Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,762 total complaints in the last 3 years.
21,219 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Review Moderation Team, Our company is contacting you to inform you about the fake review left by the customer who behaved like a bot. Furthermore, this review may harm other customers as it recommends inappropriate action.Review ID: ************** (Link: *****************************************************************) Explanations: 1. This customer account left a negative review for **** B0CKGVNMQ7 (review ID: *************** and a positive review for **** B0BHH7B72P (review ID: ***************, owned by a competitor in dog care category, on the same day, March 19.The buyer account has not taken any active actions before. However, one day, March 19, this customer made non-ordinary increased activity. 2. As you see from the Communication screenshot, the product was delivered to the customer on March 16. On March 19, this customer account already published a review. Only 2 days passed from delivery to writing the review. It is an extremely short period and also atypical behavior. 3. As you see from the Order screenshot, this customer did not request a refund or replacement. Moreover, please review the Communication screenshot. Our team contacted this customer on March, 20 and offered a refund or replacement. However, this customer has not responded.The owner of this buyer account is not interested in a refund or replacement, which is also atypical behavior. 4. The owner of this buyer account claimed that the brush fell off. However, the third bullet point on **** B0CKGVNMQ7 clearly indicates that the brush is integrated and removable. Please review the **** B0CKGVNMQ7 screenshot. This person did not even read the bullet points listed on **** B0CKGVNMQ7 in order to attempt to leave correct negative review. 5. The owner of this buyer account recommends gluing the removable brush. This inappropriate recommended action will lead to product defects, misleading other real customers. Based on the above, we request the removal of fake review.
Business Response
Date: 03/29/2024
Hello from Amazon,

I am reaching out to you regarding your email related to the removed of the product review.

I would like to inform you that the issue has been escalated to the concerned team.

The dedicated team will reach out to the Selling Partner with further updates.

Have a nice day.
Customer Answer
Date: 03/30/2024

Complaint: 21501415

I am rejecting this response because: According to the response from the Amazon Support representative, our company's request to remove fake review made by the fake customer account has been forwarded to the responsible team.We received a notification from the responsible team that they will check our company's argumentation.

However, since then, our team has yet to receive any updates from the dedicated Amazon Support team handling our issue.

Our company wants to remind the responsible Amazon Support team that we encountered a manipulative review on Amazon.com and are still waiting for appropriate action. Therefore, we request that Amazon Support take appropriate action and remove fake review made by the fake customer account in order to establish fair competition and avoid misleading other real customers.

Review ID: **************
Order ID: *******************
Link: *****************************************************************

Here are the explanations from our company after reviewing this issue with our attorney:

Firstly, the customer account left a negative review for our **** B0CKGVNMQ7 and a positive review for **** B0BHH7B72P (review ******************, owned by a competitor in the Amazon dog care niche, on the same day. March 19.

Based on this customer account profile, the buyer has not taken any active actions before. However, on March 19, this "customer" showed a high activity spike, as mentioned above.

Do you not find it suspicious that there was such a surge in activity in one day and that this buyer account took repetitive actions?

PLEASE PAY ATTENTION! This customer account showed a high activity spike on March 19. According to the information on Amazon, after March 19, this customer account again is not showing any activity. It was only one day...

Secondly, as you see from the Communication screenshot, the product was delivered to the customer on March 16. On March 19, this customer account already published two reviews. Only 2 days passed from delivery to writing reviews.

It is an extremely short period, which is different from the typical behavior of the average Amazon customer, who leaves reviews at least five days after delivery.

Thirdly, as you see from the Order screenshot, this customer did not request a refund or replacement.

MOREOVER, please review the Communication screenshot. As you see, our team contacted this customer on March 20 and offered a refund or replacement. However, 12 days have passed, and this customer has not responded or requested a refund or replacement.

It is evident that the owner of this buyer account is interested only in writing fake negative and positive reviews. However, the owner of this buyer account is not interested in a refund or replacement, which is also atypical behavior.

