Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,052 total complaints in the last 3 years.
21,717 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/02/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account had been locked. I am worried that my information may have been hacked. I've called customer service twice. Promised email instructions have never arrived. Both email addresses I have for Amazon **************** have been discontinued.
Customer Answer
Date: 08/03/2022
Please be advised that this complaint has been resolved to y satisfaction. Thank you.
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau! I am currently facing a problem on my account that concerns invoice verification. The fact is that I sell a product that is a replacement for the ******* brand. That is why in the title of the product when creating the listing, I directly indicate "Replacement for ******* filter ...". This action is permissible from the point of view of Amazon policies. I attach the screenshot of Amazon policy to confirm this. However, Amazon does not want to successfully verify my invoice. I contacted our supplier and clarified the information about the invoice verification. The supplier reported that he received a call from Amazon. Our supplier confirmed the purchase of goods from him, and also clearly explained to a specialist that the product he sells is a replacement for the original ******* product. Thus, we did not violate Amazon's policies, but on the contrary, acted in accordance with them.Our invoice meets all the requirements of Amazon. Contact information of our supplier:CleanhomesSFR, LLC ******************************************************************************** **************** ********************* www.************* Please help ** to fix this error. Sincerely,*******************************
Business Response
Date: 08/06/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8/6/2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 08/08/2022

Complaint: 17657902

I am rejecting this response because:

We have provided Amazon with all the necessary requested information and we are waiting for the results of its review.

Sincerely,

*******************************
Business Response
Date: 08/25/2022
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 08/28/2022

Complaint: 17657902

I am rejecting this response because:

Amazon's policies allow the sale of products that do not belong to any registered brands. In order for the seller not to violate the intellectual rights of any rights owner, two conditions must be met: correctly describe the brand of the product being sold and correctly indicate the title of the product. We have fulfilled both conditions. We did not indicate ********* in the brand line and did not insert a link to the official ******* store. If we had indicated in this line the name of the rights owner *******, then we would have violated intellectual property rights. But we didn't do that to comply with Amazon policies. We also correctly described the title of the product, adding the indication "Replacement for". It means that we were selling a high-quality alternative to *******s filters. Amazon's policies allow us to sell good alternatives to branded products if we correctly specify the title of the product and add the combinations "Replacement for" or "Compatible with". We did it. Of course, for the period of investigation, we have removed the problematic ASIN from our inventory. We attach the screenshot of Amazon policy to confirm this.
Our appeal was declined. We have made a lot of calls to Account Health Support to find out more details about the refusal to reactivate our account. The specialist said that the problem lies in the fact that we do not have a document from the ******* rights owner or an official distributor. We informed, in turn, that our product is not an original ******* product, but its alternative. This is directly indicated in the title of the product in the form of the word "Replacement". Moreover, we contacted our supplier and clarified the information about the invoice verification. The supplier reported that he received a call from Amazon. Our supplier confirmed the purchase of goods from him, and also clearly explained to a specialist that the product he sells is a replacement for the original ******* product. Thus, we did not violate Amazon's policies, but on the contrary, acted in accordance with them.

Sincerely,

*******************************
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau, My Amazon selling account has been deactivated on September 24, 2021 due to the suspicious of Amazon that I have a different selling account. I've been trying many times to reinstate my account since I've never owned a separate account on Amazon, I aware that this is prohibited by Amazon policies. However, all my submissions were rejected. I called to Amazon Account Health Support, but even they couldn't tell me what became the reason for suspension since I'm sure that I didn't provide anyone my personal information so no one could use it to register other separate account. The last performance notification from Amazon contained the full name of the store to which Amazon believes I related, **************** I know nothing about this store and couldn't even ****** information about it or its owner. I have nothing to do with this account. Aloha Monoloc account is my only account and all the information associated with this account is unique and used only by me. This account accessed only by me from my personal computer and home internet connection and static IP address. None of my family members have access to this account or my computer which makes it impossible to make a mistake.I am aware of the limitations regarding multiple accounts and would have never violated it.I checked my CC card that is associated with my account, and didn't see any strange transactions. I've created this CC only for my business on Amazon, and no one could use it. My email address was also created only for business purposes, and I've confirmed that my emaild address wasn't ever hacked. I am confident that the deactivation of my Seller Account was made by mistake and respectfully ask Better Business Bureau to contact Amazon and request the performance of the additional review of the information provided and reinstate my selling account. Sincerely,Aloha Monoloc store's owner
Business Response
Date: 08/06/2022
Hello ANIRA DE *********** ***********************************,

Your submission has been reviewed and your account has been reactivated.

In our efforts to protect our community, we sometimes err on the side of caution. We are sorry for any inconvenience this has caused.

