Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,798 total complaints in the last 3 years.
21,203 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/28/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pioneer amplifier on Feb 14 which was the wrong amp that I ordered. It was returned on Feb 29 with a promise to refund on March 28. Not only did they not pay theyre asking me to submit a government id to verify an acount Ive had for years. I dont feel comfortable sending my id and Ive never had any of theee issues before as I rarely return Amazon products unless theyre wrong. I purchased this with a 3rd party financing company (affirm) and they keep asking me for payments when I dont have it. This is very unprofessional from Amazon.
Business Response
Date: 03/30/2024
Hello *****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "Pioneer GM-DX975 - Powerhouse Amplifier" that was purchased on our website.

I understand that you wish to get refund on the return of the above item

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on March 28, 2024 at 11:31 AM (PDT)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.
Regards,

Himaja
Amazon.com
*****************************

Customer Answer
Date: 03/30/2024

Complaint: 21500372

I am rejecting this response because: there hasnt been any abnormal activity with my account. Ive been ordering off Amazon for k years with never any issues. I rarely return items or make complaints about products. I gave Amazon ample time to process and complete the return. Its been over 3 weeks since theyve received the product. As per their website as I stated and showed proof of they agreed to make a refund on march 28, 2024. I am not comfortable or is it mandatory of sending my government id to a 3rd party system. I have never heard of anyone having to do so. I am not asking for anything outside of what was agreed to during my purchase. The point of using Amazon is to avoid these types of issues.

Sincerely,

***************************
Initial Complaint
Date:03/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I changed my phone number , and now, amazon is trying to verify my account sending a text message to my old number ending in 8329 (I NO LONGER HAVE THAT NUMBER) after trying to update my number , amazon website requested FOR ME TO SEND A PICTURE OF MY ID, which i did, 3 SEPARATE TIMES, the first one on march 5, then march 8th and again on march 14, IVE been calling almost every day, asking for an update, i have requested to speak to a supervisor and agents keep hanging up on me, I would like a copy of the times i have called and the recordings of my calls, i would like my number to be updated and an explanation as to why it took so long to do so.im going through a separation and my still wife has access to my account and she can still order and watch amazon prime video, this month im still gonna get charge a monthly fee, YET IM NOT ABLE TO USE MY ACCOUNT
Business Response
Date: 04/17/2024
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I completely understand your concern about the trouble you've had in accessing your account. I've escalated this issue to our appropriate teams and requested them to look into this on priority. I'll get back to you as soon as I get a reply from them.

Thanks for your understanding.
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is requesting my state issued id for a return. I have sent in my return and still waiting for a refund. The refund was taking longer than expected so I called in. They said an email went out that I have to verify my identity. I told them an email like that was never sent. So the customer service rep sent it at the moment and said oh theyre working on it now here you send in your idThey want my ID to issue the refund. Theres no reason to ask for my id.
Customer Answer
Date: 03/30/2024

What did you review? How did you link my Amazon account with the BBB inquiry? If youre able to do that then youre able to issue a refund without my ID.

I will not be sending Amazon any government ID and I dont care about the refund anymore.

I would like the BBB to post this on their website to warn future customers.

Thank you

Business Response
Date: 03/30/2024
Hello Maximum ********,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "Apple AirPods Pro (2nd Generation) Wireless Ear Buds" that was purchased on our website.

I understand that you wish to get refund on the return of the above item

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on March 28, 2024 at 11:42 AM (PDT)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.
Regards,

Himaja
Amazon.com
*****************************

Customer Answer
Date: 03/30/2024

Complaint: 21500190

I am rejecting this response because:

They want me to submit a government issue id for a refund. Thats not normal and I wont be doing it.
Sincerely,

Maximum ********
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I returned this item months ago and I still havent gotten a refund. I have contacted support several times and they have all given random answers that didnt help. Yesterday and agent told me a refund would be processed but it still hasnt and I got no confirmation of it. What is going on?Order# ***-1944212-5057062
Business Response
Date: 04/09/2024
Hello *************,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry about the issue you faced with the refund on the return of your 'UXX Mini PC Support 512GB/2TB M.2 SSD Expansion, Celeron N3350 6GB RAM/64GB eMMC Micro PC'.

