Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,085 total complaints in the last 3 years.
21,663 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 17 June 2022 for two items. a ******** Pro-Controller and a neck fan that Amazon said would be delivered on 19 June 2022. I checked the order on 18 June 2022 and found that it had not shipped yet. I called Amazon multiple times trying to get to someone could me. After multiple calls. the order was cancelled and reordered under two orders. The neck fan has been delivered, however, the ******** Pro Controller remains an issue. The replacement order, 112-l4850262-8835477 reflected that oi would delivered on 20 June 2022. I was given a $10 credit. I asked what would happen if the order was not delivered and was advised that they would still deliver it and provide a refund. Fast forward to today...I received an email advising that the order was again delayed. I made multiple calls and was told the following:1) I could not get what I promised ( So I'm a liar now)2) I could cancel the order and receive a refund (that turns out to be a lie)3) Just wait for it. At this point, I am so beyond frustrated, I told them to cancel the order. Only to be told it is still in transit and cannot be cancelled. Nothing that they have told me is true and im still left without the product.I paid for the orders with an Amazon gift card and that is what Im asking for back.
Business Response
Date: 06/21/2022
Hello Cara,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the delays in your order and have reviewed the issue in detail.

A full refund has been issued to your gift card balance on Tuesday, June 21, 2022, you should see the refund on your account by now.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:06/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,My Amazon selling account was deactivated on 3/7/2022. Since that time, we have submitted numerous appeals and provided the invoices as requested. However, Amazon sent several replies at the same time and each one was different. How can we save our business when Amazon cant seem to figure out what we need to address? We are doing everything we can but Amazon has not been helpful.We have submitted invoices from an established and brand-authorized supplier that is brand authorized along with a plan of action that addresses the issues raised by Amazon, but they are denied with requests for invoices. The invoices show the purchase of the cards which I then use to make bundles that I sell on Amazon.The invoice shows the purchase of the card packs that I pull the cards from, but Amazon does not seem to understand this.We cant appeal something if it is not clear what is being requested.
Business Response
Date: 06/23/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 06/26/2022

Complaint: 17452238

I am rejecting this response because: We have two letters given by both our distributors that we are approved sellers and have full rights to sell Pokemon Products as well as Amazon Full Approval to sell Pokemon within Amazon. We have a trademark application as well as the components that are described within the products we sell through **** & **** LLP which clearly stated second hand trading cards in which we purchase through our approved Pokemon distributors. I have attached all needed information to Amazon to see that we are clearly selling real products to create ourproducts.

Sincerely,

*********************
Initial Complaint
Date:06/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB!On June 4, 2022, we received the performance notification that Amazon has removed our listing. It is said that in order to reactivate our listing, we have to provide Amazon with copies of invoices or receipts from our supplier issued in the last 365 days. It was said that we may remove pricing information, but the rest of the document must be visible. The first time we sent an invoice, where the pricing information is removed. We received a refusal, although Amazon itself allows to remove pricing information. Next, we sent invoices, where absolutely all the information is visible. But we also received a refusal. We have checked everything in our invoice for compliance with Amazon requirements, including the invoice date, quantity of goods, address, etc. We are sure that everything is okay. Moreover, we have removed the problematic ASIN from the inventory for the period of investigation.The fact is that our product is authentic. This is confirmed by a number of factors.Firstly, we buy our goods from a reliable supplier. We are attaching invoices from our supplier to this explanation.Here the information about our supplier:******************* ********************************************************** *************** **************** www.*********** Secondly, in the "Voice of the Customer" section, we see a very good rating on this item (CX Health is good). Please help us to verify invoices and remove the violation from our Account Health. We attach invoices to this submission. Sincerely,Skaudris Dombrovskis
Business Response
Date: 06/27/2022
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 06/27/2022.
Customer Answer
Date: 06/27/2022

Complaint: 17452176

I am rejecting this response because:

