Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,087 total complaints in the last 3 years.
21,663 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/20/2022. Received this email from Amazon:Hello,As we informed you earlier, we have closed this account. We took this action because you have filed A-to-z Guarantee claims/requested refunds] on an unusually large number of your Amazon.com Marketplace orders. After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site. Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the Your Orders menu on Amazon.com. Sincerely,Account Specialist Amazon.com www.amazon.com I am active duty Army and moved to **********, *****. Since moving to this area there has been a high number of times where Amazon packages were not delivered or were delivered but damaged in some way. Today I received the email above stating my account was closed due to requests. This past week I filed a complaint because I ordered dog food and it said it was delivered but video evidence from my ring camera shows there was nothing delivered. Amazon basically is telling me I am lying and closed my account when I have proof. I bought the camera because there have been numerous issues. This business wrongfully closed my account which is why I am filing a complaint. I have been with Amazon for about 8+ years and dont decide where I go with the Army and this location has given me the most issues with receiving items or not receiving them at all. Why am I being punished for filing legitimate issues?
Business Response
Date: 07/05/2022
Hello Ms. **************** style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: *****px; background-color: rgb(255, 255, 255);">I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

As informed by our account specialist team, "your account is restricted to digital purchases only due to multiple violations of our returns and refund policy. We will automatically cancel all non-digital orders placed on Amazon.com".

We cannot reverse this.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:06/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sold me a fake product, refuses to refund the return.I purchased a ******* Galaxy S22 Ultra for $1,488.64 on 2-nd June 2022 from Amazon Prime (order #***-4905713-9668236)Unfortunately received a fake product which I returned to Amazon for a refund.Amazon received the return, discarded the item and refused to refund, blaming me the customer for returning an incorrect item.I requested to receive back the returned faked item, so I could use it as evidence for a legal case, Amazon refused to return the faked product back to me, stating that the product was discarded.So instead of compensating me, the loyal Prime customer for its negligence of sending a fake product, I'm left in situation which I lost my honest earned money buying a fake counterfeit product and even the fake product which I purchased was not returned to me.This is an example of a merchant monopole and arrogance going to an extend of overreaching simple customer's rights and customer's protection laws.Currently looking for help to get refunded.
Business Response
Date: 06/21/2022
Hello Ebagits,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the phone.

I've checked the information provided by our returns team and found that the returned item was a fake ******* Galaxy S22 inside the retail packaging of the expected item. Which means the packaging was original and the item inside was not. Unfortunately this wasn't the one we sent, we are unable to issue refund unless until we receive the correct item.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 06/23/2022
Amazon's explanation is a typical example of a large company completely lost it's main purpose to serve customers. The reason that Amazon states that they received a returned fake product in an original packaging was that I received from Amazon a fake product in a first place! Somewhere along Amazons supply/shipping chain, (Amazon or **** the original phone was replaced with a fake one. It is Amazon's responsibility to investigate where the crime happened, and not blaming the loyal Prime Customer instead. Also the refusal from **********************'s side to provide with the unique cell phone Serial/ IMEA number as requested (so the replaced original with fake phone to be traced), is confirmation that Amazon is trying to cover the tracks of it's own failure to provide customers with genuine products. If I'm the criminal that replaced the original item with fake, should I elevate the issue further and buy the same phone (but original) from ATT afterwards? I'm looking to get assistance from you to help me get the refund for the fake product that Amazon sold me and prevent this Amazon's monopoly behavior to harass future innocent victims.
Thank you!
Initial Complaint
Date:06/20/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have closed my account and are not refunding me on orders returned.Ignoring sharing information that they claim was inappropriate use.Said i have related account that did not follow terms that was closed I do not have any accounts with them that have been closed See below Hello,We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.After careful consideration, we have determined that we will not reopen your closed Amazon accounts. This decision is final. We will likely not respond to further emails about this issue.Account Specialist Amazon.com www.amazon.com
Business Response
Date: 06/22/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 22 June, 2022.

Sincerely,

Rupsa
Amazon.com
Customer Answer
Date: 06/22/2022

Complaint: 17450829

I am rejecting this response because: Resolution has not occurred. Account was closed due to an affiliated account being closed which is not true.

Sincerely,

**** *****
Business Response
Date: 06/26/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Rupsa
Amazon.com

Customer Answer
Date: 06/29/2022

Complaint: 17450829

I am rejecting this response because: this order was not refunded 114-9471912-3934659 93.96

Sincerely,

**** *****
Business Response
Date: 08/16/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 16 August, 2022 confirming account reinstatement.

Sincerely,

******
Amazon.com
Customer Answer
Date: 08/24/2022

Complaint: 17450829

I am rejecting this response because: account was not reinstated. cannot login still

Sincerely,

**** *****
Business Response
Date: 10/06/2022
Hello Pace,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

I see that you are already using the account normally and placed order recently on October 1, 2022.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:06/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my Amazon account hacked in February. I had made several attempts to reach customer service about the issue. After calling and making several attempts to regain access to the account. I was lied to several times being told a supervisor would call me back within ***** hrs they never call back. I was then told the account the account had to be canceled and that I would not be able to access the account and nor would the hacker. I then had to call and cancel my prime account and order subscriptions on the account. June I looked at my back statement and realized I was still being charged for prime and then noticed they were still sending me the subscription I had canceled. I then try to call back and they told me they would credit my account back for the prime charge which they did for one month but not the charge for **** They then charged me again for prime 2 days later. They will not let me speak to a supervisor or anyone that can fix the issue not will they contact me back they have repeatedly lied to me and stole from me and I am not going to be satisfied until I speak with a supervisor and am refunded the proper amount.
Business Response
Date: 06/21/2022
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know that you've been charged for prime unexpectedly. That's definitely not what we want our customers to experience here at Amazon.com.

