Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,619 total complaints in the last 3 years.
21,762 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am a seller on Amazon.I did nothing wrong,but Amazon locked my account for 1 month.I contacted Amazon several times, but my problem was not resolved.So I really need the help with BBB.My account email address is: ******************** I received an email with an unusual order before,I believe that an unauthorized party have accessed my account to place this order, because I received a phishing link asking me to enter my account email and password before my account was locked, I tried to log in,but after a while I receive an email of an unusual order, and then my account was locked.Now my consumer account is locked affect my seller account can't log in.I think this is very unfair to **** will put the detailed description of the account in the attachment, I hope Amazon can review my information and restore my account as soon as possible.Sincerely,*********************
Business Response
Date: 10/21/2022
Greetings from Amazon,

The seller account is blocked because seller is strongly related to a blocked or frauded seller per https://share.amazon.com/sites/amazonwatson/AP/SOPs/Risky_Relations_SOP.aspx.

Since it is needed enforcement action to be taken on the Account, the information was sent to the infringement team.

Best regards,
Customer Answer
Date: 10/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear, I'm really desperate to complain here. I'm an Amazon seller, I've been operating my store very carefully, until one day I accidentally clicked on a phishing email, my buyer's account seemed to be hacked, and then I didn't know what the hacker did on my account What happened, I only know that my account has been frozen. I immediately contacted the Amazon team to process it, I followed Amazon's request to upload my credit card statement, but Amazon replied that it couldn't verify that I was the cardholder. I am obviously the cardholder, I gave all the information, but Amazon has not solved my problem. It's ridiculous now that there is a problem with my buyer account, which prevents me from entering my seller's back office. But every day my store keeps selling and I can't go in and I can't get in touch with my customers, it's ridiculous. If my buyer account can't be restored for me, I just beg the Amazon team to help me restore my seller account, after all I didn't do anything unusual, I can't understand why I can't get into my account. Please restore my account as soon as possible, I hope to serve every Amazon customer well. My account is **********************
Business Response
Date: 08/05/2022
Hello
We have reviewed your seller account and are unable to reinstate your account at this time. Email communication was sent to you regarding this issue on 8/5/2022.
Thanks
Amazon Seller Performance
Customer Answer
Date: 08/06/2022

Complaint: 17657105

I am rejecting this response because:
I've had enough of Amazon's non-answers, I said my Amazon account was locked because my previous account was hacked, but I've got my email back now, so no one can hack my account Amazon account, I want to unlock my account to continue my business.
But look at Amazon's reply, "We have reviewed your seller account and are unable to reinstate your account at this time.". Omg, I need to unlock my account, not reinstate my account. I know that my store was suspended for some reason before, but I am ready to appeal, but now I cannot enter the backstage because of the lock, how can I appeal?
So, please ask the Amazon team to solve my problem head-on. What I want to solve is that the Amazon account is locked instead of restoring the suspended store. I need to go into my account and submit the appeal letter to the Amazon team, do you understand?
Please unlock my account! Please unlock my account! Please unlock my account!
My account is **********************.

Sincerely,

Hongwei Sun
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out to this Amazon business( Account specialist ) in regards to deactivating my account as this goes against my privacy and civil rights with my personal information being used and me not having access to it . I have many emails asking them kindly to deactivate this Amazon account, and their only response is they are not doing anything unless certain disputed charges are paid . I have constantly told them I want my account completely deactivated, I have $927 plus cents on this account with my gift cards and they are not giving me access to what I paid for. Over two months they have kicked me out from my account
Business Response
Date: 08/09/2022
Hello,
We have researched this issue and confirm that the customer has several unpaid orders on their account. Repayment instructions have been sent to the customer's registered email address on 2022-08-09. Until the issue is resolved, the account cannot be reopened or deleted.
Sincerely,
********
Amazon.com
=============
Initial Complaint
Date:08/01/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,My full name is Yu Zhongbiao.I am an Amazon seller.My Amazon account email is: ****************** I have called customer service and told them that there was something wrong with my consumer account, which caused the Account Specialist Team to lock my consumer account,and then I cant log in my seller account.But I have never used my consumeraccount, my consumeraccount may have been stolen.Because I received a phishing link asking me to enter my account email and login password before the account was locked, I tried to log in, but after a while my account was locked.I need help with BBB.I did nothing wrong.I want to appeal to reinstate my account.There is no problem with my seller account,only can't log in.All the products in my store are selling normally, so I am very urgent to log in to my seller account to complete normal business activities.I put the detailed description of the account in the attachment for review.Look forward to your early reply!Yu Zhongbiao
Business Response
Date: 08/04/2022
Hello!