On June 4, 2022, we received a notification that Amazon had removed our listing due to a complaint about the authenticity of the product. We immediately reacted to this notification and sent an invoice to reinstate the **** and achieve the removal of the violation from the Account Health. However, when we first sent the information, we removed the pricing information of our purchased goods, this is permissible in accordance with Amazon's policies. Then we sent invoices with fully open information, including pricing. We are convinced that our invoices meet all the requirements of Amazon, and our supplier is reliable. Amazon has requested supply chain documents from us, but we cannot provide them, as this is prohibited by contractual relationship with our supplier. By submitting these documents, we will violate US law and get into a legal dispute!!!!!! We don't need it at all. All we need is for our invoice to be verified and the violation removed from the Account Health. We have carefully examined the feedbacks, claims, and all customer comments on this product and made sure that everything is in order with our product. We strongly ask that our violation be removed, because in reality an error has occurred!

Sincerely,

Skaudris Dombrovskis
Business Response
Date: 07/01/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Customer Answer
Date: 07/06/2022

Complaint: 17452176

I am rejecting this response because:

In the performance notification is said that in order to reactivate our listing, we have to provide Amazon with copies of invoices or receipts from our supplier issued in the last 365 days. We have faithfully fulfilled all that is required of us and provided an invoice from our supplier. Here the information about our supplier:
*******************
322 ******** str., *******, ** 96793-1158
***************
***************************
www.***********

Moreover, we have removed the problematic ASIN from the inventory for the period of investigation.

In the "Voice of the Customer" section, we see a very good rating on this item (CX Health is good). We do not have negative feedback or claims on this ASIN.

We understand that Amazon is requesting supply chain documents from us, but we cannot send them in any way from a legal point of view. Otherwise, we will have lawsuits with our supplier. And Amazon has no right to demand these documents from us. We consulted with a very experienced e-commerce specialist who worked for Amazon, and he confirmed it. We have not violated any policies and have provided everything that is necessary. We kindly ask Amazon to remove the groundless violation from our Account Health.

Sincerely,

Skaudris Dombrovskis
Initial Complaint
Date:06/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So back in early April I ordered a Area Rug from Amazon.com an I received my rug a day or two later an got the wrong color so I sent it back as I do with anything normally when amazon gets my order wrong. I sent the Area Rug back on April 25th at a *** Store Drop Off Location, an got it scanned weighed got my receipt an then waited. Little did I know I was gonna be waiting for over two months now w no refund an have been contacting amazon about why they havent received my return but they insisted I fill out a incident report instead of returning my money thru gift card balance as requested originally for sending it they ***. I followed all instructions an have filled out 5 or 6 incidents reports now an have yet to receive my refund for my item which is a $61.40 an thats not just something to throw away for me I need that specially since i was tryna buy something for my house but now dont even have a rug or my money. Todays date is 06/20, today i was disconnected on multiple times by amazon support an they are not giving me my refund or sending me a replacement of the colored rug I actually originally ordered an just keep telling me to fill out a incident report but at this point they having me going around an hoops an im tired of dealing with this I just want my money back or a new rug I ordered months ago already. I hope you guys can help me cause this is an on going issue Ive been trying to deal with an its just draining me down, an idek if they will follow thru with the refund cause of how long the return date had which was May ****************************************************************************************************** circles with the incident reports an talking to associates that would disconnect on me on purpose after I explained my situation an problem to them thru chat wasting more of my time an days as like they havent already took 2 months already, so please help if there is anyway you can i hate being scammed by supposed trusted businesses.
Business Response
Date: 06/28/2022
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-7923427-2255430.

