Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,101 total complaints in the last 3 years.
21,690 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an office chair on 5/18/22 using my Amazon Synchrony credit card, along with a $20.99 3 year warranty. We returned it because it was very cheaply made and was not accurate when it said it would hold a heavy person, it was flimsy. I went online to start the return process and selected the return to original payment method. I called the company a few days later and the lady assured me it would be refunded to my credit card, just give it a few days to show up. Well on 6/15 when my payment was due, the $174.71 was still not refunded, yet the $20.99 was. I called customer service and was given the run around, passed all over the place, until finally I spoke with *******. She told me that it was refunded to my gift card balance! I was very upset, and asked her why. This was so unfair, I paid with it by credit card, and it should go back to my credit card, but instead I am stuck out of $174.71 because they put it on there, so they could still get my money and hold it hostage, forcing me to still give them almost $200 of my money. She claimed that I selected return to gift card, I DID NOT DO THAT, why would I do that, I selected return to original payment method! Furthermore, the warranty was on the same transaction, why did the $20.99 get refunded to the card, and not the $174.71 get refunded to my card? It is very suspicious and indicitive of dishonest and unethical business practices! This is so wrong and evil! I need my money refunded, not put on the amazon gift card, where I am forced to use my money on their company for an item I returned! I want a full investigation of this company and their egregious, dishonest and shady business practices! I have now been forced to pay $174.71 on this account, when it should have been refunded to me, and money is so tight right now, to have to be paying for something I returned and now have to be hostage to Amazon for my money to use it ONLY ON THEIR COMPANY! So wrong!
Business Response
Date: 06/21/2022
Hello Gabrielle,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

Up on checking, I see that when a return was requested an immediate refund to Gift card was selected. Therefore, a refund was issued to the Amazon gift card balance. As the gift card has been used partially, we're unable to reverse the remaining refund to original card.

In future, we request you to select refund to original payment method while returning the item.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 06/22/2022

Complaint: 17450007

I am rejecting this response because:

They are not telling the truth. I DID NOT SELECT RETURN TO GIFT CARD BALANCE! It automatically defaulted to that without giving me any options! Furthermore, the amount for the warranty of $20.99 which was part of the same transaction for return went back to the credit card. It was one return transaction that I processed, and Amazon some how made it split in two transactions, one for the lesser amount of $20.99 returned to my credit card, one for the larger amount of $174 to the gift card, suspiciously. They are still giving me the same lame excuse that ******* gave me. This company needs to be investigated for their shady business tactics. Returns should not default to a gift card, they should automatically default to the original form of payment, especially for a large purchase. They need stop being sneaky and be transparent.

Sincerely,

*************************************
Initial Complaint
Date:06/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have been trying to return an item through Amazon. Was told by Amazon personnel to discard of item on Friday June 17th and money money will be refunded. Today June 20th received an email item claim was denied. Have now been told to wait another 2 days for Amazon response. I have been trying to return this item since June 10th. Item is not as described and return was attempted within 30 days of receipt. Order # ***-1429708-6533801
Business Response
Date: 06/24/2022
Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that a claim was filed by Buyer requesting a refund.
Upon review, a full refund for the claim amount was issued to the original payment method Buyer used to place order 114-1429708-6533801. Please find below the details pertaining to the Order and the refund initiated.
-- Refund Date: 24-06-2022
-- Refund Amount: $718.8

Sincerely,
Initial Complaint
Date:06/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has locked my account yesterday. I sent them the document confirming my ownership of the payment method right away but it got rejected for no reason. I got an email from them that my account is being closed and they wont reply to any further emails. I got no explanation whatsoever. Account is brand new, all the data is correct. I bought a book on it 2 days ago but it got returned because of their customer service. Yesterday I tried to rebuy it and account got locked because of "suspicious activity". I tried to contact them but it seems impossible.
Business Response
Date: 07/04/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 4 July, 2022.

Sincerely,

Amazon.com
Customer Answer
Date: 07/04/2022

Complaint: 17449336

I am rejecting this response because:
I already have provided all the information. You can check it in the document i provided on here.

Sincerely,

*************************
Business Response
Date: 07/21/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/21/2022.
Sincerely,
*****************************
Amazon.com
Initial Complaint
Date:06/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As being a amazon prime member, I was using amazon drive and photo services. Suddenly one day, I couldnt access my services and only message given to me is that, my account is locked, contact customer service. So I did. I was told that they will look into this matter and get back to me but till today, nothing is resolved and account is still in the locked state. Whether I check amazon drive or photos, both are still locked with no further information given. I would like to get my personal photos back along with my account.
Business Response
Date: 06/26/2022
Hello Jayank,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the locked Cloud Drive account and reviewed the account in detail, the response you were provided earlier was correct.

