Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,114 total complaints in the last 3 years.
- 21,749 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
About 11 PM on February 22, 2022, I received an email from [email protected] stating that my account had been closed for what they stated was "I had another account that they closed for not meeting the terms of their conditions of Use agreement". and if I would like to appeal the decision to reply to the email. I was shocked as I had just ordered and received a package from them, never had any other accounts with Amazon except the one they just emailed me saying they had closed so I emailed back immediately stating that an obvious error had been made, I had never opened any other account or had any other account closed by Amazon and to please reinstate my account.On February 23, 2022 I received another email from [email protected]. This email now stated that I had consistently requested multiple refunds for packages that I did not return, this was the reason they closed my account. and after a thorough review they decided not to restore access to my account. I responded that I would like to speak with a live person instead of through emails because nothing they were saying made any sense. I further explained that I had only made a few(maybe 5) request for refunds during the time(about 4 years) that I had prime and all packages were returned via the *** store with preprinted labels that they (Amazon) sent me via email and they refunded me only after they(amazon) received notification through the *** store that the packages were enroute back to them.Emails back and forth to @******************* and other management personnel at Amazon have produced no resolution for me. [email protected] has now taken a hard line and stated that they will no longer respond to any further emails from me all while still not providing any documentation of proof of these allegations against me. I am not sure what is going on but I have never opened or had any other accounts with Amazon and certainly have never kept anything that I had received refunds for.Business Response
Date: 08/06/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 21 March, 2022.
Sincerely,
Amazon.comCustomer Answer
Date: 08/07/2022
Complaint: 17663291
I am rejecting this response because:
I never asked them to reveal their methods of investigation, I asked to be provided with proof of their claims asserted against me to which they have denied. I was accused and penalized without given any proof. I have been accused of opening more than one account then getting refunds and not returning products and when asked for proof of these allegations Amazon is now saying it against their policy to provide proof or discuss other accounts with me when the "other account" is said to opened by me. That makes no sense at all, if i am said to be the owner of this alleged account why then can't you discuss this account with me? Yes they absolutely have the right to refuse service to anyone or close accounts at will but don't have the right to accused someone and penalized them for breaking your rules, closing their account and then say it is against policy to show them proof of what you are accusing and penalizing them for. That is wrong.Show me what product/s you refunded me for that i never returned and give me information/ details proving I opened this other account you referenced in your email to **** have denied these allegations from the very beginning also requested proof and continue to deny these allegations because I did not have any other accounts or requested refunds and not returned products. I have included copies for your viewing of all the emails between myself and Amazon since their very first email to me in February.. Sincerely,
*************************Initial Complaint
Date:08/03/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/29/22 I purchased **** headphones order number 113-6918880-9526607 1. I should have been issued a refund in the amount of $368.88. Amazon website says I was issued $289.11 on July 16th but my credit card statement shows I was only issued $50.60. So, I am still missing a refund in the amount of $318.28 to my credit card. Amazon keeps giving me conflicting information and I have been unsuccessful in getting my full refund from my credit card or amazon. My credit card company denied my dispute because I am unable to provide a receipt of carrier receiving the package, but Amazon does not provide receipts when you drop off at their locker hubs. The details of the return process and why I believe Amazon is messing up are attached in a documentBusiness Response
Date: 08/09/2022
Hello,
We have granted the customers request for a refund.
We sent an email to the customer through their registered email address on 2022-08-09. This email confirms that the refund has been issued for $318.28 to the original payment method.
Sincerely,********
Amazon.com============
Initial Complaint
Date:08/03/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to MARISTORE seller account (email - ************************* The real owner of MARISTORE seller account is *********************************. She was my business partner from July 2020 to November 2021. But I stopped working with her a long time ago due to the threat of violating Amazon Policies on her part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my partnership with MARISTORE account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my reputation as an ********* seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you can see from the attached documents, I created partnership with ********************************* on July 16, 2020 (see Partnership Agreement). On November 9, 2021 I notified ********************************* about termination of our partnership (see Termination Letter). According to Partnership Agreement, I was obliged to notify ********************************* in advance 3 days before the partnership termination. On November 12, 2021 we conducted a partnership meeting to sign and notarized all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Amazon's actions are in violation of the Amazon Services Business Solutions Agreement. Therefore, I request Amazon Support to review attachements and reinstate my accountBusiness Response
Date: 08/15/2022
Hello!
