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Business Profile

Ecommerce

Amazon.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 122 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      P.O. Box 0823-03411 Atlanta, GA 30310

    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

      BBB accredited business seal

    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

      BBB accredited business seal

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    Customer Complaints Summary

    • 58,248 total complaints in the last 3 years.
    • 21,805 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a brand new MacBook Air from Amazon and it came open and damaged. I returned the MacBook which was picked up by *** on 06/22. I called Amazon customer service and they verified that they had received the item I returned but they claim MacBooks are subject to a 30 day inspection so I would have to wait till July 23rd for a refund to be initiated. And they refuse to update the status in the Amazon app to show that they have indeed received the item. There is nowhere in their return policy that this is stated. I don't have the luxury of waiting till July 23rd as I need the funds to go to the Apple store to purchase another one to be able to continue doing my work. The customer service provider refused to hear me out and just hung up the phone on me. Now I don't know what to do. I just want my refund as soon as possible.

      Business Response

      Date: 06/27/2022

      Hello Mercy, 

      I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I've reviewed your complaint details and I'm sorry to know that the product you purchased from Amazon, arrived damaged. 

      Upon investigating, I can see that product was pickup by the carrier on Jun 22, 2022.  I'd like to inform you that, after the carrier has received your item, it can take up to two weeks for us to receive and process your return. 

      Not all items will be refunded on first scan. Information on how your refund will be calculated can be found on our Help pages:

      http://www.amazon.com/gp/help/customer/display.html/?nodeId=******#calc

      In this case, I request you to wait till July ******************** your refund is processed, we'll send you an e-mail confirmation.

      You can check the status of your return anytime by visiting: 

      https://www.amazon.com/gp/orc/returns/history/view 

      If you don't hear from our returns center, please write back directly by replying to [email protected] so we can find out what happened with your return. 

      We appreciate your patience and understanding in this matter. 

      We look forward to seeing you soon. 

      Regards,

      Sandhya, 
      Amazon.com
      http://www.amazon.com

    • Initial Complaint

      Date:06/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So Ive sent my items into Amazon like they ask and then they said they were gonna give me a refund but its been more then 3 weeks since all of this happened they said 3-5 business days and still havent heard nothing from them and then every time I contact me they tell me to keep on waiting and tell me the same thing over and over again Im just trying to seek help with my case

      Business Response

      Date: 06/27/2022

      Hello *******,

      I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I've reviewed your complaint details and I'm sorry to know that you haven't received your refund for return. 

      Upon investigating, I can see that product was pickup by the carrier on Jun 18, 2022.  I'd like to inform you that, after the carrier has received your item, it can take up to two weeks for us to receive and process your return.

      Not all items will be refunded on first scan. Information on how your refund will be calculated can be found on our Help pages:

      http://www.amazon.com/gp/help/customer/display.html/?nodeId=******#calc

      In this case, I request you to wait till July 3, 2022. Once your refund is processed, we'll send you an e-mail confirmation.

      Also, there's no valid payment method on file. Request you to add a new payment method to your account. 

      Visit Your Account (http://www.amazon.com/your-account), click "Your Payments" and follow the on-screen instructions. To add a new card when placing an order, enter your new information in the payment section of our order form.

      You'll find more information about managing your payment methods on our Help pages:

      http://www.amazon.com/help/payment/settings

      We appreciate your patience and understanding in this matter.

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      Regards,

      Sandhya, 
      Amazon.com
      http://www.amazon.com

    Amazon.com is BBB Accredited.

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