I have confirmed the seller received communication on Aug 3, 2022 that the Amazon.com account was reinstated.

Seller should be able to log into Seller Central now that buying status is normal.

Thank you.
Customer Answer
Date: 08/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Luo Zhogbiao
Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am filing this complaint as I have been a paying customer for over 20 years on ********************** and a ********************** member. On Sunday, July 31st, my account was closed. After trying to log in thinking it was just an iPhone issue, they stated they have locked my account for misuse of Amazon services and to check my email as to why. There are no emails. I have called Amazon to get help. They took my information down and that was that. I currently have no information why they have closed this account. My family has depended on their services as I have 2 elderly parents at home who cannot get to the store. I am reaching out for help and hopefully a resolution to this issue in reinstatement of my account. Depending on a service and then having it cut off without explanation is not warranted for any of us that pay to use their services. My family and I appreciate any help into investigating this rather strange and utterly disgusting business practice at Amazon ****************************, MD
Business Response
Date: 08/04/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your account related concern and have looked into the issue in detail. We regret any misgivings on this issue.

I see the account is active, and there is no hold on it. You can place orders normally.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 30,2022 I was not able to log into my account with Amazon. I called customer service who informed me it would take 24 to 48 hours to resolve. On July 31 I called back and was told my account had been suspended incorrectly by Amazon due to my email domain. I asked to have it turned back on but they could not. I called back on Aug 1 and was told it would take another 24 hours. That is not acceptable.
Business Response
Date: 08/04/2022
Hello *******,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to share the specific email address / phone number associated with the account for research.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 08/09/2022

[email protected]
To:**********************

Sun, Jul 31 at 2:40 PM

Your Account Amazon.com
Message From Customer Service
Hello,

I've issued a $20 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

Also, I have requested for your account to be re-opened from being incorrectly suspended on our end.
I apologize for the inconvenience.

Best regards,
Shen

Amazon.com
Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has communicated that I can no longer review purchases and all of my previous reviews have been deleted without providing me any evidence that I have violated any review policies.
Business Response
Date: 08/04/2022
Hello Saidah,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern with the removal of reviews from your account and have tried locating the account. The information shared with the complaint did not help locate one and we need your assistance.

We would need you to share the associated email/phone number of the account for research.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/09/2022

Complaint: 17656511

I am rejecting this response because:
I have to provide the email associated with the account: ************************

Sincerely,

Saidah ******
Business Response
Date: 08/25/2022
Hello Saidah,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.

Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews and ratings were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

To learn more about this policy, go to Community Guidelines:
https://www.amazon.ca/gp/help/customer/display.html?nodeId=*********

We cannot share any additional information about this decision.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/27/2022

Complaint: 17656511

I am rejecting this response because: I need verified information regarding HOW MY REVIEW(S) advertised, promoted or including biases.

Sincerely,

Saidah ******
Initial Complaint
Date:08/01/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like contacted about my interaction with DJ on 8/1 a customer service representative.
Business Response
Date: 08/17/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the disappointing experience you had with our customer service representative. I also understand you had issue with your account.

Our leadership team will review the call and take appropriate action. While we are unable to discuss the actions taken by our leadership team on the agent due to privacy reasons, we would like to assure you that this is not the experience we want our customers to go through.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com

Customer Answer
Date: 08/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i already returned ORDER # ***-4017361-1336268 more than 14 days ago. tracking shows return was received but i didn't receive refund yet
Customer Answer
Date: 08/22/2022
My name is ******************
i already returned ORDER # ***-4017361-1336268 more than 14 days ago. tracking shows return was received but i didn't receive refund yet
Business Response
Date: 08/30/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order was already refunded on Wednesday, August 24, 2022 in the amount of $178.60. The refund should be seen within 5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I already returned ORDER # ***-9249695-8858640 more than 14 days ago. Tracking shows return was received and customer service acknowledged it but i didn't receive the refund yet.
Business Response
Date: 08/17/2022
Hello 71 71,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern and have reviewed the return processing notes on the referenced account. The return was received on Monday, August 8, 2022 and a refund processed the same day.

You should see the refund in 3-5 days of issue. From receipt by the carrier, it can take upto 14 days for the refund to process once the item is confirmed, but in some cases it can take as much as 30 days.

We appreciate your patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com

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