Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,044 total complaints in the last 3 years.
21,717 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
disabled on crutches injured abused horribly and tortured and neglected at *************************** emergency hands and good leg mortally injured discriminated at emergency on my own out of groceries referred by different nurse to phone amazon fresh for ebt operator is a demented criminal pretended to help to purchase amazon app on phone but instead externally accessed my device cellular phone manuevered me ro turn on all functions then to orchaestrate me to input codes and passwords so he could view and record them had bank password and email address password cell phone code cell phone password when you listen to conversation after 1 hour *** *********************************************************************** settings without letting him know he starts yelling what are you doing what are you doing now because this proves he was actively accessing externally my device my phone when i turned off funcrions in settings he wanted on this disabled his connection and control over my phone again i was mortally injured starving in desperately needed help or i would perish i communicated this to the amazon employee operator and he chose to cruelly heartlessly toy with me a disabled injured in mortal danger at his mercy i recieved no care or any mercy or any groceries i almost perished
Business Response
Date: 08/16/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the experience you have shared with us while trying to reach Amazon and have looked into the complaint in detail. I was not able to locate any contacts or accounts with the information you have shared on the account.

Although some departments at Amazon.com make outbound calls to customers, we'll never call you asking that you disclose or verify your Amazon.com password, credit card, or banking account number. Such information should only be submitted when completing an order on Amazon.com, registering to sell on Amazon, contacting Amazon.com directly, or when making updates to Your Account or Seller Account areas.

If you receive a suspicious call, or encounter any other uses of the Amazon.com name that you think may be fraudulent, please don't hesitate to report it by following the guidelines from our Help page:
https://www.amazon.com/gp/help/customer/display.html/?nodeId=*********

If you ever respond to a suspicious call, email, or visit a forged website and enter your Amazon.com login and password (or any other personal information), unauthorized individuals may have collected that information; we recommend that you update your Amazon.com password immediately. If you provided financial information, you may want to contact your bank or credit card provider.

You could also reach local law enforcement to look into the matter, and we would be happy to cooperate with any investigation.

To read more about ways to protect yourself from phishing, visit our Help pages:
www.amazon.com/phish

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/02/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-8350175-34818** Date: May 19th, 2022 My order was marked delivered May 19th, 2022, the package never arrived and I never received it. I waited 48 hours and contacted Amazon about my missing package. I was asked to file a police report and I promptly filed with the ******, ** ***************** on 5/25/2022. Officer *********************** #** of the ********** came to my residence and talked to me about the issue and then filed a police report. I went to the police station and paid for a copy of the report and emailed it to Amazon multiple times. I had been emailing back and fourth with support and they never told me that the picture of the report wasn't sufficent and they needed to verify the details of the report with the police department. I contacted officer *********************** #** multiple times about the issue with H****37303532373839H and he was awaiting their call to verify the report. Amazon couldn't figure out how to verify the report even though I had given consent to release the information to the officer. I have called H****37303532373839H 20+ times over this issue and they still couldn't figure it out. Finally July 29th I was informed that I had to call back Mon through Friday 7am to 7pm so they could call the police department with me on the line to verify the report. Today, August 2nd I called and was told that I cannot get a refund because its been 60 days since the order was marked delivered and they could not do anything else. They would not even verify the police report with me on the line.
Business Response
Date: 08/05/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the issue shared on the complaint and the order referred to. A refund has been issued on the order on Wednesday, August 3, 2022 to your MasterCard.

You should see the refund in the next 3-5 business days.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two premier protein shake from Amazon and I received a recall because of a bacteria in the product. I have tried to call Amazon and chat with Amazon but I am not getting anywhere with their process. If a recall is made and a customer has two boxes of the product why am I having such an issue with it. In the recall notification it says to notify the seller Amazon and get a refund.
Business Response
Date: 08/05/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Upon checking the order # ***-9816834-7250647 I see that the order was placed with a third party seller, which is why we are unable to issue a refund on the order directly.

We request you to contact the seller in this regard. if they were unable to assist you further you can get a refund by filling a to z claim.

