Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,119 total complaints in the last 3 years.
21,756 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are Referring to Refund me my **** and they Won't RE Open my Account now and this been Mouths now.
Business Response
Date: 08/26/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 08 August, 2022.

Sincerely,
Amazon.com
Initial Complaint
Date:08/02/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a memory stick (RAM) total of 3 rams from Amazon On July 30th, 2022. I received the packages from Amazon on August 1st, 2022. However, I opened it and found only 1 condom (silver pack) and no memory stick. Therefore, I start to chat with customer service about this matter and soddenly chat said this case is closed and chat disappears so I called the customer service (Call recorded) lady rep told me to open the second package and let her know So I opened it but another condom inside. One day later, I received a customer service e-mail and they are requiring a photo of the package so I sent it but the second e-mail from Amazon CS said I must return all the memory sticks to Amazon return service. How I can return the memory sticks that I don't receive it? This is a fraud from Amazon or Seller I don't know but All I know is this is criminal please investigate it. All I received was the e-mail following: "Items purchased as a set must be returned as a set, so make sure that you return all of Kingston Fury Beast 16GB 6000MHz ********* DIMM Single Module Desktop Memory KF560C40BB-16 Black to receive a full refund. You can find more information about returns, including return shipping costs and methods, on our help pages here:http://www.amazon.com/help/returns We look forward to seeing you again soon.Best regards,***** S Amazon.com I received the fraudulent false items from the Amazon seller How I can return them????? They keep saying return the memory sticks. I will report to the local police dep tomorrow morning about this. O don't know what to do at this time.
Business Response
Date: 08/29/2022
Hello Sang,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the terrible mixup.

I've already initiated an investigation on this issue. While we are unable to disclose any of our investigation results, please be assured that corrective actions will be taken on the responsible.

Further, I see that a full refund was already issued on the order on August 19, 2022. You will see the refund in 5 business days from the refunded date. Please dispose the item you have received.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 08/31/2022
Yeah I do receive the refund from Amazon But I have to call bank to dispute and reported to the local police and so on.
All the effort and stressful time have been starting with this order. Also, The Amazon customer service treated me so terrible.
Also, AmazonCs sound like I am the fraud one because of the recent cases by the Amazon customers.
I want to see the investigate by the Amazon for this case. Therefore, I have to protect myself with ** Attorney of law office for helping this case.
So many questions, Wrong items sent but weight of the package was the correct Also so many weird and unusual delivery time and so on.
Really weird thing was the second package that I don't want to open it but Telephone cus-rep told me to open it (call recorded it). Why she said that to me still so many questionable.
Supposed to estimate delivery time was more than 10 days from order date but very next day delivered with wrong items and unusual customer service manners (treat me as a criminal)
Once again, Thank You for refund the money but still question and can't trust Amazon any more.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently (7/31/22) I received notice that my in-good-standing account for Lost Ark (provided through Amazon Game Studios) was permanently banned and inaccessible. The reason given was simply: Cheating. I filed an appeal, told the account would remain suspended.After the appeal was reviewed I received an email stating :"Hello,We initiated a new review based on the information you provided on appeal and have reconfirmed our initial decision that the original disciplinary action was merited in your case.We understand this may not be the result you hoped to receive. However, please understand that we've looked into your case carefully and that any further appeals on this issue will not result in a different outcome.We hope you can understand why we take violations of our code of conduct seriously as these can be harmful to the overall community and integrity of the game experience for all.As these situations can be contentious, we need to reserve the right to determine what constitutes fair play and to take corrective action when we deem necessary, to protect the community at large.Further correspondence on this matter won't receive a response....Best regards,****************Amazon Game Studios"So Further Correspondence on this matter will not receive a response. Forum access to their help forums was blocked as a result of this, and I cannot pursue further information. There have been numerous threads posted on their forums re: account false-positive bans (attached) I have spent over **** hours in the product since February and spent over $1130.00 through verified Steam purchases on the game (Purchase history attached). Ridiculous.I am not seeking a refund on any money or time spent, I simply would like the account which had been in great standing reinstated. Cheers!Amazon Account: ******************* STEAM account: GordonCSM Lost Ark Character Names: Faythqt, PVEHero,Lost Ark Game Region: USEast
Business Response
Date: 08/25/2022
Hello ***********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for your patience as we looked into your inquiry. A specialist has reviewed the account and found that it had received ****** gold from RMT sellers. The account is suspended until 10/05/2022 and any remaining gold has been deducted from the account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com.
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My name is Yan ********** am an Amazon third-party seller.My Amazon account email address is: **************** I have been operating and selling products in compliance without violating any Amazon rules.Unfortunately,my consumer account have been usurp.I receive an email about an unusual order.Now my seller account was locked due to unusual activity on my consumer account.So I want to reopen my consumer account,and then I can sign in my seller account.I think Amazon shouldnt lock my account,I did nothing wrong.All the products in my store are still selling normal,so I am very urgent to log in to my account to complete normal business activities.Please help me!I contacted Amazon but three months have passed and my issue is still not resolved.This makes me very angry and disappointed.For details about the account, please see the attachment.Kind regards,Yan Minzheng
Business Response
Date: 08/09/2022
Greetings from Amazon services,
I understand that the seller is not able to login to the selling account under the email address: ****************.
On checking the account, I see that the sellers buying and selling account status is Normal and seller can login to the selling account without any issues.
I have sent a password reset email to the email address: **************** and seller would be able to reset the password and login to the selling account without any issues.
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear,I use my registered email address to contact you. My account email is: ydi-****************** On April 13, 2022, I received an email from Amazon. The email told me that "my payment account has not passed Amazon's verification process. Therefore, I will not be able to sell goods in any of Amazon's ** or European malls." After that, I couldn't log in to my Amazon account. My Amazon account is locked by Amazon.The information about my Amazon seller account is true. All information is my own. I have not stolen any information from others. Therefore, I hope Amazon can review and restore my Amazon account.
Business Response
Date: 01/20/2023
Hello,