I've checked with my team and they've let me know that they need the incident report via email. We request you to reply to the email from our specialist team and provide the incident report in the format requested by them. We'll proceed further once we receive the email from you as requested.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:06/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 14,2022 I purchased a dog care training system model tc08. It's been used maybe 10 times,for over 2weeks now it is unable to carry a charge unless plugged in today it stopped working all together. This is the 6 the collar I've purchased, when I contacted customer service I got no where and hung up on.
Business Response
Date: 06/21/2022
Hello August,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

As informed by our customer service associate, the product is outside our return window. If the product is covered under warranty, please contact the manufacturer.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 06/22/2022

Complaint: 17451868

I am rejecting this response because:

Now for the 10 th time I've asked for the warranty information as there was nothing that came with it when I received it. Sincerely,

August **********
Business Response
Date: 06/28/2022
Hello August,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know that the manufacturer information is missing from the original packaging.

In this case as a One time exception, I've requested a return label. Please use the return label to return the item for a refund. In future, we'll not accept items outside return window. I'd also request you to inquire with the seller about the manufacturer and warranty before purchase to avoid such situations. Amazon does not provide any manufacturer warranty assistance unless explicitly stated on the product information page.

We'd also like to inform you that there will be a restocking fee for this return and we cannot wave it off.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 06/29/2022

Complaint: 17451868

I am rejecting this response because:

Sincerely,

August ********** I've contacted the manufacturer over this and repeatedly get the same automatic response. Why is there a restocking charge when the item is not working
Business Response
Date: 07/08/2022
Hello August,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned in my reply to your email on June 30, 2022, we're making an exception by accepting the item outside it's return window.

We cannot wave off the restocking fee.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 07/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

August **********
Initial Complaint
Date:06/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June until present time and date of June 20th, 2022. The issue is with their gift cards. On June 3rd I ordered $500 worth of cards from Amazon, I received a pop up message that I could not order that many cards at once. I then preceded to order each of them separately and all seemed to go smoothly. Then I see that Amazon allowed my first order to go through even after a pop up message telling me it would not allow this. I had $585.00 in my bank account for the $500 purchase and now there I am being charged $1000.00 of which I do not have in my account or to my name. This has caused me 22 overdrafts at $32 each of which I have sent Amazon proof of these overdrafts. I was told that all of the over drafts would be paid by Amazon. I have called and called customer service and been told the cards cannot be refunded even though they have never been used and it was their site that did wrong not me. I live on disability and I have since borrowed $1500 from my step dad, $500 from my mom and I still cannot get a positive balance on my checking account as they charge two three four overdrafts a day and now Amazon customer service basically laughs at me and tells me that nothing can be done. I had ordered other cards in the past that wound up not being good and you could not use them and customer service has told me most of them but they will not give it to me in writing as there are many of them that have not been cashed or used in any way. They are a multi billion dollar company and they are totally ruining my life, I will not be able to pay my ********** blue shield this month because of them. I am looking for full restitution from this company and if there was any real justice a huge huge fine for treating their good Prime members in such a way. **************** is a joke and they do not want to work at all. I have been hung up on many times all claiming to be accidents. When I said something about a lawsuit the supervisor customer service laughed at me, they do not care!
Business Response
Date: 06/21/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

These orders were for branded Gift cards and we're unable to issue a refund for this Gift cards.

Further, regarding the overdraft fee. We request you to reply to this email and attach the screen shot, pdf copy of the overdraft fee you've paid. We'll look into it further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:06/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Apple airpods pro on 3/21 from Amazon and returned it back later. Somehow Amazon claimed it only received an empty box. I'm sure I did return it and asked Amazon to prove it, any picture/weight/video of openning the box etc. But Amazon just told me to wait. Now it's end of June so now I'm filing a complaint to BBB to see BBB can help on this.My amazon account: **************** order number: 112-2219288-2635411 amount: the price of airpods is $182.97, with $23.36 from my gift card, the final amount is $159.61 Thank you!
Business Response
Date: 07/03/2022
Hello Ye,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern you have shared regarding the return and have looked up the issue in detail. We will not be able to issue a refund at this time.

You could still return the correct item for a refund. I see that the incorrect item was received in processing and cannot be refunded.

Each return label is assigned to a specific return. To make sure that you receive the correct refund, don't include items other than the correct item.