You can find information about how to submit a request on our Help pages:

http://www.amazon.com/help/a-to-z-guarantee

I hope this information helps.We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered something from Amazon and i did not receive it . Neither the seller nor amazon wants to refund me . The agents are telling me that I will just have to lose my money . The order number is 112-5725974-8815460
Business Response
Date: 08/05/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before [45 DAYS AFTER THE DELIVERY DATE] and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered what Amazon advertised as a sled. The item that came was a tiny piece of plastic for a very small child and was not as advertised at all. Amazon advertised free, effortless returns, however, when I tried to submit a return, Amazon refused to allow me to return the item unless I crossed state lines and went to a different state and city several hours away to drop off the item at an "Amazon hub." Shocked, I both called and texted Amazon's customer service and got "service representatives" who could not understand my language (English) or respond in any constructive or helpful way. The woman on the phone, identified as "Missy," seemed like a real person but disconnected me, saying she'd call back and never did. The chat "person", "Vikas", was just a bot who repeated the same things over and over ("I humbly appreciate love and loyalty" - very odd, nonsensical things). They never addressed the return problem, even after I asked for a prepaid return label. They simply ignored me. I would like a full refund and a credit to make up for the two wasted hours I spent with customer "service," online, on the phone holding and "chatting" with useless bots. ORDER # ***-2753552-5834659. "Slippery Racer Downhill Sprinter Flexible Kids Toddler Plastic Cold-Resistant Toboggan Snow Sled with Pull Rope and Handles, Red"
Business Response
Date: 08/18/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the return label on Order ID: ******************* and have looked into the issue. I see the return has already reached us and a refund issued.

Going by the history of the labels, apparently the initial option was to use an Amazon Hub location. Usually there are other available options as well. In this case, we would request you to reach ***************** we are reachable 24/7 over call or chat and happy to assist.

The refund was issued Monday, August 8, 2022 to your original payment method. You should see it within 3-5 days of issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a generator through Amazon and the box that the generator came in was completely damaged I tried to see if the item works but the k*** to turn it on it also broken so the item is defective/ damaged. Amazon is stating that the item is non refundable after three employees told me to send the picture of the damaged box and rest assured I would be getting a refund, I been getting the run around for a week and long waits to see to a manager. This is insane to me to send a damaged item and say I am unable to get a refund
Business Response
Date: 08/05/2022
Hello Tamana,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 08/10/2022
I ordered a generator from Amazon and I received a damaged item. The box the generator came in was completely damaged and was put in a Amazon box for shipment. You can see the damaged box was the original box since it has the name of the power smart generator I then assumed Amazon wouldnt just send be a damaged item and i purchased the oil etc it needs to turn on the generator. The button for which you turn it on it also damaged. I contacted Amazon immediately and was told to send pictures and I would receive a refund. I sent the pictures and then was told since the generator doesnt look damaged I wouldnt be able to get a refund ( not sure how damaged a generator can be) I contacted management and explained it came damaged and again asked for pictures and stated do not worry you will receive your refund. During this time I had to go purchase another one since I needed this for my business. Now they are telling me I wont get a refund since the item is not completely damaged and I need to go to the manufacturer- the manufacturer stated they would give me a refund but since its purchased through Amazon they cant give me the credit. I am not sure why Amazon has given me a horrible experience with this and I have been given the run around. I truly think this is unfair to send a damaged item and then expect me to go through the manufacturer when Amazon has a 30 day return policy especially if the item is damaged. I have attached a picture of the damaged box.
Customer Answer
Date: 08/15/2022
Hello

this is my order number 113-6326671-0754630
i have also attached a copy.
Business Response
Date: 08/22/2022
Hello Tamana,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for sharing the order number, I was able to review and get more information. This order has already been refunded.

The refund on Order ID: ******************* was issued Friday, August 19, 2022 to the original payment method used for the order.

You should see it on your account in 3-5 days of issue, if not sooner.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company was contacted after I ordered a textbook within two days (on 4-19-2022) and I cancelled the order. I communicated with this company via message on Amazon. They have been paid by Amazon and I have been charged by Amazon for the text book "Family Practice Guidelines". The book was never sent to me and I did not ever receive the book. I have tried to contact them with no luck. I want my refund for the book I did not buy but got charged for. I have been trying to get a refund from Amazon but have been ignored and Amazon will not verify with this company itemspopularsonlineandindemand that they did not send me the book and I should not have been charged for the book. They have also been known as 2019books, knnowwleddge, & 2021 books. I wonder why they keep changing their business name. I want the money that is mine and owed to me
Customer Answer
Date: 08/04/2022
Hi I just noticed that Amazon has documented on this complaint that the book was dropped off for a refund. I have never dropped off anything to Amazon I wouldnt even know where to drop anything off. They need to contact the seller of the book and verify that they did not send me the book and refund me the money for it

Business Response
Date: 08/17/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a refund of $50.00 was issued to the card on Wednesday, April 20, 2022. However, the refund was supposed to be $58.76. I've contacted the seller on your behalf, you will also be sent a copy of the same.