Fourthly, the owner of this buyer account claimed that the brush fell off. However, the third bullet point on our **** B0CKGVNMQ7 clearly indicates that the brush is integrated and removable. Please review the **** B0CKGVNMQ7 screenshot.

Obviously, the buyer account owner ordered our product solely to leave a fake negative review. This person did not even read the bullet points listed on our **** B0CKGVNMQ7 in order to attempt to leave a correct negative review which will be not triggering.

Fifthly, the owner of this buyer account recommends gluing the removable brush. This inappropriate recommended action WILL LEAD TO PRODUCT DEFECTS, misleading other real customers.

Our company has provided five clear facts indicating that the owner of this buyer account left a fake review (review ID: ***************.

Based on the above, we request an investigation and the removal of review ID ************** to restore fair competition on Amazon and, most importantly, not to mislead other customers.

Our team sincerely hopes for your highly qualified assistance. **************** expects the investigation to be completed as soon as possible and notification of its results.

Many thanks for considering our request.

Warm regards,
PETS COMPASS INDUSTRY LLC
Business Response
Date: 04/03/2024
Hello from Amazon,

I am reaching out regarding a product review.

I have provided the seller's message and documents to our internal team who will reach out to them with more information.

Have a nice day.
Customer Answer
Date: 04/06/2024

Complaint: 21501415

I am rejecting this response because: Our company would like to report an ADDITIONAL REVIEW for ASIN B0CKGVNMQ7 that violates Community Guidelines.

Review ID: *************
Link: ****************************************************************
Order ID: *******************

According to Community Guidelines, customer accounts are prohibited from posting reviews containing ads, conflicts of interest, or promotional content. Here is an excerpt from the Community Guidelines:

"We dont allow content if its main purpose is to promote a company, website, author, or special offer."

Please check the attached screenshot with the information from Community Guidelines.

The customer who left Review ID: ************* is directly promoting a competitor's product (********************************************). The customer did not provide any informative facts about our product. The customer's Review ID: ************* has the main purpose of promoting the competitor's company and their product: "The Dandelion product is way more expensive but is superior to this product."

This customer account mentioned a competitor's brand and emphasized that their product is superior to ours. It is a direct promotion of a competitor's company and product by using our ASIN B0CKGVNMQ7.

Due to a significant violation of Community Guidelines, our company requests the immediate removal of Review ID: ************* from ASIN B0CKGVNMQ7. Many thanks for considering our additional request.

Warm regards,
PETS COMPASS INDUSTRY LLC
Business Response
Date: 04/08/2024
Hello from Amazon,

I am reaching out regarding a product review left for ASIN: B0CKGVNMQ7..

I have provided the seller's message and documents to our internal team for review. They will reach out to the seller with more information.
Customer Answer
Date: 04/10/2024

Complaint: 21501415

I am rejecting this response because: According to the Amazon Support representative's response,our request has been forwarded to the Review Moderation Team. The Amazon Support representative assured our company that the Review Moderation Team would contact us regarding the new Review ID *************, which violates Community Guidelines.

It has been over two business days since the response, but there have been no updates from the Review Moderation Team.

In light of this fact, our company would like to remind the details of our issue and request the Amazon Support representative to closely monitor the transfer of our case to the Review Moderation Team.

SCOPE OF ISSUE:

Review ID: *************
Link: ****************************************************************
Order ID: *******************

According to Community Guidelines, customer accounts are prohibited from posting reviews containing ads, conflicts of interest, or promotional content.Here is an excerpt from the Community Guidelines:

"We don't allow content if its main purpose is to promote a company,website, author, or special offer."

Please check the attached screenshot with this information from Community Guidelines.

The customer who left Review ID: ************* is directly promoting a competitor's product under Dandelion brand (********************************************).The customer did not provide any informative facts about our product. The customer's Review ID: ************* has the main purpose of promoting the competitor's brand and their product: "The Dandelion product is way more expensive but is superior to this product."

This customer account mentioned a competitor's brand and emphasized that their product is superior to ours. It is a direct promotion of a competitor's brand and product by using our ASIN B0CKGVNMQ7.

