Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,248 total complaints in the last 3 years.
21,805 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon delivered a defective printer and failed to exchange it. Amazon is demanding that I return it for a refund. *** has failed to pick up the printer. Tracking 1ZA663W97800390508. I want the printer replaced when I notified Amazon on August 7, ****. Amazon is unprofessional and unethical!
Business Response
Date: 08/13/2022
Hello Mr. ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the printer from the order #***-7082935-5141819.

The information given by our associates are correct, we cannot replace the product. You've placed an order for the "Renewed" printer. Whenever there is a issue with the product we request our customers to return the item for a refund for such items as we do not have stock for renewed products.

I've requested a ***********, please return the product for a refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It's about Amazon..I was gifted a firestick it worked on my phone until Amazon blocked me .I do have a amazon account that I have closed and will never use it, but Amazon blocked my account I was told they blocked me be abuse I used foul language to one of the customer service which hS nothing to do with my forestick my daughter ************************* I told customer ser ice i have no desire to e er use Amazon so they blocked Mt firestick on deliberately since than I have contacted them for 2 months to unblocky my account I do have I t.v with ******* but that has nothing to do with my firestick infant I do not like ******* services so I want to use my firestick that was bought for her is my emails I have used *********************** ****************** and dinebohn11@,gmail.com and ********************* I have had to change my emails because Amazon has blocked me and will not contact me **** customer service said they would they said there co.plaint department has it but will not tell more ********************* I do not have the patients for these guys I do not feel it is right t b e firestick was bought by my daughter and like I told you I will never use Amazon for there ignorance is not what I want to deal with su h u. Professionalism it's not ***** it but I do want to use my firestick that was bought for me my credit card or banking I for.ation is none of therer business I do not trust them I did have a credit card with them but I closed it I have had issues with my privacy with them that is why I stooped doing g business esx with them but than my daughter bought me this firestick from them and now they block me and there rudeness **********************
Business Response
Date: 08/21/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 21/8/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 30th I purchased 2 sets of Autolite AR135-4PK High Performance Racing Non-Resistor Spark Plug, 4 Pack ( https://www.amazon.com/dp/B004AHCBZ6?psc=1&ref=ppx_yo2ov_dt_b_product_details) I received the order and there were only 2 spark plugs in the package not the 8 like it should have been. I contacted customer service and was told that a replacement for the correct order would be sent and to send back the 2 I received which I did mail them back using the label provided. I questioned and the agent confirmed that 8 would be sent. On August 8th I received the replacement order and again it was only 2 spark plugs. Once again I contacted customer service and they refused to send the remaining 6 plugs which was missing from my order. They only offered to do a refund of the purchase instead of sending me my order that I ordered. I informed the agent that I would prefer to have my actual order and was told they would not be able to do that.
Business Response
Date: 08/13/2022
Hello ***,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the incorrect quantity for the "Autolite AR135-4PK spark plug" from the orders # ***-1465134-0273849, #***-6347288-5478615.

The information given by the associate is correct, when the original and replacement has the same issue, we do not issue another replacement as there could be issue with the stock. Therefore we request you to return the products for a refund. We've also flagged this to our fulfillment center to check the remaining stock of this product. We request you to place a new order for this product after 7 days.

I've requested another return label for returning the replacement order.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/23/2022

Complaint: 17691545

I am rejecting this response because:as of today August 23rd 2022 a refund has not yet been received. I responded back to the email that was provided by the seller however they have neglected to respond or give the refund as I was told would be done. This purchase was made using my master card and I confirmed before responding that the refund was not done.

