Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,127 total complaints in the last 3 years.
21,789 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an E-bicycle from seller on Amazon, when I received the bike the front fork was bent. This made the bike unusable so I requested to return it, which they approved but only if I paid for return shipping. I complained about paying shipping since the bike was defective, Amazon said to me to return it and they would pay for shipping cost. So I returned the bicycle paying ****** to ship it. I have proof of delivery that they received the bicycle July 27th. The company acknowledged this but are refusing to refund me my money because I complained to Amazon about shipping. I have this in writing from them via emails. Please help I have now spent over ******* for nothing.
Business Response
Date: 08/12/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:08/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the last 5 weeks I have placed 5 orders with Amazon, 3 of which were delivered to an incorrect location due to Amazon delivery drivers using an outdated map system. Instead of delivering to **************************, they are delivering to ********************* which is a few miles away in a gated neighborhood, I have attached a screenshot of this. I successfully thwarted one of these attempts when I saw the driver going towards that area in the real time tracking software and reached out to have customer service send them a message. I have thoroughly detailed notes on my account explaining this situation. Throughout this process, Amazon has been willing to refund me for my orders, however, now I'm being put through a more rigorous vetting process to obtain a refund, even though I've been trying to solve the issue since the first time this happened. I spent over an hour with customer service representatives today that resulted in no resolution, one representative advised that they aren't sure what I should do, and stated that I should have my orders delivered to a locker, however this is not an option for all delivered items, including some of the items in the order I placed today. I'm being charged for a membership that I cannot utilize. I don't want refunds, I want the issue to be resolved so that I can utilize what I pay for.
Business Response
Date: 08/10/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tired to purchase Amazon coins on my account. The purchase was constantly cancelled for "suspicious activity" and eventually my account was locked. I contacted **************** to help me unlock my account and make sure this does not happen again.I got a response that said no unauthorized activity had been detected on my account and no changes were needed. I tried to make the Amazon Coins purchase again and ran into the same issue. I contacted CS again and an agent instructed me to make the purchase yet again. While I was chatting with them my account was suspended yet again.After calling CS about 3 more times, I received an email that says my account has been closed permanently.I have since called CS about 2 more times and they tell me they cannot help me. Only an account specialist can help me but they cannot be contacted. I was told one would reach out to me but have yet to hear from anyone.I have had this account for over 10 years and have a lot on it including Audible purchases. It's been taken from me for no reason with no ability to appeal.
Business Response
Date: 08/25/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing the issue they've reinstated your account. Your account is currently active and you can place orders in it.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon, is lying to customers about deliveries. per the screenshot Amazon states the box was delivered and handed directly to a resident. This is a lie. I was home the entire time and the second that the notification came through, not even an amazon truck on the street. When I called customer service, they point blank told me sometimes this happens, it will be delivered in 24 hours. They are doing this because that option does not require them to post a picture of where it was delivered. So they are marking things as delivered to make them look like it was on time, but really it wont be delivered until tomorrow. Blatant misrepresentation and falsification. of information.
Business Response
Date: 08/10/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 1st, I made a purchase on line to Amazon for a security camera. After checking out I saw that the order was inaccurate. My order consisted of 2 cameras and 2 solar panels and a extended warranty. I tried to cancel immediately on line. A error occurred telling me to try later. I called Amazon immediately. After asking 15 times to speak to management Enzo agent said he couldn't cancel. nor I didn't need to talk to management I than did talk with Macalia a manager. She stopped items and said I cancelled right away amount should not be on my bank account .It is! I called today to question this and again Enzo said nothing could be done I would have to contact my bank. I again asked to talk to management. I spoke with John who gave the same answers. I again asked to talk with management. He said they do not accept calls and I will have to wait 3-5 days for a refund. I than contacted Corp and John responded again now telling me it could take up to 10 days. I have never heard of that. I was told it should not show on my account and it did. Previously, a refund happened in less than a hour. I have bills to pay being the 1st of the month.
Business Response
Date: 08/12/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 08/15/2022

Complaint: ********

I am rejecting this response because:

