Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,797 total complaints in the last 3 years.
21,188 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 26th I placed an order and at the end of the order it said I could try prime for 30 days for free. But here i was charged $15.89! I reached out TWICE by chat to get refunded and verify that my card ending in 9419 was refunded. Received an email that i was refunded and when i reached out again 2 days later (march 28th) i was told they did not see any refund. Amazon tends to lie and send out these phony emails stating they refund people when in the end they do NOT! They lie and are a bunch of crooks, lying on their website that you can try prime for FREE but end up getitng cahrged, below are the TWO EMAILS I RECEIVED STATING MY CREDIT CARD WAS REFUNDED AND AS OF NOW IT HAS NOT BEEN REFUNDED! Along with the chat from March 28th. I dont believe Amazon hires people that understand english or want to keep customers because they lie and dont take action on refunding people!!!
Business Response
Date: 03/30/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to prime refund. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

While we cannot undo the disappointment you had, please be assured that corrective actions will be taken to ensure these issues are avoided in future.

Upon review, we see prime has been refunded for $15.89 on Thursday, March 28, 2024 to your original payment mode and a confirmation email has been shared on Thursday, March 28, 2024 at 4:13 AM (PDT). In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 04/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon customer and my account has no violations, but Amazon suddenly froze my account for half a year. I called their customer service countless times and wrote countless emails to their account specialists. None of them unlocked my account and I provided all my identifying information. Their customer service also verified my identity multiple times on the phone. Then the customer service told me every time that he would ask the account team to help me restore my account and asked me to wait for ***** hours, but after 48 hours, there was still no result. I provided numerous personal documents, as well as photos of me holding them. They still choose to delay. I'm really helpless. This account is important to me, please help me. I provided a large amount of personal documents, they had no reason to freeze my account for half a year. I did not violate any Amazon policies. This is a violation of my rights.I ask Amazon to unlock my account as soon as possible.
Customer Answer
Date: 04/01/2024
I haven't received any response from Amazon. Can you help me urge it?
Business Response
Date: 05/23/2024
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 5/23/2024.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had been promised that I would get a full refund on these shoes. In fact, the Amazon customer service told me the shipment would be cancelled and money refunded, but there was no cancellation and no refund. Then I was told that the shipment would be sent but I would get a full refund and keep the item, but still the shipment was not sent. Then I was told that the shipment was sent but that I could cancel delivery on a certain date, but on that date the shipment had arrived in my country and I couldn't cancel without penalty to me. Then I was told that I could return the item for a full refund, and Amazon customer service set up the return. Now ********************** has given a partial refund of ***** USD for a ***** USD item that was returned with all its original packaging and tags, in perfect condition, two days after it was received.I'm seeking a full refund for this item. I'm now asking the balance of 3.50 USD for the ***** USD that was paid, considering the ***** USD refund. The Amazon chat agent had promised a full refund without return. I returned it because the subsequent chat agent set up the return.I will not accept any more offers of store credit. I have been promised store credit three times by the chat agents. Each time, I failed to receive any credit, and when I followed up on the situation, I was told that "there must have been a system glitch". I want a full refund to the original payment method, which was **** card.
Business Response
Date: 04/16/2024
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

We have reviewed your Order and can confirm that the item value is ***** USD but there is a promotional coupon code applied.

The actual amount we charged on your card was $13.99
Hence the same amount has been refunded on Mar 25, 2024 04:47 AM PDT

Please note that promotional codes are one time use and cannot be refunded.

We look forward to seeing you again soon.
Best regards,
*****
Amazon.com
Customer Answer
Date: 04/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I see on the invoice that there is a coupon code deduction for 3.50 USD. Although it is not clear what it was applied to (and I don't remember) I will accept the Amazon representative's word for it. Of course, I would not expect a coupon to be refunded.

Thank you for solving this problem.