Sincerely,

*************************
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi!I'd like to file a complaint against Amazon Disbursement Team. My selling account has been deactivated and after 90 days past I applied foe disbursement of funds on my account. The team rejected my request without any justification and explanation. My selling account was deactivated due to an intellectual property issue. I've multiple times sent appeals to address and prevent intellectual property issues. As the Account Health Team informed me via phone, I successfully identified the problem and fixed it, but I failed with preventative steps in my Plan of action. I tried many approaches and steps to prevent the issue occurred. But unfortunately, it wasn't enough for the Seller Performance Team to reactivate my account. They still believe my business model isn't strong enough to avoid a similar situation in the future.So, I kindly ask to escalate my request. I just want to take money I earned back.
Business Response
Date: 08/16/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-07-30.
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a swingset on May 24,2022. It was $974.00. I decided to return the swingset to Amazon. My return was started and it had to be returned by July 3,2022. ***, contacted me on june 9 to pick up the swingset June 22. I was not available. an email dated June 26 gave pickup date of July 1. June 26 an email gave me a pickup of July 13. That morning a text from the xpo driver stated his truck was full and he wasnt able to pick up my return. July 15 I received an email to schedule a pickup. July 15 an email with a pickup date of August 31. I contacted Amazon and was given a date of July 27. I asked about my refund as it was past july 3 and was told i would receive my full refund because i had requested a return before the return window was closed On July 21 and July 26 I received confirmation emails with July 27 pickup. Two men came the 27th and picked up 3 boxes that held the swingset. The boxes were never opened. An email dated August 5 stated I was refunded ******. I contacted Amazon and asked why I wasn't refunded my purchase price and was told it is a restocking fee due to the swingset not being returned in its original condition. I pressed Amazon further and told them I had photos of the swingset in the boxes at pickup and wanted to know what was it that was not in the original condition. 3 Amazon people later I was told the same thing and again said I had a photo but couldn't download it on chat and asked for an email. I was then told the $180 was a.restocking fee due to the swingset being returned outside the return window. I explained it was xpo, their company for pickup is the one who is at fault and they said they will not refund the $180 restocking fee and they are sorry.Clearly the pickup and return being outside the return window is not my fault and the swingset was in its original condition. I have provided the screen shots from xpo changing the dates and they still refuse to return my $180.
Business Response
Date: 08/15/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I seethe concern you have shared with us on the restocking fees and have reviewed the order returns in detail. I am afraid, the response provided was correct and we will not be able to issue a refund of the restocking fees.

The restocking fees applied as the return was made after the window expired. In these cases, return / restocking fees apply automatically, we will not be able to issue a refund.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 65" **** OLED 4K UHD ** from Amazon as part of Prime Day promotional offer (** was on sale and offered a 10% reward credit when purchased on the Amazon Prime Store Card, vs. the normal 5% back).** itself arrived damaged (both the packaging and flat panel itself showed significant damage). The box was very beat up, cardboard corners looked as if they had sustained significant drop damage and the ** screen side of the box had a number of very large gouges and scrapes in the cardboard.After opening packaging I noticed the styrofoam padding was also cracked in multiple places, again indicating the ** had taken a sever amount of physical abuse during transit (pictures of damaged packaging included in uploads).Once ** was set up in Living Room, I noticed the top right corner of ** had a bent/warped titanium bezel. Top right side of ** appears to have taken an impact so severe that it completely pushed in the top of the bezel, to the point that the bezel actually sticks out on the right side of frame (picture of top left corner of ** was included for reference to what top right corner SHOULD look like: a perfect 90 degree angle).Called Amazon Prime customer service to request ** be replaced by the same size/model **** ** (65" A80K), however, I was told a replacement was not available and I would have to fully return **, acquire a refund, and then manually repurchase via Amazon Prime website. Return/refund was initiated on Tuesday, July 26th (original invoice included in uploaded pictures). I was told refund could take UP TO (maximum of), 2 weeks from day ** is received by service center.UPS came to pick up ** on Wednesday, July 27th and I have tracking number/delivery confirmation that item was received by Amazon service center on Friday, July 29th at 9:42 AM (also included in uploaded pictures). Waited 10 days and called Amazon **************** again for update on return status, and I am now being told it could until August 27th (32 days from start).
Business Response
Date: 08/11/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

In this case, the as our customer service department explained, In most situations, returns will be processed by Amazon in 14 days. In some situations, it may take longer. In those situations where the return item is not processed in 14 days, we want to investigate the return to determine why it was not delivered/processed by our return center. In many instances, this additional time will allow our return center to find the item and process it.