I understand that you wish to get refund on the return of the item.

To help you with this, I've raised an investigation and found out that we've received wrong ,used, broken RESPERRY PI 2018 DEVICE,with black mouse instead of the actual item at our returns center. Hence, no refund has been processed on this order.

For further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
**********************************************

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.

Best Regards,
Himaja
Amazon.ca
Customer Answer
Date: 04/09/2024

Complaint: 21500013

I am rejecting this response because: I returned the exact item that I recived which is why I made the return

Sincerely,

*************
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
took money from m,y gift card balance Pending Balance hold -$127.16 Pending Balance hold -$50.00 March 20, 2024 Payment towards Amazon.com order (?114-9905753-8792205) -$198.02 March 8, 2024 Payment towards Amazon.com order (?114-6684727-3935461) -$39.73 February 2, 2024 Gift card claim (claim code xxxx-xxxxxx-RSAU) $58.64 January 25, 2024 Refund from Amazon.com order (?114-0560885-7873829) $120.40 January 20, 2024 Gift card claim (claim code xxxx-xxxxxx-2HAQ) $58.71 January 15, 2024 Payment towards Amazon.com order (?114-0560885-7873829) -$120.40 January 10, 2024 Refund from Amazon.com order (?114-9468152-6488212) $120.40 December 19, 2023 Payment towards Amazon.com order (?114-9468152-6488212) -$120.40 December 4, 2023 Gift card claim (claim code xxxx-xxxxxx-****) $26.95 e without reason
Business Response
Date: 03/29/2024
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the problem with your gift card balance.

I have reviewed the complaint and the order numbers mentioned in the complaint, however, your query is not clear.

Please elaborate your query and let me know how I can assist you further, in your response to this email.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-8930437-1351465 Date of transaction 1 Dec 2023 for $221.19. Goods returned to Amazon via *********** on 8th Dec 2023 and received by Amazon on 12th Dec 2023 confirmed by the tracking number. Refund from Amazon on 7th Jan 2024 for $139.02. However, my account on the ********************** website indicates a refund of $148.47. The refund I actually received is short $82.17 from what I paid.I wrote to Amazon at ********************************** 98109-521 Attn. CEO, on 29 Feb 2024 and included all documentation concerning this issue but to date, I have not received any acknowledgement.
Business Response
Date: 03/29/2024
Hello Ed ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

Upon reviewing I see that a full refund of CDN$ ****** was processed on order. Please find the refund details below:

Refund of CDN$ ****** was processed on Saturday, January 6, 2024 at 5:26 PM (PST) to your Visa.

Refund of CDN$ ****** was processed on Tuesday, January 16, 2024 at 7:49 AM (PST) to your Visa.

CDN$ ***** was refunded via chargeback on Saturday, February 10, 2024 at 1:45 AM (PST).

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

If you don't see the **** refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 04/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has been banned from posting reviews. I have tried for years to get this removed. I have absolutely no idea why this ever happened. Nobody at Amazon has been able to provide me with an actual reason or examples. I should be able to let others know what I think of a product. I am always honest and upfront. As nobody can even tell me what I did wrong (bc I haven't done anything wrong), I should have this restriction removed. There is no reason for this. I have been paying for a Prime membership for years, and feel that I am being bullied by this company. Trying to go through their processes is a complete joke. You get employees that just read from a script, and provide nothing to back anything up. I would like this removed now, please.
Business Response
Date: 04/24/2024
Hello,

We have decided to reinstate this customer's reviewing privileges on 4/24/2024, and the customer may continue to review products. Please allow 24 hours for changes to occur.
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm having an issue with getting a refund from Amazon. I dropped off my return on February 29th at the *** store and it was delivered to the return center on March 4th. I've been waiting over 3 weeks now and I still haven't received a refund. Today, the status of the return changed to "Refund not issued: Your refund could not be issued as the return is stuck in processing" and to contact their support. I contacted their support and they were very unhelpful and told me wait a few more days. They kept repeating the same thing over and over again when I asked them questions. Order number is 112-1194481-2062661. I uploaded a copy of the invoice for the order.
Business Response
Date: 04/04/2024
Hello **********,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry about the issue you faced with your ******** Galaxy S24 Ultra Cell Phone' purchased on our website.

