Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,109 total complaints in the last 3 years.
- 21,749 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/19/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon is horrible. I have been a prime member for a long time and ever since I moved to where I am now in 2018 and the start of their shipping service, I have had numerous delayed packages. Amazon doesnt care about their customers. I had a package that was expected yesterday delayed and now 2 today are delayed as well. Customer service keeps telling me that it wont happen again, but it still happens. I canceled my prime membership and plan on looking at walmart+.Recent orders are:113-3987342-0889864 113-5933226-2071465 113-4302270-2111406Business Response
Date: 06/28/2022
Hello *****,
I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I'm extremely sorry about the repeated delivery issues with your packages.
I've forwarded this complaint to our Shipping and Delivery Team. They have investigated and found that the delays happened when the packages were routed through a particular Delivery Station in ******, **.
We have reached out to that particular delivery station so that they can resolve the issue that is causing these delays and make sure the future packages are delivered on time.
Regarding an year of Prime Membership as compensation; unfortunately, we're unable to accommodate that. However, I've issued a $50 Gift Card to your Amazon.com account. The current gift card balance on your account is $50.00. You can view your balance and usage history in Your Account here:
https://www.amazon.com/gp/css/gc/balance/
Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.
To learn more about using your gift card, visit our Help pages:
http://www.amazon.com/help/gc
We look forward to seeing you again soon.Regards,
**************
Amazon.com
http://www.amazon.comInitial Complaint
Date:06/19/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sat, Jun 4, 12:52 PM, I submitted an order through Amazon. My house is at Unit 14, but due to a typo, I type unit 11.It is my neighborhood and I knew her for years. I contacted Customer ******************** on June 7th and asked them to fix my typo on the shipping address. **** G the agent at 10:05 AM June 7th (attached file is the email I got after the convo with **** G) asked me to cancel the order and submit the new order with promised me to do a one-time price match and escalate the order. I double-checked with him if it is true and he confirmed it many times. He said clearly on the chat section that when the product arrived, contacted amazon again and they will provide the help for the price match. However, when the product arrived on the WED June 15th, I contacted Amazon Customer ******************** many times (6 or 7 times), and they told me that what **** G told me was not true, They were sorry but that is it. I attached to this email their reply. They do not offer any solutions for the mistake that **** G had made! Not to mention that, during the process, a lot of agents were very rude to me on the phone. They asked me for my name and showed me the sign of prejudice. One of the hung up after asking me to spell my name many times - which is very obstructive. Since I already went through the process of verifying my account by my phone number and my address. I would like a gesture of correcting the mistake from Amazon and from the bad customer service they provided. It is extremely sad that our society depends very much on the big companies like Amazon no matter how indecent jobs they are presenting. They think they are big sharks and they tried to eat all of the baby fish. They forgot that the company should always be helping to build a better society.Business Response
Date: 06/21/2022
Hello *****************,
I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern about the price match on an order which was canceled.
I'm so sorry, we'll not be able to price match for an order in any case.
If there was any such alternative, we would have surely helped you further.
Also, I'll take this as a feedback from you and will forward it to the team for further review on it.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Arun
Amazon.com
http://www.amazon.comCustomer Answer
Date: 06/21/2022
Complaint: 17447887
I am rejecting this response because:- YOU HAVE TO **** THAT IT IS YOUR AGENT ON THE **** ON JUNE 7th who gave me the false promise.
- I DO NOT ASKING FOR THE ***** MATCH
- I AM ASKING FOR YOU to correct the mistake that made by that agent by providing me the reimbursement a some sort.
Thankyou.
Sincerely,
*****************-thaiInitial Complaint
Date:06/19/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an item on AMAZON.COM (Order #***-3533037-7385031) on June 3, 2022 for a treadmill that cost $933.00. To date 06/19/22 - I have never received the item and have not received a REFUND to my credit account with Amazon for the item. I have discussed with AMAZON REPS via phone calls on two occasions and chatted with **************** on two other occasions inquiring about my REFUND. As of today 06/19/22 - no REFUND has been issued. The last conversation with an AMAZON REP on 06/14/22 - I was promised a phone call to discuss my ************* it would be processed on 06/19/22 @ 9AM - I did not receive the phone call. Also - the product was being sold on AMAZON through an outside seller who AMAZON is now no longer doing business with (Due to the SELLER being a SCAMMER). Many reviews on AMAZON site of customer who never received their items from this seller. I am only asking for a REFUND for something that I have been charged for and never received. I have been told so many different things from AMAZON customer service - I feel I am getting the run around. Reaching out to get some kind of help about getting my refund.Business Response
Date: 06/21/2022
Hello *******,
I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I'm extremely sorry about the disappointment caused due to the order for Echelon Stride.
I've checked and see that this order is placed with a third party seller, "River_Mart". Hence the seller shipped the order directly not Amazon. Unfortunately, we're unable to refund the orders which are placed with third party seller directly. For that we need file A-Z Guarantee Claim.
I see that a claim has already been filed and a full refund of $933.00 has been issued. This refund will be processed to the original payment method with in next 3-5 business days.
You must have received an email regarding the claim decision already.
I hope this helps. We hope to see you again soon.Regards,
**************
Amazon.com
http://www.amazon.comInitial Complaint
Date:06/19/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1: 04/07/2022 - 113-8627904-4066606 - Life Savers, Gummies 5 Flavors Candy Bag, 7 oz 2: 10/22/2021 - 113-5828006-9991452 - Life Savers, Gummies 5 Flavors Candy Bag, 7 oz 3: 10/08/2021 - 113-0106606-0668235 - Life Savers, Gummies 5 Flavors Candy Bag, 7 oz 4:113-5787026-8256264, Jif Natural Creamy Peanut Butter Spread and Honey, 16 Ounces, Contains 80% Peanuts 5:113-8717234-4083458-, Jif Extra Crunchy Peanut Butter, 16 Ounces 6: 113-5787026-8256264- RITZ Bits Peanut Butter Sandwich Crackers, 8.8 oz Amazon Fresh sent product safety emails telling me that the companies were recalling the aforementioned items and Amazon Fresh is stalling to refund my money onto the original payment method used to purchase these items.Business Response
Date: 06/28/2022
Hello ***,
I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I'm sorry about the disappointment caused due to the recall of the recent life saver gummies and the peanut butter spread.
I've forwarded this complaint to the specialist team which handles issue with Amazon Fresh items. They have informed that they were able to refund 2 x Life Savers, Gummies 5 Flavors Candy Bag, 7 oz for the amount of $5.98 on June 21, 2022.
Unfortunately, they were unable to refund the other items and orders. Hence for the refund of remaining items, you need to contact the manufacturer as per *** guidance.
I'm sorry, we're unable to take action on this. We appreciate your understanding in this matter. We hope to see you again soon.Regards,
**************
Amazon.com
http://www.amazon.comInitial Complaint
Date:06/19/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,Please help me to get my money and reinstate my selling privileges from my seller central account. I already submitted my Plan of Action to Amazon, however, I did not receive an update about the funds.Thank you,Rabu ****Business Response
Date: 06/24/2022
Hello,
We have reviewed the sellers account and we are unable to reinstate their selling privileges.
We are unable to provide information on our investigation methods.
Amazon.com is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.