Amazon does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. If you accidentally sent the wrong item to Amazon, please contact **************** as soon as possible. ********************** cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:06/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon.com Prime Member. Amazon.com owns the Website www.imdbpro.com. I was paying a monthly subscription of $14.99 a month with the option to cancel. I was illegally charged on my credit card $149.99 on 06/15/2022 for a yearly subscription for IMDBPro.com. I never authorized Amazon.com or IMDBPro.com to charge me $149.99. I immediately want my $149.99 returned to my credit card and I want my subscription to IMDBPro.com cancelled. I have already tried to call Amazon **************** and IMDB **************** to resolve this issue and they refused to refund my $149.99 to my credit card and I tried to email IMDB **************** to resolve this issue and they also refused to refund my $149.99 to my credit card. Again, I am an Amazon.com Prime Member and I immediately want my $149.99 returned to my credit card and I want my subscription to IMDBPro.com cancelled.
Business Response
Date: 07/05/2022
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that there is an unknown charge on your account. That's definitely not what we want our customers to experience here at Amazon.com.

Upon investigating with our internal team, I can see that you've subscribed to monthly membership, but changed the plan to annual on June 14, 2021 using the PRIME day (2021) discount. Since you were annual member, membership auto renewed on June 14, 2022, which is the reason why you was charged $149.99.

Our team has now proceeded with the cancellation and full refund.

You'll see the refund posted to your account within 3-5 business days. You can confirm complete refund details through your Amazon account.

Thank you for bringing this to our attention. I'd like to express our gratitude for the patience and understanding you have displayed thus far.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
http://www.amazon.com
Initial Complaint
Date:06/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please note, we have been trying to contact Amazon, **** for months regarding our seller account with this business. Currently, we were locked out of our account and Amazon does not provide us with any options to regain access. To date, Amazon has ignored all communications and we are unable to log in, let alone appeal our account suspension. We believe this lock out is unethical and Amazon must reply to our issues. We have attached our plan of action for Amazon's review. We would request it be sent to the appropriate party and a representative contact us immediately regarding this issue.
Business Response
Date: 07/05/2022
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 5th July 2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 07/10/2022

Complaint: 17451290

I am rejecting this response because:

I still have not received the money you have been holding for over a year. Amazon is holding over $10,000 of mine that customers received products for and I already paid for and sold on Amazon. I am stuck with an enormous credit card **** because you will not release my money. When will you release my money? It has been well past the 90 days you previously stated.

Sincerely,

*******************
Business Response
Date: 07/26/2022
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Initial Complaint
Date:06/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: February 8, 2022 Amount Paid: $828.60 They were committed to providing an undamaged makita chainsaw.The item was poorly packaged and was received damaged in shipping. According to amazons return policy this particular item is not eligible to be returned instead it is eligible to be refunded or replaced if the item is received damaged or defective. When i contacted amazon they said they would not do either of those things and told me to contact the manufacturer. the manufacturer said that since it was damaged in shipping to contact amazon. Amazon again would not do anything.Order# ***-1626129-1377835 Tracking# 1ZRY54610310067897
Business Response
Date: 06/23/2022
Hello,

We have denied the customers request for a refund as the dispute raised on this order has already been closed by customer's card issuer. Customer claim to have returned the item has been investigated and the return tracking shared is invalid as per *** website.
Kindly request customer to reach out to their card issuer for more information in regards to their reimbursement.

Sincerely,

******
Amazon.com
Customer Answer
Date: 06/23/2022

Complaint: 17450976

I am rejecting this response because: Amazon denied my request for return despite their return policy. I received a damaged product and Amazon refused to do anything about it. They told me to go through the manufacturer but when I contacted the manufacturer they said its amazons problem due to the damage. The credit card company took amazons word over mine even though the response from Amazon didn't even pertain to my dispute probably because its the Amazon Store Credit Card. The return policy for this item states that if the item is damaged or defective that they would refund or replace the item. They denied both options.

Sincerely,

***********************

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