I understand that you returned the item and are waiting to get a refund on the same.

Upon reviewing, I see that a full refund worth $1390.99 has been issued on your order on April 1, 2024 to your original payment method. Please give your bank 3 to 5 business days to process the refund and update your account with the same.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

Please rest assured that your issue has been resolved.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 04/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:03/28/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Compre dos tabletas amazon fire 8 para nios una en azul y otra en morado en la tienda target llame a la tienda target y el representante de target me dijo que tenia garanta con el fabricante que es amazon garanta por dos aos llame a amazon. Com al servicio de garanta y me enviaron las etiquetas de devolucin y me dijeron que me enviaran un reemplazo o un reembolso y recib un correo electrnico de amazon dicindome que no me poda hacerme el reemplazo porque yo haba cometido cosas ilcitos con los productos de amazon antes yo compre en Amazon se perdi un paquete y ellos dijeron que yo lo robe pienso que ellos no me quieren hacer un reemplazo o reenbolso del los artculos yo no compro en amazon. Com ya yo compre las table amazon fire 8 en la tienda target. Com y tienen dos aos de garanta yo compre las table una agosto 5 2023 y la otra agosto *******
Business Response
Date: 04/09/2024
Hello,

I'm Himaja from Amazon.com. Thank you for writing back to us explaining the issue in English.

I am so sorry about the issue you faced with your 'Amazon fire 8 tablets'.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 04/10/2024

Complaint: 21499545

I am rejecting this response because:

I bought two Amazon Fire 8 tablets, one on August 5, 2023 and August 24, 2022 at target.com, the tables were damaged, I called target.com and the target representative told me that the tablets have a two-year warranty and that I should call Amazon to the guarantee, I called Amazon and the representative sent me two separate return labels on March 25, 2024 and the other label on March 27, **************************************************************************************** the money back but I want the money back and they are asking me for my order number but I bought it on target.com not on Amazon.

Thank you

Business Response
Date: 04/18/2024
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us. I hope this email finds you well.

I understand that you wish to get refund on the Amazon Fire tablets.

After reviewing your account, I was able to notice that due to a technical issue the replacement orders for your devices were cancelled.

Moreover, I'd like to requested a gift card in the amount of $300 to be applied directly to your account. It'll take up to 24 hours for the request to be processed. Once applied, you'll be able to view your gift card balance in Your Account here: ****************************************************************

Your gift card balance will be automatically applied to your next order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for one click orders.

Let us know if you'll like to proceed and I'll make the necessary arrangements. Please respond back to this email confirming us your preference.

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.

Regards,
Himaja
Amazon.com
Customer Answer
Date: 04/18/2024
don't need an Amazon gift card. I paid with my credit card. I need the money back as I paid. Please have Amazon give me the refund. As I paid with a credit card. Thank you. I need my refund my credit card thank you
Customer Answer
Date: 04/18/2024
I bought the tablets at target.com with my **** credit card I need the refund on my **** card back, I did not buy the tablets with gift cards I need my refund on my **** card.
thank you
Business Response
Date: 04/19/2024
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us. I hope this email finds you well.

I understand that you wish to get your refund to your payment card instead of your Gift card balance.

Unfortunately, given that the devices were purchase on a retail store we don't have records of the order being placed and can't create a refund directly to a payment method.

Moreover, the Gift Card offered can be use towards the purchase of a variety of items via Amazon.com not only the replacement tablets.