REQUEST:

Due to a significant violation of Community Guidelines, our company requests the removal of Review ID: ************* from ASIN B0CKGVNMQ7. Many thanks for considering our additional request.

Warm regards,
PETS COMPASS INDUSTRY LLC
Business Response
Date: 04/18/2024
Greetings from Amazon,
We have received confirmation from our internal review team that this product review is not eligible for removal. The seller was informed of this as well. At this time no further action can be taken regarding the appeal of this review.
Initial Complaint
Date:03/28/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-1178863-0177017 arrived defective, did not work. I returned item back to Amazon on 3/24, *** tracking info shows delivered on this date., tracking ID is ******************. I've been calling customer service for several days, reps give various dates of receipt of return including 3/25, 3/26, actual delivery date is 3/24. Amazon website does not reflect return of item, still showing waiting for receipt. Further, Amazon reps give various estimated date of refund including 4/11, 4/15, 4/25....None of these dates appear accurate... Most recently, various reps request copy of ID , claim "abnormal activity" on account, this appears to be a stall tactic to delay refund, no proof of any "abnormal activity" on account. Reps claim they need ID in order to process refund, in which case, I have submitted a charge back with my bank, citing numerous good faith attempts at resolution, which I have detailed above, given various bogus dates of receipt as well as estimated date of refund. I request refund issued, failing that, cooperate with my bank in charge back process.
Business Response
Date: 03/30/2024
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding refund for returned item from Order 111-1178863-0177017.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 3D Pens for $32.99 each and 2 3D Pen Mats for $19.99 each for $105.98 + tax for a total of $115.36 then after I received the I had to return the order for a refund and was only refunded $35.92 the amount of 1 3D Pen on Jan 31, 2024. Then I called Amazon to question the refund and was told to give more time for the rest to be refunded and to call back after a few weeks.I called back the February 28, 2024 and was told it had been over 30 days and they couldn't do any thing about it and the *************** up so I called them back because it had been less than 30 days because for 1 thing February only had 29 days so it was impossible to be over 30 days. I was given a form to fill out which I did. Then they told me I had to fill out the form for each order number so I resubmitted the info as requested. I was told they would have it taken care of by the end of the month. So on March 27, 2024 I still hadn't heard from anyone so I contacted Amazon so I contacted them and they told me it had been over 30 days so they couldn't do anything. All they were doing is lying to me and stalling the whole thing so they could keep my money. They say that the items would be refunded when they receive the items so they didn't receive the other items but everything was in the same box so they had to receive it all.
Customer Answer
Date: 03/30/2024
Amazon said I should have sent each order using it's own return label because they went to different locations yet on the video attachment I sent will show that the 3 items they didn't refund are the same label and the one they returned doesn't show anymore. This video show this from their website. In the video when I click on an item it will change colors to show which item I'm clicking on. So since they all have the same label, 1 box is all I should have had to use since each label would have cost me $8.50 ]

Business Response
Date: 03/30/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to return for orders 113-3193464-5860256 and 113-4587102-8422620.
Kindly, confirm the *** tracking numbers used to return both the orders and let us know if both the orders returned in one package or separately as per the labels assigned on both the orders.

Once, we've the details we can engage the correct team for review.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/30/2024

Complaint: 21501226

I am rejecting this response because:
Amazon knows the tracking number since they received the package and I looked for the tracking number but I was unable to locate it and they know there was only one package. The following is a copy of a letter I sent to Amazon:

I returned 2 x MYNT3D Basic 3D 1.75mm ABS and PLA Compatible 3D with MYNT3D 3D Pen Mat Kit, DesignPad + Free Pad, Black yet when I got my refund it was for 1 MYNT3D Basic 3D 1.75mm ABS and PLA Compatible 3D. So I didn't receive the refund for the MYNT3D 3D Pen Mat Kit, DesignPad + Free Pad, Black included with the pen and didn't receive a refund for the 2nd pen and pad.
When I took the items to the *** Store to return the items they charged me over $8 and that was for 1 box. Now you tell me I should have sent the 4 items back in 4 boxes which means it would have cost me over $24. I thought it wasn't supposed to cost anything.
So they are just trying to stall this process because they don't want to refund my money.
The MYNT3D 3D Pen Mat Kit, DesignPad + Free Pads had to be returned with the pens because if you notice from the phot of them they do not have any barcodes or any identifying marks.
Sincerely,

*********************
Business Response
Date: 04/05/2024
Hello,

I'm ********* from Amazon.com.