Sincerely,

*************************
Initial Complaint
Date:03/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! Dear BBB Team,I hope this message finds you well. I am writing to you as a distressed Amazon Prime subscriber and a loyal customer, seeking your assistance in resolving an issue related deactivation of my Amazon account that I believe to be a clear violation of my consumer rights.On March 27, 2024, I experienced difficulties logging into my account. Later, I received a notification stating that my account had been deactivated due to a possible association with another account. I want to emphasize that this is my sole Amazon account, a fact that can be corroborated with relevant documentation.The deactivation of my account without any reasonable cause or evidence is unfair and unacceptable. As a result, I have lost access to paid digital products, including books that I had not yet read, as well as the Prime subscription that I purchased and paid for on March 21.In the email from Amazon, I was advised to contact customer support. However, without access to my account, I am unable to do so.I believe Amazon's actions are unlawful, as they violate my rights as a consumer. According to the Consumer Protection Act, I have the right to access the goods and services I have paid for. The deactivation of my account without proper justification is a clear violation of this law.I am asking you to review my appeal and help reinstate my Amazon account. I firmly believe that the deactivation of my account was erroneous, as I have not breached any of Amazon's rules. I merely wish to regain access to the services and products that I have already paid for.I would be immensely grateful for your assistance in resolving this matter. I eagerly await your response and thank you in advance for your understanding and cooperation.
Business Response
Date: 04/18/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely, Amazon.com
Customer Answer
Date: 04/18/2024
Hello, dear BBB.

As a loyal customer, I am deeply disappointed with the recent decisions made by Amazon regarding my account. I have consistently adhered to all guidelines and regulations, yet find myself unfairly penalized. Under U.S. consumer protection laws, I believe I am *********** refund for books paid for and Prime subscribtion, that I could not use, but paid.
Amazon's conduct not only disregards these rights but also appears to operate outside the bounds of lawful behavior. I respectfully urge Amazon to re-evaluate this situation and uphold the fairness and legal obligations owed to their customers.
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had my Amazon account for many of years at this point and pay for prime annually as well. Up until a year or so ago I never really had an issue with returning items and getting the money credited back to my Amazon account promptly. For the last year Id say, every single time I go to return items-Amazon receives said items and then I end up having to contact customer service several times before they finally credit my account the money Im owed. This is beyond frustrating due to the fact that if Im returning something/anything anywhere else no matter if its in person or through the mail-I almost immediately get the funds credited back to me. I know their customer service reps have the capability to credit my account manually because Ive literally had them do it every single time Ive returned something this past year. I rely on the money I have coming back to me due to the things I return and so that is why Im making this complaint. There are at least 8 items totaling over $175 that Amazon has received over a week ago and I have yet to get my money back for. Attached are screenshots to show tracking info if youd like to track the returned yourself-go for it. Id appreciate it if someone would credit my account for the money I am owed asap!
Business Response
Date: 04/16/2024
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive your refund on returned items.

Upon reviewing, I can confirm that the below tracking IDs has been refunded.

1ZT39T369048237905
$10.59 USD added to your Amazon Gift Card balance April 1, 2024

1Z192Y089000776907
$14.99 USD added to your Amazon Gift Card balance April 1, 2024

1Z6E55409080936943
$5.68 USD added to your Amazon Gift Card balance March 29, 2024

We have shared the details with our internal team to review other tracking IDs as well.

We look forward to seeing you again soon.

Best regards,
*****
Amazon.com
Customer Answer
Date: 04/16/2024

Complaint: 21497791

I am rejecting this response because:
Whatever this person is referring to about the returned isnt what was talking about and they know that considering Ive tried telling their customer service reps they owe me money. The following tracking numbers are the ones I never got my money back for yet Amazon received the items back over a month ago!
1Z192Y089000776916- return was received back at Amazon in march 28th at 11am
1ZT39T369048005370- return was received back at Amazon on march 20th at 10am
1Z6E55409080936943- return was received back at Amazon on march 20th at 2:59pm

thats over $100 that Amazon owes me back
to my Amazon account asap!

Sincerely,

***************************
Business Response
Date: 04/30/2024

Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Rest assured, we have reviewed all your returns and processed your refund to Original payment method.

We look forward to seeing you again soon.

Best regards,
*****
Amazon.com
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon gave me a "courtesy credit" which I used to be able to purchase a gift card for my grandson with. The item is shipped and sold via ACI, an Amazon company, but now I can't use my occasional courtesy credits for gift cards. What the heck????
Business Response
Date: 03/29/2024
Hello *****,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding.