You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App (https://itunes.apple.com/**/app/amazon-seller/***********?mt=8)
-- Android App (https://play.google.com/store/apps/details?id=*************************************************.android&hl...)

Thanks,
Amazon.com - Seller Performance
Initial Complaint
Date:08/02/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 30 our Amazon account was locked out for some unknown reason. On Sunday July 31 I tried to log in an unlock our account or reset the password. After receiving messages that we would receive and email that never arrived I tried to call Amazon. Every link to their support required that you be logged in, which defeats the support issue. I was able to look up the number and call customer support who said, they would open a ticket to the acct support team and I would hear something in ***** hours. (This was at 9am EDT on 7/31) In addition my daughter was using Amazon Music and received a message that our account was used in ****** and was locked out to unacceptable use.On Aug 1, I called again and talked to a supervisor ******* who stated that all they could do was file another report and I would hear something in ***** hours. On Aug 2, I called again and was informed that another request could be submitted and it would take another ***** hours. In addition, ***** the supervisor stated that issues could not be escalated and refused to assist.This becomes an serious issue, I can't find out if my account is compromised and my information is being used and have NO way to cancel my accounts or subscriptions. In addition, my wife is BLIND and relies on ***** to do many tasks and other communications around the house.
Business Response
Date: 08/05/2022
Hello ******,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Account on hold you asked about using the information provided.

We would need you to write from the associated email of the account with the detailed description of the issue for research.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 08/10/2022

Complaint: 17657806

I am rejecting this response because I replied using my ****************************** account. Stating the the problem existed until Wednesday August 3, upon which it suddenly started working. We have received no communication from Amazon about this. This really should be an ADA ****** since my Visually Impaired spouse has no way of knowing that the device were flashing.

Sincerely,

***********************
Customer Answer
Date: 08/17/2022
This complaint still has not been addressed and it should be considered open and active. We have provided Amazon with the email account in question, now for the third time, (******************************) and have yet to receive any information. We are being stonewalled and consider this an ADA ***** as well.
Business Response
Date: 08/31/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern with the account on hold and have looked in to the issue. I see there is no hold on the account.

The account linked to your @CAROLINA.****** ***** is active, and you can use it normally.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/01/2022

Complaint: 17657806

I am rejecting this response because the only response about this issue is Amazon saying the problem is fixed. There has been no other communication. We want to know the details of why our account was locked and if out data was exposed. T
The following complaint has all the details but still Amazon (Raman) keeps asking for the same information or saying this is no issue.

Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern with the account on hold and have looked in to the issue. I see there is no hold on the account.

The account linked to your @CAROLINA.****** ***** is active, and you can use it normally.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter. ========================== Information received: 8/2/2022 ========================== Case Description: On July 30 our Amazon account was locked out for some unknown reason. On Sunday July 31 I tried to log in an unlock our account or reset the password. After receiving messages that we would receive and ***** that never arrived I tried to call Amazon. Every link to their support required that you be logged in, which defeats the support issue. I was able to look up the number and call customer support who said,they would open a ticket to the acct support team and I would hear something in ***** hours. (This was at 9am EDT on 7/31) In addition my daughter was using Amazon Music and received a message that our account was used in ****** and was locked out to unacceptable use. On Aug 1, I called again and talked to a supervisor ******* who stated that all they could do was file another report and I would hear something in ***** hours. On Aug 2, I called again and was informed that another request could be submitted and it would take another ***** hours. In addition, ***** the supervisor stated that issues could not be escalated and refused to assist. This becomes an serious issue, I can't find out if my account is compromised and my information is being used and have NO way to cancel my accounts or subscriptions. In addition, my wife is BLIND and relies on ***** to do many tasks and other communications around the house.

Sincerely,

***********************
Business Response
Date: 09/09/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern with your account, but confirm that the account linked to your @CAROLINA.****** ***** is currently active. I see that orders were placed successfully in the last few days.

I assure you that your payment related information on your account is secure, even if someone manages to get access to your account. Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

If you have concerns regarding your account security, the best action you can take is to choose a strong password for your account or enable Two-Step Verification, a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password. To sign up for Two-Step Verification, follow the steps from this Help page: https://www.amazon.com/gp/help/customer/display.html?nodeId=****************.

For more information on choosing a strong password, please review the following Help page:
http://www.amazon.com/gp/help/customer/display.html?nodeId=********

We advise you to contact your local authorities If you feel your account has been compromised to pursue this matter further. We would be happy to cooperate with their investigation of the issue.

We appreciate your feedback with reference to your wife's condition and have forwarded it to the correct team internally. They will review the issue and action as appropriate.