We reviewed your account and the information you provided,and we have decided that you may not open a selling on Amazon account. If you register any new accounts, we may also decline them. We also emailed you about the same on January 18, 2023.
Customer Answer
Date: 01/20/2023

Complaint: 17662857

I am rejecting this response because:

Sincerely,

************
Initial Complaint
Date:08/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Said a package was delivered by *** I have tracking number and I have not received!!
Business Response
Date: 08/05/2022
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Even though we take utmost care in ensuring the orders are delivered on time, a tiny part of orders have some issues. While we tirelessly work on analyzing such orders, I can assure you that we always improve.

I've reviewed the order and would like to confirm that a full refund has already been issued on the order by our customer service department.

I hope you would give us another chance to fulfill your future orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear,On April 1st, 2022, I received an email, and then my Amazon account couldn't log in. I don't know how to appeal. So I can only send the email to you. If you can help me solve this problem, I beg you to help me. If you can't help me solve this problem, I beg you to forward my email to the relevant team. Thank you very much.I am a third-party partner of Amazon. I didn't use my buyer's or seller's account to do anything against Amazon's policy.My buyer account did not buy any Amazon products, nor did I defraud Amazon of compensation. I haven't used my buyer account.I operate my seller account in compliance. No cheating customers, no illegal refund, no violation of Amazon seller guidelines.I consulted the seller and buyer customer service. They told me that my buyer account was locked by Amazon due to abnormal behavior. This makes my seller account unable to log in. The seller needs to log in to my account. I have not replied to the customer's information for nearly a month and have not completed the normal business activities such as order delivery. This is not in line with Amazon's business philosophy.I sincerely hope Amazon can unlock my account. I didn't do anything against Amazon's policy. My buyer account has abnormal behavior, which is not my operation. My account *** have been stolen by others. When my account is restored, I will change my password immediately. Enable two-step verification at the same time.I will submit my ID card, business license, credit card and other information for review.Look forward to your reply!Sincerely ** YUAN
Business Response
Date: 08/15/2022
Hello from Amazon.com,

This is ******* writing to follow up with this case.
Can you please ask the seller to provide the email address with their account? I cannot find an account with **************** .
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,My amazon account was suddenly locked. I used my account legally until it was locked. I have been using this account for 7 years. I don't understand why Amazon locked my account. My account has been locked for more than two years. In the past two years, I have tried various ways to contact Amazon to solve my problem, but I have not received a reply from Amazon. So I am very angry and frustrated, because at the same time I am an Amazon seller and I cannot operate my store normally after the account is locked, which has brought me serious financial losses.Now I really need your help!I want to appeal to Amazon to restore my account.Attached are the details of my account.My Amazon account email address is: ********************* Look forward to your reply!*******************
Business Response
Date: 10/12/2022
Dear polluxs liang,

After reviewing your account, we found that there was an amount in it - $465.26 USD in US dollars owed. To reactivate your account, please pay off the amount you owe.

How do I reactivate my account?
To reactivate your account, please add a valid payment method to your Amazon seller account and pay the amount owed to your account. You can pay your debt online, by wire transfer, or by check. Follow the instructions at the end of this email to make a wire transfer or check payment.