The sellers account was reinstated 11 days ago (08/03/2022).
Thank you.
Initial Complaint
Date:08/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ***********. I am a ********* seller and the owner of BLOOMMY GOODS.I wrote the letters where I explained the situation [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]. I haven't received a response. On March 31, 2022, Amazon allowed me to pass the video verification. Unfortunately, my English isn't very good, and I needed to use the assistance of a translator. On April 27, 2022, I was ready to pass the verification with my translator, but I lived in **********************************************, district *********************************************************************************. The air warning came at the beginning of that process, meaning we were going to the basement. That was my biggest mistake. During that process, my translator and I were under the pressure of death. Every time, the place where we spoke with the Amazon representatives could be bombed, and we died. I couldn't provide Amazon with the necessary information, and the interviewer was confused and decided that I couldn't verify my identity. Amazon ignores me, and I am stuck. All my money is on Amazon's balance. I kindly ask you to allow me to pass the video verification again due to the circumstances which could have taken my life.Business Response
Date: 11/18/2022
Hello,
After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
For more information on this policy, please review our "Funds withholding policy":
https://sellercentral.amazon.ca/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6Regards,
Amazon
Initial Complaint
Date:08/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom may concern I receive email from Amazon ***** saying going to fix my account where be reinstated but it's still not fix where can get account retrieve my money and complete jobs task. The email provided is mturk-account-********************************* I haven't receive a response been couple weeks. I would like account reinstated as mention in email by Amazon Mturk. ThanksBusiness Response
Date: 01/13/2023
Hello Valencia,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Firstly, we're sorry for the delayed response and the inconvenience you've had with this issue.
Our team could not locate any Mturk account with the email ID you've provided. We request you to write us back with additional information to investigate this further. Please provide us with the seller account info, screenshots of your account which can help us locate your account and investigate further.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.Regards,
Abhishek
Amazon.com
***********************************Customer Answer
Date: 01/17/2023
Amazon is Mturk but another department withing Amazon where my account was suspended for not completing ongoing process for taxes which I did. I receive email later on by muturk saying they can fix my account but haven't did it. I have account with Mturk connected amazon with my email ********************* and username handle is clouds24usa I have money on the account not able retrieve they have my account on mturk account with amazon. Im trying get suspension remove and trying retrieve my money from my account to go bank account. ThanksBusiness Response
Date: 01/27/2023
Hello *******************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for writing back to us.
Further to our previous correspondence, we've received an update from our team stating the account is closed and cannot be reinstated. However, you can create a new Mturk account using a different email id and go through the *** process in order to use the Mturk Platform.
You can Email to ********************************************** so that they can guide you on further procedures to open a new account.
We look forward to seeing you soon.Regards,
Abhishek
Amazon.com
***********************************Customer Answer
Date: 02/02/2023
Complaint: 17663219
I am rejecting this response because: To whom it may concern: My name ******************************* I receive email from Amazon Mturk appeal office where they said would reinstate my account, but never receive response back when they ask about my email address for my account that they suppose to reinstate but never did.
Sincerely,
*******************************Initial Complaint
Date:08/03/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello! I am trying to get my amazon account reinstated; due to a false closure. I received an email after coming home from work getting ready to purchase school clothing and read the following "Hello, We have closed this account. We took this action because you requested multiple refunds for packages that you did not return to us. We contacted you on 13 May, 2022 about your refund requests for items that you did not return.Although we expect the occasional issue with an order, your account shows an unusual number of problems.We have canceled any open orders you had on this account Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the Your Orders menu on Amazon.com. If you want to appeal this decision, please reply to this email to reach an account specialist. Our customer service team can confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.Account Specialist Amazon.com" Now this is heartbreaking especially because the email states that I partake in excessive refunds/returns when all of my returns have been delivered and cleared EXCEPT FOR ONE, which to me is sad. I already emailed someone else about it and said that I will never return an item on amazon again if it means I can get my account back, I also would like to say that my account got closed three months after a random purchase abruptly with no warning isn't cool, can I please get my account back? please.Business Response
Date: 08/21/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 21 August, 2022.