After further review of your Amazon Photos/Drive account, we have confirmed that one or more image(s) uploaded violate our terms of use, which require that you use our service in a lawful manner.

Due to this violation, your account will remain locked. No further action can be taken at this time.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 06/28/2022

Complaint: 17449276

I am rejecting this response because:

First of all, everything uploaded on amazon photos are my personal family photos, that doesnt have any obscenity or anything objectionable. Also I am not trying to make anything public but rather keeping it my self. With this, I have lost all my pictures. I see one of the following solution here -
1) show me which photo is objectionable, if I accept, I would be happy to delete it for good and so you can unlock my account and i can recover all my photos.
2) delete the objectionable photos by yourself and give me my account back
3) let me download all my personal photo (so that I dont lose it) and I will close my account with amazon.

Just fyi - over last year or so, I am trying to move away from ****** photos and move everything to Amazon photos. This seems like making my move questionable.

Also I have read about this problem on internet and seems like you didn't provide any resolution and simply locked everything for user and user seems to have lost all of their content. This is outrageous. If its questionable, at least give an opportunity for user to take their stuff back.

Hope you understand.

/***

Sincerely,

Jayank Bhalod
Initial Complaint
Date:06/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 4, 2022 Amazon closed my Prime Account because according to them there was fraudulent activity.I sent multiple emails trying to get my account reopened. I talked with at least 7 customer service reps.who said an account specialist would be in touch in 24 to 48 hours.I emailed Mr. ***** continually through 5/30/22. The ONLY response I receive is to show proof of my gift cards which I had placed on the account. I have sent receipt copies several times. I was told by an customer service rep to go ahead and open another account. Account #1 had a balance of ******- so I opened Account #2 with the impression that as soon as the account specialist contacted me- I could combine the accounts. Account #2 was opened with $85.00. I had used gift cards because I had received the card as an educational thank you or I bought the cards myself. Currently, Amazon has a total of $349 - both accounts combined of my money and WILL NOT let me access either account. I tried again to contact Amazon 6/5/2022 and continued to get the request for cards receipts- I submitted the same receipts two additional times. Each time the message said an account specialist would be in touch. As of today- I have not been contacted in any manner to attempt to resolve this issue. I have used gift cards in the past- with no issue. I DO NOT want to list a card on line because of past fraud.
Business Response
Date: 07/04/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 4 July, 2022.

Sincerely,

Amazon.com
Customer Answer
Date: 07/04/2022

Complaint: 17449231

I am rejecting this response because:I have already submitted the receipts for the gift cards as well as the acknowledgement for the gift card from ************** Educational. multiple times. All of this information is in the Amazon Communications that was previously attached. I have tried to log in multiple times- resent this info multiple times and the only response is "an Amazon representative will email in 24 to 48 hours."
I have received this response multiple times.
I need to be contacted by someone who has authority to correct this situation.

Sincerely,

*******************
Business Response
Date: 07/12/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 07/14/2022

Complaint: 17449231

I am rejecting this response because:as noted in the attached files there was a ****** balance on my original account- ****** was the receipt for the gift cards which are shown on the attachment. and a ****** balance that was already on account. The second account was ***** which has been restored- however there should be a balance of $349.00 TOTAL (accounts combined ) AND my PRIME Membership.
I am not asking Amazon to tell me WHY all of these things happened- I just want my entire balance and PRIME membership restored- as well as ALL holds taken off of my account.