Sincerely,

**** *******

The rules of Amazon lets you cancel a transaction within a minute or 2. I pressed the button to cancel, it stated the system was down to try later. Of course this caused time to go by. I than called Amazon within minutes and was told it couldn't be cancelled it was too late. I explained the situation knowing within a few minutes item was not out for delivery. ABSURD! I asked for a refund and they said 3-5 days. It was not my fault system was down. We went back and forth talking with different agents and than was told 10 day refund. The reason for asking a refund that ordering 2 different security cameras it stated there would be a solar panel for each order. When I hit send and read the receipt it said 1 solar panel. Can't figure out ordering 2 different products I only get a half order. Both panels needed for both sides of the house. Light source is needed on both to work. Is this legal to withhold funds as they did? I finally received a refund. However can something be done on future orders. Also, I had a issue with another store telling me I would get a refund in 15 days. Is there a law on times of refunds? Thank you very much for your time, it is truly appreciated.
**** ******* **** ** ********** *** *** *** Mesa, AZ 85205 ************
Customer Answer
Date: 08/23/2022
this case has been resolved
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was locked and un-accessible on Sunday July 31, 2022. It kept giving me errors when logging in, but not specific details.My account email address is the same as I am using to submit this claim.I was able to find one computer that was still logged in as was able to request a customer service call. I talked to a representative names *******, who forwarded my information to the fraud department and said that I should be contacted by email within 24 hours.It has been about ********************************************************************************** system so I can no longer contact Amazon and any help or contact us requires a login.Now my login says Your account has been locked due to violation of amazon terms and you will receive an email.I have not received any such email or any contact from my original conversation.I did find a number to reach amazon on a third party site. They confirmed I contacted Amazon, but could do nothing but re-send the information to the fraud department and said I need to wait another 24 hours to be contacted.I want this resolved and find out why this happened as to prevent it from ever happening again.
Business Response
Date: 08/10/2022
Hello *******,

I'm ***** from Amazon.com. We've checked your account and it appears that it is in active status. We also found that you were able to login smoothly and place orders.
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Graco high chair from amazon ORDER # ***-0859915-0071427 that never arrived and I was refunded so I bought a different high chair from amazon ORDER # ***-7642082-1489042 and that one was late so I was told I would get a $50 courtesy credit that was never put on my account. Once it finally arrived it was extremely damaged so I called amazon. I was told I would be refunded the amount on my credit card $89.99 and the promotional credit $60 (I had on my account already) was not going to be refunded however due to the inconvenience the agent stated she was going to give me a courtesy credit of $85. However I never got that either. I am owed a refund on order # ***-7642082-1489042 in the amount of $89.99 and a courtesy credit amount of $135. I have tried to contact amazon several times and all agents tells me is that they are not going to refund me or provide the credit and it doesn't matter what was stated/promised on the phone call with the rep before them. I am disgusted with amazon as I do a lot of business with them. Iwant this resolved asap.
Business Response
Date: 08/10/2022
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive your order on time. Upon checking the order tracking we've found that the order was shipped out of our fulfillment center on time. However, it appears that the **** delayed it due to issues at their end.

A full refund of $199.97 was issued on July 21 on this order. Unfortunately, we are unable to issue $50.00 Credit. We're sorry for the incorrect information that was provided. We're investigating and reviewing our logs and we shall initiate proper coaching actions on the representative who provided incorrect information.

I've added a Gift Card of $15.00 to your Amazon.com account and this is the maximum we could do for you. I hope you understand our limitations.

A full refund of $89.99 was also issued for the Order ID: ******************* on August 2, 2022.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/02/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I ordered a "Pioneer DJ DDJ-****" which cost me $2500 on Amazon. Seller shipped it to a different address than mine and then claimed it was delivered to me. However, when I checked the tracking number, delivery address there was not mine. Order number: 111-6373438-1699411 Here's the tracking number provided by the seller: **** 1ZE0W5140340976182 As you can see the address appears on this tracking number is **** Lake, **, ************* However my address is in ********************************* Totally different places. I contacted Amazon Customer support and seller and they didn't help me with the refund even though my order was shipped to the wrong address. I am expecting a full refund immediately as I have never received my order and it cost me a fortune. If no refund, I will file a chargeback with my bank. All the evidence is in the tracking number. If seller or the shipping company delivered it to the wrong address, it's not customer's fault nor responsibility. Thank you
Business Response
Date: 08/07/2022