As per our records and confirmation shared by our returns center, we've received only 1 item(MYNT3D Basic 3D Pen [New for 2020] 1.75mm ABS and PLA Compatible 3D Printing Pen, Black) using the *** tracking ID ******************, hence the refund was processed accordingly.

At this moment, we are unable to issue refund for other items, as there isn't any return received and processed for the items.

Thank you for your patience and understanding in this regard.
Regards,
*********
Customer Answer
Date: 04/05/2024

Complaint: 21501226

I am rejecting this response because:
I sent all 4 items in one box and whoever received and opened the box knows it and if Amazon wouldn't have kept s******* me around all this time then they would know it too but after a couple of months all evidence is gone. That is what they planned all along because the person that screwed me doesn't want to admit he lied. When I first complained the person I talked to said it was because both sets of items was because they were in the same box and know they're saying the stuff never arrived. It can't be both ways.

Sincerely,

*********************
Customer Answer
Date: 04/05/2024
So, all Amazon history do is say they didn't receive something and they're off the hook and nothing happens except the customer loses their money. They lose nothing. They keep a perfect customer satisfaction rating so more people feel safe doing business with them and they just keep ripping people off. Nice racket they have there.
Initial Complaint
Date:03/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying for months for Amazon to close and permanently delete my account. It was hacked in November 2023 and since then I have made approximately 44 calls to Amazon trying to close the account. I have gone online to request the closure through my account but still nothing has happened. No response from Amazon by email or phone as to why the account remains open. I feel as though I am being held hostage by this company and am asking the BBB for help in helping to close the account. How can such a simple matter be such a difficult task?
Business Response
Date: 03/30/2024
Hello *****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry to hear about the issue you faced in closing your account.

understand you wish to close your account and delete your data.

Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow these steps:

1. Go to Close Your Amazon Account: ****************************************************.
2. Sign into the account you want to close.

3. Review the products and services associated with your account.

4. If you still wish to proceed, select a reason in the drop-down menu. Tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and select "Close My Account."

Please note that the closure is permanent and afterwards the account will no longer be available to you. We will not be able to restore the account.

If you decide later that you want to start ordering from us again, or if you would like to use products and services that require an account, you will need to create a new account.

By requesting the closure of your Amazon account on any ********************** site, you'll also lose access to all the products and services offered across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password).This includes, among others, international Amazon sites (for example amazon.ca, amazon.fr, amazon.com.mx), and Audible, etc.

If you have multiple accounts, follow the provided steps for each of them to ensure that we have the correct authority to take action on each account you wish to close. A confirmation notification will be sent to the email address associated to your account or via text message. You'll need to reply within 5 days to verify your request. If you are experiencing issues with logging into the account you wish to close, visit the following Help page: ************************************************************************************

For further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
*****************************************

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 03/30/2024

Complaint: 21501128

I am rejecting this response because my acount with Amazon is still open after I again requested online the account to be closed.
The company has not provided me with an explanation as to why my account remains open.
Please BBB continue to help with this process.
Sincerely,