Sincerely,
Rupsa
Amazon.comInitial Complaint
Date:08/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 20th through August 1st were the purchase dates for this appeal. The amount that I've paid to Amazon Gaming is well over $2000.00.The game this appeal is referring to is Lost Ark, an Amazon game.Amazon gaming was committed to providing me with in-game currency which I do not have access to anymore because my account has been falsely suspended and they refuse to appeal or try to appeal.Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* Transaction ID: ******************* There are at least a hundred transactions in between this gap from February 20th to August 1st.Steam Account: steamcommunity.com/id/************ Lost Ark in game name: Rebirthing Server: North America East World Name: KartaBusiness Response
Date: 08/26/2022
Hello ******,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
A specialist has reviewed the account and found that it had received ****** gold from RMT sellers. The account is suspended until 3/18/2023 and any remaining gold has been deducted from the account.
Our specialists have confirmed this suspension will not be removed.
Lost Ark purchases are nonrefundable, including in-game purchases made through your Steam Wallet.
You can find more information in the Amazon Games Terms of Use: https://www.amazon.com/help/ags/terms.
I'm sorry for any inconvenience this may cause you.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.comInitial Complaint
Date:08/03/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello my name is ***************** and I was an Amazon Prime member which I paid $139.99 + taxes/ year for and they CLOSED my account on 6/21/22 for asinine reasons- stating the following:"Hello, We have closed this account. Our records show that your account is directly linked to an account we have closed for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site. We have canceled and refunded any open orders you had on this account. Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the Your Orders menu on Amazon.com. If you would like to appeal this decision, please reply to this email to reach an account specialist. Our customer service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter." I am filing this complaint against Amazon.com for services unrendered ie; I paid for a 1 YEAR Amazon Prime subscription and my account was closed well before the 1 year ****. In addition, I have called customer service MORE THAN 10x and DID NOT receive a full refund for an item which was placed before the account closure and the item was shipped back to them before account closure and I STILL RECEIVED NO FULL REFUND. THIS IS SUCH DESPICABLE BEHAVIOR FROM A MAJOR, MAJOR BUSINESS AND IT'S LITERALLY FRAUD AT THIS POINT FOR SERVICES UN-RENDERED AS WELL AS NO FULL REFUND FOR AN ITEM I ALREADY PAID FOR. THEY SHOULD BE ASHAMED OF THEMSELVES.Business Response
Date: 08/07/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 04 August, 2022 confirming account reinstatement.
Sincerely,
Sophie
Amazon.comInitial Complaint
Date:08/03/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the iPhone 6 Plus screen from Amazon and when received it it was the wrong color and it did not fit I contacted Amazon they told me to return the product and that they would issue me a refund within 7 to 14 days after I drop the product off. I dropped the product off July 24th 2022. today I checked the status of my refund and they told me that it was registered in their system that the product has been dropped off and when I asked him about my refund they said that it would be refunded to me on the 26th of August 2022 but that's not with their refund policy statesBusiness Response
Date: 08/10/2022
Hello,
I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
We look forward to seeing you again soon.Initial Complaint
Date:08/03/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/15/22 I placed several orders with Amazon and used my back account as the payment method. Amazon claimed they tried submit these payments and they were returned. Nothing ever cam through my account for these orders and I have proof of that. Amazon sent the payments back through and they cleared my bank account on 7/7/22. I have returned several of those items back to Amazon and have not gotten a refund. Amazon refuses to issue me a refund until my account is taken off hold. I have contacted Amazon ******************************************************* to the department to have my account taken off hold. I was given an email to send a request to have my account taken off hold and I have gotten a delivery failure notice each of the 4 times I've sent an email to the email I was given. Amazon is saying I owe them monies but TRS **************** along with Telecheck have both said I don't owe them any monies and their account are all clear as it relates to any monies Amazon is claiming I owe them. I wany my refund for the items I returned which Amazon says they cannot process a refund because my account is on hold. Amazon has my money and refuse to refund it to me.Business Response
Date: 08/10/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 8/10 confirming account reinstatement.
Sincerely,
*****************************
Amazon.comCustomer Answer
Date: 08/10/2022
Complaint: 17662985
I am rejecting this response because:inhave not gotten a refund for the items I returned. I was told I couldnt get a refund because my account was on hold. Also, I encountered a very rude supervisor who canceled my Amazon Prime account because he said I owed money I did not owe and tried to tell him this. I want my prime status reinstated because it shouldnt have taken over an entire month to get my account reinstated and still have no refund for merchandise I returned back on 6/27/22. I want my refund and my prime stratus reinstated.
Sincerely,
***********************************Business Response
Date: 08/24/2022
Hello,
I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
We look forward to seeing you again soon.
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