I've reviewed your account and see that you've subscribed to Amazon prime one week free trial subscription on May 2022. Post free trial you've been charged monthly subscription as the auto renew option was ON. I can see that, you've utilized the prime benefits.

You can review the Amazon Prime Terms & Conditions here:

http://www.amazon.com/gp/help/customer/display.html/?nodeId=********

However, I've sent you an email with a link to process the cancellation. This process will have the most up to date information on your Prime membership and any refund amount. If you didn't receive the email, please check your junk mail folder or your message center in Your Account.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
http://www.amazon.com
Customer Answer
Date: 06/28/2022

Complaint: 17450657

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:06/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Amazon gift cards at a local store bc I only have cash and no credit/debit card to purchase them online. One card was for $100 and the other was for $50.When I got home to try to redeem them, I received an error message saying they were already redeemed. I went back to the store with receipt and cards and was told I have to call Amazon bc the store acts as a third party and cannot help me. I called the phone number for Amazon support located in *******. I was told by the representative that unfortunately I was out of luck bc I did not purchase the cards online. THIS IS UNACCEPTABLE!! Regardless of HOW I purchased the cards, the fact remains the same.someone else had redeemed them before I even paid for them. Id like my $150
Business Response
Date: 06/21/2022
Hello *********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

I've researched your Amazon.com Gift Card order and found that it may have been claimed on another account. Since this gift card was not purchased on our website, we're unable to resend or refund for these Gift cards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
Initial Complaint
Date:06/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing this complaint to request to have my Amazon account deleted.
Business Response
Date: 06/22/2022
Hello Ms. ***************** style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: *****px; background-color: rgb(255, 255, 255);">I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand you wish to close your account and delete your data.

Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:

1.  Go to Close Your Amazon Account: https://www.amazon.com/privacy/data-deletion
2.  Sign into the account you want to close.
3.  Review the products and services associated with your account.
4.  If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

If you are experiencing issues with logging into the account you wish to close, visit the Help page below:
https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:06/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item off of Amazon on Saturday June 18th 2022. It is now Monday June 20th ****************************************** with a tracking number and still haven't shipped the item I purchased. I tried contacting customer service and they were very rude and disrespectful and refused to give me any information as to why my item hasn't been shipped
Business Response
Date: 06/21/2022
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

I was unable to locate an account with the email ID you've provided. We request you to write us back with the order ID and email ID of your ******************** account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:06/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing in regards to a return for an iPhone case that was made on 5/4/2022, I only received $6.40 credited back to the card and didn't get my rewards points back to that card that was used for that transaction in the amount of $14.51 Order # ***-1417565-5324219, last 2 digits of the card used are.. 57. I spoke with Amazon customer service on May ******* and was told to send an email to billing which I did and and received an email back saying they were putting them back on card. Till this day I keep getting the run around and still I havent got my points back. The bank, Synchrony said they never applied them. Thank you for your time. ***********************
Business Response
Date: 06/28/2022
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know that you've received partial refund on order #***-1417565-5324219. That's definitely not what we want our customers to experience.

Based on our investigation, points worth $14.51 were successfully refunded back to Synchrony Points on 5/4/2022, with a signature ID ************** .

In this case, please follow up directly with your rewards provider in order to locate the funds. Note the refund may not be visible until the next statement.

Answers to other questions about Shop with Points are available on our Help pages:

http://www.amazon.com/help/shopwithpoints

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

I hope this helps. We look forward to seeing you again soon.

Regards,

Sandhya,
Amazon.com
http://www.amazon.com
Customer Answer
Date: 06/28/2022

Complaint: 17450147

I am rejecting this response because:
I am not closing this case until its resolved. When I receive my refund, I will then be satisfied. 2 and a half months to get my refund is unacceptable!
Sincerely,

***********************
Initial Complaint
Date:06/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An amazon employee told me to trash an item and that she would refund I didnt see the refund when i called back i was told I needed to return back the item Im now receiving threatening emails stating my account will be blocked and they are making up stories (i have their emails)
Business Response
Date: 07/05/2022
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you've had with the order.

We were unable to locate the order ID in your complaint, we request you to write us back with the order ID for us to look into this further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 07/08/2022

Complaint: 17450134

I am rejecting this response because:
Amazon has records if their staff stating throw them away the items for a full refund . Either her or amazon HAVE to honor it
They can go through the rubbles after a month to find and ship
Sincerely,

*********************************
Customer Answer
Date: 07/12/2022
113-0323710-1350637 Is the order number per anazin seller has been notified
Business Response
Date: 07/16/2022
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Our specialist team has informed you to return the item for a refund. We're unable to issue a refund unless the item is returned.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:06/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AMAZON PURCHASED NOT SATISFACTORY, WANT TO RETURN BUT NOT ACCEPTINGH RETURN
Business Response
Date: 06/21/2022
Hello Mr. ************** style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: *****px; background-color: rgb(255, 255, 255);">I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had with the order #***-9498573-8791423.

As informed by our customer support associate, the return window for this product has ended and we're unable to issue a return label. If there is any issue with the product, please contact the manufacturer.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com

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