***********************
Initial Complaint
Date:03/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Amazon for providing misleading information through their customer service representatives. The issue began when I needed to cancel and reorder an item I purchased through Amazon, paid for via Sezzle. Following the cancellation, I encountered difficulties in reordering the item, as it was flagged as "pending" by Sezzle, preventing any further action on my part.To resolve this, I contacted Amazon's customer service for assistance. During this interaction, which took place on 03/28/2024, I was assured by an Amazon representative (chat reference or representative ID, if available) that I would receive a free replacement for the canceled item. (obviously a tactic to make me happy and get me out of the chat)This promise of a free replacement was clearly stated in the chat transcript, a copy of which I have retained and am prepared to present as evidence. I didn't ask for it to be free. I chatted with multiple others, one claimed they were going to move my pending funds to a new order, a rep later told me that wasn't true and isn't possible. in the past these issues have been handled with no isssue but not today... the dishonesty was very sad to say the least.Despite this clear assurance, no further communication regarding the replacement was received, nor was there any indication that Amazon intended to honor this promise. The lack of follow-through on Amazon's part has not only caused significant inconvenience but has also led to a complete loss of trust in their customer service's reliability and integrity.The misleading information provided by the Amazon representative has resulted in an unresolved issue with no satisfactory resolution in sight. This practice of making false promises to customers is deceptive and unacceptable, and it directly contradicts the level of service that one would expect from a company of Amazon's stature.I am seeking a formal investigation into this matter by the Better Business Bureau.
Business Response
Date: 04/09/2024
Hello *******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am so sorry about the issue you faced with your order.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:03/28/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 28, 2024 I was supposed to receive 2 Amazon packages. 114-0318121-2286676, and 114-1129460-7160243. Around 2:30pm I was in my car when I saw a regular unmarked minivan with an Amazon employee come out and deliver packages to another home. I thought she would come to my home, but no - she drove off. I thought nothing of it as I know Amazon employees come multiple times a day. At 3:33pm, I received notice that my packages have been delivered. I immediately went to my front door, and nothing was there. I went back to notifications to look for a picture and there were none taken. The delivery information was stating that they apparently handed the package directly to me and I signed for it. This is a blatant lie. No one rang my doorbell, no one handed me any packages, no one came to my door. Besides having the Ring doorbell, I have TWO additional cameras facing the front of my house. This delivery person never came to the door, and had the nerve to lie and say I signed for these packages? And why would I signed for packages who contents are valued under $50? Since when does Amazon ask for signatures in this situation. I called Amazon and explained what happened. They processed a refund for both items, I needed both items and I would have preferred replacements. One was for Iron Supplements that I needed - this could not be replaced only refunded. The other was for a DAP Plastic wood for household use - this could be replaced but the agent said it would come on the weekend which I didn't understand as overnight delivery was available. So, both items were apparently refunded, and now I need to reorder them and wait again. But now I need to worry if anything will actually show up as you have unscrupulous employees delivering for me. I asked the agent how to file a complaint about this because saying that someone 'signed my name' is not acceptable. She wasn't helpful. I would like someone to look into this very serious issue.
Business Response
Date: 03/29/2024
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry you didn't receive your package, even though tracking says it's been delivered. A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day.

Packages are occasionally left with neighbors, a building manager, or your mailroom and receiving department if shipped to a business. As per policy we request our customers to wait for delivery, however as the product was Dietary Supplement, I see our team offered refund as replacement was not available for one of the order and replacement which was created has been cancelled for the other one as delivery date was not preferable.

A full refund of $24.95 and $8.05 was processed on March 28, 2024 to your VISA.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************
**********************************************************************************

As for the signature on delivery, situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on which our company was built. Be assured that we'll continue working hard to ensure that you receive accurate service, and also to minimize the chances of anything like this occurring again.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 04/03/2024

