section I see no indication of any refund being started or issued yet. I contacted support via email, phone and social media and got multiple answers on refund times for debit card orders when cancelled. One agent said 5-7 days, another said 7-10 days, another 1-2 days. This is very confusing. Please refund my money for the $135.68 as soon as possible, this complaint is being filed due to the confusion, lack of caring from agents and for holding onto my money which the initial cancellation email said may take 1-2 days. Thanks for your time.
Customer Answer
Date: 03/28/2024
Looks like Amazon just issued me the refund, maybe they saw my complaint and issued it before responding here. It is now resolved. Attached the new transactions history. Thank you.

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