I understand you'd like to use the promotional credit to purchase the gift card on our website. Unfortunately, you won't be able to use the credit to purchase any gift card on our website. Please know that the promotional credit issued to your Amazon.com account will automatically apply to the next eligible order which is sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged. The promotion will not apply to digital game and software download orders from Amazon.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

Thanks for your understanding.
Customer Answer
Date: 03/30/2024

Complaint: 21497749

I am rejecting this response because: I used to be able to do this and the digital gift cards are shipped and sold by Amazon

Sincerely,

*********************
Initial Complaint
Date:03/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed my Amazon account was restricted to digital purchases only. Im not sure why this exactly happened, I have had no issues with orders on my account and had no problems with my prime membership either, no complaints whatsoever, this just happened all of a sudden and I know Ive returned a couple items on my account but the returns were authorized by Amazon customer service and they allowed me to make my very few returns that were made with the original orders packaging and item. I recently followed up with customer service and had my annual ********************** membership cancelled because theres no point at all in having a prime membership with my Amazon account if I wont be able to purchase and place physical orders. I do believe that honest mistakes and misunderstandings can happen and I feel my account was by mistake flagged for something that its not. Ive followed the rules on Amazon and have been loyal and generous with my money towards the platform and my account. Id love to continue to use my Amazon account without any restrictions. Again I do feel that mistakes or errors happen and we can shake hands and move forward. Thank you for this opportunity to express the situation and it is my hope and pleasure that we can respectfully work things out.
Business Response
Date: 03/29/2024
Hello *****,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern about the restricted account.

I've researched and see our account specialists team has investigated thoroughly before taking an action on your account. They have sent the following response to your email address on your account on February 25, 2024 at 1:22 AM (PST)
.
_______________________
Hello,
We closed this account. We will cancel any open orders you had on this account. Any ********************** content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Account on ********************. Any unused gift card balances in the account will no longer be available for use.
Why did this happen?
We have taken this measure because our records show that your account is directly linked to another account that we previously closed for violating of our Conditions of Use. As a result, you may not open a new account or use another account to place orders on our store.
The following list shows related account details:
Email address:
Under the Amazon Conditions of Use, we reserve the right to refuse service, terminate accounts and terminate your rights to use Amazon Services. To review our policies, go to Conditions of Use:
www.amazon.com/conditionsofuse
Has your account been closed in error?
If you believe that there has been an error, let us know by replying to this email to reach an account specialist. Our **************** team cannot reverse this decision or share more details on this matter. They can only confirm that this message was sent and can also assist you with technical issues.
________________________

We've got a dedicated team for account closed/restricted issues. As informed by them, please send a reply to that email if you still have any concerns.

Thanks for your understanding.
Customer Answer
Date: 03/29/2024

hello, thank you for the speedy reply, I have already tried a few different times to request help from customer service. In addition to that, I responded to the original email in regards to my account getting restricted, but havent heard anything back. And I am in the dark as to why this entirely is happening, as I have been a valued customer of ********************** with hardly any issues. My kind request is that at this time I would like my account to be back to normal and the restriction to be removed. As I said in my Initial correspondence, I believe mistakes can happen and Im trying to resolve this since Ive been in the dark and havent heard anything back. I hope that clarifies any confusion in regards to me reaching out on this platform. I still look forward to hearing back from you and resolving this in a way we both agree on. Thank you for your time and understanding.

Customer Answer
Date: 03/29/2024
This this proof of me trying to resolve this.
Customer Answer
Date: 03/29/2024
I believe you meant March 25th instead of February 25th with respect.
Initial Complaint
Date:03/28/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-I ordered "Postropaky Mens Hiking Quick Dry Lightweight Waterproof Fishing Pants Outdoor Travel Climbing Stretch Pants" placed the order on March 12th, received it on the 26th of March - Paid $95 after taxes and received an item that had a receipt with the incorrect order number and pricing (the receipt shows a charge of $37 which I was not charged, I was charged 95)- ** November 15th 2023 I ordered " Novilla ********** King **** ********,10 **ch Cal ******************** in a Box, Gel Memory Foam with Pocket Spring for **************** Isolation, Medium Firm Bed ******** ********** King"- ** checking the order details afterwards with a notification that the item was to be shipped I noticed that the item I paid for, the Cal King ******** was now showing as a queen size, luckily I took a photo of what I ordered in the moment - When i called customer support, the first representative tried to convince me I was lying then hung up on me and the second after that agreed to give me a refund after I sent her picture proof through email and she finally after being on call for 2 hours almost promised me gift card credit which I never recieved - I feel taken advantage of and robbed, this mistreatment has been incredibly disrespectful and frustrating
Business Response
Date: 03/28/2024
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with Order ID: ******************* and Order ID: ******************** checked and see that a full refund of CDN$ ****** is issued for Queen size mattress to your original payment method along with a $40 promotional credit on your Amazon account for future purchases.