Unfortunately, I do not have any other information at this time.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered 701-3772056-3809052 washer/dryer July 12,2022 . Still not delivered. Keep calling Amazon and they keep transferring me to delivery company Delivery By CEVA Tracking ID: ********** who confirms order has been shipped back to Amazon. Been going to friends place for washing my clothes while there is no resolution to my problem. Money has been paid to Amazon while they are taking no responsibility.
Business Response
Date: 08/05/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern with the delivery on your order and have looked up the issue in detail. We regret the inconvenience due to the return and have issued a full refund on this order. We were not able to issue a replacement on the order.

The refund has been issued to the **** original payment method, you should see it within the next 3-5 business days.

You could, of course, place a new order for the item and I expect there should not be any issues this time.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/10/2022

Complaint: 17657835

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to ask for your help in unlocking my Amazon account. I have been selling VW brand products and have received complaints from them. As it turns out, I had to get permission to sell them, although my supplier didn't tell me that. Had I known about this, I certainly would have contacted the brand and requested permission documents. Amazon itself initially only required me to explain the violations and did not ask for documentation. Now they want to see an authorization letter from the brand and of course I don't have that. I'm trying to explain to them the mistake I made but they won't listen. They also claim that I violated brand rights twice. But that's not true. My account was blocked back in April. I have been trying to unblock it ever since. I could not re-infringe brand rights on a blocked account. Please help me resolve this situation. Thank you.
Business Response
Date: 08/05/2022
Hello
We have reviewed your account and are unable to reinstate at this time. Email communication was sent in regards to this issue on 8/5/2022.
Thanks
Amazon Seller Performance
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was locked out of my Amazon account. I contacted customer service and they will not provide a reason but escalated the issue to another department to be researched. They said they will contact in 24 hours but they email and ask you to log in to fill out a form. I cant log in, its locked. I call back and explain that. They say they can only submit the same request. Meanwhile all my digital content I cant use or access. I pay for kindle unlimited, Alexa ***** unlimited, my prime membership. Its all not accessible. There was no fraud, I looked at my bank and all charges cleared. I dont know what is happening and I cant get any details.
Business Response
Date: 08/05/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the account under this email address. Upon checking the account I see that the account is active and recent orders were placed in this account.

We request you to confirm if you are referring to the same account. In case if you are referring to any different account then we request you to write to us from the email address of that account.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On prime day I ordered 2 T.V.'s for $50.00 each upon ordering them I noticed they switched the price back to original. ORDER PLACED July 12, 2022 TOTAL $381.40, ORDER # ***-0462498-8880201. I then canceled the order right away. Two T.V.S arrived individually with 1 tracking number. I contacted the buyers via amazon to return they they provided me with 1 return tracking mailing label. I loaded both the *** up traveled to the *** drop off point carried them in, with 100 plus temperatures outside, only to find out that they couldn't take two individual items with one shipping label. I then contacted Amazon on several occasions trying to get a return label they will only provide me one label that will not be accepted at the return location. I have gotten 2 promises from Amazon Customer support for return calls to no avail. All I wanted was two return labels to return them I did everything they told me to do and now from Amazon delaying the process I get another automated message;[email protected] Hello, Thank you for taking the time to provide us with more information regarding your claim on order ***-0462498-8880201. Upon further review, we have decided to uphold our original decision.Why was my appeal denied?We have closed your claim because you did not contact the seller to report the issue within 30 days of receipt, or return the item within ****************************************** label from the seller. If the item is defective or damaged, it may be under warranty with the manufacturer. For help with this issue, we encourage you to contact (MANUFACTURER) or visit their website. Manufacturers are often willing to repair or replace defective products.
Business Response
Date: 08/06/2022
Hello,

We are re-investigating the claim and have requested more information from the seller regarding Customer's order and are waiting for a response. We sent this update to Customer's registered email address on August 6, 2022.

We will send an update to customer once we decide the claim.

Sincerely,
A to Z team
Customer Answer
Date: 08/08/2022

Better Business Bureau:
They have sent the seller messages and I only got automated responses with only one tracking mailing back they have been told 3 times since they sent the items separately that 2 shipping labels are required and in addition they sent them after the order was canceled because they changed the price of them during transaction which is illegal switch and bait.
Customer Answer
Date: 08/15/2022
Amazon and company affiliates have not yet refunded me or provided me with the correct shipping labels. They need to pick these items up or refund me now this is unacceptable and illegal. Thank you so much.