You can view the emails that were sent in Your Account at the following link:

https://www.amazon.com/gp/communication-manager/outbox.html

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com

Customer Answer
Date: 08/24/2022

Complaint: 17656258

I am rejecting this response because: The 50$ payment was originally credited to the wrong account and that was my money that synchrony was moving to the correct account. I made three payments that were applied to the wrong account. They were 50$, 7$ and 20.$ and they finally found their mistake. That 50 dollars is not Amazons refund, it is my own payment and my own money just moved to the correct account. I can provide evidence from my bank statements that I made those payments. Please again, credit me for a book I never received for ***** and the counterfeit stethoscope that I was sold by Amazon for *****. Im not trying to get anything that I am not entitled to or isn't mine. I just want Amazon to quit charging me for items I don't and haven't had and quit making so many errors.

Sincerely,

*******************************
Business Response
Date: 08/31/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the refund has been issued to Amazon.com Store Card.

$8.76 Refund Friday, August 19, 2022
$50.00 Refund Friday, April 22, 2022

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com

Customer Answer
Date: 09/01/2022

Complaint: 17656258

I am rejecting this response because:
The ***** payment was my own money that was applied to the wrong account originally and after synchrony finally found it, they applied it. There was also one for ***** and **** that I made and was the same situation. I have not been refunded for the book or the counterfeit ******* stethoscope that Amazon sold me. Both of these transactions originated on another account and I can't figure out why synchrony can't look up my past account numbers and see that I have not been refunded correctly for these items. Also, I do not subscribe to Audible services yet I am charged ***** this month. That needs to be removed.
Please research correctly and quit sending me just any old explanation that you guess at. I want real resolution.
Sincerely,

*******************************
Business Response
Date: 09/28/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.We have researched this matter and confirmed that the refund of ***** USD and 8.76 USD issued on the order 112-4251543-7628240 was for the return.No further refund is due.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 10/04/2022

Complaint: 17656258

I am rejecting this response because: Amazon still owes me ***** for counterfeit stethoscope I was sold by Amazon. I wouldn't have known this information if Amazon had not sent me the email that states so. I have supplied a copy of the email and want my refund for my fake stethoscope (which the bell part fell apart). Please refund me the money that Amazon owes me for this stethoscope. Also, I am not subscribed to audible and you keep charging me for it. Every time I try to cancel any service, it states I don't have it. There are two charges for ***** that I need refund for. I sent ************* quit ignoring my request and refund my money.

Sincerely,

*******************************
Business Response
Date: 10/20/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.We kindly request you to provide us the order id pertaining to your recent query.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 10/31/2022

Complaint: 17656258

I am rejecting this response because:I have been sending documentation with orders since May for several items. Just read my 3 different accounts. Im not doing Amazons job for them or Synchronies either. I have sent proof of every complaint. A different employee who doesn't actually pay any attention sends me a ridiculous comments. I have sent proof, It just needs to be read.

Sincerely,

*******************************
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon Prime account has been placed "on hold" for no reason apparent to me. Repeated calls to customer service has gotten me nowhere. The only explanation I have received has been that my account is frozen pending "review by the department", whatever that means? The problem began on Saturday, July 30 at which time I immediately called customer service. They said I would receive an email link to reactive within 24 to 48 hours once the "review" was completed. It is now Tuesday, August 2. Yesterday, after speaking with a customer service supervisor, I received another email again stating I would be contacted via email within 48 hours. I have no idea what caused this or what there is to be reviewed? No one has ever had access to my my shopping or streaming account but me. According to customer service my name, address, and contact information remains unchanged and accurate, so I have not been hacked. Why customer service is unable to reactivate my account remains a mystery to them as well as to me. No one can give any information as to why this mysterious "Department" needs to review anything associated with my account or why it is taking so long. Amazon continues to receive payment from me for my Prime subscription. Although it has only been 4 days, there is no reason why this should have occurred or why it should not be immediately corrected. I continue to be unable to log on to my Amazon account or to stream but they continue to receive my money. Any assistance would be greatly appreciated. *****************************
Business Response
Date: 08/05/2022
Hello *****************************,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Account you asked about using the information provided. I see there is no hold, and you are free to use it normally.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a loyal amazon customer for 2 decades. three issues: 1. orders continue not to arrive, "lost". I call amazon customer service, they demand I use my password to access acct. I put in CORRECT password, and told it is incorrect! it is NOT incorrect. This time I changed it hour before calling, still says incorrect. Rep and supervisor cannot access acct or help me. 2). I give honest reviews. Sometimes update a review if opinion has changed. Amazon has blocked me from reviewing bad items. I have purchased hundreds of items during pandemic. I called, no one can or will explain WHY I am blocked from reviewing. 3). I received dangerous spoiled food from Whole Foods delivery. If I had eaten it would have been hospitalized. Amazon has become negligent and dangerous, non responsive.
Business Response
Date: 08/05/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complain. Upon checking your account under this email address I didn't find any recent order.