Complaint: 21500967

I am rejecting this response because: ******* didn't seem to read the complaint. She wrote - A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day. I clearly wrote the package was recorded as delivered, AND stated it was signed for by me. The driver indicated they handed the package to me - which they did not, so why would that **** a signed for package early? Doesn't make sense. She also wrote - packages are occasionally left with neighbors, a building manager, or your mailroom and receiving department if shipped to a business. I live in a residential home as indicated (I did provide my home address in the complaint) - not an apartment, nor is there a mailroom in my home, nor do I have a receiving department in my home, nor did my neighbors get my packages because we are all very good about returning them to one another. Again if *******, comprehended what I wrote - the driver wrote the package was recorded as delivered and signed for by me. Meaning it was delivered to me. This is not true.
My issue was not the refund per se, as it was processed so I am satisfied with that by the Amazon agent. Its a bit upsetting you wouldn't send replacements but ok. I am more concerned that a driver is saying they delivered the packages to me and I signed. I find the signing my name part fraudulent. I wanted to make sure you are looking into this thoroughly, as forgery is a crime. I understand the packages weren't worth that much, but the fact that you have drivers doing this is not acceptable. I've ordered speakers, TV's in the past - I don't feel comfortable ordering more expensive items from you anymore as - my name is being forged by your drivers!!! I think this is a serious issue, and I feel that ******* just cut and past some canned answers, and Amazon really isn't pursuing the issue.
Sincerely,

***********************
Initial Complaint
Date:03/28/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 28th 2023 I got into a severe accident and broke my neck. On January 17, 2023, ORDER # ***-5843045-9545061, I purchased a lift chair. after 3 days of using the lift chair, It started to make a rattling noise. I decided to return the chair and bought another chair ORDER # ***-8888756-7732255. I cannot afford to fall as I can do more damage to my neck. I was told to contact fed ex to pick up the chair. Then on Jan 21th I was told to ship it via Pilot. Once I confirmed with Amazon, I completed the instructions, I was provided with the following information and following Amazons instructions. Pilot came and picked up the chair. The driver did not give me any documents or paperwork as everything was done via email. What I received was an email from the trucking company providing a date and time for the pickup and a tracking number which I have provided to Amazon numerous times. I provided the attached and pilot received the request on feb 5th, they picked it up on the 9th and it was delivered in ** on the 12th. I have sent so many emails to amazon and they respond with a boiler plate email asking for the exact same thing. I just want my money back for an item that was returned during the allotted time.
Business Response
Date: 04/04/2024
Hello,

We have denied the customers request for a refund of USD ****** on order 113-5843045-9545061 as customer failed to return the item purchased. To avail a refund customer needs to return the item purchased.

Customer raised a chargeback dispute on this order with their card issuer and the dispute is settled in Amazon's favor by their card issuer after thorough investigation.
Kindly request customer to reach out to their card issuer for more information with regards to this refund.

Sincerely,
******
Amazon.com
Customer Answer
Date: 04/04/2024

Complaint: 21500911

I am rejecting this response because: I have prIovided proof - see attached- showing that the item was picked and and delivered to ************** by the trucking company that amazon approved, I have sent the attached documents.

Sincerely,

*******************************
Initial Complaint
Date:03/28/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged over a thousand dollars on my credit card for a cell phone on Dec 17. Amazon says I signed for this order and gave a code but I was not in town nor was I at home due to the upcoming holidays. I have contacted Amazon about this I was told I received the item gave the driver my signature. They can't provide me proof of this. I've had orders taken from my door step I've had orders come missing part s ve had orders come broken and I have had orders I didn't even order come. This time over a thousand dollars was charged to my credit card for a product I didn't order or receive or sign for.
Business Response
Date: 03/30/2024
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry to hear about the issue you faced with your order ******** ************* 5 Cell Phone, Unlocked Android Smartphone' purchased on our website.

I understand that you haven't received the item and wish to get a refund on the same.

Upon reviewing, I see that an email has been sent to you by our OFM team on March 27, 2024 at 9:29 AM (PDT) stating that since the number of refunded items in your account exceeded the normal expectation of refunds, and since the carrier confirmed that the item has been delivered to you, we cannot issue any refund on this order.

In case you wish to appeal this decision, kindly revert back to the email you received from the OFM team directly and once the investigation is done, you shall receive an update on your appeal.

For further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
*****************************************

I hope this information helps.