Business Response
Date: 09/11/2022

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer had requested a return for the merchandises received and the Claim
filed was denied.
We have issued a full refund to the Buyer for the concerned Order on 9/11/2022. The refund has been processed in the Original payment method used to purchase this
order.
Refund Amount- USD 381.40
Refund Date- 9/11/2022
In summary, we have issued a full refund to the Buyer for this order.
Sincerely,
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold a ******* Stethoscope which turned out to be counterfeit. I was contacted by email by Amazon regarding the matter and the email indicated I was being refunded the ***** I paid for the fake stethoscope. I have never been refunded for this stethoscope despite the email stated I was being refunded within days. I want my refund for my ***** that was charged to my Amazon account refunded as the email states. I saved the email to a pdf file and when it comes up, the info in email disappears and there is an Amazon logo instead. I have a screenshot of the email if the attachment that I am sending doesn't show the original email stating that they are going to refund me. I will be glad to print it out and mail it to the BBB and whoever else I need to in order to get my money back.Thanks,*******************************
Customer Answer
Date: 08/04/2022
Amazon has the wrong account number posted and that was the point I was trying to make so now they have not refunded me the money they refunded their self money I guess so I do not except this reservation and I want my refund

Business Response
Date: 08/07/2022
Hello ************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about refund for the Order ID: *******************.

I've checked and see that the refund of $68.96 has been processed to the original payment method on Tuesday, June 28, 2022 at 11:52 AM (PDT).

The refund should have been credited to the card used by now.

I would request you to check the bank statement for the refund details.

Hope this information helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/07/2022

Complaint: 17656316

I am rejecting this response because: OK do I need to send a copy of my billing statement again? I stated in my complaint that **** had the wrong account number. That account has been closed and I have a new one, and I have never had a credit for that I can show you the statement. As well as the textbook that I keep asking about that I never received and I have not been credited for. Which part did you not understand, Im not trying to be rude at all, I just dont understand when I sent you copies of both of the items in question, the email states that they are crediting it to another account number and I no longer have access to that account number and I have not been credited. I hope that is clear enough for you to understand. Also, every time I mention of $58.96 for a textbook that I never got I get no reply I sent yall a copy
of your correspondence saying I get a refund, but it also is not refunded on to my account because it was on a previous account. Please go back and look at the attachments I sent with my complaint about not getting refunded. I will continue to dispute items that I have not been paid for that I am owed, there is no reason for a big company like Amazon to just not give me my money back whenever I never had the product or you sold me a counterfeit products as the ******* stethoscope ASAP that I am talking about. And I think the Better Business Bureau should possibly read my complaint and tell me if it is clear I just want to know is the information that Im sending is clear. Also I just want the money for the stethoscope and the money for my book and I dont know where yall put the money for the stethoscope but u didnt put any place that I can see or access.

Sincerely,

*******************************
Business Response
Date: 08/15/2022
Hello ************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked and see that the refund of $68.96 has been processed to the original payment method which was used on the order.

I'm sorry, we'll not be able to make any changes on the refund.

You'll need to contact your bank and raise a request to transfer the refunded amount to the new account.

If there was any other alternative, we would have surely helped you further.
Regards,

Arun
Amazon.com
Customer Answer
Date: 08/23/2022

Complaint: 17656316

I am rejecting this response because: I am unable to access account or refund so your not really refunding me. Look up my name and email. My phone # is ************. My synchrony amazon account ends in ****. So if ****, if you continue to be this stubborn and can't actually refund my money correctly, I will contact every organization regarding consumer rights and continue to request my money back. The counterfeit pink stethoscope actually fell apart last year on the small bell side and I thought to myself, "I can't believe ******* stethoscopes have become so cheap". Also, You have to refund me for a book I did not buy or receive. I cancelled the order two days after I ordered it and asked for a refund in a timely manner according to Amazon's policy. I received an email saying that I was going to be refunded. I can see you being tough on people who actually receive items and then do dishonest acts but I didn't even get the book. The seller knows it and you are associated with both the seller and synchrony amazon cards and there is no reason why Giant Amazon can't research these items and realize I am being cheated and stolen from.

Sincerely,

*******************************
Initial Complaint
Date:08/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on july 17 i purchased the tc-****** nightstand for $64.96 it was delivered on july 22 and lay in the rain, ruining the box and staining the wood. i don't have a box that large and don't drive so i chatted with an a associate named Ashish on july 30 or 31, and he said he would process a refund, but i never even got an email. the order # is 113-1107076-8327432
Business Response
Date: 08/05/2022
Hello **************,,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

Up on checking, this product is sold by a seller and fulfilled by Amazon. The inventory is own by the seller and we're unable to issue a refund without return.

Regarding the packaging, If you can source the packaging material locally, we can issue a special case refund to your Amazon Gift card balance. The maximum we can offer for this is $15.00. Please provide us with the ****. Once you've sourced the packaging material, please write us back and we'll try to arrange a ***********.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com

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