Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,245 total complaints in the last 3 years.
21,800 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number 111-7829491-9873053 I placed an order on Aug 7, 2022, and proceeded to cancel after 10 minutes of the order. I found another replacement that would be here sooner. Online would not let me cancel the order so I called the customer service line 10 minutes after the order was placed and was told that it could not be canceled due to it being shipped already. After 10 minutes of the order being placed, it was already so-called being shipped but the expected delivery date is not until Aug 23rd. I attempted to call again and was told it was a system issue so try again the next day. The next day it would not let me cancel so I called again and let them know the previous representative told me it would be ok to cancel. They informed me that I can't cancel due to it being in shipping status. I asked where is the item currently and they could not give me the location. I would like this order canceled due to its long delivery of almost 2 weeks. I don't believe it is in shipping status after **************************************
Business Response
Date: 08/13/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order #***-7829491-9873053. Upon checking I see that the order has already shipped and currently it is in transit.

We request you to return the item or refuse the shipment at the time of delivery.

We've already issued a full refund of $206.43 for the item on Wednesday, August 10, 2022 to the original payment method.

Refund typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=11-7829491-9873053

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Checking my bank account on 8/8, I noticed 3 transactions to Amazon that I did not recognize. I checked my Amazon account and there were no transactions matching those through my bank. I got with Amazon about it and was told that the transactions were on another account, but they could not tell me who it was, and actually asked me to guess some names of family/friends who may have used my card. The card in question was actually only in use less than 2 weeks as I had to get a replacement card, so no one I know would have used it. I had, however, been on vacation the past week, and had used this card at a number of establishments, so I thought perhaps someone had taken down my information after using it at one of these places, but I was told due to security and privacy purposes, they could not even tell me where the items in question were being delivered to, and was again asked to "guess" some names of who may have access to my card! Then I was told I'll need to contact my bank to file fraudulent charges. I am extremely disappointed that I am being tasked with taking care of this problem of someone fraudulently using my banking information -which is a CRIME - when MY privacy and MY security had been breached on their company's selling platform.
Business Response
Date: 08/15/2022
Hello ***,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I can understand the inconvenience caused due to the unknown charges. I'm sorry about that.

Your account and payment information is encrypted and stored in secure servers. We have policies and security measures in place to ensure that your personal information remains secure. We're not seeing any unauthorized account activity in your account.

I've reviewed your previous correspondences with our customer service team and I haven't been able to find the charges in your account. Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/2/2022 5:53 PM Amazon closed my account, stating that I had requested too many refunds for orders. They took away access from ******************************** as well, both which I've paid for & now can't access. As well, they cancelled a refund for an item that I did not receive that was processed by ***************** in ************************** on 8/2/2022 4:28 PM, ** mins before Amazon closed my account. I've had ongoing delivery issues, as Amazon delivery drivers aren't delivering packages to my address, & are marking packages delivered to a "mailroom" that doesn't exist in my building. As well, they're leaving packages in front of the building & in an open lobby. Photos of the deliveries clearly show that the packages weren' delivered to my door, as per my delivery instructions. I've made *************** of calls to Amazon Customer Support regading these delivery issues, trying to get the issue resolved (as have other residents of my building). Every time I've a misdelivered package, I walk the community to check other buildings. My community has even posted a sign on the front doors asking Amazon delivery drives to bring packages to the resdident's front doors. All info was provided to Amazon. I reached out to *************************** & was assisted by *****************, who was trying to ensure that packages would be delivered properly. I've reported the issue of missing packages to police, at Amazons request, and provided the police report to Amazon. I even walked the community with the police to ensure that the package couldnt be found. I'm not sure why I'm being punished by Amazon, when the issue clearly lies with your delivery drivers. They're delivering to a "mail room" that doesnt exist. I've never had a missing package when they delivered to my door. I've been an Amazon customer for well over a decade. I have been a Prime Member for nearly as long.I've had no issues until the drivers started misdelivering. I request that my account be reopened, Please assist! Thank you
Business Response
Date: 08/16/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 03 August, 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:08/09/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am struggling to get an answer from Amazon about getting my account back. I know that there were a lot of problems.I was using a VA to manage and run my account, they led me to believe that they were able to manage and operate the account appropriately. I was lied to, and this has led to the loss of my account. I have reached out to Amazon several times, but most of the answers I get back are generic and unhelpful.I have explained to Amazon that I am interested in only using FBA, from new sourcing, but even this is met with silence and no assistance. Amazon always claims they are the Most ************************ in the world. This has not been my experience with Amazon.Amazon has closed my account, held my funds, and offered no assistance.
Business Response
Date: 08/14/2022
Hello,

We have conducted a review and confirmed the correct action has been taken with the enforcement of the account. Seller does not fit for reinstatement at this time.

Thanks,

Amazon.com Seller Performance
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently tried to return 3 items from my previous order on my Amazon account Order(#***-1390545-0958606).I returned all 3 items and after waiting a few weeks i still did not receive anything.So I contacted customer service and they said to wait until August 25th.After they told me this I received a OFM email from Amazon saying they closed my Amazon account.I am fine with the decision to close my account and do not wish to get it back but i would also want my money from they items i returned back to you guys i think that would be fair for both parties.Below i will show a receipt of the *** driver coming to pick up these items it will show 2 tracking numbers.1 tracking with 1 ipad the second with the other 2 ipads.And has been confirmed that these items have made it back to the return center
Business Response
Date: 08/15/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10 August, 2022.