Hello,
We have reviewed the issue filed for the Order ID ******************* and granted a refund for the claim amount pertaining to this order.
A full refund for the claim amount was issued to the payment method Buyer used to place order 111-6373438-1699411.
-- Refund Date:8/7/2022
-- Refund Amount: $2,499.99
In summary, Buyer has been refunded for the order.
Sincerely,
Customer Answer
Date: 08/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had non stop issues with Amazon telling me one thing and then failing to honor it. I've had failed or no show deliveries and it comes back on me! I have even bought a $200+ video doorbell to try and circumvent or avoid this issue and prove it isn't on my end.During Prime Day I was left out of multiple promotions I was owed/due for completing legitimately. This cost me a substantial amount and I even signed up for a $450 Amazon secured card...(why NOT pay interest on my own money)?!Instead of being treated like a human, I was treated like c*** throughout. No follow-up on tickets...the one they did I had to beg and spend over a days worth in actual hours on the phone transferring from here to there and being hung up on or indefinite holds.During Prime Day I had damaged items and instead of replacements, I got refunds which means I lost put on the discount. This also leads into another issue I'm having:The Amazon OFM department. They sent me an email threatening to close my account. Figures. After getting a card and spending thousands. All because of legit returns. I explained in detail. The way they approached was NOT kosher. But whatever. I shouldn't need to be worried about them honoring their policies when they deal with 5million 3rd party sellers who are less then honest quite often to push a sale.Next up:I was promised a 25% discount for an item sold/shipped by Amazon after trading in my router. $80 gift card and discount on next purchase. I've included multiple chat logs. The call log and two emails from "Bella" are actually to corespond with a call from a MANAGER who wanted to fix my review and gave me a $50 promotional credit to fix some of what I had lost and a courtesy credit on top...and he had assured me as well...that I would be able to use the 25% off on an order. (I had issues yet again with Amazon and their system not registering my trade in. Also in chat logs attached).Next up is not getting refunded in full in a shady way.
Business Response
Date: 08/12/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 08/15/2022
Amazon makes life entirely too miserable and too much of an effort to deal with. I am just going to move on with my life and take the loss. I know they have a $200 camera and a $50 deposit on hold and screwed me on 2 returns by giving me less then half of what I was due. They also lied and screwed me out of a 25% off equalling as much as $80 off the order I intended to place. By doing so the essentially stole my $300 router or got it from me for only $80.I will move on and hope that karma does exist.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a desk from Amazon on June 22nd, 2022. This item was sold by a seller with the username Tribesigns-Way to Origin. The order ID number is #*******************. I paid $243.78 for this desk. I didn't have a chance to open it and try to assemble it until July 24th, 2022 due to being out of town. Upon opening the box I found that the biggest piece of wood was cracked all the way across. I contacted the seller about returning the damaged item and they told me that I would have to pay for return shipping even though it was damaged. At this point I contacted ***************** I talked to nearly 6-7 people who made commitments about the item being picked up by *** due to me being disabled and said I wouldn't have to pay for return shipping. Still, nothing happened. I also spoke to nearly 3 Representatives who claimed to be a Supervisor and it was later proven that they weren't. All I wanted to do was return the damaged product and get my money back. When the seller refused to work with me, I filed an A-Z Claim which I was also told would guarantee my refund and prepaid return. I was told I had to wait 7 more days in order for that process to reach it's completion. The last day for me to be able to return this item was on July 29th, 2022. It is now August 2nd, 2022, and Amazon continues to run me around in circles because they refuse to take ownership for a Third Party Seller they allowed to sell merchandise on their website. The price for the return would be nearly $100.00 due to the weight being 37KG. That is almost half of what I paid for the item. All I want is my money put back on my debit card.
Business Response
Date: 08/11/2022
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with your order of L-Shaped Desk with Monitor Stand.

Upon checking your order, I found that an A-Z Guarantee claim was submitted against the seller of this order. A full refund of $243.78 was issued on August 7, 2022. Refund will be processed to your original payment card within 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com

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