If you need to update the payment method on file in Seller Central, go to Settings and select Account Info:
https://sellercentral.amazon.com/hz/sc/account-information
Then click Payment Methods to update your payment information.

To make an online payment through Seller Central, go to the Reports tab, select Payments, then click Repay balance:
https://sellercentral.amazon.com/payments/dashboard/index.html

Once you have paid the overdue amount, please let us know by following the instructions in the banner at the top of the Account Status page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_fd

What happens if I don't pay my debt?
If you do not settle a negative balance on your account, your account will remain suspended until it is settled. We may continue to try to charge your account and contact you about matters relating to negative balances.

We're here to help
If you have any questions about this policy or the information required, please contact the Seller Balance Team by emailing [email protected].

You can check your account performance by visiting the Account Status page:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_fd
You can also use your iOS or Android device to select Account Status on the home screen of the Amazon Seller app. The Account Health page shows how your account is performing based on the performance metrics you need to meet to sell on the Amazon Marketplace and the policies you follow.
Download the iOS app:
https://itunes.apple.com/us/app/amazon-seller/***********
Download the Android app:
https://play.google.com/store/apps/details?id=*************************************.android&hl=en_US

=========================================
To pay by wire transfer, follow the instructions below.
=========================================
Please enter the following reference code in the Additional Information field of the wire transfer.

:NSB US A3SQIZ4P0QU9BD
Account Name:Amazon Payments, Inc.
SWIFT: WFBIUS6S
ACCOUNT:4121676092
ABA (Remittance Path) Number: 121000248
Tax *************
410 ***********************
City: *******
State: **
Postal code:98109

Bank name:***** Fargo
????: 420 ***************************
City: *************
State/Province:**********
Postal code:94104
Contact number: **************

=========================================
To pay by check, follow the instructions below:
=========================================
NSB ** A3SQIZ4P0QU9BD?

Please send a check to Amazon Services, LLC to the following address:
Amazon Services, LLC
ATTN: TRMS NSB ** A3SQIZ4P0QU9BD
PO Box 84837
*******, ** 98124
Thank you,
Payments Specialist
Amazon.com

Tell us why here...
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A week ago I placed an order on Amazon. It was a safety vest for a motorcycle. I immediately cancelled my order as I found out the vest doesn't include other essential components. I cancelled the order immediately, and it reflected that on my order history. It said "cancelling your order".Today when I checked back, it says its been shipped. Because it's not a prime product, I can't get a refund by sending it back.I spoke to Amazon and they said they will reach out to the seller.Seller has said they fulfilled the order and that's that.My issue is with Amazon. I cancelled my order, amazon acknowledged I cancelled my order, and yet they still allowed a seller to ship something that was cancelled. I would understand if I tried cancelling 3-5 days afyer the fact, but in this situation it was immediate.I believe Amazon should offer me a full refund back to my original payment method. $170CAD.
Business Response
Date: 08/06/2022
Hello Josh,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with canceling the order.

When an order is placed with a seller, you have 30 minutes to cancel the order. After 30 minutes, you can request cancellation directly from Your Account. Select the order you want to cancel and click the "Request cancellation" button.

I understand that the order is already shipped and is in customs clearence as per the tracking. In this case, only getting in touch with the seller should help you.

Unfortunately we are unable to issue refund for the order unless the item is returned back.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sir/*****,Please see the attachment for details!!!My Amazon Account Email is:****************** On May 12, 2022, Amazon sent me an email. The email told me, "My Amazon seller account has been deactivated. My Amazon seller account has participated in fraudulent, fraudulent, or illegal activities. The information obtained by Amazon indicates that my account has abused Amazon's services and issued refunds or payments without sufficient reasons. Therefore, Amazon has closed your Amazon seller account to avoid damage to Amazon's buyers, other sales partners, and Amazon's mall. After receiving this email, I can't log in to my Amazon seller account. My seller account is locked.After receiving the email, I immediately launched a detailed investigation work. After completing the investigation, I did not find any abuse of Amazon services in my account. Therefore, I think it is wrong for Amazon to close my account. I hope Amazon can restore my account.Look forward to your reply!!Sincerely,liufengming/ghjghjhgjhgjhg
Business Response
Date: 08/07/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 7 2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 08/08/2022

Complaint: 17662563

I am rejecting this response because:
I checked all the emails on August 7, 2022, but I did not receive any email from Amazon. I have not abused Amazon services. I just run my Amazon account normally. No refund was issued in violation of regulations

Sincerely,

Mon Lo Siennaa
Business Response
Date: 08/15/2022
We have decided to reinstate this account and an email was sent to them informing them of this decision on August 15, 2022.
Thanks,
Amazon.com Seller Performance

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