And apologies that you received wrong product instead of Hiking pants that you ordered, We will take a ***** feedback to mitigate such instances in future.

Also I just requested a return with the particular seller to issue refund on return, request you to wait for the seller approval on this return which will be sent to your in 2 business days.

Thank you for your cooperation.

Regards,
*****************************.
Initial Complaint
Date:03/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am extremely disappointed in Amazon. I purchased 2 items which I needed to return due to miscalculation in dimensions (items would not fit in home). As a long time and might I add, prime member, I contacted Amazon to return the unopened items. I was told that since the items came from a 3rd party seller, that I would have to reach out to the seller for the refund as well as cover the shipping costs. Amazon assured me that if the seller approved the refund that Amazon themselves would reimburse me for shipping costs. I made sure to get this in writing, which was confirmed in an email that the associate I spoke to sent after the call. This was two, almost 3 months ago. I spent $731.64 in shipping costs and Amazon continues to give me the run around when it comes to giving me my reimbursement. It has gotten to the point that I am now experiencing health issues such as migraines and high blood pressure due to the constant contact I have had to make with Amazon trying to get my reimbursement- money that was supposed to go towards bills/mortgage. This is also affecting my livelihood now as I have been unable to go into work per my usual schedule due to experiencing toxic stress. I trusted that Amazon would keep their word and reimburse me in a timely manner. But at this point I have actually been scammed by this company, and have been treated very poorly. This is my last step to try and get my problem reconciled before I have to seek legal counsel.
Business Response
Date: 06/04/2024
Hello Chidiomimi,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am so sorry about the issue you faced with your return 'AVAWING Modern Living Dining Room Accent Arm Chairs'

To help you with this, we've successfully issued a refund worth $731.64 on this order towards shipping fee to your original payment method. Please allow your bank 5 to 7 business days to update the same.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.

Best regards,
Himaja
Amazon.com
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is refusing to refund me even after receiving the product and now they are requesting outrageous private information from me just to get my refund! The information theyre asking for doesnt even guarantee I would get my refund, just as me sending the product back didnt guarantee they wood refund me. I returned the item the day right after I got it in is original packaging. I never received a message about any extra information needed by me until I reached out. I believe they were hoping I would forget or not bug them out it! Some of the most deceitful people I met works at ************************ will never trust a company that hires anyone off the street with my ID or any personal information at that! They cant even guarantee my ID and information would not be sold to third parties. Order 112-5303284-8918606
Business Response
Date: 03/29/2024
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "HOT STAR 210% Density HD 13x6 30 Inch Lace Front Wigs" that was purchased on our website.

I understand that you wish to get refund on the return of the above item

Upon reviewing, I see that the estimated refund date of this order is Monday, April 8, 2024. In this case, you shall receive your refund anything by afore mentioned date.

However, since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on March 25, 2024 at 11:02 AM (PDT)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 03/29/2024

Complaint: 21497700

I am rejecting this response because:
I never received the request for additional identification until I reached out to customer care about the refund. ********************** hoped I forgot about the order or not ask questions about the status. If additional was required, then that wouldve been told to me the week the item was received. If the account had suspicious activity, I wouldnt be allowed to make a return days later and get my refund immediately after. Amazon made no effort to get this information from me so I do not believe its truly needed and this is a ploy. As a company, reaching out to the customer when a problem arise should be a priority so that it can be resolved in a timely manner. I will not provide any identification to an unknown third party system as it wasnt required when I received a refund for a more recent amazon order I placed. I returned the item and expect a full refund since Amazon confirm they received the item. If a refund is not possible, Amazon needs to send it to me so I can have the item I paid for.
Sincerely,

*************************

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