Sincerely,

*******************
Initial Complaint
Date:06/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
More than half of the items ordered from Amazon have not arrived on time or been delivered to the wrong address. Recently ordered a carpet shampooer in "Used, Like New; Packaging will be damaged" condition order ***-1531710-9106609. Item arrived with dirty water and pet hair in it. I am allergic to pet hair and could get severely sick. Ordered a "New" shampooer after begin refunded for the first order ***-2920474-5513009 . Delivery was delayed multiple times until I was informed by customer service that the packaged was lost and requested cancellation. Ordered a third shampooer to be delivered same day and after waiting 6 hours, received another delay notice order 113-7555993-7734628 . Three orders and $900 on my credit card and still no product. Additionally. I have ordered many items in the past, paid full price for "New" items but received items that were dirty, showed evidence of wear and tear, the wrong item, covered in pet hair and delivered to the wrong location. For your reference, I'm going to include the order numbers of many, but not all of these items. I do not believe that I should have to pay for the cost of a Prime Membership when I have had to repeatedly call, debate with customer service ***** ********* used and dirty items, make repeated trips to carriers in order to obtain proper refunds etc. Every rep that I have complained to has promised improvement to no avail. Amazon has not right to continue to charge for Prime Membership and even increase the cost when they persistently fail to deliver products. Here are the order numbers of other items that had to be replaced due to failure to deliver to the correct address, delayed or damaged: ORDER # ***-5611626-7258660, ORDER # ***-3372451-9794654, ORDER # ***-3455839-0943431, ORDER # ***-8805331-0774601 (left at wrong apt), ORDER # ***-1194733-9036204, ORDER # ***-2007030-6583458, ORDER # ***-7185734-4514609(arrived open, missing pieces, pet hair), ORDER # ***-4675946-6314649 an many, many more!
Business Response
Date: 06/21/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the orders and order delivery.

I've checked the provided order numbers and see most of the orders were refunded or replaced.

Also, orders which were returned to the seller are yet to be refunded and it will be done automatically by the system.

However, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 06/21/2022

Complaint: 17448963

I am rejecting this response because:Amazon's repeated failure to deliver Prime Service. I want a refund for the cost of Prime.Sincerely,

***********************
Business Response
Date: 06/26/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern *****.

However, we'll not be able refund the prime charges as the prime benefits were already used for over 400 orders.

I can add $15 promo credit for the inconvenience that you've had in this case and this is the best we can do.

Please confirm and I'll add the credit to your account.
Regards,

Arun
Amazon.com
Customer Answer
Date: 06/27/2022
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Complaint%3a 17448963%3cbr%3e
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I am rejecting this response because%3aI obtained an estimate on the cost of cleaning the stain left from the dirty water that leaked out of the first shampooer that was delivered to my home. The cost was ****** plus 6 percent tax for a total of ******. I believe that this is the least that Amazon can do considering that my rug is stained and I was exposed to dog hair which could make me sick.
Sincerely%2c
***********************
Initial Complaint
Date:06/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Between May *****, I was on vacation in St. ******, in *************. While on the island, I bought a number of things off of Amazon. Understandably given that I was in a foreign country, the Amazon system thought that an intruder was accessing my account and put my account "on hold" for that reason. This was wrong, however--there was no unauthorized access to my account. I made every purchase myself and can verify this fact from the emails that I received when the purchases were made. I did nothing wrong - Amazon simply mistakenly believes that someone hacked into my account. No one did - again, I logged in and purchased things while on vacation. I just want my account back.For the past month, I have contacted Amazon over 20 times and have received no resolution. Amazon is holding my gift card balance hostage, along with a number of Audible credits, Kindle books, and other materials. I don't know how much of an Amazon balance I have, but it's over $100. Therefore, Amazon is essentially stealing money from me.My Amazon account is *************************************.
Business Response
Date: 07/04/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 7/4/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 07/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The problem is Amazon employees decide whether or not your product will be searchable by the public. I have see TONS of complaints on the web against Amazon. So THIS is NOT the FIRST. Right Mr. ****** As a qualified, bonafide SELLER, AND someone who PAYS AMAZON A SELLING FEE EACH MONTH, THEY SHOULD NOT HAVE THE RIGHT TO MAKE MAKE PRODUCTS UNSEARCHABLE JUST BECAUSE ANY IMAGE MAY NOT ZOOMABLE. MR. ****** THAT IS NOT FAIR. YOU ARE PLAYING DISCRIMINATION GAMES, WHILE TAKING PEOPLES MONEY TO PUT UP WITH YOUR BS. Sorry pal, that is your poor policy and your employees are running ROUGHSHOD OVER US SELLERS. THE **** IS, BUDDY **** MY PRODUCTS ARE UP ON WALMART.COM AND GUESS WHAT? I AM USING THE SAME IMAGES. SO YOUR POLICY IS BS AND YOU KNOW IT.I DEMAND ON BEHALF OF ALL SELLERS THE RIGHT TO UPLOAD ANY ACCEPTABLE IMAGE THAT MEETS PIXEL SIZE AND IS DISCERNABLE AND IS NOT OFFENSIVE.YOU NEED TO GROW UP ****** SORRY, I SEE IT LIKE IT IS. FIX YOUR INTERNAL EMPLOYEE AND SILLY, ADOLESCENT IMAGE POLICIES JUST TO FIT YOUR EGO!
Business Response
Date: 06/21/2022
Greetings from Amazon,

We understand that you're concerned about the search suppressed listings for the ASINs : ********************** and B0B4BJVQGP.