Sincerely,
Amazon.com
Customer Answer
Date: 08/16/2022

Complaint: 17692264

I am rejecting this response because:I do not mind the fact that Amazon decided to close my account.What i was making this complaint about my refund that was supposed to sent to me.For order #***-1390545-0958606
Sincerely,

***********************;
Business Response
Date: 08/27/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked the return status and see that all are returning back to you. None of the packages returned to Amazon for processing. In this case we are unable to issue refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item canceled for your Amazon.com order #***-8661888-8510657 Pre-ordered two quantity of this item on Aug 30 2021 and order was randomly cancelled Aug 3 2022 after waiting a year. Amazon sent multiple date changes. Others have received this item but I have not and have gotten terrible service from ****** and amazon.Was told from ****** 08/09 that inventory was purchased from ****** to Amazon. They are responsible.
Business Response
Date: 08/13/2022
Hello *************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with the cancelled order #***-8661888-8510657.

The information in order cancellation email sent on August 3, 2022 is correct. The order was cancelled due to lack of availability of the product. The order are fulfilled on 'first come first serve basis'. You've not been charged for this cancelled order.

The product not available with Amazon, however it is sold by third party sellers on our marketplace.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a phone, case, screen protector and sim card that was suppose to come with the phone. I was charges $147.51 total. Since the phone did not work, I sent it back and now they say they deposited the money in my bank account but I never received it. They said it was refunded on July 23, 2022.
Business Response
Date: 08/12/2022
Hello ************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

We were unable to locate an account with the email ID you've mentioned. We request you to write us back from the email ID associated with your account along with the order ID for us to look into this further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wish yall would actually deliver your promises that are bunch of lies. I contact your customer service I am bounced back and forth thru 4 people just to get the same thing repeated it was incorrect information on our end so we cannot honor what our employee offered then I get another representative that states I will send you to a team member of yet another team that will issue you that 46 dollar refund just to get ******* supervisor of customer service team to tell me again the information we provided on that email is wrong and I cannot refund you what was promised. I cannot believe how your company can offer something in writing and then just tell me with a sarcastic laugh im sorry but no I will not refund you. Here is the email I received. And please if you are a lawyer contact me because again this was promised by Amazon back in June 23 and now they are backing up from something they promised .
Business Response
Date: 08/13/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your recent experience with Amazon customer service and for the incorrect information provided.

We've forwarded your feedback to ensure the associates are coached and to refrain from making any incorrect promises.

I understand our other associates have denied the refund. In this case, we cannot issue a refund and if you no longer want the product, we request you to return the product for a refund.
'
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 23, 2022, an Amazon driver had delivered a package (order #***-304359-350908) and as they were backing out of our driveway, the right front wheel of their vehicle caught the edge of our landscape retaining wall and caused damage to it. My wife watched the incident from a window and subsequently tried to catch the driver, but was unable to do so as they had driven away. We have filed a claim with Amazon's insurance affiliate (************* number AMZ2022175126) and had to (through several emails) prove that the incident happened. After explaining several times that we did not have a video surveillance system, and that my wife witnessed the incident, they finally emailed us with a response saying that they would review the claim and get back to us in 2-3 business days. As of this writing, it has been 6 business days with no response. Please advise if there is anything else we need to provide.
Business Response
Date: 08/13/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to learn about the damage caused by the driver.

You can directly contact the ARC support using the information below.

ARC Phone Number: ************** Business hours: 8:30 a.m. - 7 p.m. Eastern, Monday-Friday ********* Number: AMZ2022175126

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon suggested that I had subscription fees that I knew nothing about totaling $40 a month. For the last 5 months I was seeking to pay my bill off of $400.00 so I turned the card off and was using my bank account for purchases. Looking at my account today the amount owed hadn't changed. Called agent and was informed of 4 unknown subscriptions. Was only offered 1 month return of fees. I am seeking removal of all fees and the money I've paid to be applied to my card. which is $250. leaving a balance of $150 I owe Amazon. I never saw anywhere on my account that I had 4 subscriptions. The agent admitted they could have been applied by accident. Too costly for me. I have cancelled Amazon at this time.
Business Response
Date: 08/12/2022
Hello ***********************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern with the unknown charges and have reviewed your account in detail. The subscriptions have been cancelled and applicable refunds issued.

While we realize that signing up for the subscriptions may have happened unintentionally, there are several devices that are signed into your account and have access. This can cause a subscription trial to be started and auto renew. I share a link to see the devices signed in, please note that third party and non-Amazon Prime Video devices will not appear on the **** page. https://www.amazon.com/gp/video/settings/your-devices/

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: https://www.amazon.com/yourmembershipsandsubscriptions

Select "Manage Subscription" to see full details for a subscription, including billing information, auto-renew settings, and a cancellation option:
--Select "Change" next to your payment method to change the billing information for your subscription. You can switch to any credit card saved to your Amazon account.
--Use the "Auto-Renew On/Off" option to stop the recurring charge for your subscription or free trial before the renewal date.
--Select "Cancel Subscription" to cancel the subscription.

For more information, go to: https://www.amazon.com/help/digitalsubscriptions/manage

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com

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