Let us know if you'll like to proceed and I'll make the necessary arrangements.

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 04/19/2024
That's fine, I accept the gift card and please, and if you can send it to my house, don't send it to my Amazon account.They send them to customers at their house by USPS.
thank you.
Business Response
Date: 04/25/2024
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us. I hope this email finds you well.

I understand that you accept our offer to get refund to your Gift card balance.

However, in this case, I am afraid that we cannot send any physical gift cards to your location. But, we can add Gift card balance to any of your existing Amazon accounts so that you can use the same on your next orders.

In this case, kindly help us with the emails ID or phone number that is linked to the account you prefer to get your gift card balance added to, so that we can proceed with it and confirm you once we add the balance successfully.

Hope this information helps.

We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 04/29/2024
Good evening, I accept the Amazon gift card to my account, my phone number ************ and my email is ************************

Thank you
Business Response
Date: 04/30/2024
Hello ******,

I'm ******* from Amazon and writing on behalf of my colleague "******" as she is currently out of office.

Thanks for confirming that you need the refund to your gift card balance on the account you've mentioned.

To help you with this, I've issued a gift card of $300 to your account as promised and will be available for use within 2-3 days.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Initial Complaint
Date:03/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As Amazon has suspended my accounts community features for warning others of a potential scam, I hereby request Amazon permanently delete my Amazon account and remove any and all personal information they have on **** additionally want a representative to contact me to ensure all of my data is removed. I additionally want my Amazon store card to be closed. The balance on this card will only be paid off once the above request is completed.Amazon is a shady, abusive company that pushed scams and punishes users who warn others about scams. My reviews have never once contained profanity or any other form of abusive material.
Business Response
Date: 04/02/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've worked with Communities team and they responded as follows:

We can confirm that your Community Privileges has not been revoked. Your account is eligible to post product reviews which are within our Community Guidelines.

We encourage customers to provide feedback about the products sold on our website, both positive and negative. However, your recent contribution doesn't comply with our Community Guidelines as it contains offensive content. If this continues, we'll remove your posting privileges from your account in accordance with our Conditions of Use.

I'd recommend submitting your review again, restricting your comments to the item. For your convenience, I've included your original Review below:

ASIN: ****** ********** Starter Bundle Nose Cleaner, 20 SaltPods, Plus Bonus 10 SaltPods
Review Title: A DRM locked neti pot.
Review Text: This seems like a great concept, and I'm sure the reason this is the "only one" that exists is because they have a patent on the design. That'd be fine and all, but the fact that they actually try and dictate what kind of neti pot salt you're allowed to use is unbelievably, egregiously greedy. It's salt, guys. Your salt is not special. Your response is a bunch of tl;dr trying to act like your salt is more special or pure. It's not. It's salt. It's no different than any other brand of neti pot salt. I have another non-suction based neti pump that works with literally any type of salt you want. Had it 6 years. Still runs amazing with the bulk neti pot salt I have. Your salt is not special. You are just greedy. Don't buy this, just get one of the other well reviewed pump based ones. This is just highway robbery.

Please take a look at our Community Guidelines for information about acceptable content: ***********************************************

Amazon Vine is currently an invitation-only program. You can increase your chances of being selected for Vine by providing insightful and honest customer reviews on **********************. Learn more about creating reviews on Amazon by visiting the link below: Vine: *****************************************
Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.

We appreciate your understanding. We hope to see you again soon.
Regards,
*******
Amazon.com
***********************************

Customer Answer
Date: 04/02/2024

Complaint: 21499387

I am rejecting this response because:

I am unable identify the offensive content in this review. I would like the company to quote the offensive content and cite the rule broken so that I can ensure this not repeated in the future.

Sincerely,

*********************
Customer Answer
Date: 04/03/2024
The business did not provide an adequate follow up clarification on the matter before this issue was closed and BBB did not provide them an adequate request to respond before closing this issue.

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