In case if you are referring to an account under a different email address then we request you to contact us from that email address with the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/09/2022
I sent a previous complaint email to BBB noted below. Amazon has demanded I contact them directly from a different email [********************]. I am using that different email here. Amazon has made it difficult to proceed with this complaint and has refused to address my concerns unless I contact them directly which circumvents the BBB. I have refused to do this. Here is the previous email I sent requested action on theses issues: amazon customer service, they demand I use my password to access acct. I put in CORRECT password, and told it is incorrect! it is NOT incorrect. This time I changed it hour before calling, still says incorrect. Rep and supervisor cannot access acct or help me. 2). I give honest reviews. Sometimes update a review if opinion has changed. Amazon has blocked me from reviewing bad items. I have purchased hundreds of items during pandemic. I called, no one can or will explain WHY I am blocked from reviewing. 3). I received dangerous spoiled food from Whole Foods delivery. If I had eaten it would have been hospitalized. Amazon has become negligent and dangerous, non responsive.
Business Response
Date: 08/16/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply. Thank you for contacting us from the correct account. I see that you've mentioned about shipments which were lost and not received by you.

Please share the order number with us of those shipments so that we can review them and assist you further.

Also I see that you've mentioned about incorrect password. However, I see that recent orders were placed in the account.

If you are still facing any issue with the password please let us know.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Complaint: 17658333

I am rejecting this response because:
The main issue is amazon's refusal to allow me to comment and review unacceptable products they have sent to me.They blocked my ability to comment on bad products. I have spoken to two supervisors who felt it was unexplainable and wondered why as well. Amazon's refusal for a customer to review a unacceptable item I purchased in good faith is unacceptable and surprising. A ****** search revealed Amazon has dont this to many other customers also. Amazon says its 'community rules' which doesnt explain what the issue is with my account. This is a breach of good faith with the company we have purchased thousands of dollars with over many many years and is unacceptable
Sincerely,

*******************
Business Response
Date: 09/10/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

They've informed us that you have repeatedly posted content that violates our Community Guidelines (available at http://www.amazon.com/review-guidelines) or Conditions of Use (https://www.amazon.com/gp/help/customer/display.html?nodeId=*******.

You received an initial warning on May 23, 2022. Because of your repeated violation of our Community Guidelines we've removed your ability to participate in Community features.

If you would like to contact us about this decision, please email [email protected]. Thanks for your understanding in this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 02/26/2023
this is unbelievable, outrageous and unacceptable. I have spent my precious time ( I work 16 hours a day) contacting BBB about Amazon.com abuse and NO ONE has done anything about it. Amazon will NOT do anything. They took away my right to review inferior products they sent me. (has happened multiple times). Last time I contacted BBB about it, LAST MONTH, you sent me to amazon who then contacted me and said" so sorry you didnt get your package"!!!!!!!!!!! I didnt submit a BBB complaint about A PACKAGE. THIS IS OUTRAGEOUS AND BBB IS TOTALLY FAILING AND BEING MANIPULATED BY AMAZON. WHAT ARE YOU GOING TO DO ABOUT THIS?

I WANT THIS FINISHED AND MY RIGHT TO REVIEW INFERIOUR AMAZON PRODUCTS I HAVE BOUGTH. THERE HAS BEEN NO EXPLAINATION, ONLY ABUSE BY AMAZON. I

Business Response
Date: 03/03/2023
Hello,

You have repeatedly posted content that violates our Community Guidelines (available at ***********************************************) or Conditions of Use (**************************************************************************). You received an initial warning on Jun 4, 2022. Because of your repeated violation of our Community Guidelines we've removed your ability to participate in Community features.

If you would like to contact us about this decision, please email ***************************************.

Thanks for your understanding in this matter.

Regards,

Praveen M
Amazon.com
***********************************
Initial Complaint
Date:08/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 23rd I was supposed to recieve my Amazon order in the amount of $500.00. When my package didnt arrive that day i immediately contacted Amazon to find out what the issue was. I was told my item was most likely misscanned by the carrier and if i did not receive the item in 3 more days that i should contact them again for a refund. i did, and i have contacted them multiple times. Each time they have refused to do anything about the issue and state that i should just file a police report for an item that didnt even make it to my doorstep. My order consisted of 4 items, all packaged in one box. My order number was 114-4105522-4619461. i have contacted the carrier but if i am to receive a refund it has to be done by the seller and they are refusing
Business Response
Date: 08/05/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue with the delivery of your order and have looked up the issue in detail. I am afraid, we would not be able to issue a refund on the order at this time.

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before 45 days of the delivery date and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Regards,
Raman R.
Amazon.com
http://www.amazon.com

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