If you don't hear from our returns center by August 27, 2022, please write back so we can find out what happened.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon prime account that was locked due to suspicious activity at the first time i was not able to log into my account I found a number to call to get information. I then spoke to a team member and they submitted a form to the correct department that is able to unlock my account. I was told within ***** hours. I had to call back many times (more than 7) over the two week period and did not get a response. I spoke to managers to get information and still no reason. This morning I received an email that my account was closed without any explanation. My debit and credit cards were still on file with my account and if there was someone that was doing thing illegally I would like to get them removed. I spoke to a manager this morning who would not help me and would not let me talk about my frustrations to get a response. If there is a department that closes accounts there needs to be more details as to why it is closed. Their policies are not supporting loyal customers. I know there are a lot of people that try to steal log ins and card numbers from people but when I did nothing wrong, with no explanation why my account was cancelled.
Business Response
Date: 08/23/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As we informed you earlier, we have closed this account. This is because you have not met the terms of our Conditions of Use agreement. Learn more about the Conditions of Use by following this link: https://www.amazon.com/gp/help/customer/display.html?nodeId=*********.

After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site. As our investigations are proprietary, we will not be able to share our findings or methods.

If you have any digital content on this account, you can access the content by clicking the Manage Your Content and Devices link on the "Your Account" menu on Amazon.com.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB Investigators,I have attempted to work with Amazon through various channels with no success. They keep changing the goal, are not providing clear direction what the problem with my account is, or worse, not replying at all.I have supplied several appeals to Seller Performance and some executive teams. In these I have attempted to explain what happened, my lack of experience with intellectual property rights, and how I intended to prevent any future violations. Most of these appeals are met with silence, or I am advised there is nothing that can be done.I want to work with Amazon to address the problems with my account and the outstanding loan, but the lack of communication prevents me from doing so.I want someone to help and work with me to resolve the issue.Thank you,*********************
Business Response
Date: 08/11/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8/11/2022.

Thanks,
Amazon.com
Seller Performance
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an item we needed for our vacation on 7/5/22, which was sold and shipped by Amazon.com for $971.89. It arrived on 7/12/22 and it was the incorrect item. Different model and manufacturers than what I ordered. I called amazon immediately in attempt to get the correct item for our trip, but they told me they dont have anymore in stock. They would need to schedule a pickup and issue a refund for the item. I had to call 3 times until *** actually came to get the item on 7/15/22. Item was returned to Amazon warehouse on 7/21/22. The website says refund will be given 7 days from when the item has been received. We are now at day 18 and still have not received the refund for my item and the credit card **** has arrived for an item that I dont have. I have placed 7-8 phone calls to Amazon to get my refund and they keep telling me I need to wait longer. It was not my fault the wrong item was sent and that they did not have more in stock. Im requesting an immediate refund for the item that was returned 18 days ago.
Business Response
Date: 08/11/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order #***-6714534-0717027.

Upon checking I see that the concerned department has requested you to wait till August 15, 2022.

The return should be processed by that time. In case the return doesn't get processed and refund is not issued by that time please write back so we can find out what happened.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:08/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item to Amazon. They never provided my refund. When I contacted them they confirmed they received the item and sent an email confirmation that I will be receiving my refund to the original credit card payment. I never received it. I contacted them again, and they said the same thing - a refund will be credited, then the rep said we'll have to have someone call you. Here is the email from Amazon:We're writing to let you know we processed your refund of $27.13 for your Order 111-4454037-0797024 from Deyllo.This refund is for the following item(s): Item: Deyllo Women's Push Up Lace Bra Comfort Padded Underwire Bra Lift Up Add One Cup?Black,36DD Quantity: 1 ASIN: B07MP6KWVP Reason for refund: Item not received
Business Response
Date: 08/11/2022
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern on your refund and have looked up the Order ID: 111-4454037-0797024 in detail. The refund has already been issued on Wednesday, August 3, 2022.

We will not be able to issue any further refunds on this issue as our payments processor has confirmed the refund went through successfully.

The refund went to the original payment method used, which was the rewards points on your card. You may need to reach your bank on this issue, as we would not be aware of how they process refunds in these cases.

You could share this email with your bank if it helps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com

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