Thank you for your understanding. We hope to see you again soon
Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 03/30/2024

Complaint: 21500782

I am rejecting this response because:
I'm very displeased on Amazons delivery process and their false advertising on items. I have ordered items that have came broken,incomplete,or not the right item at all. In this case I was charged for an item I didn't order. I did not sign for this and yet Amazon says because of my order history I am not eligible for a refund on an item I didn't receive or order. When I order a product I expect it to be what I ordered the right size,color etc. I've had packages stolen off my front porch because your driver's just put the. Out in plain sight. So yes if this happens while I'm at work and it sits out all day it's not out of the ordinary that packages get stolen especially when you live by a major street. This has nothing to do with me not ordering this item nor receiving the item. I demand customer service in this case. I demand my credit card refunded for this item I did not order or sign for.

Sincerely,

*******************************
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello!My name is ***************************************. Amazon mistakenly removed my product from the ******** marketplace. I am writing to you because Amazon support does not understand my problem and is sending me conflicting notifications and requests that are completely unrelated to my product.Please check my attachments. I am attaching the full text of my appeal and the circumstances of the case I encountered. I also sent screenshots of the **** where you can see that I am not positioning my product as a product for children.
Business Response
Date: 03/30/2024
Greeting from Amazon Services,

We understand that on February 2, 2024, Amazon suspended ASINs from the ******** marketplace:

B09778GPDS - Little World 28 Foam Fridge Magnets for Toddlers - Refrigerator Magnets for Kids Large Toddler Magnets Fridge Magnets for Kids Baby Animal Magnets - Kids Magnets - Magnetic Animals

B01N6AN9IR - Little World 27 Foam Fridge Magnets for Toddlers - Refrigerator Magnets for Kids Large Toddler Magnets Fridge Magnets for Kids Farm Animals Baby Magnets - Kids Magnets - Magnetic Animals

B097776MTH - Little World 27 Foam Fridge Magnets for Toddlers - Refrigerator Magnets for Kids Large Toddler Magnets Fridge Magnets for Kids Sea Animals Baby Magnets - Kids Magnets - Magnetic Animals

We are not accepting applications to sell these products.

The specific policy is:

Non-toy magnet products
******************************************************************************************

This policy applies to non-toy products that contain at least two small magnets, which may be loose as received, embedded in the product or attached to the product. Non-toy magnet products listed in any product category may pose a serious risk to young children. If a child swallows more than one magnet over a short period of time, the magnets can attract one another while travelling through the intestines and can cause the child to sustain serious internal injuries with potentially fatal consequences.

If the seller is claiming that the products are actually toys, then this policy would apply:

Childrens toys
******************************************************************************************

Toys are determined to be a childrens toys based on the following criteria:
    Age grading on the product packaging is intended for use by a child 13 years of age or younger
    Product is represented in its packaging, display, promotion or advertising as appropriate for use by a child 13 years of age or younger
    Product is commonly recognized by consumers as being intended for use by a child 13 years of age or younger

Amazon requires that all other childrens toys have been tested to and comply with the regulations, standards and requirements listed below:

All of the following:
    SOR/2011-17 (Toys Regulations),
    SOR/2016-188 (Phthalates Regulations),
    SOR/2016-193 (Surface Coating Materials Regulations),
    SOR/2018-83 (Consumer Products Containing Lead Regulations), and
    Small Parts Warning*

*Appropriate cautionary statements (choking hazard warnings) must be displayed on the product detail page.

The toys help page has additional information for the seller if they wish to claim this is a toy.

If the seller believes the classification was done in error, they need to email highrisk-************************************ with an explanation and all available evidence so we can review. If we confirm the seller's products are restricted they will not be able to sell those items on Amazon.
Customer Answer
Date: 04/01/2024