I would like to inform you that the search suppressed listings are products which Amazon has removed from the Amazon site product search due to quality reasons. Search suppressed products will not surface in customer searches until action is taken.

Upon researching further, ASINs are search suppressed due to following reasons :

ASIN : B0B44GCH8B ;
We believe the main image has non-pure white background which is not permitted for this product type. Please submit a compliant image to lift the suppression. Also refer to Product image requirements.

ASIN : B0B43TDQBG ;
We believe the main image has non-pure white background which is not permitted for this product type. Please submit a compliant image to lift the suppression. Also refer to Product image requirements.

ASIN : B0B4BJVQGP ;
(1). We believe the main image has non-pure white background which is not permitted for this product type. Please submit a compliant image to lift the suppression. Also refer to Product image requirements.
(2). We believe the main image has text, logo, graphic or watermark which is not permitted for this product type. Please submit a compliant image to lift the suppression. Also refer to Product image requirements.

For your reference ; look under search suppressed :
https://sellercentral.amazon.com/fixyourproducts?ref_=myi_ia_vl_fba

Therefore, kindly fix the above errors and the listings will be automatically available to customers when they search on Amazon site.

For more information, please check :
https://sellercentral.amazon.com/help/hub/reference/G200252930
https://sellercentral.amazon.com/learn/courses?ref_=selleru_athena&courseId=c3045c93-dfe8-4e85-af4e-9ce2a3cbe31f&moduleId=0563d2e0-6c08-46aa-adf1-3fdbd1e59e8a&modLanguage=English&contentType=VIDEO&category=TUTORIAL&videoPlayer=youtube

Have a great day ahead.
Customer Answer
Date: 06/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/19/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 5 items from Amazon order # ***-2171794-5545820. I paid a total of $ ****** when I placed the order on 5/23/2022. On 5/25/2022 I received an email notice from Amazon that my package had been delivered, however, the photograph I received to supposedly verify the package delivery was a picture of my package on someone else's porch. Upon checking there was no package on my porch. I immediately contacted Amazon to explain this situation. I was told that they would not assist me until I filed a police report. I told them that this was not a police matter, the package was not stolen, that it had been delivered to the wrong address. The customer service representative repeated that I must file a police report. I then asked to speak to a supervisor. I was on hold for over 20 minutes and eventually hung up because no one ever returned to the line.On 6/19/2022, I again contacted Amazon **************** at ************. I spoke with ******** who repeated that I had to file a police report. I explained to her that this was not a police matter all to no avail, I then asked to speak to a supervisor. I next spoke with "Jomar." He began the conversation by telling me he understood "You are refusing to file a police report." I explained once again that this is not a police matter, there was no theft, rather this is an error on the part of the Amazon delivery driver. I attempted to explain to him that the photograph I received was not of my residence. I asked if he could see the photograph and he said "Yes." I explained that this was not my porch and that the child's car seat shown in the photo is not mine, that I don't own a child's car seat. He then told me that he could see the address in the photo, this is not true, there is no address visible in the photo. He refused to listen to me, continued to repeat that the only resolution Amazon would offer is after I file a police report and he sent an email This is not a police matter and a waste of community resources.
Business Response
Date: 07/14/2022
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-2171794-5545820.

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before Sunday, 10 July 2022 and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Regards,

***********************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:06/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May I complaint is every time I use Amazon to purchase something that freeze my account and they want to copies of my credit card or bank statement it is against the law I work for the freaking State attorney's office I will press charges to them I just want them to know what kind of business they are because they ruining our credit files cuz they put us in so much debt every time. The merchandise with their soul is c*** it comes from ***** it's not worth the amount of money they're selling it for. And every time you had to login make a complaint to the company you have to have a lot of an active account. My cousin had an active account I was using it to purchase items for him and his new vehicle and they block his count for no reason. So anybody else cannot use their own somebody else's credit card to purchase things on somebody else's account that is against the law that is bad news for them. Someone needs to be televised how Amazon treats their customers
Business Response
Date: 06/21/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 22 June, 2022 confirming account reinstatement.

Sincerely,

Pranathi
Amazon.com

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