Complaint: 21500670

I am rejecting this response because: On March 30, I received a response through the Amazon system that Amazon is able to reactivate my listings B09778GPDS, B01N6AN9IR, and B097776MTH if I provide additional evidence that my product is classified incorrectly and that the "Non-toy magnet products" policy cannot be applied to it.
I am ready to provide such evidence.
According to the "Non-toy magnet products" policy (******************************************************************************************), Non-toy magnet products are defined as products that contain at least two small magnets, which may be loose as received, embedded in the product or attached to the product.
That means that to be identified as "Non-toy magnet products," products can only contain small magnets.
According to "Information for Manufacturers, Importers, Distributors and Retailers of Products Containing Small, Powerful Magnets" ( **************************************************************************************************************** letters-notices-information-industry/information-manufacturers-importers-distributors-retailers-products-containing-small-powerful-magnets.html#), "Small" is defined as a magnet or magnetic component that can be entirely enclosed in the small parts of the cylinder as illustrated in Schedule 1 of the Toys Regulations under the CCPSA.
That is, to be called a SMALL magnet, you need to have a negative test result according to the US CPSC 16 CFR 1501 Small Parts Cylinder method (see: SCHEDULE 1 (subsection 7(1) and sections 30 and 43) Small Parts Cylinder, Toys Regulations - ************ -****.justice.gc.ca/eng/regulations/sor-2011-17/FullText.html)
My product, by definition, cannot be called "Small" because it has passed the required US CPSC 16 CFR 1501 testing, which appears on the Product Testing Report that I am attaching to this appeal.
To summarize, the "Non-toy magnet products" policy cannot be applied to my product since it does not fall under the definition of "small." A child will not be able to swallow this product, as it has passed the Small Parts Cylinder test.
Please immediately reactivate my ASINs B09778GPDS, B01N6AN9IR, B097776MTH.

Sincerely,

***************************************
Business Response
Date: 04/04/2024
Hello,

The email address through which this complaint was raised, ******************************* is associated with an Amazon account registered in the Amazon ****** store.

We recommend that the seller sends information about this complaint to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.
If the issue is pertaining to Amazon US Store, then please provide a Merchant ID pertaining to US store.
Thanks,

The Amazon Seller Performance Team
Initial Complaint
Date:03/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon prime member for several years. specifically I have purchase and relied on their ring and security cameras since the first generation in 2017. I have been thoroughly satisfied with the service and support and was able to successfully upgrade to newer cameras without issue. I was always told as i upgraded to the new systems that i was grandfathered in since they started charging for subscriptions.... until today 3.28.2024. I upgraded to the newer cameras on October 14, 2023 (2-camera system) again on November 18th, 2023 (3-camera system) and a blink flood light on January 31. I noticed that for each upgrade a trial service would start. at the end of the 30-day Trial I would have to call blink support because the systems would stop sending notifications via ****** ***** support would tell me to call bink support and that is where the conundrum would start. when I request to be escalated to a supervisor i would be told that they would need to call me back- they never would. today i have had to call twice and each time they blame my internet service provider which i know is not the issue. I pay for unlimited devices with 1-g service. also this has never been the issue prior to the migration to the new devices. after the last call where they tried to transfer blame, i was escalated to another department where i was told today (3.28.2023) that a paid subscription is required! I feel jilted, taken advantage of and depressed as I have previously relied on this security system. As a handicapped senior citizen the cameras were a sense of security whereas now they do not serve the intended purpose. Amazon can have the cameras back since the under represent their products and are taken advantage of their customers. the issue is now i cannot return the devices because they are out of the exchange / returns.... in finite all concerns and reviews i have posted alerting to the products in question were removed from amazon site which suggest consumer beware.
Business Response
Date: 03/29/2024
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I see that the e-mail address you contacted us with isn't associated with an account. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address please write back with order ID of cameras and registered email address so we can review and assist you further.

If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

Customer Answer
Date: 04/10/2024
Please provide where clarification was requested and was not provided. i have responded to Amazon with every attempt to resolve my concerns.
attached are the dialogs.
Business Response
Date: 04/10/2024
Hello ******,

I hope this email finds you well. Thank you for writing back to us.

In continuation to our correspondence, currently, we dont provide technical support for Blink products. If you need troubleshooting or other assistance you can go to the Blink customer support pages at ********************************* or contact customer support at ************.

You can also submit a request via ************************************************************

As Blink technical support team is working on this case with you, we request you to reach out to them for assistance.

Blink will be happy to help you.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

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